Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150405-TK55015 [Jan 1, 1970, from America]

We are a group of 6 Vietnamese American and Canadian citizens who just returned home from a last week visit to Korea. I would like commend Tina at Novoland for a well coordinated 5-day private tour in Korea. Mr. Young , our Seoul tour guiide ,provided outstanding services throughout our 4-days stay in Seoul. He has very good command of English, outstanding knowledge of Korean history , and with great personabilties to be with . He was very flexible to accommodate specials requests from a couple of people for meals, changing of attractions from the original itinerary from my group. He went above and beyond to by taking us to Seoul vista view at night and more importantly , the morning trip to DMZ shortly prior to our depature in the afternoon back to the US which were not included in the itinerary. It was a very historial moment for me at the DMZ We were touched by his personal escort all the way to the the final entrance of the security gate at the airport. I highly recommend having Mr. Young as your tour guide in Seoul. Once again, thank you Tina and Mr. Young at Novaland for a wonderful and unforgettable trip to Korea. Sincerely, William Visited April 2015

NLT-150402-TK51574 [Jan 1, 1970, from America]

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Dear Tina and Novaland Tours, My wife and I want to thank you, Novaland Tours, and Mr. Lee, Soo Bok, for an outstanding job during our visit to Korea. Mr. Lee was an exceptional tour guide. His commentary and insight were excellent and were full of insight. He understood what we wanted to see and did an outstanding job of representing your company and your country. Our warmest thanks and appreciation to you and Mr. Lee for a wonderful vacation. Sincerely, Doug & Lani Moss

NLT-150401-TK50845 [Jan 1, 1970]

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Hi Tina, We are back from our vacation. Thank you for arranging a wonderful trip for us, my family really appreciate the help that you and Mr Young had given to us during the trip. We felt warm with your service. ThanK you Novaland tours and we hope to contact your again soon for our next vacation.

NLT-150331-FJ54894 [Jan 1, 1970]

Thanks Alice for the reminder. Our first day is quite ok though my comment is that a very few time was allotted for the Asikasa visit. Also, the tour guide does not explain to everyone his topic. He usually engages in conversations to some group inside our group of seat in couch. I hope the tour guide tom will attend to everyone with full attention to all guests. Thanks and regards Hi Alice, our tour of Mt. Fuji and Hakone today is superb. Also, Yukari, our tour guide is far more better than Miyata (tour guide on apr 1). Yukari is very efficient tour guide - she really attends to all of us 38 guests during the whole day of tour. She is an example of a very good tour guide. Thanks for all the assistance and help. We are so far enjoying our stay here in Japan Thanks very much for all the assistance Alice. I will recommend you to my sister who is visiting Japan (together with my mother and some friends) in May 2015. I enjoyed my vacation in Tokyo. Thanks to you!

NLT-150330-EK55672 [Jan 1, 1970]

Emma, we arrived home safely in Malaysia last Sunday night. Thank you for everything. You did a good job and I might need your help again next year for my Europe tour. Thank you again and nice knowing you.

NLT-150330-CC34620 [Jan 1, 1970]

Hi Cindy, Overall we had a good trip, except for Guiyang : 1. The driver did not turn up, Nicholas the tour guide came some half hour later & he had to bring us out of the station to take 2 taxis to our hotel. The taxis do not have air-con 2. The next morning, the driver again turned up more than an hour late to fetch us to Anshun. So I guess we skipped some sites there, like the waterfall at the Seven Star Bridge 3. The last day, luckily, the driver was on time, but he dropped us some 150 meters from the station. Nicholas the tour guide helped us with our luggage to the station. Nicholas did try his very best, but with no support from the driver, I guess it was really tough on him. Suggest that Novaland do not use this driver again. Sorry that we have to say that. Regards Margaret

NLT-150329-YK54160 [Jan 1, 1970]

Thank you very much for the great service accorded to our family. The tour was great except that for children, going to the jewellry factory and the Ginseng Tea Shop are not of much interest to them. We will surely recommend your tour in the near future. MRS CARMELA GO

NLT-150329-LJ35728 [Jan 1, 1970, from America]

Dear Lillian Thank you for all the arrangements and we had a wonderful trip covering Tokyo, Mt. Fuji, Hakone, Kyoto, Kanazawa, Katayama and Shirakawa-go. Everything worked out well and everyone in our group enjoyed the trip. I will write to you separately soon. Regards Kum Dear Lillian Thank you for all your arrangements. Sorry about the last day confusion at Shiba Park Hotel. I hope the hotel canceled one of the extra booking and did not charge you for it. I fould Shiba Park Hotel making many mistakes. They forgot to give us our train tickets and they also did not understand the duplicate booking. The computer is there to remind when passengers arrive. Shiba Park Hotel has to get this fixed. I spoke to my friends and here is what they recommended: 1. It will be beneficial if Novaland Tours gave the local (Japanese) contact agent's name and telephone number. We did not know who to contact except your international telephone number. 2. Shiba Park Hotel MUST have a message on arrival that there is a package (say train tickets or name of contact etc) for all arriving passengers. Since everything is computerized it should be in the computer against the group name. 3. Tour guide should be knowledgeable of local history. The guide we had (who was a student) was only good as a translator. 4. All the hotels had the wrong name as when I gave my name they could not find it. Then we saw all bookings were under the name Kevin Chan. It will be easy if a group name is made and all bookings are under that group name. The driver was a very good driver and we had a nice van to take us from Kyoto to Kanazawa, Takayama and Shirakawa-go. Hope my comments helps you. Question for you: Do you have contacts in Myanmar (Burma) I am interested in going on a 4 day Irrawaddy River Cruise (November 24, 25, 26 and 27) I ONLY want the river cruise and no sightseeing tours as I am planning a stopover when I go to my home country of Sri Lanka. (party of two) Regards Thanks Kum

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