NLT-211222-YE123127 [Dec 24, 2021,  from America]
Helen:
It is wonderful. The tour guide and the drivers are awesome. They treat us like family. 
I was comparing with other tour guides around and there is no comparison on the personality of your guys.
Perfect day

Thanks to Novaland, we had a great vacation, an experience that will stay with us for ever. Everything was very well coordinated and planned. We really did not have to do anything.
Looking forward for the next vacation plan this summer, maybe Greece.

  1=poor, 2=fair,3=good, 4=very good5=excellent


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Helen, was very helpful providing details, color coded, highlighting relevant information. Every detail was communicated in a timely manner. The local tour company was very well informed with the entire itinerary.

Tour Guides

Command of English

 5

  perfect for someone whose first language is Arabic.

Knowledge of Subjects

 5

 an overdose of history from some passionate tour guides who are proud of their country and its heritage.

Ability of Explain

 5

 explained based on the level of knowledge we had. They were successful in instilling a lot of curiosity

Attitude

 5

 Friendly, personal and yet gave us provacy

Flexibility

 5

 yes, wherever possible. they made sure we were well fed prior to a drive

Drivers and Cars

 5

  clean, comfortable and roomy

Hotels

Location

 5

 worked our best with the vicinity of attractions.

Comfort

5

Barcelo was the best. Huge rooms, perfect lobby, great breakfast.

Sights or Activities

Worthiness of Visit

5

 enjoyed every bit of it. Egyptian civilization was always something that we all wanted to learn

Meet Your Interests?

 5

 it does when we tie the history with religious aspect.

Too Tight or Too Loose?

 4.5

 not under anyone's control but some early mornings were painful and we were done early. we could have moved the schedule a little later. But, worked better to meet traffic

Meals

 5

 absolutely, in love with local affordable meals

Public Transportation (train, flight, cruise, etc.)

 4

 flights 5/5. Cruise- 4/5- meals were average with not enough variety. Should have free internet

Any Other Aspect

 

 not under anyone's control at Novaland but internet and wifi was terrible.

Overall Score of the Whole Package

 5

 Looking for another package to the next location

       

 

NLT-211212-WE123306 [Dec 20, 2021,  from America]
Hi Whitney,

I couldn’t insert into the document. I gave everything a 5 and Muhammad a 10. We loved our time there and would do it again with your tour.   

Christopher 

NLT-211123-WYF123164 [Dec 15, 2021,  from America]

NLT-211128-AT123206 [Dec 4, 2021]

NLT-211121-YPE123233 [Dec 3, 2021,  from America]
From WhatsApp: it was very good, the tour guides are excellent, specially Diana. thanks. 
NLT-211118-WE123135 [Nov 27, 2021,  from America]

Hello Whitney,

I would like to thank you for your diligent service in planning our trip. Everything within your control was well planned and executed. We also want to thank you for being so timely in replying to our emails, we are not sure how you do it but it was impressive.

That story is in contrast to the amazing service we received from everyone else who supported us from Novalandtours. Mr. Hasseine (please forgive any misspelling of names) the person in Cairo who picked us up meet us before we went to baggage claim, walked us through everything, explained our whole program in Cairo during our ride to the hotel, gave great recommendations, came to pick us up, walked us through all of the security at the airport, showed us how to access our hotel when we return and really did everything he could to make sure things went smooth.

Ms. Nihal Nabil was our guide for our two days in Cairo. She was very professional and informative. At each site, we went to she gave us background information of what we were going to see and helped us build our knowledge so we could apply it to our observations. She stayed with us during the exploration of each site and then gave us time to explore further. She was also very helpful and guided us through the market. Ms. Nabil gave us some freedom and flexibility to alter the day to our preferences.

Mr. Mohamad El Beheiry had a true passion for supporting his guests. He met us at the airport on time and went through our program in Luxor on the way to the hotel. He also provide some additional options about things we could see or do while in the city. He had us sit and relax while he worked with the front desk staff to check us in and when all was done explained that Mr. “Akbar” would be guiding us over the next two days. He showed up the next morning to introduce us to our guide. He actually showed up at different points in the day just to make sure things were going well. He took our laundry and had it done one day. On another, he came to pick us up to take us to a local restaurant for dinner. This was all well above and beyond what was required of him. Mr. El Behairy was truly exceptional in the service he provided.

Mr. Akbar was very informative and knowledgeable. He first took us to the Valley of the Kings and Valley of the Queens. He helped us to build an understanding of what we were about to see and then gave us the freedom to explore each of these sites on our own. He has been guiding for the past 30 years and pointed out many things as we were traveling from one place to another; helping us to get a better grasp on the culture and city. We expressed a desire to see some local artists.  Mr. Akbar then took us to a local artesian shop to see how the weaving was done by the locals. He also took us to a papyrus gallery. We enjoyed both of his suggestions. When touring the Luxor Temple and Temple of Karnak, he taught us how to read the hieroglyphics. He was very friendly and worked to meet all of our needs.

The service and planning for our trip were exceptional. We are extremely pleased with your detailed contribution in managing our trip. We look forward to working with you again in the future as we plan other excursions around the world.

NLT-211108-FE123106 [Nov 23, 2021]
Dear Alice,

Sorry this email come to you late.

Its been a hectic 4 days since I arrived and it seems like I am on a flight every week till the end of the year.

Wanted to say a big thank you for all the micro adjustments you made to accommodate my flights and dates etc.

Very impressed by you and your team on ground and we had an amazing time! I had a few hotel GM friends call respective colleagues and got some amazing upgrades and special local dishes to try….

Best wishes
Dharshan
NLT-211109-WE122965 [Nov 18, 2021,  from America]
Hi Whitney hope you’re doing well. I just want to say thank you so much for the wonderful tour you booked for us. It was an amazing beautiful time with a wonderful tour guy very kind knowledgeable professional the driver as well.  I can’t find more words to describe how graceful we are. Thank you for everything again . 
NLT-211002-YE123100 [Nov 13, 2021,  from America]
NLT-210609-YJD123046 [Jun 11, 2021]
Hi Helen, we had a wonderful time!  Appreciate your assistance with changing the itinerary over and over again. We will definitely use your services in the future. 
NLT-210424-YE122963 [Apr 12, 2021,  from America]
Helen, the trip has been great so far.
NLT-200302-MJ121438 [Mar 30, 2020,  from United Kingdom]
Thanks. Yes we had a great time and miss japan already!

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Melody was very helpful

Tour Guides

Command of English

 

Knowledge of Subjects

 4

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 NA

 

Comfort

 NA

 

Sights or Activities

Worthiness of Visit

 4

 

Meet Your Interests?

 4

 Niko was not worth visiting. The falls wasnt spectacular either

Too Tight or Too Loose?

 NA

 

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

 NA

 Melody provided travel directions

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 

NLT-200309-CJ119846 [Mar 5, 2020,  from America]

I arranged travel for my family to Japan and worked with Cindy of Novaland Tours in arranging every detail of the tour. I got the best advise from her and a real customized tour for us. The experience turns out to the best and making us want to come back to Japan again. Cindy's professionalism and attention to details made the difference for us on this experience. Even the tour guide that we had, his name is Rauf, gave us an exceptional service. 
Cindy is simply the best!! Thank you so much!

NLT-200411-DJ120340 [Mar 5, 2020]
We have booked our Japan tour for April2020 through them. The tour is for 20 days and so far they have rendered excellent service. Siva is fantastic and forever helpful. I hope the virus does not prove to be a spoilsport
NLT-200124-DJ116004 [Feb 1, 2020]

Hihi, 

thanks for the fantastic arrangement for the transport and the Drivers. 

We have enjoy the trip.

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