NLT-181222-CJ101937 [Jan 8, 2019]

Arranging our tour with Novaland was the best decision we’ve made!!! It was tailor-fitted with our interests. My family really enjoyed the tours prepared by Cindy. She’s a gem!! We had a blast in our short but sweet vacation; thanks a lot for providing superb service. Novaland tours is highly recommended.

NLT-181220-ZJ104478 [Jan 8, 2019]

 

Hi Lynee,

 

Thank you for the excellent serviceespecially from you. Sorry for late reply, I am very busy at the office rightnow. So sorry I am not able to send the photos now. I try my best to send it assoon as possible. 

 

We had so much time in Japan, especially inHokkaido. The kids were very happy played with snow in Niseko. 

 

Once again, thanks so much for everything.We will recommend Novaland to our friends.

 

 

Mark(1-5)

Advice or Remark

 

Travel Consultant

 5

 

Tour Guides

Command of English

 4.5

 

Knowledge of Subjects

 3

 

Ability of Explain

 3

 

Attitude

 4.5

 

Flexibility

 5

 

Drivers and Cars

 4

 

Hotels

Location

 4

 

Comfort

 4

 




Regards,

Elaine


NLT-190101-JJ105062 [Jan 5, 2019]
Hi Lily,

It was a pleasure doing business with your company.  I'm sure I will recommend you to all my friends who would want to avail of your services in the future.  Hope to see Japan soon in the near future.  Thank you so much for your assistance.  Really appreciate it.

Gina del Rosario

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Ms. Lily Yang is very efficient and helpful, very responsive and helped us decide faster.

Tour Guides

Command of English

 5

 Very good command of English.

Knowledge of Subjects

 5

 Very good.

Ability of Explain

 5

 Very good.

Attitude

 5

 Very kind and helpful.

Flexibility

 5

 

Drivers and Cars

 5

 Courteous and Safe

Hotels

Location

 5

 Our own choice. Hotel is very convenient to reach places.

Comfort

 3

 Rooms too small for its price.

Sights or Activities

Worthiness of Visit

 5

 Very good first time experience in Japan

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 5

 Just enough for a first time visit

Meals

 5

Always love Japanese food 

Public Transportation (train, flight, cruise, etc.)

 5

 Trains and buses very efficient

Any Other Aspect

 5

Private van made us feel very special 

 

NLT-181218-MJ103914 [Jan 2, 2019]


Chong Tin Yung

Mon, Dec 31, 2018, 4:35 PM (2 days ago)
 
to me
Hi Melody,

The tour in general is fine, but the Nagoya trip can be improved as it was quite far from Kyoto using private van. Was thinking taking subway and bullet train will be faster as it took close to 4.5hrs for travel for 2 attractions only.

First day, Hiro san did not explain much - means in Nagoya in attractions, this can be improved.

The rest of 2 days will ok as he did explain the needs. Hiro san is quite helpfull and willing to provide necessary assistance whenever is needed. 

Improvements can be considered in future trips for large group:

1) limits 2-3 attractions per day and it was quite  rush during our walking tour and some area we couldn’t spen too much time 
2) tour guides to share more on what must eat (not a tourist spots)


Anywhere, thanks for your arrangement and in overall it was a good trip.

Chong Tin Yung

Mon, Dec 31, 2018, 4:35 PM (2 days ago)
 
to me
Hi Melody,

The tour in general is fine, but the Nagoya trip can be improved as it was quite far from Kyoto using private van. Was thinking taking subway and bullet train will be faster as it took close to 4.5hrs for travel for 2 attractions only.

First day, Hiro san did not explain much - means in Nagoya in attractions, this can be improved.

The rest of 2 days will ok as he did explain the needs. Hiro san is quite helpfull and willing to provide necessary assistance whenever is needed. 

Improvements can be considered in future trips for large group:

1) limits 2-3 attractions per day and it was quite  rush during our walking tour and some area we couldn’t spen too much time 
2) tour guides to share more on what must eat (not a tourist spots)


Anywhere, thanks for your arrangement and in overall it was a good trip.
NLT-181225-VJ101398 [Dec 31, 2018]
Hi Ms.Doris,

We had so much fun here in fukuoka. Yes Ms.Ericko is really such a wonderful buddy in our 2 day tour. We have lots of pictures taken in different tourist areas that we visited. Thank you so much for the assistance to make our tours no worries.

Dont worry will return the wifi as instructed.

Thank you and Happy New Year!
NLT-181206-YK106776 [Dec 30, 2018]
Amazing SOLO trip 
i am Dr Sharat .travelling from Mangaluru,INDIA 
It has been incredible trip to jeju, i would say its my first time solo trip to some outside destination . thanks to novaland trip for its fantastic cheap and best .customized trip . first of all i would glad to thanks  miss. helen yang for her wonderful help all through out my trip she tailored my trip according my needs. I am able to see all wonderful,breathtaking ,mother nature . Able to meet some wonderful strange travel. Able to have mouthwatering Korean food.and last but not the least i would like to thank our travel guide mr.light for his fascinating communication ,his jeal to explain the destination history .his composite attitude had made me amusing.once again thanks novaland travel for wonderful trip 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 SO GOOD.PROACTIVE , VERY HELPING

Tour Guides

Command of English

 5

 VERY GOOD IN INTERACTION,NICE GUY

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 4

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4.5

 

NLT-181224-FJ99856 [Dec 23, 2018,  from America]
NLT-181221-VJ106177 [Dec 22, 2018]
Hi Doris, 

The local guide was great! She is knowledgeable and could share many interesting Japanese culture with us. 
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