Everything was perfect. Thank You very much.

Ps Do You do Tajwan as well?

Hi, Melody,

We had such a fun and interesting experience with the traditional tea ceremony! The hostess was so gracious and knowledgeable of the event. She also asked a volunteer to do the ceremony which our young Emily demonstrated. Yes, the cost was as you said and Mr. Tanaka even showed me the receipt.

By the way, Mr. Tanaka also returned to us 7,000yen as we did not go anymore to the aerial gardens the first day. We were tired from  all the walking and seeing 2 gardens already!

Thank you for Mr. Tanaka who took us to the major historical sites of Osaka and Kyoto! He was well versed on the history of Japan and such a pleasant person to be with. He brought us to restaurants that had authentic Japanese cooking frequented by the locals.

Again thank you for the wonderful experience of Japan.

Nenette, Dennis and company

Hi Alice,

 

On behalf of my family, I just wanted to extend our gratitude for planning a wonderful vacation in Japan & Korea. Other than the miscommunication at the Gion corner show (which was their fault completely), everything went fairly smoothly, and we were very happy with the accommodations, the driver/guides, and the transportation. The wheelchairs worked out well for my mom, also. I appreciate your availability on Facebook. That was very helpful. And of course, throughout the entire booking process, you have been very easy to deal with. I really appreciate good customer service!

 

The only comment I wanted to add was that our airport drivers (from Day 1 in Tokyo and Day 4 in Osaka) did not speak English as I thought they would. Luckily our fellow traveler Catharina is fluent in Mandarin, so she was able to communicate with them for us. Just wanted to share that information with you.

 

Anyway, we would definitely use Novaland again for any future tours to Asia. We will recommend to our friends and family.

 

Regards,

Melissa

Hi Cindy,

We had an amazing trip to Japan. Thanks for your help.

I am beginning to plan a trip to China for 2019 with my brother.

I want to visit Hong Kong (do not need any tours there since I was just there), chengdu, xian, Beijing, and Shanghai. You can include other cities along the way that you may think are worth visiting.

Planning a two week trip total. It can start or end in Hong Kong for 3 days. 

I would prefer to travel by high speed rail or airplane when possible. 

I am hoping you can build a nice itinerary. 

Thanks,

Ryan Posen

Hi Alice,

Here's a few thoughts that I'll list:

- Sunrise Tours, they did great on all of our coach tours.

- In Hakone, the taxi ride from Odawara station to the hotel was extremely expensive for the distance. We had to take two cars which ended up being double the price. There was a couple that was on the same coach tour as us. They were picked up by taxis from Mt. Komagatake Ropeway and dropped off to the same hotel as us. They indicated that it was pre-arranged and paid for prior to so perhaps that could be an option for setting up your guests that need to get to their hotels.

- Osaka Bay Area tour indicated it was a coach tour but ended up being a private tour and public transportation which wasn't a problem.

- Osaka to Busan flight itself was fine. There was confusion regarding our booking because I didn't realize we didn't have the actual confirmation code. I had the ticket numbers but not the booking number.

- All the private drivers were all good drivers and were all on time (except for that small confusion over Seoul Airport pick up).

- The tour guides were all pretty good.

- Portable WIFI was very handy.

Overall, it was a great experience. We really enjoyed our time and overall felt safe and taken care of.

Thanks again Alice for all your hard work,

Sheryll

We arrived safely this midnight and we are all happy with everything, despite the minor issue that we had on our last day in Osaka (We all hope the original driver is ok and nothing bad happened to him/her). It was well compensated last Saturday and we appreciate the quick changes and assistance from you and Ayumi-san. Best tour guide was Ayumi-san and best driver Shirotae. Shirotae went well and beyond customer service by giving us a chance to cross Shibuya crossing and take pictures with Hachiko on our last day, despite the on-going construction. If you can please send me the survey form that I can fill out so I can send our commendations to everyone that made our tour memorable.

Thanks again for the tailored tour and flexibility for sudden changes and requests, especially the Mt Fuji tour. Really appreciate it. Thank you and we hope to have you as our coordinator on our next tour, hopefully next year in South Korea (Seoul and Busan). Arigatou gozaimasu 

NLT-180517-MJ94768 [Jun 4, 2018]

Hi Melody

Yes we are home after a good time. The grading is appended below AND the pictures are in a zip file above. Actually I already arranged them in order of viewing but you can rearrange anyway you like.

One small point, at the hotel in Noboribetsu there was a small tax which had to be paid in cash as they said it was not included in the room. Only 300 yen but you may wish to take note of it for future bookings as some customers may be surprised by the addition especially if it is a per night charge ( im not sure of this as we only spent 1 night there)

Best Regards

Edmund

Aspect

Mark(1-5)

Travel Consultant   5

 

 

Tour Guides

Command of English   3

 

 

Knowledge of Subjects 4

 

 

Ability of Explain   3

 

 

Attitude   5

 

 

Flexibility  5

 

 

Drivers and Cars   4

 

 

Hotels

                Location     3 and 5(sapporo)

 

 

              Comfort  3 and 4

 

 

Sights or Activities

            Worthiness of Visit         4

     

 

          Meet Your Interests?                4

 

 

Too Tight or Too Loose?     4

 

 

Meals

 

 

Public Transportation (train, flight, cruise, etc.)    4

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package    4