NLT-171028-CJ86543 [Nov 1, 2017]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Cindy was very quick to respond, patient to answer all questions and very understanding of our needs such as adjusting the tour sched last minute due to heavy rains forecasted on the original tour sched. 

Tour Guides

Command of English

 4

Tanaka can communicate and explain things well in english

Knowledge of Subjects

 4

Tanaka knew a lot of information about the sites that we visited. It would be helpful also if he can recommend good local places to eat and buy souvenirs.

Ability of Explain

 4

Tanaka was helpful and very willing to answer questions 

Attitude

 5

Tanaka was very kind, polite and accommodating

Flexibility

 4

When the group was already tired walking, Tanaka was considerate enough to adjust the tour but still able to show the most important features/parts of the locations.

Drivers and Cars

 4

The type of car should be included in the booking information. The car was comfortable enough but could be better.   

Hotels

Location

 N/a

 N/a

Comfort

 N/a

 N/a

Sights or Activities

Worthiness of Visit

 4


Meet Your Interests?

 4


Too Tight or Too Loose?

 4

 Just okay

Meals

 

Tanaka recommended to go to a mall to have more food options but it would have been nicer if there was time to try more popular local restaurants in Kyoto.

Public Transportation (train, flight, cruise, etc.)

 N/a

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

NLT-171027-JJ82665 [Jan 23, 2019]

NLT-171023-CK87374 [Oct 23, 2017,  from Australia]
HI Cindy,

Just to let you know we had 2 great days in Busan. The UN War Cemetery has to be a must for visitors from Australia and NZ. Harry was great and the disco coach was lost of fun. Lunch buffet today was excellent korean and western food a great choice. 

Thank  you for all your good work. much appreciated especially considering the last minute changes. 

Yours sincerely,

Hardy Schneider
NLT-171019-NK90257 [Oct 28, 2017,  from America]
We just finished our tour with Mr. Jade (not Nick) in Busan. What an outstanding tour and tour guide you provided. We had a great time and Jade was the best tour guide we have ever had. When I have a little more time I will compose and post an excellent rating for Novaland Tours on Trip Advisor. 

If the Tour guide you provide for us in Hong Kong is this good we will be most happy and pleased. 

We all had a great time in HK. The guide, Ms. Cecil Mak, was very considerate of us and did everything to make sure we had a top notch tour. I will write a positive trip advisor review later when I have better internet service. 

I have completed a positive trip advisor review for the tour in Busan and it was accepted by Trip Advisor and published. 

When I get home and have high speed internet services I will send you pictures. Thank you. 

You are a great tour operator. We will always remember how we were very well treated and respected. If I ever come back to Asia, which I hope I will, I will contact you for guidance. 

James and Pamela Wacaster, Lynn Parker, Ed and Pat Sutrick. 


NLT-171016-VJ87036 [Oct 26, 2017]

Dear Doris,

I write to express my sincere appreciation for your help in making our trip to many places in Japan truly memorable.

I am sending you some pictures here.

My best regards.

Emmanuel C. Muñoz

NLT-171016-DK78800 [Oct 24, 2017,  from America]

hello siva,

 

iam back in seattle. i just want to let you know that i had so much fun in jejuand seoul. i would definitely go back. thank you for everything -- foranswering my queries, for replying so quick, etc.. ms jina has been of helptoo. all the drivers were very professional. my tours were very awesomeespecially jeju tour. very nice tourist guide - heather (jeju) and david(seoul).

 

again,THANK YOU!!!

 

janet

NLT-171014-VK86356 [Oct 25, 2017,  from America]
Hi Doris. 

We are still recovering from jet lag but Korea was beautiful and we had an amazing time. 

We cannot say enough good things about our tour guide, Young. My parents have travelled extensively on various tours and they said Young was the best they have had. He was always prompt and went out of his way to make sure we were taken care of. We would recommend Novaland Tours without hesitation, especially with Young. 
NLT-171013-JJ81160 [Oct 25, 2017]

 Thanks so much Lily! My father loved it. He loved everything and the food too. they got home safe and he never felt exhausted and was able to walk. Although the timing was not good to see Mt. fuji because it was raining. Overall, the tour was awesome. Will contact you next time when it's my turn to visit hopefully Osaka and Hokkaido :)

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 6 :)

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 Just right

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

 

NLT-171012-NA81325 [Nov 16, 2017,  from America]
Dear Nick,
Thank you for trying to get some refund for our change in plans on our trip.  We really appreciated all of your efforts before & during our trip.  For me personally all my dealings with you were positive & I would certainly recommend you to any friends & family for travel plans.  I will encourage all my siblings to give you their feedback on all the tours we had since you rely on feedback to improve or change for future business.  Since we only returned on Sunday & it takes a little time to readjust to our daily lives after over a month away, please be patient.  
Thanks again on our behalf,
Genevieve Fong
NLT-171009-ZK90365 [Oct 15, 2017,  from Australia]

Hi Lynee,

Thanks for your email.

I had really good time on the tours in Jeju.

NLT-171008-CJ86419 [Oct 21, 2017,  from America]
Cindy
All turned out well so no complaints re our trip to Osaka. 

We are ready for take off from Narita and all agree that you did a superb job planning our trip. The early glitches were forgotten and we concur that the itinerary, hotels, guides and your support throughout made a big difference. 

Many, many thanks for all. 

Astrid
NLT-171005-NK86632 [Jan 23, 2019,  from Canada]
Hello Nick, we are back, and we enjoyed the trip. However, what happened with all the promises before we booked the trip, as “ prepared trip material”,  “ photo album of the trip “ and others. I was send one poor picture only, which I already on my tablet. I don’t mind that, but you should be full of offers that you don’t deliver, for future reference. All the best. Mariana
NLT-171005-CK89564 [Nov 29, 2017,  from America]
please note that all categories receive the highest mark of 5 for Young Sik!  He was outstanding and without hesitation, I will recommend him.  As soon as I complete a letter to him, I will cc it to you also.

Thank you, again, for arranging a very memorable trip.  Look forward to working with you again.

Aloha,
Ione
NLT-171004-ZK86535 [Oct 17, 2017]

Hi, Lynee,

Thank you for the emil. Hope you have agreat holiday too. I had a great time in South Korea.

Thank you but I do not need the photoflash. However, I'll complete the feed back for you. Please see below.

 

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 very prompt in replying

Tour Guides

Command of English

 3

 

Knowledge of Subjects

 5

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

 

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 4

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 

 Regards,

Hui Hui

 

NLT-171004-VJ90112 [Jan 23, 2019]

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