Jul 2026
I visited Japan with a group of family and friends. It was approximately 14 of us. I was trying to arrange pick up from the airport to hotel and back to airport. Also to find a company that would provide pick up from hotel for tours and deliver back to hotel. Going the traditional route the private transportation didn't have a vehicle that could transport 14 people and the tour companies wanted us to meet them in the city (Tokyo) to start the tours. After searching for weeks I found NOVALAND Tours and spoke with Cindy. OMG Cindy was amazing and patient. I told her what price I was looking at paying and the tours we wanted to go on. After several discussions we agreed upon.a price and tours. NOVALAND picked us up from the airport at the quoted time and took us to our hotel. For our first tour the guide and driver were actually 15 minutes early. Kimono was the guide and she did an excellent job giving the history of Japan and Mount Fuji. One of the group members were vegetarian and the lunch meal they already had it set up didn't have to say anything.. The second Day on tour same thing guide and driver were about 10 minutes early. I feel very bad because I don't remember the guides name but he was FANTASTIC. Again gave us history of the temples was patient with those who spent a little extra time shopping. He was awesome. One thing I forgot to mention I was notified every step of the way who the driver was their number and when they would be arriving. Cindy made it clear to contact her at anytime if I had questions or problems. Since I was making these plans from Chicago I was concerned that something would go wrong. I can honestly say the trip was smooth no issues. I thank Cindy and NOVALAND tours for making this trip a vacation to remember. I would highly recommend using NOVALAND Tours for your travels to Japan. I just wished they did Europe also I would most definitely use them again. And thank you Cindy for the incredible job you did to make this such a beautiful and stress free trip.
I forgot to let you know that I received the refund yesterday when I was picked up from the airport. I have had a great time on this trip. Thank you so much for everything!
Komiko is charming and nice person.
Very much. She sing beutyfull
Hi Cindy
I hope you had a good holiday.The hotel at Tokyo was excellent!!
Beutyfull breakfast and perfect location.
Our guide MiHo is very good and professional
Hi Cindy
Kanazawa is beuty
.full
Inoko was very good and professional. The group liked her .
Cindy.evre
y thing is perfect.hiroko was wonderful guide.
.thanks
Our treep was perfectly managed by you Cindy. We all ready start to think seriously about our next trip with you.
Cindy the Guide is FANTASTIC!!!!! Thank you for pairing with us
Hey Cindy the guide today was also FANTASTIC
He was on time and ver personable. We loved him also. Thank you 😊 again for providing us such a nice tour and guide. I would m I st definitely give you guys a 5 out of 5 rating.
So tired from today excuse the typos. Make a long story short. Loved the guide he was very friendly, personable and friendly. I would give both of the guides a 5 out of 5. And thank you for your patience and knowledge when working with me. Everything ran so smoothly. No problems at all AMAZING. Thank you again you are an ANGEL
I just left a strong positive note on trip advisor. The entire journey was amazing. Guides were all excellent. Logistic perfect. We had only one small failure, the knife factory tour. But the guide easily compensate for this one. Hotel each one was great. We discover part of Japan we did not knew about it. Will recommend to every one your services.
The day trips definitely served us better than changing hotels too many times!
The upgrade to the marriot was worth it! We maybe should have stayed more in the city in Tokyo to see more of the city we only spent one day there because of the excursions so we seen more of Osaka
Next year we will do another adventure again somewhere
