Hi Cindy
My apologies for the late reply.
Have been very busy since I got back.
I've given my responses to the survey. Between the 2 guides I think Brian who brought us to Nami Island was a better guide although he with us a shorter time.
Overall we're happy with the South Korea Autumn tour, the fall foliage colours were splendid, did not disappoint. Our favourite was Nami Island followed by Naejangsan National Park & Temple and Metaseqouia Road. As mentioned to you previously, more time should be given for the Nami tour in view of the vast area to cover. We didn't really cover the area near the sea but managed to quickly cover most of the tall tree areas where the colour leaves are.
During the last 2 free and easy days, we mainly went shopping and get the taste of the lovely street food. Really nice.
Thank you
Richard k
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
(Cindy)
4
Very helpful
Tour Guides
Command of English
4
Knowledge of Subjects
4
Ability of Explain
3
Attitude
4
Flexibility
4
Drivers and Cars
4
Comfortable Clean
Hotels
Location
4
Wld hv been nice if within the Myeongdong area.
Comfort
4
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
4
Need 3hrs at Nami Island
Meals
4
Public Transportation (train, flight, cruise, etc.)
4
Any Other Aspect
-
Overall Score of the Whole Package
4
[10/29, 17:52] Veronika: It was a good trip, he was very helpful, and everything went well
[10/29, 17:55] Doris NovalandTours: Sounds nice!
[10/30, 17:29] Doris NovalandTours: Hi Veronika, have you arrived Sokcho hotel? Also, did you see a lot of autumn leaves today?
[10/30, 17:43] Veronika: Hi Doris, i am just finished eating sashimi in Sokcho, very delicious
[10/31, 08:08] Veronika: Good morning from Ramada Sokcho
[10/31, 09:35] Doris NovalandTours: Looks great!
[10/31, 17:42] Doris NovalandTours: Hi Veronika, have you reached Seoul hotel and checked-in? I sincerely hope you had a good trip with Brian, if you have any feedback, please let me know.
[10/31, 17:51] Veronika: I am still on the way back to Seoul, the traffic is a bit packed
[10/31, 17:54] Veronika: Yes, I have a good trip, he showed us best places to eat delicious food, local specialities delicacies, also thank you for the good hotel
[11/7, 20:43,] Doris NovalandTours: Hi Veronika, how about Mt. Fuji tour? Are there many red leaves?
[11/7, 20:45] Veronika: Today was awesome, we really enjoyed everything, especially since Yuki is such an awesome driver guide
[11/7, 20:46] Veronika: And the places we went is also have many interesting things, thank you for your suggestions
[11/7, 20:46] Veronika: The room view was awesome, and we have lots of beautiful pictures
[11/8, 18:11] Doris NovalandTours: Hi Veronika, have you finished Nikko tour and back to Tokyo? How about the trip?
[11/8, 20:04] Veronika: Yes, i finished the trip, Nikko was nice, very interesting and beautiful place, and an awesome driver guide
[11/8, 20:05] Veronika: In our opinion, Yuki is the best guide, although all the guide is good and helpful, nothing to complain about, but Yuki is the best
It was truly an AMAZING trip and really all thanks to you and your team!!!! everything was so flawlessly planned and well organized. The entire group was amazed at the ease of the trip cause everything was taken care of. So THANK YOU!!!
Lynee,
Thank you for arranging our tour with Yuki today. We had a most enjoyable time with him. Yuki is so personable and friendly. He was a great guide for us today, providing good information related to the places we visited. We enjoyed all of the places. He is a very good driver. We decided to skip the Ramen Museum as we just wanted to get to the airport. Luckily, we were able to check in early for the flight, so everything worked out.
Please tell Yuki we really enjoyed our time with him. And also tell him thank you for the lovely gift of chopsticks. We were very surprised to receive the gift but we appreciate his thoughtfulness.
Thank you again for arranging our tour. We enjoyed our visit to Japan. The people are so friendly and helpful, and every place we visited was so clean.
Sue Lingo
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Very responsive
Tour Guides
Command of English
4
Sometimes hard to understand, but good overrall
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
5
Driver was excellent. Good driver, very professional, very patient. Van was comfortable.
Hotels
Location
5
All good
Comfort
4
Ryokan was kind of old. Hotels were all good.
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Tokyo river cruise was disappointing. We would have skipped if we knew what it was like. We were disappointed we couldn’t see the Imperial palace grounds. But fish mkt was amazing.
Too Tight or Too Loose?
5
Public Transportation (train, flight, cruise, etc.)
5
Shinkansen was hot. It seems the people over there are accustomed to that.
Any Other Aspect
Overall Score of the Whole Package
4
We had a really good trip, everything was on time, saw what we wanted to see.
Hi Cindy,
I’m glad you ask. The pickup from airport: Excellent.
The Tour in Tokio was above expectations, she was able to accommodate all our needs and you can tell she enjoy what she is doing.
Command of English: Excellent.
Knowledge of Subjects: Excellent.
Ability of Explain: Excellent.
Attitude: Excellent.
Flexibility: Excellent.
I would like to thank you for arranging my bangkok tour last September. It was an excellent tour and very thankful for the driver and escpecially to our tour guide Amy..
Best regards.
Aida
Whitney - we arrived safely yesterday afternoon.
First of all, we want to express our gratitude & kudos to you for helping us navigate through every aspects of our trip. The three of us had a blast and checked off everything we wanted to eat, buy, see, experience and more. We cannot ask for a better trip. You have been very instrumental to ensuring this happen for us. Your attention to detail and responsiveness gave us a lot of comfort and confidence. We will be referring our family and friends to you for sure.
We also wanted to call out the exceptional services provided by our Hokkaido tour lady and driver. The driver is a Hokkaido native and took us to some of the local restaurants and ice cream shops and exclusive sightseeing places. They really went above & beyond.
Thank you again for all your help and we look forward to working with you again. Please see survey below.
Jamie/Frances/Jenny
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Just perfect. We had the flexibility to adjust as needed. | |
Meals | 5 | Thank you for helping us with some of the reservations | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 |
| |
Spent many months organizing my trip with Amina who was great! Everything worked like clock work, trains, air, and guides. This was a private tour, Seoul, Busan, Jeju as I was traveling Solo. The guides were all friendly, helpful, and fun. I will be looking at other Novaland Tours