[17:30, 02/04/2023] VJK125405 Mai Nguyen: Hi Doris, it was good. We had an enjoyable day. Thank you for asking.
[17:46, 02/04/2023] Doris NovalandTours: Sounds great! BTW, Mt.Fuji 5th station may be closed tomorrow, so our guide will discuss with you and recommend other place.
[17:57, 02/04/2023] VJK125405 Mai Nguyen: She mentioned it before we ended the day.
[18:03, 02/04/2023] Doris NovalandTours: OK
[20:07, 03/04/2023] Doris NovalandTours: Hi Mai, I heard that the driver was late today, sorry about that.
[20:08, 03/04/2023] Doris NovalandTours: How about the trip to Mt.Fuji? I think some Cherry Blossoms just start to blossom
[20:08, 03/04/2023] VJK125405 Mai Nguyen: That was fine. It turned out well. We enjoyed our day. Thank you for checking in.
[20:09, 03/04/2023] VJK125405 Mai Nguyen: Cherry blossoms also bloomed in Mt Fuji base, but there are still a lot of them. We love it!
[19:00, 05/04/2023] Doris NovalandTours: Hi, how about today's trip?
[20:17, 05/04/2023] VJK125405 Mai Nguyen: Hi. Sorry, we were out. Didn’t get your message until now. The trip was good. We had fun. Thank you for checking.
[20:36, 05/04/2023] Doris NovalandTours: No worries, enjoy your trip. I just want to check whether you are happy with the new guide. In fact, she suggested you visit Fushimi Inari Shrine & Mt. Yoshino on Apr 06, and then visit Nara on Apr 07 due to the weather forecast. May I also know your ideas?
[20:38, 05/04/2023] VJK125405 Mai Nguyen: Iwe all are fine with it since she is more knowledgeable of the landscape and weather. We were thinking that if we could do everything tomorrow then if it rains on Friday, we could just stay in and relax.
[20:39, 05/04/2023] Doris NovalandTours: It is difficult to explore so many places within one day
[20:39, 05/04/2023] VJK125405 Mai Nguyen: Ok. We are fine with whatever.
[20:40, 05/04/2023] Doris NovalandTours: Noted, please discuss with Ms. Masako, she will make the trip flexible.
[20:40, 05/04/2023] VJK125405 Mai Nguyen: Ok. Will do.
Dear Doris,
Thanks for your greatservice and arrangement, we enjoyed the trip very much .
I filled in my ratingbelow already.
Cheers,
chooilan
1=poor, 2=fair, 3=good, 4=verygood, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Good service and useful tips, Tour site schedule and arrangement was good. | |
Driver | Command of Mandarin | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Very good driver in term of skill and attitude. The car was very comfortable car. | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 | on free and easy trip, we were a bit lost what best to eat. | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | It was raining at Mt Fuji area, so quite disappointed as unable to see the peak. We will engage your service again for another trip | ||
Overall Score of the Whole Package | 5 | Overall Very good, thanks for good recommendations , we really enjoyed the trip. Everything was very well arranged. | |
We got back safe and sound. We really had a nice time in Japan. Everything went well and very smoothly.
Mr. Tatsuo, Ms.Naoko and Ms. Yukiko (her English was very good and clear) are very good guides, very polite and calm and flexible.
Hope to make another trip with you in future. I believe you do arrange tours for another countries too.
Thank you for your gift.
Thank you,
Bina
I just emailed you couple of pics from our Korea trip. I tried sending you a whole bunch as you suggested but was unsuccessful. That’s OK — my daughter will make an album and CD.
Thank you for all your help. This was my fourth trip to Korea — the best one! It was so fun traveling with a teenager.
The young man in the last picture is Young Youn, a former Novaland guide who I befriended on my previous trips to Korea.
Thank you, again.
Aloha,
Joanne
It was a great trip. We had a lot of fun. We learn the culture and history of Japan and Korea. The private tour guides are great. We don’t have to be in bus with other people. We will refer people to you for vacation tour.
Thanks again.
John
Hello Whitney,
Yes my husband and I enjoyed our visit in Japan, the time went quickly as you said. We will definitely plan to come back in another time maybe during autumn time to see the leafs change their colors in November-December. Thank you for keeping us updated throughout our trip here in Japan. We appreciate your detail attention.
Warm regards,
Lana Quan
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 4 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 | I would have like a little bit free time to relax and re-energize | |
Meals | 4 | tour guide recommended popular cultural food to try it was very delicious and healthy, glad to tasted it! | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
Hi Whitney, hope you're doing well. We had a wonderful time in Kyoto.
Thank you for your message about Mr Ling. We also wanted to thank you and your guides for a lovely vacation. Even after some unforseen medical (and energy!) deficits on our part ,it was everything we had hoped for. All of your guides were very knowledgeable and helpful. We wanted to commend Yasuyuki for his thoughtfulness in suggesting and taking us to Ainokura. It was even more beautiful and serene than Shirakawa. And our 3 days with Chizuko in Kyoto were very special- she was so informative and a master at guiding us through several forms of public transportation where we would otherwise have been lost! We enjoyed her tours and her company very much. We will certainly recommend you and Novaland Tours to any friends and family who are thinking of coming to Japan in the future.
Warm regards,
Robbie O'Neal and Jim Foster
Hello Whitney,
Sorry it took a while to reply. We are very please with Novaland Tours and will recommend to our friends and relatives. Thank you!
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive and informative. | |
Tour Guides | Command of English | 4 | English is ok |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | helpful and very polite | |
Flexibility | 5 | willing to accommodate changes | |
Drivers and Cars | 5 | car is well maintained. Drove safely and slowed down when car sick on the windy mountain roods | |
Hotels | Location | 5 | very convenient to public transport and amenities |
Comfort | 5 | clean and well equipped, enjoyed the free drinks in one of the hotels | |
Sights or Activities | Worthiness of Visit | 4 | overall great except for the huge crowd, long queues and rains |
Meet Your Interests? | 4 | love the Ryokan experience and Sakura | |
Too Tight or Too Loose? | 4 | maybe less places to visit to be able to spend more time in one place/less rush | |
Meals | 4 | Ryokan meals are great, convenience stores food and street food is good | |
Public Transportation (train, flight, cruise, etc.) | 4 | a bit confusion and time consuming but manageable | |
Any Other Aspect |
| A lot of walking involved, could be tiring for people not used to it. Few Japanese speak English, difficult to interact with locals | |
Overall Score of the Whole Package | 4.5 | may return for another visit to other places in Japan | |