NLT-150329-EK54681 [Jan 1, 1970]
Hi Emma, Just want to express my warmest appreciation to you and Novaland tours for a great experience for me and my children. That was so great. Looking forward for our next tour with you in the near future. God willing. Regards, Nancy
NLT-150328-TK54442 [Jan 1, 1970,  from Australia]
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Hi Tina Yes, arrived safely home last night at 12.00 midnight and had a sleep in. I was going to email you anyway and thank you for organising the tour. I also wanted to know how to comment on Trip Advisor as we do appreciate what you did for us. The hospitality from the Jeju branch - Jeha tours was amazing as this Jin actually came to the airport and helped us with the problem. That was why he could chat with you. The ground staff actually lend us her mobile phone to call around. It was incredible. I don't believe that we will get that in Australia or in many other countries. Both of them were very polite, calm and helpful. WIll tell you more and comment on your service as what you have stated below. I will definitely travel with Novaland tours again. TIna, you did a great job. Well done!! Maybe I will get to meet you one day when I go to China. Regards
NLT-150328-CJ38382 [Jan 1, 1970]
Yes Cindy our friend is here, they are very happy and impressed with all the arrangements, hotel was comfortable, coach Was good, and the guide was good and helpful . On the last day our friend left early for the airport since the hotel staff advice due to pick season the crowd will be huge So better there well before, they took the taxi by themselves. Thank You for all arrangements, will contact you in the next trip.
NLT-150327-YK55826 [Jan 1, 1970,  from America]
Hi Joanna, So kind of you to ask about our trip! Everything has exceeded our expectations! You have done a beautiful job coordinating everything! Great job Joanna!!! I will give you details on our guides later! Chol Lee and Cindy are the absolute BEST!!! Will our guide in Busan give us our train tickets to Daegu and later Seoul? Regards,
NLT-150327-LC52345 [Jan 1, 1970,  from Australia]
Hello, Lillian, thank you for arranging our recent trip to China. We have taken lots of photographs , met some very nice people, and now have many happy lasting memories .We thoroughly enjoyed finding a new local restaurant each night, and found that we could eat out most nights with a beer for around $25 Aussie dollars which for us was a highlight We very much appreciated the convenience of the driver/tour guide aspect of the trip. We must also thank Susan (the Guilin Guide ) and Novaland office staff for arranging a new itinerary at short notice. We left our original itinerary in our room at the New Globe Hotel in Xian, and despite numerous calls and a fax, we had no response from the hotel, to locating the missing file which contained personal information, such as medical and passport details and forward airline tickets . A special thanks also to Colby in Chengdu to waited until 3.30am for our plane to arrive from Guilin due to air traffic congestion caused by bad weather. We found the majority of drivers courteous, and the guides friendly, well informed and had good command of the English language. The high speed trains were awesome and we would use more of them should we ever visit again Here are a few notes we made from our trip Holiday Inn Central Plaza Beijing. Excellent staff , nice clean hotel room, would be happy to stay their again any time. Grand Nobel Xian, Nice room, centrally located., however, breakfast was a nightmare with just too many people, and no seating until staff cleared tables and there where long queues for breakfast food . We would not stay here again. Guilin Park Hotel Guilin. Nice hotel, great breakfast lovely riverside location with lights for an evening walk Green Lotus Hotel, nice hotel, good breakfast Celebrity Rucheng Chengdu Centrally located, but the worst hotel of our entire trip to China this hotel is not a four star hotel any more, the carpet in our room was filthy and the breakfast area was tired and in desperate need of a renovation. Breakfast was also disappointing for western tastes. Poor choice of hotel from Novaland and we would not stay their again. Crown Hotel, Yictang, very nice hotel, river view, good breakfast, not much to do in Yichang, in retrospect would have preferred to have caught the train to Shanghai as several of the cruise passengers did, at the conclusion of the three Gorges dam visit. Les Suites The Bund, Oh what a lovely hotel! and the pick of the trip, fabulous room, sensation view of the Pudong Area and service to match. Summary of the sights visited Beijing, Tiananmen Sq, Forbidden City, Summer place, Temple of Heaven, Great Wall at Badaling, Cloisonne factory all iconic sights and well worth the visit.and the guide was very informatative. What we did miss out on was the Scared Road tour and somehow ended up with a retail tour of a huge Jade Shop, which was not on our itinerary , the purpose was apparently to have lunch! Howvever rather than sit in the dining hall, with other tour groups, we were escorted to a back room where another couple were seated food was just OK , but it was at least double the price of what we were paying for our evening meals, not good value at all. Not a good choice for lunch. Hutong Tour, The rickshaw ride was also disappointing, it lasted around 15 minutes and doubled back on many of the same roads, the meal was tasty , but not really an authentic family lunch, just another tourist stop, we met the owner /chef which was nice. We found more authentic Hutongs ourselves that afternoon. We enjoyed the Terracotta warriors, guide however seemed have trouble in filling in the afternoon before we caught the plane to our next destination. Dumpling Banquet, Not sure how much Novaland paid for this, but a total disappointment, rushed, noisy surroundings, we did not know what we were eating, would have been nice to have an English menu. We have eaten better dumplings with far better service in Perth . Never again. Li River cruise, Very pretty , Susan the guide worked hard to point out highlights along the river, but not sure if the trip was necessary given that we were doing the Three Gorge river, a couple of days later, Could another option could be been presented? Not sure of the cost, but lunch was disappointing, as we were about the last couple to join the table as we waited to see the hills on the 20 yaun note. - a better alternative would have been to hold the lunch service until after those hills Reed Flute cave , beautiful and unique , Elephant cave and the climb to the top great exercise. Chengdu, Pandas, (panda photos have not been permitted for about 12 months so suggest this is removed form your notes Wenshu temple and Jinli Street very interesting and made a great day out. Chongqing A visit to the old town for a couple of hours before we went to cruise. Great use of time available Celebrity Legend Great boat, lovely cabin, clean, very pleasant hardworking staff, superb scenery, well organised shore excursions. We very pleased we took the dining option, and we were disappointed that we were asked to pay extra for Wi Fi, and English speaking movies, in our cabin, and for an optional trip to the bridge! you wouldn't expect to pay for these services in a four star hotel, so was hard to justify why on board. The biggest disappointment for us was the captains farewell dinner, all passengers were asked to be in the main restaurant at 6pm. What a free for all, we arrived at 2 minutes past 6 and there was 380 passengers swamping the buffet as if it was their last supper. A table call up would be a far better option. Tipping was out of control, with additional collection for the cruise director, who apparently does not participate in the the crew tips. Shanghai Dinner at the oriental Pearl tower, what an excellent night, and thank you for arranging the window seat. Our guide seemed to run out of things to show us in the time we had in Shanghai, so not sure if Novaland planning department put enough thought into planning our time in Shanghai. Summary Overall, we were happy with with our Chinese adventure, However your companies policy of pricing everything in US dollars and emphasis on tipping, are aspects that would make us think twice about booking with Novaland in the future. We believe this practice made the entire trip more expensive than it needed to be, and certainly compared to other Asian countries we have visited. , and we are not convinced that Chinese Nationals were asked to do the same. It would have been worthwhile to get a “welcome pack” to china including city maps, city high;ights this would have help us get oriented quicker in the very large towns. Also we found that the guide kept many of the admission tickets to the places we saw, as a visitor admission tickets are quiet a nice souvenir for the photo album! However we will do more homework on this as we move forward with our next trip. Again thank you for all of your hard work and patience with the emails. Chris and Maurine
NLT-150327-FJ55934 [Jan 1, 1970,  from Ireland]
Hello Alice, Just a small email to tell you that the trip was very nice and everything was perfect. The Fuyija Hotel was superb and well worth the money and effort. So thanks again and maybe we'll book some interesting Asian trip with you for China :) Torsten
NLT-150324-EK55198 [Jan 1, 1970,  from America]
Dear Emma, we thank you for a great Korea tour. You took good care of us. Miss Jena in Seoul was very helpful and nice. We had a great time and would certainly use your company again in future and recommend Novaland Tours to our friends. Christina and Michael
NLT-150323-CJ54760 [Jan 1, 1970,  from America]
Hi Cindy, 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. They were all good services - no complaints. 2. Where can we improve to be better and stronger? One thing I find very hard to understand is that why the tour bus has to drop us at different location (example drop off at tokyo train station) once the tour is over? can the tour bus drop us off at the bus station in tokyo? If tour bus can improve this drop off service, I think the service will get A+ rating. 3. Any other valuable comments, travel experience and happy moments you may have. I would recommend your tour to my friends.
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