Novaland Tours Travel Reviews, Tour Reviews, Testimonials

PREW
1
...
132
133
134
135
136
137
138
139
140
141
142
143
144
NEXT

NLT-141025-CJ50278 [Jan 1, 1970]

1. How is our service throughout your tour from any aspects you feel? Such as: My work, such as the scenic spots’ arrangement, etc; - It was a very pleasant experience to have you as my coordinator. You were very easy to communicate with and you were very responsive and efficient with changes, questions and what not. you were very clear and gave good feedback. little issues i encountered: 1.) in the hotel Arrangement, we weren't informed with : the 3 pax 3 bedroom OSAKA VISTA HOTEL was in 3 separate floors. i suggest that this guest be informed with this as i was a bit suprised. 2.) Check out time at Hakone Hotel was 11pm.. we were not informed of the check out time and i guess they tried to tell us one hour before check out time through phone but we could not understand each other we failed to check by 11am so we were charged 1000yen per room. maybe guests can be informed of standard check out time in Japan and that there will be cost if passed the time. 3.) Since we know we are going to be picked up 12:30PM , we thought we could have lunch at Hakone Hotel.. but lunch was not served. So this is when i contacted you to contact Lilian if they can pick us up earlier so we can eat. THANKS SO MUCH for helping me with this. you were very responsive :) Tour guides: their attitude, level of expertise (knowledge of the attractions), etc; am sure you have an idea with my sentiments on tour guides. honestly, it was a bit of waste because Tokyo and Mt Fuji tour guides were not good at all. they failed to spark our interest on the whatabouts of the place, people, culture, etc. David (my fuji tourist guide), even just left us to go around the area and also waited in the bus for some parts. crazy i think hehe. Kyoto tour guide is the BEST! we were all so happy with him. the kids loved him and he was able to answer all our questions so clearly and thoroughly. he was very very helpful with a lot of things as well. Drivers’ attitude and how about the transportations?; all drivers were okay except . Their attitude were all very helpful and honest, nothing got lost or anything. excpet that our tokyo driver dropped us off the street to walk to the hotel even though the hotel had a loading and unloading area. It was a bit of a hassle to bring all our things and kids with all the people at SHibuya crossing area. Transportation/Bus is okay... everything seems to be working well. it was nice that we had a lot of space to ourselves. Hotels: how do you feel about the each hotel? The Hotel locations are absolutely perfect. the food and space is really good with the price. all are easy, convenient and very clean. And any other words you would like to say to me. THANKS SO MUCH!!! oh can i request from lilian some of our family pictures :) 2. Where can we improve to be better and stronger? i guess better TOur Guides :) 3. Any other valuable comments, travel experience and happy moments you may have. A lot of happy moments. I am really greateful Lilian was there. she was indeed very very very helpful, pleasant, nice, and patient with us :)

NLT-141023-EK50999 [Jan 1, 1970]

Emma, I really appreciate your concern about us and the fact that you want us to be completely satisfied. We had a very good day today. We visited all the places in your program and more. Kim took us to a dinner of our choice. The room temperature was adjusted, as you have suggested, by opening the window. We are looking forward to the trip tomorrow and the ride to Seoul. By the way, are we going to meet you personally in Seoul? We would like that very much, so that we will have the chance to thank you in person. Best regards, Michael Perry. Emma, We have arrived home safely. We would like to thank you again for the trip you have organized. We enjoyed it very much.

NLT-141020-EK51043 [Jan 1, 1970]

Dear Emma, We are back in Singapore after a wonderful and memorable trip to Seoul and Busan. The accommodation and food were well located and the service was good. Please convey our thanks to the guides, Mr Cho of Seoul and Mrs Kim of Busan who were knowledgeable and considerate. Our only negative experience was being kept waiting on 2 occasions for almost an hour each time by the drivers - once by younger the tour guide in Seoul, and the other time by the elderly driver taking us to the airport. Otherwise, the trip went well and we enjoyed the magnificent scenery and interesting sites. Regards, Latha Nair

NLT-141018-FJ50527 [Jan 1, 1970]

Hi Alice, Thank you for arranging the tour for us. Glad to provide feedback that might help you improve your services or for whatever purpose it may serve. The tour in itself was great. I love the fact that we are able to customize the tour according to our needs and preferences. I appreciate you being able to provide us with alternatives based on our budget. The Tokyo City tour you customized was packed and practical considering our limited time in Japan. Did not have any complaints with the Mt. Fuji tour your arranged through Sunrise Tours. Would have loved to have been informed though that Disneyland on a weekend is not the best idea, as there were literally thousands of people which resulted to us being able to only enjoy 1 ride. Nevertheless, we enjoyed it. Really appreciated as well your hands on and timely response to my emails. My suggestions for improvement: - Send at least a day in advance the name and contact details of Driver to be assigned for each day of the tour. - Lilisu was very friendly and accommodating, and tried to answer all of our questions, however, I feel she needs to be more organized and knowledgeable of the tour and sites she presents to the tour group. She seemed to be new at her job, and was not very familiar with lay-out of the Tsukiji Market, Tokyo Tower, Sensoji, etc. Hope this helps. Really had a great time in Japan, and looking forward to doing business with Novaland again in the future. Thank you, Diane

NLT-141017-EK37280 [Jan 1, 1970]

Hi Emma, The trip was great and memorable. We both enjoyed the tours and the time spent in Korea. The Tour Guides Mr. Lee and Mr. Chul has been very informative in terms of the history and information about the palaces, Nami island, the village, etc. Please see comments in purple below. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guides, drivers or others’ attitude; transportation, scenic spots’ arrangement; and any other words you would like to say to me. The Travel Consultants were very helpful in giving their proposals. It is amazing how quick their responses are to my customization of tours. They have also recommend other locations to fill in for the tour. I am very satisfied with the tours that was proposed. Also, the tip on gratitude for tour guides was also helpful since the amount given in the Philippines is different from Seoul. J Mr. Lee has been very informative with our city tour. He would recommend when to take a break and help us in taking picture. What I like about him is that, he is able to find good Korean restaurants and gives us time to go around on our own to look at some stores and shops. Probable what I didn’t like but not that major is when we had to park. I was expecting that he would be dropping us in one spot while he looks for parking. Mr. Chul is amazing! He took us to Nami Island and took pictures of all the iconic spots in the island. He also bought some bread which was delicious. Also, he explained the history of Nami and how it was developed. J For Day 3, Mr. Lee accompanied us to the spots of available rides. Although it was raining, he was able to take nice pictures of us and we still got to see the whole everland. Hotel transfers from Airport to hotel was fine. From Hotel to Airport, we were a bit annoyed since the driver was driving slow and we were swerving because he was watching the news while driving. But all in all, the trip was the best we had so farJ 2. Where can we improve to be better and stronger? So far, everything was great. We don’t have any complaints. We enjoyed every minute of it J 3. Any other valuable comments, travel experience and happy moments you may have. Keep up the good work! And Thank you for the extensive planning.

NLT-141016-FK39620 [Jan 1, 1970]

CLICK TO SEE THIS ITINERARY.

Dear Alice Busan Trip is fantastic, all was done perfectly and the tour guides were indeed extremely professional and friendly . Totally no complaints from our side. I have another friend looking to Busan too. Can i recommend you directly? Which email address can i advise her?

NLT-141015-YK51681 [Jan 1, 1970]

Dear Joanna, I wish you & your family happy new year too... Btw,just want to said thank you for your arrangement our trip to Jeju last 2 month. I & my family very happy & enjoy our trip in Jeju. The tour guide very helpfull & nice...he always take care my daugther. Thank you very much. Regards, Kim

NLT-141012-FK51722 [Jan 1, 1970, from Canada]

CLICK TO SEE THIS ITINERARY.

Hi Alice, I thought the service provided was excellent and was very impressed with how you responded to the date change at the last minute. Our tour guide, Ms Kim, was wonderful. She was so sweet and we enjoyed the day with her immensely. The driver was very nice as well and efficiently drove us to all the sights and safely back to the ship. We really enjoyed the sights and the time we had at each stop. We saw far more on our tour than what was offered through Princess shore excursions. Lunch was probably larger than we required but it was very nice to try the local cuisine. I would definitely recommend your service. It was an exceptional tour and very good value for a private tour. Many thanks for all your organizing. Regards, Marj

PREW
1
...
132
133
134
135
136
137
138
139
140
141
142
143
144
NEXT