NLT-191009-CJ108111 [Jan 12, 2019,  from America]

I have been working with Cindy from Novaland tours for two weeks daily to achieve a perfect itinerary for my upcoming trip to Japan. She is excellent!! She listens to each concern and fine tunes the itinerary until it is perfect. When asked, she offers her opinion which is appreciated Her price was much lower than her competitors and offered many upgrades that her competitors did not offer. Novaland offers a clear, concise format of their proposals so there is no guessing about what is included. Even though our trip is in the future, I am so happy with her suggestions and the planning process, I thought I would review the process now.

NLT-190808-MA115001 [Aug 15, 2019,  from America]
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NLT-190805-FJ110801 [Aug 8, 2019]
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NLT-190729-RK115063 [Jul 31, 2019,  from America]
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NLT-190727-EJ105704 [Jul 29, 2019]
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Hi Emma,
We had a great holiday.
Very curious about the photo flash you mentioned. I attached here 40 photos for your designer. :).
No particular background music in mind, so leave this to your designer. 

I have indicated our "scores" in your email below.




1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 Just nice

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 


1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 Just nice

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 

NLT-190725-NK108920 [Aug 2, 2019,  from America]
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Arrived safe. Our deepest gratitude for assigning an efficient , knowledgeable  , courteous English speaking tour guide like Mr Young . Memorable n delightful moments stays in our hearts .Rest assure ,will be highly recommended  to friends in US . GOD bless !
NLT-190720-SJ113206 [Jul 31, 2019]
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Hi Sophia, thanks again for the organization you did. Everything was perfectly executed by Novaland Tours and your services went far beyond my expectations. For example I never thought getting from Hiroshima to Mt Fuji area was easy until you showed me the route options so that made me decide to go there and do a tour with Novaland. We are now back home. I will certainly recommend your services to friends and colleagues planning their trip to Japan. 

You can let your bosses know that I think you are the best!!

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Sophia far exceeded expectations and went the extra mile so I was happy to choose additional tours or add-ons in Japan based on her recommendations. It is because of her knowledge of the Japan train system that we decided it is possible to go to Hiroshima after all and to a tour there.

TourGuides

Command of English

 4 to 5 

 Hiroshima Guide was especially good in English

Knowledge of Subjects

 5

 Hiroshima and Kyoto guides were especially knowledgeable

Ability of Explain

 4 to 5 


Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 Not Applicable

 

Comfort

 N/A

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 N/A

 

Public Transportation (train, flight, cruise, etc.)

 5

 JR Passes delivery went smoothly

Any Other Aspect

 5

 Wi-Fi device was excellent

Overall Score of the Whole Package

 5

 Thanks again Sophia!


NLT-190718-CJ110725 [Jul 26, 2019,  from America]
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Hi Cindy. Our tour was good except for the cable car ride due to the fogs. Thank you for asking. 
Cesar
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