NLT-181208-BK106540 [Dec 9, 2018]
Hi Bruce,

Tour was ok and we had a great time. 

We have to let go of one of the sites due to a very cold weather. 
NLT-181129-WJ106649 [Dec 9, 2018]

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 Great package, looking forward for next trip with novaland

NLT-181201-RJ102723 [Dec 8, 2018]

Hi Mona,

I am leavingOsaka this morning. I put these items into blue envelope and pass it to hotelfor mailing. 

 

Overall, I had agreat time during my vacation in Japan given this is my first trip and also asolo traveler. The hotels are nice and located near train station. The tourswere good as well and the tour guides were very friendly. I definately willrecommend this vacation package to my friend in Malaysia. 

 

Do let me knowhow are you going to refund the lunch arrangement that was used utilized. 

 

Thank you againfor your kind assitance and looking forward to work with you in the future.thanks


NLT-181018-ZK104222 [Dec 5, 2018,  from Canada]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 The itinerary put together by Lynee, our tour consultant, was just perfect. We were able to see all the must see places at each of the location. 

Tour Guides

Command of English

 4

 The command of the English of the tour guides was okay. 

Knowledge of Subjects

 4

 Tour guides were well verse in the history of places the we visited.

Ability of Explain

 4

 

Attitude

 5

 All tour guides were very pleasant, friendly and helpful.

Flexibility

 4

 Very flexible.

Drivers and Cars

 4

 The vehicles that we were in were clean and well kept. Drivers were very professional.

Hotels

Location

 5

 All hotels booked were in a good location close to restaurants and shopping.

Comfort

 5

 Hotels were clean with comfortable beds. In Busan, we were upgraded to a suite room which was great.

Sights or Activities

Worthiness of Visit

 5

 All suggested sights were very good and well worth visiting.

Meet Your Interests?

 5

 Yes

Too Tight or Too Loose?

 4

 Enough time were allowed at each sight location.

Meals

 4

 Breakfast at the hotels were very good with good variety. The best breakfast was at Shilla Stay in Jeju and Novotel in Busan. Provided lunches were good as well.

Public Transportation (train, flight, cruise, etc.)

 5

 The bullet train ride from Busan to Seoul was on time and very relaxing.

Any Other Aspect

 4

 Everything went well with our planned trip. No complain at all.

Overall Score of the Whole Package

 4.5

 Highly recommend Novaland Tours to family and friends.


NLT-181130-JJ104324 [Dec 4, 2018]

Dear lily 

 

Replyper below thank you :)

 

Willjoin again for other places in future 

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 4

 

Drivers and Cars

 5

 

Hotels

Location

 

 Na

Comfort

 

 Na

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 4

 Gotemba too rush

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 

 Na

Any Other Aspect

 

 Na

 




 

 

NLT-181127-CJ101443 [Dec 4, 2018]

Dear Cindy

 

Thank you for the email.

 

My response as such.

 

You the tou consultatant is execellent. Fast, reliable, efficient and responsive. Will not hesitate to try the company services again. Just one point is on the overtime. Perhaps good to highlight which you actually did.

 

On the tour guide.

 

I had asked for a chinese speaking one and i have one. I didnt mentioned about the needs that she can speak english thus cannot fault her for that. However good to note that typical Singaporean conversed much metter in english. Thus it was a problem for the children. Credit to her that after telling to tell the guide in english name, she did immediately. Secondly she constantly draw comparison between china and Japan. Perhaps for China tourist that will be happy. Lastly i think after assessing the wheel chair situation of my parents, she did not managed to do immeidate adjustment to the plan ot suggest otherwise. Did feed back to her good to compile a list of place and activites for wheelchair bound tourist so that the company can be quick to tourst needs.

 

Driver

 

Execellent driving and comfortable.

 

Hope the feedback helps.

 

Sincerely

 

Jonathan

NLT-181202-NJ105785 [Dec 2, 2018]

Hi nick. 

We just finished our tour. It was wonderful. Ms noriko and bus driver are great guides.

Cecile Co

Thank you

NLT-181125-BK102758 [Nov 30, 2018,  from Peru]

Hi Bruce,everything was great. We had a great time and Jade is an excellent guide.

Just coming back from the DMZ. Interesting visit.

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