NLT-150328-TK54442 [Jan 1, 1970,  from Australia]
Hi TinarnrnYes, arrived safely home last night at 12.00 midnight and had a sleep in. I was going to email you anyway and thank you for organising the tour. I also wanted to know how to comment on Trip Advisor as we do appreciate what you did for us. rnrnThe hospitality from the Jeju branch - Jeha tours was amazing as this Jin actually came to the airport and helped us with the problem. That was why he could chat with you. The ground staff actually lend us her mobile phone to call around. It was incredible. I don't believe that we will get that in Australia or in many other countries. Both of them were very polite, calm and helpful.rnrnWIll tell you more and comment on your service as what you have stated below.rnrnI will definitely travel with Novaland tours again.rnrnTIna, you did a great job. Well done!! Maybe I will get to meet you one day when I go to China.rnrnRegards
NLT-150329-EK54681 [Jan 1, 1970]
Hi Emma, rnrnJust want to express my warmest appreciation to you and Novaland tours for a great experience for me and my children. That was so great. Looking forward for our next tour with you in the near future. God willing. rnrnRegards,rnrnNancy
NLT-150329-LJ35728 [Jan 1, 1970,  from America]
Dear LillianrnThank you for all the arrangements and we had a wonderful trip covering Tokyo, Mt. Fuji, Hakone, Kyoto, Kanazawa, Katayama and Shirakawa-go. Everything worked out well and everyone in our group enjoyed the trip.rnrnI will write to you separately soon.rnRegardsrnKumrnrnDear LillianrnThank you for all your arrangements. Sorry about the last day confusion at Shiba Park Hotel. I hope the hotel canceled one of the extra booking and did not charge you for it. I fould Shiba Park Hotel making many mistakes. They forgot to give us our train tickets and they also did not understand the duplicate booking. The computer is there to remind when passengers arrive.rnShiba Park Hotel has to get this fixed. rnrnI spoke to my friends and here is what they recommended:rnrn1. It will be beneficial if Novaland Tours gave the local (Japanese) contact agent's name and telephone number. We did not know who to contact except your international telephone number. rnrn2. Shiba Park Hotel MUST have a message on arrival that there is a package (say train tickets or name of contact etc) for all arriving passengers. Since everything is computerized it should be in the computer against the group name.rnrn3. Tour guide should be knowledgeable of local history. The guide we had (who was a student) was only good as a translator. rnrn4. All the hotels had the wrong name as when I gave my name they could not find it. Then we saw all bookings were under the name Kevin Chan. It will be easy if a group name is made and all bookings are under that group name.rnrnThe driver was a very good driver and we had a nice van to take us from Kyoto to Kanazawa, Takayama and Shirakawa-go. rnrnHope my comments helps you.rnrnQuestion for you: Do you have contacts in Myanmar (Burma)rnI am interested in going on a 4 day Irrawaddy River Cruise (November 24, 25, 26 and 27) I ONLY want the river cruise and no sightseeing tours as I am planning a stopover when I go to my home country of Sri Lanka. (party of two)rnrnRegardsrnThanksrnKum
NLT-150329-YK54160 [Jan 1, 1970]
Thank you very much for the great service accorded to our family.rnrnThe tour was great except that for children, going to the jewellry factory and the Ginseng Tea Shop are not of much interest to them.rnrnWe will surely recommend your tour in the near future.rnrnMRS CARMELA GO
NLT-150330-CC34620 [Jan 1, 1970]
Hi Cindy,rnrnOverall we had a good trip, except for Guiyang :rnrn1. The driver did not turn up, Nicholas the tour guide came some half hour later & he had to bring us out of the station to take 2 taxis to our hotel. The taxis do not have air-conrn2. The next morning, the driver again turned up more than an hour late to fetch us to Anshun. So I guess we skipped some sites there, like the waterfall at the Seven Star Bridgern3. The last day, luckily, the driver was on time, but he dropped us some 150 meters from the station. Nicholas the tour guide helped us with our luggage to the station.rnrnNicholas did try his very best, but with no support from the driver, I guess it was really tough on him. Suggest that Novaland do not use this driver again. Sorry that we have to say that.rnrnRegardsrnrnrnMargaret
NLT-150330-EK55672 [Jan 1, 1970]
Emma, we arrived home safely in Malaysia last Sunday night. Thank you for everything. You did a good job and I might need your help again next year for my Europe tour. Thank you again and nice knowing you.
NLT-150331-FJ54894 [Jan 1, 1970]
Thanks Alice for the reminder. Our first day is quite ok though my comment is that a very few time was allotted for the Asikasa visit. Also, the tour guide does not explain to everyone his topic. He usually engages in conversations to some group inside our group of seat in couch.rnrnI hope the tour guide tom will attend to everyone with full attention to all guests. Thanks and regardsrnrnHi Alice, our tour of Mt. Fuji and Hakone today is superb. Also, Yukari, our tour guide is far more better than Miyata (tour guide on apr 1).rnYukari is very efficient tour guide - she really attends to all of us 38 guests during the whole day of tour. She is an example of a very good tour guide. rnrnThanks for all the assistance and help. We are so far enjoying our stay here in JapanrnrnThanks very much for all the assistance Alice. I will recommend you to my sister who is visiting Japan (together with my mother and some friends) in May 2015. I enjoyed my vacation in Tokyo. Thanks to you!
NLT-150401-TK50845 [Jan 1, 1970]
Hi Tina,rnrnWe are back from our vacation.rnThank you for arranging a wonderful trip for us, my family really appreciate the help that you and Mr Young had given to us during the trip. We felt warm with your service.rnrnThanK you Novaland tours and we hope to contact your again soon for our next vacation.
NLT-150402-TK51574 [Jan 1, 1970,  from America]
Dear Tina and Novaland Tours,rnrnMy wife and I want to thank you, Novaland Tours, and Mr. Lee, Soo Bok, for an outstanding job during our visit to Korea. Mr. Lee was an exceptional tour guide. His commentary and insight were excellent and were full of insight. He understood what we wanted to see and did an outstanding job of representing your company and your country.rnrnOur warmest thanks and appreciation to you and Mr. Lee for a wonderful vacation.rnrnSincerely,rnrnDoug & Lani Moss
NLT-150405-TK55015 [Jan 1, 1970,  from America]
We are a group of 6 Vietnamese American and Canadian citizens who just returned home from a last week visit to Korea. I would like commend Tina at Novoland for a well coordinated 5-day private tour in Korea. Mr. Young , our Seoul tour guiide ,provided outstanding services throughout our 4-days stay in Seoul. He has very good command of English, outstanding knowledge of Korean history , and with great personabilties to be with . He was very flexible to accommodate specials requests from a couple of people for meals, changing of attractions from the original itinerary from my group. He went above and beyond to by taking us to Seoul vista view at night and more importantly , the rnmorning trip to DMZ shortly prior to our depature in the afternoon back to the US which were not included in the itinerary. It was a very historial moment for me at the DMZ We were touched by his personal escort all the way to the the final entrance of the security gate at the airport. I highly recommend having Mr. Young as your tour guide in Seoul. Once again, thank you Tina and Mr. Young at Novaland for a wonderful and unforgettable trip to Korea. Sincerely, WilliamrnrnVisited April 2015
NLT-150407-FJ53983 [Jan 1, 1970]
Dear Alice,rnrnEverything is fine with us.rnWe loved your tour and it was organized very well.rnThe food provided was also nice.rnrnHowever, you forgot to tell us about the JR pass and we ended up spending more money on our travel.rnPlease mention this pass to your other tour guests since it has to be bought before you enter Japan.rnrnWe are very happy with your tour and will definitely recommend your tour to my other friends.rnI will also write a favorable review for Novaland on Trip advisor.rnrnThanks.
NLT-150408-DK53559 [Jan 1, 1970,  from United Kingdom]
Dear Siva,rn rnThank you for your email which I just opened today.rn rnWe returned home last night from a three week tour of South East Asia.rn rnThe tour with Kim was excellent. We were extremely impressed with the way in which she handled our request to change the itinerary. This was our request not to visit any markets as we had seen many prior to arriving in Busan. She remained calm, offered us a change and delivered an excellent tour considering we only had 5 hours. Her command of English was very good and her knowledge of the history of Korea and the Buddhist way of life gave us a better understanding of South Korea and its people. rn rnOur visit to the memorial to victims during the Korean war and also the Buddhist temple by the coast will be very memorable to us for years to come.rn rnShe is a very capable guide, pleasant and gentle and we would highly recommend her to any of your clients. Her car and driving were excellent and comfortable.rn rnThe only down side was the lack of time against the total cost of the tour. At $340 for 5 hours we did feel it was expensive but understood that this was the day rate for Kim plus transport. However without Kim’s insight we would not have gained so much information or seen so much in the short time.rn rnWe hope to return to East Asia in the future and will take you up on your $50 reduction. Thank you once again Siva we will recommend your services to our friends.rn rnTom and Linda Salmon
NLT-150408-DK55264 [Jan 1, 1970,  from United Kingdom]
HI Siva,rnrnSorry to take so long to get back to you. We have been home for six days and suffering from insomnia due to the time difference. rnrnOur tour with Kim was good although too short due to our brief time in port. We really enjoyed seeing your beautiful country. Thanks for all you and Kim did to make our time there enjoyable.rnrnJackie
NLT-150409-YK56313 [Jan 1, 1970,  from Australia]
Hi! JoannarnrnThank you for your follow up :)rnrnYes we are back in Melbourne, Australia. Arrived safely home early this morning :)rnrnWe definitely will seek your company; Novaland again for our future visits in Asia.rnYour team Ms. Kim & Mr Choi was very exceptional in their service, flexible and thoughtful.rnrnFor example changing cherry blossom viewing from Jinhae to Gyeongju. We felt very pleased with the cherry blossoms...it was our main reason for our visit and we left Busan very happy and blessed.rnrnThey were also very considerate towards my children. Always assessing and adjusting according to my children's attention and level of energy.rnrnI will definitely get in touch in future and highly recommend family and friends.rnrnThank you to you too; Joanna for your efficiency and professionalism rnYours sincerely.rnBrenda Hiu
NLT-150411-TK52363 [Jan 1, 1970]
Hi Tina,rnrnHere are my feedback:rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn- their punctuality is greatly appreciated.rn- the guides, tour locations and transportation are all very nice.rn rn2. Where can we improve to be better and stronger?rn - I can't think of anything to improve as the entire experience exceeded my expectations.rnrn3. Any other valuable comments, travel experience and happy moments you may have.rn- It has been a pleasure dealing with Novaland tours. Thank you to you Tina as for your close involvement throughout the planning stages.rnrnI will consider Novaland Tours should I be requiring a tour package in future travels.rnrnRegards,rnDavid
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