Hi Whitney,
Please see responses below.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very good communicator. Responds quickly with clear and accurate information. Provided good ideas and tips to tailor our trip to our preferences. Would definitely recommend to others. | |
Tour Guides | Command of English | 5 | No problems in communication. |
Knowledge of Subjects | 4 |
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Ability to Explain | 4 | Good knowledge. | |
Attitude | 4 | In terms of tourist attractions that are not included in the recommended itinerary, it can sometimes be less comprehensive. | |
Flexibility | 5 | Was always amenable if we wanted to change itinerary. Made some good recommendations to adapt/improve itinerary to our needs. | |
Drivers and Cars | 4 | Driver had an excellent attitude and great disposition. | |
Hotels | Location | 5 | Location in Jerusalem was excellent. Less so in both Tiberias and Tel Aviv. |
Comfort | 5, 4 | Jerusalem (5). Tel Aviv (4).
| |
Sights or Activities | Worthiness of Visit | 4 - 5 |
We enjoyed learning more about Israel and finally seeing such renowned sites in person.
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Meet Your Interests? | 4 |
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Too Tight or Too Loose? | 5 |
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Meals | 4.5 | For the most part, the food was excellent. One meal could have been better but this has nothing to do with Novaland. | |
Public Transportation (train, flight, cruise, etc.) | NA |
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Any Other Aspect |
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Overall Score of the Whole Package | 4 |
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All the best,
Robbie
[8:28 pm, 18/04/2022] Rebecca: I have loved your service!
We are very happy with Rasha and the driver.
We do not know what is custom to give for a tip to each of them? Please give me some info
hank you so much of r all your help.
Luba
I just spent the last three weeks in South Korea. I had served there in the military service from 1974 to 1975. I had a bucket list item to return. I found the country to be one of poorest to now one of the top ten economies in the world. I was to originally return two years ago, but because of COVID I was not able to do so then. Lynee at Novaland Tours stuck with me the last two years and we finally accomplished what I had planned beyond my highest expectations. I give a complete thumbs-up to Novaland Tours and recommend them to everyone.
Here is the form Doris. I am happy to fill it out for you. Did you see the cooked Tuna Steaks from the photos? Micah caught the tuna and he was so happy. That was the best tuna we’ve ever had. Thank you for such a successful trip. We will be in touch for our next trip.
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is simply amazing! | |
Drivers | Command of English | 4 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Cars | 5 | All cars were comfortable and air conditioned. | |
Hotels | Location | 5 | The hotel was great! |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | All the tours were perfect. | |
Meals | 5 | The food in Guanacaste was affordable and tasty. The meal served on the hiking tour was a traditional meal. Simple and yummy. | |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | Charles was available the entire trip if we needed anything. He gave us recommendations on where to take Micah’s fish to be cooked. I definitely recommend the drivers and tours and especially the trip contact person. He was very knowledgeable. |
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Overall Score of the Whole Package | 5 | Thank you! | |
We arrived home safely on Saturday,. I wanted to thank you for providing a great tour and highly recommend Amit Grinfeld as a tour guide. He was not only knowledgeable but really focused on providing us a great tour.
Dear Helen,
Thank you very much for the information and for your continued demonstrated service excellence.
I wanted to connect you with my friends Alyssa and Andrew. They’re both considering Jordan trips over the summer and we had such a great time on ours, I thought that you may be able to help them out!