NLT-190808-MA115001 [Aug 15, 2019,  from America]

Japan and China, best vacation ever

Melody from Novaland Tours was an ace at preparing an itinerary for us that it is going to be one of the most memorable trips for us. I wanted to jam so much more into the trip but Melody suggested not to and came up with an amazing itinerary where we got to see a lot but were not extremely exhausted. Was so please with Novaland that we plan on using them for our Australia trip in the near future.


NLT-190729-RK115063 [Aug 13, 2019,  from America]

NLT-190805-FJ110801 [Aug 8, 2019]

NLT-190725-NK108920 [Aug 2, 2019,  from America]
Arrived safe. Our deepest gratitude for assigning an efficient , knowledgeable  , courteous English speaking tour guide like Mr Young . Memorable n delightful moments stays in our hearts .Rest assure ,will be highly recommended  to friends in US . GOD bless !
NLT-190601-XJ101186 [Jul 31, 2019,  from United Kingdom]
Thank you for your hard work in helping us with the holiday as it exceeded our expectations.

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 consistent good service

Tour Guides

Command of English

 4

 Almost perfect!

Knowledge of Subjects

 4

 Familiar with all tours

Ability of Explain

 4

 Some English speaking not clear

Attitude

 5

 Very enthusiastic

Flexibility

 3

 rigid programmes but to be expected

Drivers and Cars

 5

 Coach drivers very good.

Hotels

Location

 5

 all good locations

Comfort

 5

adequate sized rooms

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 good mixture of history, culture and sightseeing

Too Tight or Too Loose?

 5

 Busy as expected

Meals

 4

 limited breakfast choice

Public Transportation (train, flight, cruise, etc.)

 4

 Train to Kobe confusing

Any Other Aspect

 4

2 Kyoto Hotels had the same name near station which was confusing. The 2nd one was not yet open.

Overall Score of the Whole Package

 4.5

 



NLT-190720-SJ113206 [Jul 31, 2019]
Hi Sophia, thanks again for the organization you did. Everything was perfectly executed by Novaland Tours and your services went far beyond my expectations. For example I never thought getting from Hiroshima to Mt Fuji area was easy until you showed me the route options so that made me decide to go there and do a tour with Novaland. We are now back home. I will certainly recommend your services to friends and colleagues planning their trip to Japan. 

You can let your bosses know that I think you are the best!!

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Sophia far exceeded expectations and went the extra mile so I was happy to choose additional tours or add-ons in Japan based on her recommendations. It is because of her knowledge of the Japan train system that we decided it is possible to go to Hiroshima after all and to a tour there.

TourGuides

Command of English

 4 to 5 

 Hiroshima Guide was especially good in English

Knowledge of Subjects

 5

 Hiroshima and Kyoto guides were especially knowledgeable

Ability of Explain

 4 to 5 


Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 Not Applicable

 

Comfort

 N/A

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 N/A

 

Public Transportation (train, flight, cruise, etc.)

 5

 JR Passes delivery went smoothly

Any Other Aspect

 5

 Wi-Fi device was excellent

Overall Score of the Whole Package

 5

 Thanks again Sophia!


NLT-190727-EJ105704 [Jul 29, 2019]
Hi Emma,
We had a great holiday.
Very curious about the photo flash you mentioned. I attached here 40 photos for your designer. :).
No particular background music in mind, so leave this to your designer. 

I have indicated our "scores" in your email below.




1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 Just nice

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 


1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 Just nice

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 

NLT-190718-CJ110725 [Jul 26, 2019,  from America]
Hi Cindy. Our tour was good except for the cable car ride due to the fogs. Thank you for asking. 
Cesar
NLT-190712-EJ114718 [Jul 22, 2019,  from United Kingdom]
Hotel very nice, fuji tour a bit strange to have lunch in a theme park!
NLT-190716-NK109743 [Jul 18, 2019,  from America]

NLT-190701-ZK109207 [Jul 18, 2019,  from America]

Novaland was fantastic in helping us arrange our large family vacation to Korea. Lynee, our travel agent, arranged a 2 week trip for a family of 8 with ages ranging from 4 yrs old to 77 years old through 5 cities. We all had varying needs, and we also wanted some time to see our family who still live in Korea. I wanted the kids to experience sleeping on the floor in a Hanok village, but also wanted to see the natural beauty and the technical and urban advancement of Korea. We stayed in Seoul, Jeonju, Juju Island, Busan and Gyong-ju. We had a private tour the entire 2 weeks with very comfortable vans, experienced drivers and English speaking tour guides. The accommodations were well arranged. We opted for the 5 star hotels in most cities as they had the pools and gyms for those who wanted them. Reviews of the hotels will be provided for each hotel. But I must say, Lynee was exceptional in helping us arrange everything based on all our wishes. She was fast in her responses, and provided feedback on our needs. The guides in all the cities were wonderful. David in Seoul has become our family friend. He was so kind and generous with the kids and my mother. He made sure we had everything we needed and also took care of my mom after the tour when she stayed in Seoul to see family. In Jeju, Dami is a lovely lady who also made sure we were taken care of and very accommodating to our changes in our itinerary. In Busan, Jade was the techno loving, history buff who was very well versed in Korean history. Now that we have had the chance to see many parts of Korea, we definitely will go back with Novaland and Lynee.

NLT-190709-MJ112903 [Jul 16, 2019]

NLT-190708-MJ99319 [Jul 15, 2019]
Melody, We feel your arrangement of this Tour for us is excellent.
Thank you
NLT-190701-DJ107572 [Jul 12, 2019]
We like the first one Ryokan we had stay in. Everyone loves the first ones. Maybe next time I will plan a trip with to just enjoy all these hotels/ryokan...

Also may I ask you if you handle tour to  China? I know some places in China maybe as beautiful if not more beautiful than Japan. Will contact you when we plan our next holidays.
NLT-190701-CJ110336 [Jul 11, 2019]

Hi Cindy,

 


1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

I have travelled many European, American  and Asian countries with local travel companies. Ms Cindy I found very helpful yet professional in her approach. She has made our group travel in Japan one of the most cherished one through her suggestions and careful arrangements.

Tour Guides

Command of English

 4

English communication is sufficient according to our need

Knowledge of Subjects

 4

Knowledge on culture, tradition, food and history is perfect

Ability of Explain

 5

 Quite convincing and informative

Attitude

 5

 Accomodative and helpful

Flexibility

 5

 Family with kids group travel wise very good

Cars

 

 

Sights or Activities

Worthiness of Visit

 5

Memorable and interesting

Meet Your Interests?

 5

 Perfect

Too Tight or Too Loose?

 5

 Comfortable

Meals

 5

 Tasty and healthy

Public Transportation (train, flight, cruise, etc.)

 5

 Convenient

Any Other Aspect

 

 Nicely organized and accurate one time guides arrived very morning and stayed till we are satisfied

Overall Score of the Whole Package

 53

Satisfying and memorable experience

 


Thanks and regards

Dr Somansu Basu

Al Ain UAE

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