Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150510-TC55003 [Jan 1, 1970, from America]

Hi Tina, The trip was great and enjoyable. The hotel in Beijing was very nice. However the location was a little bit hard for us to find English menu Resturant. We found one with recommendation from the hotel. The sites in Beijing were wonderful. The tour guide was knowledgeable and friendly. The driver was always early. The car was comfortable Xi'an, as you know the hotel was not as what we would have like. But the location was fantastic. It was lots of selections for dinner. The tour guide was probably the least friendly and not as personable when compared to the other two. But she was polite. The driver was good and always early. However the car was a bit old and not as comfortable in the back. The sites in Xi'an was very interesting. Shanghai was wonderful. You did a great job with the hotel. The location was great. It was very convenient for two nights we stayed. We could walk everywhere. The tour guide was the best. She was wonderful, very friendly and personable. Only one day we spent with her but she made us feels so comfortable. She was helpful and very bubbly. Overall the trip was very nice. Thank you for your help and prompt respond to our request during the trip. Sara and Diluks

NLT-150506-LK54823 [Jan 1, 1970, from Canada]

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Hi Lillian, We just got back from our wonderful holiday and wedding in Korea. The tour which you planned for us was just amazing. Each tour guide - Mr. Lee, Ki Ock, and Mina were just excellent and so good to us. Their English was very good and they gave us lots of history and information about all the places that we visited. The drivers were excellent as well. They were prompt and always right there to do things for us. We were always amazed that we were always picked up exactly where we were supposed to be and always on time. For lunch each day the guides took us to wonderful Korean restaurants and had wonderful meals planned for us. Our tour could not have been better. We arrived back in Seoul Train Station 2 hours early (that was our change) so we phoned was it Jini at the Seoul Office and she was right down to pick us up. She stayed with us in the cab and then when we got to our hotel she stayed with us and we went for a walk so she could show us around and find a good place to eat. Could you please send me her correct name (I misplaced that paper) and her Seoul office email address as I want to send her an email to thank her again. She was just so nice. We loved Korea and our time there. Thank You so much for planning such a wonderful holiday for us! Al and Joan Krause

NLT-150505-FJ57197 [Jan 1, 1970]

Dear Alice, Good day, we arrive yesterday morning because the flight delay for one day. We are satisfied take the tour from your company Novaland tour. My brother and his family never complain of anything. Only one time about the little bus, in general it's good. The tour guide and Driver both them nice person. Thank you Alice,i hope we can take the tour from you next time. Good bye Alice.. Best wishes! Yours Mimi..

NLT-150501-TK55027 [Jan 1, 1970]

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Dear Ms Tina Good day to you Nothing much we can say. But we are extremely satisfied with the service rendered by your people, especially the tour guide, Ms Angela. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Travel consultant, we are very satisfied with Ms Tina’s service. Despite us asking so many questions and make so many changes, you assist us thoroughly till the end. The tour guide is awesome. Ms Angela provide us a very good service and if we ever have another trip to Korea, we definitely want her to be our guide again. Even though we arrange the hotel ourselves, she still so concern and assist us a lot in dealing and putting request to the hotel. Drivers are fine and helpful. Other arrangements are fine too. There are explanations about all the tourist spot that we visit, not too much info, just enough. In total, we are very satisfied with all the services rendered by your time. Thank you very much. 2. Where can we improve to be better and stronger? Hotel location and tourist spots. Maybe you should start considering few options for hotel. Offering Hanok stay, guesthouse stay or even a mini hotel would possibly open the options to travelers. As for tourist spots, maybe you can start proposing other tourist spots different from what other travel agencies offer. Of course your customer can customize their itinerary but proposing differently will make you special and will attract customers to know more about you. These are just my opinions. 3. Any other valuable comments, travel experience and happy moments you may have. It is a happy moments throughout the trip. And we thank you for that. Thank you Best Regards, Azirah Radzi Senior Executive

NLT-150501-MK57789 [Jan 1, 1970]

We had thoroughly enjoyed our time in Seoul. We are now back in Malaysia. Pretty short trip but will go back there! Young is an exceptional guide! He made our trip easy and memorable! Thank you to you too for your always speedy response.

NLT-150501-LJ57748 [Jan 1, 1970]

Hi Lillian! We were very happy with our private tour especially with our tour guide Betty Yip. She was very knowledgable and considerate especially to the Seniors and kids who were always looking for comfort rooms. The only comment is on the driver who refused to turn on the AC when some of my family went ahead to the van while waiting for the others who were using the comfort room. It was very hot that day and the group was tired but the driver did not want to turn on the AC for them unless we were all complete in the van. Aside from that incident, we were very happy with the tour. My husband and I will be in Tokyo from oct29-nov1 and are considering joining another 1day tour to see Mt. Fuji and other sites. I will contact you nearer that date. Thank you for this smooth transaction and experience. Regards. Anna

NLT-150427-LJ54802 [Jan 1, 1970]

Dear Lillian, My apologies for not advising you if this earlier. My passengers were very satisfied with your service. Thank you and we can look forward to more groups in the future. The Villamor family want to do an Osaka/Kyoto/Nara/Kobe tour same time next year. Marilou

NLT-150427-DK57861 [Jan 1, 1970, from New Zealand]

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We very much enjoyed our day on Jeju. Ms. Joan was a great guide, very personable, charming and with a lot of energy. She spoke impeccable English and have us a good idea of life on Jeju. She also was very flexible with our schedule, in a good way, taking us to something that was not originally planned. Thank you for arranging the tour.

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