Hi Whitney
Kindly refer to my reply below.
Overall we are very satisfied with our trip. Starting with from the initial planning and arrangement which you had been a great help. Subsequently thanks to your regular updates and reminder. Thereafter the tour guide Vincent Yong Hur did an excellent job in taking care of us and attending to our needs and requests. Apart from showing us the places of interests, he also explained the local culture and practices to us. We had a great time and our trip wouldn’t be the same without Vincent.
A grateful thanks from the bottom of our heart.
Regards
Cindy
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
Just nice | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 | ||
you have my sincere gratitude for providing excellent quality service for this japan trip of mine. the smallest details, guidances, hotel selections, itinerary proposal and patience has made me happy with my getaway. i highly encourage tourists to plan their holidays under your service. i would definitely come back for more free and easy or even tour holidays in the future. it was my pleasure to meet you! i wish you the best in everything.
Raphael helped us last night to buy the medicine my daughter needed. he is so kind,
Brian is also very kind , he found my daughters power bank and gonna return it to us at hotel. Both drivers are so very good . Please do let your company know that they are so genuine and helpful .
The Jeju guide Gain Lee is fantastic, She brought us to buy Korean meds several times and also change the itinerary to suit the weather
Thank u Helen for helping us plan this
Here is my completed survey. I have forwarded the survey to my husband, sister and bro-in-law. So you might get 3 additional survey forms filled out. Hope it helps.
Hello, Kate! I'm attempting to send our review of the tour we did with you, so hopefully you actually receive it... :) Let me know if you don't actually get the review and I'll try again! Thank you for all of your help- we had an absolutely amazing trip, and we couldn't have done it without you or Mohammed!! Sincerely, Jen Young (and Renee Duzan) |
HiDoris,
We’d like to say thank you for planning the trip. Both of our guides were nothing short of amazing!
We enjoyed our brief stay in Luxor and if we visited again, would opt to spend 1 day in Aswan and 2 days in Luxor.
Thank you again for creating an amazing experience and memories that will last a lifetime.
Best,
Lou
[18:45, 11/16/2022] VJ125568 Manithe: It was great we had a good day. Mr. Balil was awesome
[20:28, 11/18/2022] Doris NovalandTours: Hi Manithe, have you returned to Tokyo hotel? How about Kyoto tour?
[21:46, 11/18/2022] VJ125568 Manithe: Yes ma'am. It was amazing to Satomi was absolutely amazing. Made sure we were taking care of and made sure I had an amazing lunch were they catered to my food allergies. Again thank you for an awesome experience.
[22:26, 11/18/2022] Doris NovalandTours: It is our pleasure, enjoy your free days in Tokyo!
Nov 2022 • Couples
I received itineraries from four different agencies for our planned trip to Israel and Jordan. The itinerary from Whitney at Novaland stood out from all the others. It was as if she and I were old friends and she knew just what my husband and I were looking for in a once in a lifetime trip! Whitney responded to emails very quickly. She was incredibly knowledgeable, friendly and professional. We could not have been more pleased. Unfortunately, we had to cancel due to unexpected circumstances. Whitney made sure we received our deposit back promptly and without any problems. When we are ready to reschedule, it will definitely be with Whitney and Novaland.
Written 16 November 2022
[23:31, 11/11/2022] VE123897 Julie Rowe: Hello! We had a wonderful day! Mohammed was so nice and very knowledgeable.
[23:32, 11/11/2022] Doris NovalandTours: Sounds great!
[23:32, 11/11/2022] VE123897 Julie Rowe: It was! We are looking forward the tour with him tomorrow.