NLT-180309-RK94071 [Apr 16, 2018]
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Hello Mona

Here is my reply,

Travelconsultant 5

Drivers and cars5

Hotels locationSeoul 5 , Jeju 5 , Busan 3

Comfort 4

Sights andactivities 4

Meals 5

Publictransportation 5

Otehr aspects -The pick up from the hotel In Jeju was not well organized .

Overall score 4

I did not takepictures and i got only few ones from our guide in Busan .

 

THanks


NLT-180407-MJ97680 [Apr 15, 2018]
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[14:33, 2018年4月15日] Myra: I can say they are happy and satisfied with the service and the whole tour.
[14:34, 2018年4月15日] Myra: Thank you for always accomodating our request even some are last minute and a lot of changes happened.
NLT-180402-WJ92494 [Apr 13, 2018,  from Australia]
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Whitney,

We had a very good time, allplace were very good. One comment still was the directions for meeting stillcaused us hassles, mainly having to run to the correct meeting places. Alltrips were excellent.

 

Regards

 

John Easthope


NLT-180401-MJ93512 [Apr 12, 2018]
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I would like to thank you for helping me organize the trip. Everything went seemlessly. We had a such wonderful time. We will definitely recommend Novaland Tours to our friends. Thank you for all your help!
NLT-180315-RJ93770 [Apr 12, 2018,  from America]
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Travel ConsultantMark (1poor – 5excellent)Advice or Remark
Mona5Made excellent itinerary and accommodations for outside the normal tour areas.
Tour GuideCommand of EnglishKnowledge of SubjectAbility to ExplainAttitudeFlexibilityRemarks
Saeki Noriko55555Great job adjusting the schedule for an additional stop in shopping! Also, excellent work in trying to teach/practice the language with me and explaining the history. Transportation went smoothly with her knowledge of the rails.
Rauf Jefura54555Would have liked to have spent a little longer in Edo Wonderland, some of the activities seemed fun, but we were short of time. He tried his best to accommodate my needs and hunt for souvenirs!
Tanaka Masaaki55555Excellent teacher of the language and history. Great food recommendations.
Mr. Takehiko O-zumi55455Car was a little larger than necessary for my needs, but he does accommodate the special needs. I definitely appreciate this! His knowledge of the area and roads was dependable.
Kigami Masako55455Struggled a little with explanations, but she does know it as I had to define my own questions better. With more experience she will be a great guide! She also looked into finding a place that would give a smaller lunch as I do not eat the large portions. I really appreciate not having to waste food.
Driver and CarsUnderstanding of EnglishRemarks
From Tokyo Airport4some struggle understanding english, but excellent driving
To Osaka Airport2little understanding of English, but excellent driver
HotelsLocationComfortRemarks
The StringsTokyo5Nice hotel, room was a little warmer than I liked, very conveniently located near the Tokyo Train Station. Staff were very friendly and helpful in locating the supermarket on a map.
Hotel GranviaKyoto5Good hotel, staff was very helpful in getting my packages mailed home.
The Prince HakoneHakone4Hotel was spread out with long walks to get to the rooms, took a bit to find my way around. Staff did not speak English very well when questioned, but after some time they were able to understand the point.
Sheraton GrandHiroshima4Great staff, but the room did not appear to be in great shape with peeling wallpaper. The bathroom cleanliness could have been improved.
The Westin OsakaOsaka5My favorite hotel on the trip. The staff were incredibly accommodating and surprised me with a birthday treat on my stay there. They also stored my luggage for when I made the journey to Hiroshima and back for a day.
Sights or ActivitiesWorthiness of VisitInterests MetTimeframe Too Tight, Loose
Tokyo TowerGreatYesjust right
Tea CeremonyExcellentYesjust right
Sumida River CruiseGoodYesjust right
Senso-ji templeGreatYesjust right
Anime JapanGoodYesjust right
Ghibli MuseumGoodYesjust right
Pokemon CtrGreatYesadded on by Saeki Noriko. The pokemon café would have been nice to experience, but we did not know you had to make reservations. Time spent was just right
ShibuyaExcellentYesjust right
Nikko ToshoguExcellentYesjust right
Edo WonderlandExcellentMostlyToo tight – more time would have been nice to see some of the activities
Mt FujiGreat – poor weatherYesjust right
Lake Ashi cruiseExcellentYestime was extended as the ropeway was closed made it worthwhile trip
Mt. Hakone RopewayExcellentYesgreat location near the prince hakone
Onsen experienceExcellentYesjust right
Nijo castleExcellentYesjust right
Kinkaku-ji templeExcellentYesjust right
Kyoto Imperial PalaceExcellent – one of my favorite placesYesjust right
Heian ShrineExcellentYesjust right
Kiyomizu-dera templeExcellentYesjust right
Osaka CastleExcellentYesjust right- had to rush from osaka castle, but we made it in time. Others may have difficulty.
Aqua LinerGreatYesjust right
DotonboriGoodYesjust right
Himeji CastleExcellentYesjust right
Maiko PromenadeUnknownNoClosed for repairs the day we went.
Itsukushima ShrineExcellentYesjust right
Hiroshima Peace ParkExcellentYesjust right
Atomic Bomb DomeExcellentYesjust right
White snakes museumExcellentYesjust right
Iwakuni CastleExcellentYesjust right
**All meals were great. I tried to get as much authenticity as possible. Unfortunately I did not take notice of the places we stopped to eat.
MarkRemarks
Public Transportation5Hardly any waiting, timing by guides and trains was exceptional. It would be nice if the ticket costs could be decreased.
Other AspectJR PASSWould have been helpful to obtain not just the pass, but the reserve seat tickets at the same time. Had to stand in line on 2 different days that would have been spent sight-seeing. The wait was not too long for me, but I could see how this can easily impact other travelers on busy days.
Other AspectPhoneOn one other trip I went on, I was provided a cell phone that had all emergency numbers and contacts with the tour company logged in. I thought it was a great idea as there were no additional fees to worry about and every contact was made readily available without having to look them up.
Other AspectCoin PurseThis was a very useful item to me on this trip. It was also very cute!
Overall Score:161OF170

NLT-180404-XJ88884 [Apr 11, 2018,  from America]
Thank you very much for following up on us and things are so far going smooth. We had a great time! Thank you for everything Caroline!!!
NLT-180320-CA81202 [Apr 11, 2018,  from America]


1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 

Tour Guides

Command of English

 4

 Had a little trouble, but always got his point across and we understood him.

Knowledge of Subjects

 5

 We did ask many questions and he was very knowledgeable 

Ability of Explain

 5

 

Attitude

 5

 More than happy to please us, helped take pictures

Flexibility

 5

 We did change some times, and he went with the flow

Drivers and Cars

 

 

Sights or Activities

Worthiness of Visit

 5

 Enjoyed everything we saw

Meet Your Interests?

 5

 Yes

Too Tight or Too Loose?

 4

 Things were a little tight, but I made the schedule so I can only complain to me.

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4.9

 Your company and our tour guide did a fantastic job, thanks to all who helped put this tour together

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 

Tour Guides

Command of English

 4

 Had a little trouble, but always got his point across and we understood him.

Knowledge of Subjects

 5

 We did ask many questions and he was very knowledgeable 

Ability of Explain

 5

 

Attitude

 5

 More than happy to please us, helped take pictures

Flexibility

 5

 We did change some times, and he went with the flow

Drivers and Cars

 

 

Sights or Activities

Worthiness of Visit

 5

 Enjoyed everything we saw

Meet Your Interests?

 5

 Yes

Too Tight or Too Loose?

 4

 Things were a little tight, but I made the schedule so I can only complain to me.

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4.9

 Your company and our tour guide did a fantastic job, thanks to all who helped put this tour together

NLT-180401-QJ98080 [Apr 10, 2018]
Hi James, thank you for organising everything for Emma’s trip. She was really happy with the service. We want to thank u for organizing the trip very nicely and professional yesterday trip was very nice all the guys were extremely professional thank u emma and robin
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