Thank you again for your awesome coordination of my dream vacation! From the scheduling of each site to safe travels to and from each site, the trip was perfect. The guide you selected, Mohamed Amen, was superb and provided excellent insight into each site we visited! I really appreciated having him on the entire trip! It really helped to make the trip extra special!
Kudos also to our primary driver Husein Younis! He transported us to the majority of sites and was a great compliment to Mohamed!
Also a thank you to our airport coordinator who expedited each airport arrival and departure!
All in all, it was a fantastic trip! Thank you again for providing such a dedicated group to support me on my trip!
See below for my scores in the chart! I gave the trip a “100”!
Thank you!
Donna
Kate,
I want to personally thank you for all the work you put into making our Egypt trip possible. You went above & beyond and on such short notice too. Everything we asked for delivered. Everything went so smooth. We are indebted to you. Without you our trip would not have been the same. We love you!! Lol.
I also can't say enough about how wonderful Pink Flower Travel was. I want to acknowledge what an asset our Tour Representative, Mr. Ahmed Said, is. He MADE our trip. It was the big things & the small things about him. I wore sandals when we toured the Giza pyramids (not smart). Tiny pebbles were tearing my feet apart. Mr. Said, without my knowledge, went and bought me a pair of shoes. That is the caliber of man he is. He pointed out so many things as we drove through Cairo. He would tell us what he & our amazing driver (I'm ashamed to say I can't recall his name) were discussing if they were speaking Arabic (our driver didn't speak English). He was awesome. Our driver was young & super sweet. He held out his hand for me every time I exited the vehicle. He was all smiles.
We did not like our tour guide & driver in Luxor. There was no real communication with our guide, Mr. Ahmed El Aboudy. He & the driver spoke to each other pretty much the entire time we were in the vehicle with them. I had to ask what the beautiful buildings we were passing were. The driver never smiled or held out his hand for me. Mr. Aboudy was extremely knowledgeable, but he was just there to do his job and go home.
On the other hand our tour guide in Cairo, Mr. Amin, was awesome. We loved him! He was everything you could ask for & more. They spoiled us bc it was night & day between our guide & driver in Cairo vs. Luxor. We were really excited to see Mr. Said & our driver when we got back! They just make you want to smile.
Our experience in Luxor was still great. It's hard not to enjoy the beauty of Luxor- tour guide / driver or not. I still give our experience 100%. Egypt has always been a dream of mine since I was a little girl. Your company along with Pink Flower made my dream trip as perfect as it could be.
I will recommend Novaland to all of our friends & you in particular. You have a customer for life! Our next destination is Turkey & Croatia. I will 100% be reaching out to you when the time comes!
I have attached the completed survey as requested.
Forever grateful,
Laura & Mack Sasser
Hello Whitney,
We arrived in London yesterday and will be on Queen Mary on 13th.
Morocco and Egypt are wonderful places.
Once again, Whitney, thank you for all your help in working through this tour. It was a pleasure working with you.
You are a very helpful and an efficient person, informed and very resourceful. Thank you Whitney. We will recommend you to our friends.
Cheers.
Surinder
Hi Alice:
Thank you for everything! The trip wasamazing and thanks for being so accommodating.
Comments below.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Alice was very accessible and available to answer our concerns | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 | Tour guides were very accomodating and also helped us out when we had problems. Jade and Adella were 5++++! | |
Drivers and Cars | 4 | The driver who picked us up from the airport wasn't in the right place so we had to search for him so that was the only negative so would give him a 3. The driver who drove Elle was great and even made sure she ate as she was starving so would give him a 5. The cars were great so would give that a 5. | |
Hotels | Location | 5 | The L7 was in a great location. The Busan City Hotel was convenient for the concert. |
Comfort | 4 | The L7 was small but it was fine for the location. The Busan City Hotel was ok too but the staff didn't speak much English so hard to communicate but overall it was fine. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | ||
Meals | 5 | We loved the recommendations including the jokbal, korean BBQ, etc. | |
Public Transportation (train, flight, cruise, etc.) | 4 | I wish the cars were closer together since our seats were separated but otherwise it was fine. | |
Any Other Aspect | 5 | Thank you for providing the wi-fi - it came in really handy | |
Overall Score of the Whole Package | 5 | The only issue was the driver and the BTS Seoul pass but it was fine as Novaland compensated us or made up for the mistakes. | |
Aspect | Mark (1-5) | Advice or Remark | |
Travel Consultant | 5 | Tour plans were excellent and were able to modify based upon changes during the trip. | |
Driver Guide /Local Walking Guide | Command of English | 3 | Driver was a bit difficult to understand. Over the course of the 3 days, either we were better able to understand or his English improved but it wasn’t as bad at the end. |
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Pick-up Driver | 5 | From airport, excellent. | |
Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | Was a bit too tight but understandable given the short available time. | |
Meals | 4 | Quebec City was excellent. Parmasan Italian Restaurant. Mandy’s in Montreal was a bit not what we were looking for. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Overall, it was an amazing experience!
Our guide Yosei was incredible! Very personable, knowledgeable, and kind.
We were so lucky to get him!
All the breakfast buffets were amazing!
Jordan...
Our driver and guide were so fun! Had some crazy rides!
They were very punctual. The guide was very considerate about our wellbeing...making sure we were hydrated, not too hot, taking breaks when we needed it...etc.
Once again, food was amazing! Loved all the eateries and sites we went to.
It was a memorable adventure!
Thankyou, Rochelle
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? |
|
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.8 |
| |
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 | / |
Knowledge of Subjects | 5 | / | |
Ability of Explain | / | / | |
Attitude | / | / | |
Flexibility | / | / | |
Drivers and Cars | / |
| |
Hotels | Location |
|
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 | / |
Meet Your Interests? | 5 | / | |
Too Tight or Too Loose? | 5 | / | |
Meals | / | / | |
Public Transportation (train, flight, cruise, etc.) | / | / | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Thank you!
KarunHi Amina,
Yes, home sweet home! We, overall, had a wonderful trip! I will submit my comments to you now and Michael will also submit his own comments.
There were some issues along the way, which I will highlight in the feedback below.
You were certainly the best -- along the way -- and I really appreciate your constant care and communication. You are very professional.
Doris,
We had a great day with ourJerusalem/Bethlehem guide. He was very nice and made things easy for us tovisit and understand the sights. Looking forward to one more tour day to Sea ofGalilee and Nazareth.
Thank you again for setting up thetours for us. Everything has been awesome!
Kay
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
4
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
4
Flexibility
5
Drivers and Cars
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
Just nice
Meals
4
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package
4.5
Hello Whitney
I hope everything in your life is well and going as planned.
Our trip to Korea was excellent. Thank you for your continuous efforts to make our trip successful.
Please find below my marks.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 | We did not have much interest in Temples. We should have reduced number of our temple visits. it's our fault. | |
Too Tight or Too Loose? | 5 |
| |
Meals | Not Applicable |
| |
Public Transportation (train, flight, cruise, etc.) | We had a private tour guide and driver |
| |
Any Other Aspect | =========>> | Harry was an excellent Tour guide. Nam was a safe driver. | |
Overall Score of the Whole Package | 5 | Excellent | |
I will write a review on TripAdvisor about our trip and your services.
Hope to do future tours with you Whitney 100/100
Thank you
Just want to say That although I was disappointed in the Hotel accommodations what made the tour and your company was your people and how, except for Douglas in JeJu
whom I was not happy with, dedicated themselves to the people’s enjoyment.
Brian, Steve and SoYoung stand out as exceptional.
Also you and your office attention to my satisfaction was excellent.
In conclusion I enjoyed myself very much.
Thanks and best regards,
Steve
Thank you for a very well organized tour.
It was very reassuring to have someone guide us through every process
Mohammed was great as the rep in cairo and took care of our needs very well.
Hani Yousef as the guide was par excellent and very professional and knowledgeable.
Aladdin as the rep at luxor was amazing ,kind and took care of details to the T
The guide at luxor was okay not one I would recommend
The hotels were all great and well suited
The trips were all organized very well