My wife Seema and I would like to extend our heartfelt thanks and gratitude to you and the entire Novaland Tours team for organizing such an extraordinary tour of Japan and South Korea. Every aspect of the journey, from travel arrangements to accommodations, was handled with the utmost professionalism, discipline, and diligence.
It was truly remarkable how thoroughly every detail was attended to. Your commitment ensured that our trip was smooth, seamless, and worry-free. We especially appreciated your prompt and thoughtful responses to all of our questions. The level of detail and care in your answers gave us great confidence and peace of mind as we embarked on this adventure. Even during the trip you were always there to promptly address any issues that came up in real time.
Thank you once again for your dedication and exceptional service. You have set a new standard for travel experiences, and we look forward to planning our next journey with Novaland Tours.
Warm regards,
Murali.
Good morning Melody, today we return home after 2 wonderful weeks of vacation in Japan and South Korea. Our guide in South Korea Jake Kwon , was very knowledgeable and friendly. He went out of his way to accommodate some of our shopping requests and introduced us to good Korean meals. Brian Lee has let me know that he will be taking us to the airport at 2:00 pm. Thank you for all your organization efforts.
We had a wonderful day at Nikko with Yum.
We had a great time with Yumi Takahashi. She was extremely helpful and very knowledgeable.
Today’s guide Mr. Jingi Hwang ( we call him Jin) was very good
First of all, I’d like to congratulate you and your team for the wonderful experiences we had during our recent visit to Japan.
The planning and itinerary prepared by you and Frank were truly outstanding — every detail was thoughtful and beautifully executed.
We were especially impressed by Hiro during our stay in Kyoto and Osaka, and by Sakurado Naohmi (Nick) during our time in Yokohama and Tokyo.
We learned so much about your beautiful country and its rich culture, and we deeply appreciated the courtesy and professionalism your guides displayed.
Most of all, we were genuinely touched by the kindness and respect they showed us throughout the trip.
Please extend our sincere gratitude and appreciation to both of them.
On behalf of myself and my wife Patricia, please accept our warmest regards. And to our dear friends Celine and Frank Ianni — thank you so much for allowing us to share this unforgettable journey with you.
Best regards,
Tony Pietroforté
Whitney from the start was AMAZING!!! She was always prompt to answer all my questions and had lots of suggestions. I have organized many trips abroad with companies via email , Novaland is one of the best I have used.
I asked Whitney a lot of questions and she always answered them quickly. We worked on an itinerary for Mt. Fuji/ Hakone, Kyoto, Nara, Osaka, Hiroshima and Miyajima. There were six different versions as I kept constantly changing my mind on sights or hotels or routing.
I had read lots of good reviews on Novaland Tours so I was confident in proceeding with a company oversees vs using a local tour company in Canada.
I also arranged for pick up through Whitney from Haneda Airport. I thought after a 14 hour flight it would be nice to have someone pick us up and drop us straight to the hotel. The pickup was seamless and the drive was in a nice comfortable airconditioned van.
All the local tour guides that Whitney picked for us were fantastic. They were always prompt and had lots of knowledge to share with us. Each local tour guide would contact me via Whats App the day before. We also made some changes during the trip and during the actual day. All the tour guides were great in accommodating our changes. As Whitney said, the benefit of a private tour is that you can change it on the fly.
We had lots of cultural experiences that included: tea ceremony, Maiko dinner, samurai, Kimono. There are many places you can go and dress up in a Kimono. Whitney organized ours for the Arashiyama Bamboo Forest. That was such a wonderful experience. Highly recommend it.
We had a mix of private and public transportation. Whitney had all the Shinkansen tickets purchased for us. It was sent to us and I printed off the QR codes and then just scanned them at the JR stations. It was seamless. Everything was well outlined to us in the final package.
Whitney would also check in with us during the tour to make sure everything was going well. She was only a Whats App message away. I just wished we could have met her in person to convey our thanks.
Without question, I would highly recommend that you use Novaland Tours if you plan to visit Japan. Novaland really is a tailor made tour specialist . I also highly recommend that you request Whitney. She was absolutely wonderful.
We are now at the airport, returning to Montreal shortly .
I simply wanted to thank you for your efforts , patience and kindness in helping us craft a very enjoyable vacation in Japan .
I look forward to connecting again soon .
Best Regards,
Frank
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Kate was very detailed and attentive to our requests /needs . She always responded in a timely manner, which was very much appreciated. Excellent overall service. | |
Tour Guides | Command of English | 4.0 | Although the guides spoke English ,perhaps guides may be a little more fluent . |
Knowledge of Subjects | 4.0 | Very knowledgeable on most subjects, occassional searching challenges on certain questions | |
Ability of Explain | 4.0 | Usually very detailed explanations. Our first guide , Hiro , was more pro-active after your speaking with him and we were satisfied on 2nd and 3 rd days. Nick, our other guide , was proactive from the beginning. | |
Attitude | 4.0 | Guides always seemed helpful and with proper attitude , once you made adjustments requested. | |
Flexibility | 5.0 | Both guides were very flexible with us. | |
Drivers and Cars | 5.0 | Both drivers were very good and punctual . If anything, my only comment would be the first drivers van was a little smaller , but adequate. Second driver and van was correct size . | |
Hotels | Location | N/A | |
Comfort | N/A | ||
Sights or Activities | Worthiness of Visit | 5.0 | All were interesting . |
Meet Your Interests? | 5.0 | Yes. | |
Too Tight or Too Loose? | 4.0 | A little tight , based on delays due to extreme heat and more frequent stops for us . | |
Meals | 4.0 | Most suggestions were great. Sumo /Geisha lunch was only OK , very americanized fried food. | |
Public Transportation (train, flight, cruise, etc.) | 4.0 | Good. | |
Any Other Aspect | 4.0 | We enjoyed the tour and activities. Our comments are meant to improve your service to make it even better. | |
Overall Score of the Whole Package | 4.0 | Difficult to give a perfect 5 score, but you and your team did very well. Congrats! |
We just boarded our flight to India and we wanted to express our heartfelt thanks for organizing such a beautifully planned and seamless itinerary.
From the moment we arrived until the very last day, every detail was taken care of with such thoughtfulness. The hotels were simply perfect — the locations were convenient, and the rooms were excellent and comfortable, making our stay even more enjoyable.
A big appreciation goes out to the bus drivers and guides at all three places — Osaka, Kyoto, and Tokyo. They were not only professional and knowledgeable but also incredibly accommodating and friendly, making us all feel comfortable and cared for throughout the journey.
The added support of meeting assistants at key points was a thoughtful touch and made a huge difference, especially since we were traveling with kids and super seniors. Thanks to your efforts, the entire trip went smoothly and was stress-free for every member of our family.
A very special thanks to Ms. Zora for her exceptional coordination and support from day one. She patiently answered all our questions, helped us make decisions, and ensured everything ran perfectly. Her dedication and personal touch truly stood out, and we’re so grateful for her efforts.
Thanks to you all, we return home with hearts full of joy and memories that will last a lifetime. Please extend our appreciation to everyone involved.
Warm regards, Kumar Family (Group of 12members)
Thank you, Cindy! We really had a great time here in Tokyo. Our hotel accommodation is super nice and their staff was extremely helpful and accommodating
It was so nice of Seiya to take us all the way to the train track to make sure we get on the correct train ride…I thought that was really thoughtful…
Thank you, Cindy! The matcha green tea experience was the highlight of our day today. It was so much fun. I never thought I could draw like that, but I did…and Masa…he was an exceptional tour guide we could ever asked for. We’re greatly for him…
Overall we’re so happy with our tour and accommodations… Thank you so much for everything. We had a lot of fun…back to reality and save for our next family vacation…maybe Europe cruise of something
[23:17, 4/7/2025] Sheraz VJ147872: How u doing ?
[23:17, 4/7/2025] Sheraz VJ147872: We are back to Riyad last night
[23:18, 4/7/2025] Sheraz VJ147872: Wanted to thank you and your Tour Company/guides/drivers for making our trip and remarkable one
We are boarding our plane now. We'll miss Japan. No compaints at all (except for maybe I step on the scale when I return and see how much weight I have gained....
Our guide, Yuki, was great. (5 stars).
We also had a great day with our guide, Taku.
Kanazawa is beautiful city with great history. We enjoyed it.
The sushi class was great.
Arigato gozaimasu for a wonderful trip.
Ty