NLT-140608-EK38680 [Jan 1, 1970,  from America]
Hi Emma, We r on the way to HK now. We say good bye to u and Korea and thanks for everything that u gave done for us . Everything was great except hotel in Seoul . The hotel room is dirty, smelly, air condition doesn't work properly and my daughter had mosquito bite in her room. I would not recommend for hotel Rex for your customers. Any way this is my feed back . I have confident on you will do everything that possible to satisfy your customers. Once again good bye and my daughter is recovering from her skin allergy. Take care. Chin' family
NLT-140520-EK36786 [Jan 1, 1970,  from Canada]
just got back from Jeju fantastic trip everything was wonderful. very impressed with novaland and all your good work Emma. thankyou
NLT-140517-EK38530 [Jan 1, 1970]
Thanks Emma-it was a good tour. We went to all key places. It was done in a timely manner.
NLT-140322-EK37149 [Jan 1, 1970]
hi emma! Sorry for the late reply because of my very busy lifestyle. First of all, i would like to say thank you very much for your kindness and a very good travel consultant. Tthanks also to charlie, a good tour guide who accommodate and bring me in a very nice tourist destination and attraction in seoul. and also a very kind driver , i forgot his name , who drop off me at the incheon airport. Thank You! Thank You! Thank You!. See you next year when we will travel by group in south korea
NLT-140320-EK35579 [Jan 1, 1970]
Dear Joanna, Thank you very much for your service during we were in Seoul. we have good time with your team. everything was good. Hotels, drivers included your tourguide. Cheo is a good guy. only onething i will complain that in nam daimun market, the time was so short. only 20 minute, so I couldn't get anything.... :( the time in too long in the palace. but the whole program is OK... very good!. Thank you joanna. Joanna, I have plan go to Bangkok-Pattaya with my collegue. the duration is 4 day 3 night. could you arrange the destination and the hotel? and how much does it cost per person? we want 1 night in Pattaya and 2 nights in Bangkok. Thank you for your help us. best regards, hanny
NLT-140214-EK35832 [Jan 1, 1970]
Dear Joanna, here are some feedback. Thanks 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. 1. Firstly, it would be good if we can have some tips on how best to get around Korea. I realised Seoul is a very expensive place when I have to pay $140,000 for the cab fees. After that we learn to take the subway and bus. Good if the group could offer to take us from Airport to Hotel for the first day and input the price in. 2. Do we have to give tips? Because the first tour guide told us the tip should be US$5 per person? 3. For information, if there are Muslims, they cannot eat Korea food. This can be told upfront to them – then they can make alternative arrangements for themselves. I notice there’s a lot of Starbucks and Dunkin Donut around S Korea, so we can help ourselves with these. 4. On the whole, I am very impressed with the professionalism and the service Novaland gave to us. They are true to their confirmed itineraries and all the guides came promptly as promised. 2. Where can we improve to be better and stronger? – to accept credit card payments. The food for Muslims packages. 5. Any other valuable comments, travel experience and happy moments you may have. The happy moments is when the tour guide is good and understanding – we had Charlie and I think he is very patient and understanding. I really like the visits to the palace, museums, Namsan tower and Nondameun market – but the time given to us is very short. Especially the Nondameun market, we were only given 20 minutes shopping!! Busan offers breathtaking view which we enjoyed apart from the hotel which strictly have the 4pm admission. The receptionist is also rude and told me to tell my tour agent that the admission time is only 4pm. We feel that they really do not have compassion as we are thousand miles from home and they are not welcoming. The Jeju city tour is good and memorable and they give us freedom within that span of time to wander on our own and the tour guides are very informative. We had plans on going to Seoul again and we will be contacting you when we are going. Norlizah
NLT-140213-EK35788 [Jan 1, 1970]
Dear Joanna, We had great time with our tour guide, Kim in busan. I will write you review on weekend. Regards, Hue Min Dear Joanna, Busan 1. Your reply is fast whenever I asked any question, same with Peggy. You guys are professional as compared with other tours. Overall I am very satisfied with service provided by Novaland. Our tour guide, Kim was friendly and professional though her chinese was not good as tour guide in Jeju. Kim was kind and she even borrowed scarf to my mum because Kim worried that my mum might be caught cold. After tour ended on first day, Kim brought us to take subway to Seomyeon where her tuition center located. Driver was kind because our second day tour ended at Jagalchi Market but he volunteered to fetch us to Centum Spa Land because he worried that we might get lost the way to get there from Jagalchi Market. For Toyoko-inn hotel, everything was nice except WIFI. WIFI was sucks when I stayed in room and I need to go to lobby only able to surf net. Not much choices for breakfast but it was delicious and room was clean. Hotel location is good and near to subway. Jeju 1. I didn't know that Novaland sub my tour to Yeha, you should have inform me earlier. Tour guide Kim was professional as she shared lot of information about Korea culture. The tour was kinda rush and too little time on some spots. We didn't really enjoy on first day may be due to raining so we were quite tired.For Ever Hotel, we were surprised when we entered into room, it was huge and even had computer inside but the computer was down and technician didn't come to work until 3rd day but don't worry is ok. Hotel receptionists were friendly and polite whenever we asked anything. Room was nice except don't have safety box. 2. One suggestion for scenic arrangement: May be can try to put Taejongdae into your tour package. Novaland can try to have more tour packages such as couple package from aspect of romantic scenic, hotel, restaurants. 3. Can you send me quotation of Japan tour? My family and I might be going to Japan next year. Thank you.
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