Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-180117-WJ82617 [Jan 23, 2018]

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5
Tour Guides	Command of English		No tour guide
	Knowledge of Subjects		No tour guide
	Ability of Explain		No tour guide
	Attitude		No tour guide
	Flexibility		No tour guide
Drivers and Cars		5	Car was nice. Driver was polite.
Hotels	Location		Not applicable
Hotels	Comfort		Not applicable
Sights or Activities	Worthiness of Visit		Not applicable
	Meet Your Interests?	4	It was foggy but it’s okay
	Too Tight or Too Loose?		Not applicable
Meals			Driver suggested very nice restaurant though a little pricey
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package

NLT-180113-DJ93428 [Jan 23, 2019]

NLT-180110-JJ82627 [Jan 17, 2018, from Switzerland]

Hi Lily,

I filled gave marks in the form below.Thank you very much!

Wish you all the best.

With best regards,

Svitlana Zagorodniuk

Your satisfactory toour services is always our top priorities. There are always improvements for usto get better and better. Would you do me a favor to fill in the formand give marks?

1=poor, 2=fair,3=good,4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5
	Flexibility	5
Drivers and Cars		5
Hotels	Location	5
Hotels	Comfort	5
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight of Too Loose?	5
Meals		5
Public Transportation (train, flight, cruise, etc.)		5
Any Other Aspect		5

NLT-180109-EJ85401 [Jan 16, 2018, from Australia]

Hi Emma

Yes we had a great time in Sapporo. Both guides very good. Hiro Hattori is very experienced and knowledgeable and very accommodating for our 3 families. We liked him as much as Jay (from Tokyo tour).

Yes we returned wifi package on the 12th.

Thanks for organising the tours for us!

NLT-180107-MA89188 [Jan 17, 2018, from Australia]

Today’s tour guide named Ayumi was great, she showed us around and was very good in showing us Tokyo. My children enjoyed wearing the Kimono and walking around town with it. There was too much walking but it was great! We run out of time going to Tokyo Metropolitan observatory. Will do this tomorrow and see the Skytree tower as well on our own.

There’s so much to do today but since we were all tired we decided to end the day.

Today was great - and I say thank you for pairing us with such wonderful tour guide. Hope the next one is equally good or better </section>
</hgroup>
<hgroup class=

NLT-180103-MJ91857 [Jan 15, 2018]

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Highly recommended
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	5	Everything was well explained
	Attitude	5
	Flexibility	4
Drivers and Cars
Hotels	Location
Hotels	Comfort
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	5
Meals
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package		5	It was a pleasant experience; my boss really enjoyed the snow. Novaland is highly recommended their professionalism and doing their best to meet our requirements.

NLT-180101-FJ90374 [Jan 15, 2018, from America]

Hi Miho- Thank you so much for such a wonderful tour day of Tokyo.

We left for Nozawa Onsen on that Wednesday evening on the Shinkansen and had the unusual experience of the train being about 12 minutes late!! We missed our timed bus from the Iiyama train station to Nozawa Onsen so we had to wait for the next bus.

The snow, food, and hot springs in Nozawa were mesmerizing! It snowed heavily on that Thursday which made for a powder packed Friday of snowboarding. The final day of our trip we went to the Monkey Park in the morning and then headed back to Tokyo and enjoyed the weekend pedestrian time in the Ginza and had a quick dinner at the fish market. Our return flight included a 7 hour stopover in Honolulu as well so we were quite tired by the time we made it back to L.A. at around midnight Saturday!!

Once again- It was so nice to meet you and thanks so much for your service during our memorable trip to japan.

Angie Sie

NLT-171230-CJ84780 [Jan 30, 2018, from Australia]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Cindy was very friendly and helpful. We asked a lot of questions and made many changes to the itinerary and she happily assisted. She always replied promptly
Tour Guides	Command of English	5
	Knowledge of Subjects	5	Nori was the most experienced and knowledgable
	Ability of Explain	5
	Attitude	5	All our guides were very friendly, helpful and happy to answer any questions
	Flexibility	5	We occasionally varied our plans and the guides were happy to assist
Drivers and Cars		4	The bus from Tokyo to Hakone was a little small because we had all our luggage that leg. Also Kyoto to Osaka and Osaka to airport were tight with luggage.
Sights or Activities	Worthiness of Visit	5	Good mix of historical, cultural and interesting sights for the group from teenagers to adults
	Meet Your Interests?	5
	Too Tight or Too Loose?	5	Good itinerary, not too rushed or busy
Meals		5	All restaurants were very nice and delicious food. Good variety too.
Public Transportation (train, flight, cruise, etc.)		5	Train from Hakone to Kyoto was comfortable.
Any Other Aspect			The bus driver collecting us at Kyoto station did not have a name card, just tour booking number so hard to find
Overall Score of the Whole Package		5

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Cindy was very friendly and helpful. We asked a lot of questions and made many changes to the itinerary and she happily assisted. She always replied promptly
Tour Guides	Command of English	5
	Knowledge of Subjects	5	Nori was the most experienced and knowledgable
	Ability of Explain	5
	Attitude	5	All our guides were very friendly, helpful and happy to answer any questions
	Flexibility	5	We occasionally varied our plans and the guides were happy to assist
Drivers and Cars		4	The bus from Tokyo to Hakone was a little small because we had all our luggage that leg. Also Kyoto to Osaka and Osaka to airport were tight with luggage.
Sights or Activities	Worthiness of Visit	5	Good mix of historical, cultural and interesting sights for the group from teenagers to adults
	Meet Your Interests?	5
	Too Tight or Too Loose?	5	Good itinerary, not too rushed or busy
Meals		5	All restaurants were very nice and delicious food. Good variety too.
Public Transportation (train, flight, cruise, etc.)		5	Train from Hakone to Kyoto was comfortable.
Any Other Aspect			The bus driver collecting us at Kyoto station did not have a name card, just tour booking number so hard to find
Overall Score of the Whole Package		5

NLT-171229-ZK93604 [Jan 3, 2018, from Italy]

Dear Lynee,

Happy New Year to you too.

We enjoyed the tour very much. Your organisation was perfect. We have also to thank our guide Michelle. She wad very professional, kind, we felt really confortable with her. We will recommend your company to everybody coming to South Korea. Please say hello and send our greetings to Michelle, too.

Thanks again and greetings from Marco too.

Maddalena

NLT-171229-EJ90770 [Jan 9, 2018]

Hi Emma,

Happy new year! Royce and I just back from our trip in Japan yesterday.

Thanks to you, we had an amazing time and experience this trip.

I would like to properly thank you for being so helpful and patient in helping us plan this trip.

If it's possible please help us send a thank you message to Ms. Junko, our bus tour guide from Sunrise Tour on the 29th,

and Mr. Tanaka, our private tour guide on the 30th of December.

Ms. Junko was very friendly and pleasant all the way through, while Mr. Tanaka was extremely knowledgable and kind.

Thank you once again, and hope you are having a great start to 2018.

Pom

NLT-171226-ZJ90900 [Dec 28, 2017]

It was great!

NLT-171226-NJ83870 [Jan 23, 2019, from Canada]

NLT-171225-RJ84617 [Jan 2, 2018]

The tour is well appreciated. Although the walking tour really drained our energy. The guides were exceptional, taking time to really attend to our needs. We kind of feel bad for them since they weren't able to enjoy the holidays because they had to cater to us.

NLT-171225-EI88749 [Jan 4, 2018]

Our tour guide Aimee was totally great and we definitely enjoyed our tour. The driver was also great. Will continue to use Novaland for our future tours!

NLT-171225-CJ90404 [Jan 4, 2018, from Canada]

Hi Cindy,

We are back from Japan last night and it was a great trip!

Both tour guides were very helpful and pleasant to be with. Initially I thought there would be Japanese local tour guides like in Korea, India and Thailand but wasn't aware they were both Chinese guides. Nonetheless, they both provided excellent service.

Regards,

Dawn

Sent from my iPhone

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