Hi Lynee,
Thank you for the excellent serviceespecially from you. Sorry for late reply, I am very busy at the office rightnow. So sorry I am not able to send the photos now. I try my best to send it assoon as possible.
We had so much time in Japan, especially inHokkaido. The kids were very happy played with snow in Niseko.
Once again, thanks so much for everything.We will recommend Novaland to our friends.
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Mark(1-5) | Advice or Remark |
| |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4.5 |
|
Knowledge of Subjects | 3 |
| |
Ability of Explain | 3 |
| |
Attitude | 4.5 |
| |
Flexibility | 5 |
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Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
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Regards,
Elaine
Arranging our tour with Novaland was the best decision we’ve made!!! It was tailor-fitted with our interests. My family really enjoyed the tours prepared by Cindy. She’s a gem!! We had a blast in our short but sweet vacation; thanks a lot for providing superb service. Novaland tours is highly recommended.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Ms. Lily Yang is very efficient and helpful, very responsive and helped us decide faster. | |
Tour Guides | Command of English | 5 | Very good command of English. |
Knowledge of Subjects | 5 | Very good. | |
Ability of Explain | 5 | Very good. | |
Attitude | 5 | Very kind and helpful. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Courteous and Safe | |
Hotels | Location | 5 | Our own choice. Hotel is very convenient to reach places. |
Comfort | 3 | Rooms too small for its price. | |
Sights or Activities | Worthiness of Visit | 5 | Very good first time experience in Japan |
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 | Just enough for a first time visit | |
Meals | 5 | Always love Japanese food | |
Public Transportation (train, flight, cruise, etc.) | 5 | Trains and buses very efficient | |
Any Other Aspect | 5 | Private van made us feel very special | |
| Mon, Dec 31, 2018, 4:35 PM (2 days ago) |  | ||
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| Mon, Dec 31, 2018, 4:35 PM (2 days ago) | | ||
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Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 5 | SO GOOD.PROACTIVE , VERY HELPING | ||||
Tour Guides | Command of English | 5 | VERY GOOD IN INTERACTION,NICE GUY | |||
Knowledge of Subjects | 5 |
| ||||
Ability of Explain | 5 |
| ||||
Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars |
|
| ||||
Hotels | Location | 5 |
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Comfort | 5 |
| ||||
Sights or Activities | Worthiness of Visit | 5 |
| |||
Meet Your Interests? | 4 |
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Too Tight or Too Loose? | 4 |
| ||||
Meals | 4 |
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Public Transportation (train, flight, cruise, etc.) | 4 |
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Any Other Aspect |
|
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Overall Score of the Whole Package | 4.5 |
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1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Organization was excellent and itinerary was great
Tour Guides
Command of English
4
Knowledge of Subjects
5
Ability of Explain
4
Attitude
4
Flexibility
4
Drivers and Cars
4
Hotels
Location
5
Comfort
4
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
5
Meals
3
Public Transportation (train, flight, cruise, etc.)
4
Any Other Aspect
4
The explanation of how to get from the station to the hotel could have been better
Overall Score of the Whole Package
65
So far it’s very good. Very well organised
From Whatsapp:
Alice: Hi Cyril, have you received anyw feedback from the clients of Japan tour?
Cyril Villanueva: One from Ms Jen Tan. “It was fun, thank you for arranging it.”
Thank you Caroline. We are enjoying our stay. We like the sights and the food. Miguel has been veryhelpful.
Regina 
Hi Whitney,
Thanks for the arrangement. You hasa good team.
Special thanks to Mr Rauf Jefuramade the tour great!
Thanks
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location |
|
|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit |
|
|
Meet Your Interests? |
|
| |
Too Tight or Too Loose? |
|
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Ling
Please refer tothe score below ...
Warmest regards
Annabelle
Aspect | Mark(1-5) | Advice or Remark |
Travel Consultant | 5 | |
Tour Guides | Command of English | 5 |
Knowledge of Subjects | 5 | |
Ability of Explain | 5 | |
Attitude | 5 | |
Flexibility | 5 | |
Drivers and Cars | 5 | |
Hotels | Location | |
Comfort | ||
Sights or Activities | Worthiness of Visit | 5 |
Meet Your Interests? | 5 | |
Too Tight or Too Loose? | ||
Meals | 4 | |
Public Transportation (train, flight, cruise, etc.) | 5 | |
Any Other Aspect | ||
Overall Score of the Whole Package | 54 |
Ah! Yes! I did meet mySunrise Tour at the scheduled time that next morning (Monday). At the arrivaldesk, I think her name was Yumi? (I hope I'm not getting the name confused withmy tour-guide through Osaka on the previous day, which was either Yuri orYuki?)
She was a BIGHELP to me! She spoke with Lost & Found, determined what station had mybag, and directed me in how to get there after my morning tour. She even wrote hername & phone number on a piece of paper with my claim number, in case thesecurity team was unable to communicate with me. Unfortunately, the securityteam kept the piece of paper with her contact info, so I have been unable torelay our success and my thanks to her. Could you pass this information alongto her, please? I am so grateful!!
