NLT-181013-WJ103142 [Jan 23, 2019]

Hi Whitney


I'm back in Indianow.  


I just wanted to writeto you to thank you for organising such a wonderful trip across Japan forme!  Mr. Osamu and Mr. Hiro were excellent guides and the seat-in-coachtours were great too!  All the hotels booked were excellent and everythingwas handled and organised so well and professionally!  I had a magical twoweeks and it's all thanks to you!


I got some greatpictures everywhere I went (you can see them on my Instagram atsohamjpanchamiya).  I have recommended Novaland to many of my friends whonow want to travel to Japan after seeing my pictures and the amazing time I hadthere!!


Thanks again!!



NLT-190104-RJ107737 [Jan 23, 2019]

I started by inquiring in the Novaland Tours website and I was promptly assisted by Ms. Mona. She was very patient with me, as I have so many questions and I wanted to have a tour which is suitable for a family. I wanted to make sure we cover all the usual tourist places and have our own private vehicle to pick us up and drop us off our hotel in Osaka Namba. 

Ms. Mona made sure to accommodate all my requests. At first I was a bit worried since the New Year Holidays were fast approaching and sometimes I would even send her an e-mail beyond office hours, but she was always ready to reply on time, sometimes even to e-mails I sent as late as 11pm. After makingmy payment through paypal, she sent me a confirmation voucher in less than 2 hours. The next day, she sent the information of our tour guide and all that we need for our tour. It was that fast and easy! I was really happy!

On the day of the tour, Mr. Masa Shimamura was there very early. Our tour was to start at 8:30am and he was there 10-15 mins earlier. We were able to leave the hotel at before 8:30am. We were 6 in the Family and we were able to comfortably sit in a clean and new Toyota Alphard, loved its sunroof too! During the Trip, Mr. Shimamura would tell us stories and trivias as we pass by buildings and infrastructures with historical significance. He was very knowledgeable with Japan's culture and history. He took us to Arashiyama Bamboo Grove, Todaiji Temples, Fushimi Inari Taisha Shrine and other areas nearby. We learned a lot about the Japanese Culture and religious beliefs. He was also patient with us as we would sometime walk slower and move around to take photos. We''d ask him to take photos of us and he'd happily take our family photos. Mr. Shimamura really went the extra mile for us. I am so amazed at how informative and excellent this trip was for us.

I am very happy about Novaland Tours. It's definitely worth your money.

Thank you Ms. Mona and Mr. Shimamura!

Date of experience: January 2019

NLT-190103-XJ101305 [Jan 21, 2019]
We are heading back to manila now. We had a great stay here in Japan. Thank u so much.
NLT-190115-EI106996 [Jan 17, 2019,  from America]
Hi Emma!
Hotel Manila is very nice, 1st class!
Weather wonderful.
Tour guide, Nikki is good.
Thank you!
NLT-190107-CJ106918 [Jan 15, 2019]
Hi Cindy,

Thanks for the arrangements and changes made during our Japan trip. We had a good time, good hotels and good tours. 
We understand that small things like the pick-up driver at the airport can happen, no oroblem! Thanks for the lunch to make up on it. The rest of the trip was perfect.

We would also like to commend our tourguide Rauf. He is a good tourguide and a nice person. 

Kind regards,
NLT-181226-RK107685 [Jan 15, 2019]
NLT-191009-CJ108111 [Jan 12, 2019,  from America]

Not only did Cindy deliver our trip exactly as expected without any issues, she also made smooth, on the spot changes when we were grounded in Tokyo due to the typhoon. Her email contact was excellent during our stay and her late night problem solving and contact during the emergency was very much appreciated.

We are always a little hesitant to use on online travel agency especially when not based in the USA, however I highly recommend Cindy and Novaland Tours. Her planning, execution, and price were excellent. We will use her again for our next trip!

NLT-190103-FC107915 [Jan 10, 2019]
Cyril: Hi alice here’s the feedback from our client :)  Thank you so much for helping us arrange this tour :)

Alice: Great to know that clients satisfied. 
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