We are very happy with Rasha and the driver.
We do not know what is custom to give for a tip to each of them? Please give me some info
hank you so much of r all your help.
Luba
I just spent the last three weeks in South Korea. I had served there in the military service from 1974 to 1975. I had a bucket list item to return. I found the country to be one of poorest to now one of the top ten economies in the world. I was to originally return two years ago, but because of COVID I was not able to do so then. Lynee at Novaland Tours stuck with me the last two years and we finally accomplished what I had planned beyond my highest expectations. I give a complete thumbs-up to Novaland Tours and recommend them to everyone.
Here is the form Doris. I am happy to fill it out for you. Did you see the cooked Tuna Steaks from the photos? Micah caught the tuna and he was so happy. That was the best tuna we’ve ever had. Thank you for such a successful trip. We will be in touch for our next trip.
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is simply amazing! | |
Drivers | Command of English | 4 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Cars | 5 | All cars were comfortable and air conditioned. | |
Hotels | Location | 5 | The hotel was great! |
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | All the tours were perfect. | |
Meals | 5 | The food in Guanacaste was affordable and tasty. The meal served on the hiking tour was a traditional meal. Simple and yummy. | |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | Charles was available the entire trip if we needed anything. He gave us recommendations on where to take Micah’s fish to be cooked. I definitely recommend the drivers and tours and especially the trip contact person. He was very knowledgeable. |
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Overall Score of the Whole Package | 5 | Thank you! | |
We arrived home safely on Saturday,. I wanted to thank you for providing a great tour and highly recommend Amit Grinfeld as a tour guide. He was not only knowledgeable but really focused on providing us a great tour.
Dear Helen,
Thank you very much for the information and for your continued demonstrated service excellence.
I wanted to connect you with my friends Alyssa and Andrew. They’re both considering Jordan trips over the summer and we had such a great time on ours, I thought that you may be able to help them out!
Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 5 | Helen was SUPERB! She responded to each of our queries within 24 hours and ensured everything we wanted/envisioned for our trip was met! | ||||
Tour Guides | Command of English | 5 | ALL tour guides spoke perfect English! | |||
Knowledge of Subjects | 5 | ALL tour guides were very informative and detailed. | ||||
Ability of Explain | 5 |
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Attitude | 5 | ALL tour guides showed enthusiasm and positive attitudes during our entire trip. | ||||
Flexibility | 5 |
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Drivers and Cars | 5 | Our 28 passenger bus was CLEAN at ALL TIMES! The bus was comfortable/looked new! The drivers were amazing – never felt I was concerned. The drivers provided hand sanitizer every time we got onto the bus | ||||
Hotels | Location | 5 | Great hotels in prime-time locations! | |||
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | Our group had limited time in Egypt so our own preference was to see as much as possible. Even then, the evenings were generally open for us to explore at our own pace | ||||
Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 | Everyone responsible for meeting as the airport/picking us up/dropping us off were SO punctual!! They waited with you at the airport until all your bags were checked in and ready to go through security. | ||||
Any Other Aspect | 5 | Overall, the planning was impeccable and seamless | ||||
Overall Score of the Whole Package | 5 or 75? (total of all boxes?) | Would 100% use Novaland again and highly recommend it to others! | ||||
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 5 | From the beginning Helen worked with me to plan this trip, she got everything we ask for and then some. I would recommend Novaland tours and Helen to anyone. | ||||
Tour Guides | Command of English | 5 | All our guides spoke English very well | |||
Knowledge of Subjects | 5 | All guides knew the story of what we were seeing | ||||
Ability of Explain | 5 | The guides went into detail | ||||
Attitude | 5 | The guides had great attitudes, were very positive and always upbeat | ||||
Flexibility | 5 | The guides would ask if there was anything we wanted to see or do, and switch up the schedule to make it happen | ||||
Drivers and Cars | 5 | The drivers are amazing to get around in the traffic , the cars were always clean and fresh. | ||||
Hotels | Location | 5 | The hotels were very nice, and were in great locations | |||
Comfort | 5 | They were clean and the staff was nice | ||||
Sights or Activities | Worthiness of Visit | 5 | The sites were amazing, well worth the trip | |||
Meet Your Interests? | 5 | Very much | ||||
Too Tight or Too Loose? | 5 | just right, the guides knew when we should get to the site, and when we should go. We seamed to beat the crowds | ||||
Meals | 5 | Good food | ||||
Public Transportation (train, flight, cruise, etc.) | 5 | Flights were good, our representatives were very good at getting us on and picking us up | ||||
Any Other Aspect | 5 | Mr. Hashim was amazing getting us to and through the Cairo airport, from the very start | ||||
Overall Score of the Whole Package |
| Thank you so much for all you did for us to make this trip | ||||
We are about to board our plane to Singapore. We had a nice time in Seoul and Jeju and learned so much about the Korean history and people. The guide, Young, was caring and responsible. He made sure we were comfortable and happy with the arrangements.
Overall, we had a good time even with all the strict pandemic rules to follow and the hassle of taking two PCR tests. Thank you for your efficient service and we hope to travel with Novaland again.
Regards
Latha
I really appreciate the extra advice you gave me. It makes the world of difference having such a caring travel agent. If there’s anything else I need to do or and sage advice, give me a call
All in n all it was a great trip. I spent too much money but hey it was on my bucket list. Upper Egypt was phenomenal. I’ll remember it always. I’ll send you pictures next week as I get them sorted out.
Thank you you are wonderful. I’ll be referring lots of people to you.