NLT-151220-MK63575 [Jan 23, 2019]
Hi Melody,rnrnFirst of all, thank you for arranging and tailoring the ground tour and transportations as per our request. It was a pleasure arranging travel itineraries with you as you were patient to understand our concerns and you attend quickly to our queries. rnrnAs for the feedback: rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangementrnrnrnrnOverall everything turned out as planned except for the hiccup that we experienced during our flight transfer from Busan to Seoul (Gimpo) due to airport system problem. Because of that we were rushed that morning due to failure to check in and was almost caused to miss our flight. But the travel consultant (Melody) attended to the matter swiftly when contacted and provided us the details requested by the airlines. She even reassured us to leave the matter to her so that we can enjoy the rest of our trip which is much appreciated. rnrnrnrn(Feedback regarding travel consultant refer above)rnrnrnrnRegarding tour guides, the Jeju tour guide (Victor) was lackadaisical for some parts but he still took us around as per itinerary and gave brief explanation of each attraction. The Busan tour guide (Kim) was excellent and was great at guiding us around and explaining in more depth the history and background of each attraction and of the city Busan itself. We enjoyed the days spent with her in Busan.rnrnrnrnAs for the drivers, the one who took us from Seoul (Gimpo) airport to our hotel in Seoul is really a great help and nice even though he spoke minimal English. The one who drove us around in Busan is also great and accommodating. rnrnrnrn2. Where can we improve to be better and stronger?rnrnrnrnNo comment.rnrnrnrn3. Any other valuable comments, travel experience and happy moments you may have.rnrnrnrnWe are satisfied with the overall service and are thankful for a well planned trip. Despite the earlier apprehension of engaging Novaland Tours, our trip was well taken care of and everything was as planned. Special thanks to Melody (travel consultant) and Kim (tour guide) who offered their utmost professionalism and commitment to ensure we have a planned and memorable trip in South Korea. rnrnrnAppreciate your commitment in ensuring we enjoy our travel, will definitely consider Novaland Tours for our future travel plans. rnrnHave a nice day! rnrnBest regards,rnJanice
NLT-160326-BK60318 [Jan 23, 2019,  from America]

NLT-160326-EK56036 [Jan 23, 2019,  from America]
Emma,rn rnI wanted to thank you for excellent services provided by Novaland for our trip to Korea. With this being our first time to Asia, we were concerned about being able to see all of the things we wanted to see and do all of the things we wanted to do.rn rnYour responsiveness and flexibility in arranging the trip made Novaland stand out from its competitors. I really appreciate your patience and guidance and responsiveness as we formed the trip.rn rnYoung was an amazing guide. Not only did we see the sites of Korea, we learned a lot about Korea’s history. Young made sure that those in our group who had difficulty walking were taken care of by making sure we were dropped off at places that minimized walking. On the rainy days, he altered the schedule to accommodate the weather. He also included a visit to the cherry blossom festival which was one of our highlights on the trip. Young expressed a genuine concern and care for each of those in our group. We now count him as a member of our family!rn rnThank you again for such a great experience. We loved our visit to Korea and our time with Novaland!rn rnThom
NLT-160330-BA63630 [Jan 23, 2019]

NLT-160331-YA57139 [Jan 23, 2019,  from Canada]
Dear JoannarnrnI just wanted to thank you for the great effort and the very efficient planning for our trip to Japan and South Korea.rnWe all returned back to Canada safely and we enjoyed the trip tremendously. It was a wonderful experience.rnrnIn Korea:rn---------rnWe liked our tour guide Julie. She was knowledgeable, she had leadership and she was always ready to answer our questions. She also had a good command of the English language which really helped us understand the country and its culture and civilization. She also did her best to accommodate our requests.rnThanks again for offering us the chance to go to a well known show. It was wonderful and we really appreciated this kindness.rnrnIn Japan:rn----------rnWe had 4 different tour guides:rn1) Mizuma : met us at the airport and spent Day 3 with us. We enjoyed the activities of that day and we were very able to communicate with him.rnrn2) Takahashi: spent Day 4 and Day 5 with us. Good English language and tried to accommodate us, however on day 4 we missed 2 activities because to my understanding it was Sunday. But Saitou made it up for us and we appreciated her efforts.rnrn3) Saitou: spent from Day 6 to Day 13 with us. She was the most kind, the most accommodating person, the extremely polite and considerate lady, the most HONEST guide and she answered our questions the following day, because she will spend her evening researching for answers.rnI believe that all reviews about her were positives because she deserves it. But it was very hard to really understand her English Language communicating skills. She must be very good in communicating with people whose first language is not English. But definitely not with travelers who are fluent in English.rnI did my best to calm our group, regarding the Language but on Day 13 when we realized that the visit to Kyoto Imperial Palace was at 11:00 am and that the tour was in Japanese Language, I could no longer justify this action to our group. We found it strange that we were not booked for the English tour that started at 10:00 am !!!rnrnAND AGAIN WE LIKED HER A LOT BUT I WANTED TO OFFER THE GROUP A CHANCE TO ENJOY THE LAST 3 DAYS IN OSAKA WITH Someone WHO COULD COMMUNICATE WELL IN ENGLISH.rnrn4) Jafura: joined us from Day 14 to Day 16. His command of both languages English and French is excellent. And he did his best to accommodate us.rnrn5) The guide who picked us from the hotel in Osaka to transfer us to the airport was excellent.rnrnSo again on behalf of myself and our group, I want to thank you for your hard work and very cooperative way in planning our trip with Sonya and in solving the problems we encountered.rnrnMy best regards,rnrnHéla K. Bikhit
NLT-160402-DK68656 [Jan 23, 2019,  from United Kingdom]

Hello,

 

Yes the tour was great and the guide fun and informative.  I would definitely use your services again next time I visit Korea.  I don’t mind this one picture being used but would like to limit it to just the one if that is ok.

 

Regards

Paula


NLT-160402-YJ62765 [Jan 23, 2019,  from New Zealand]
A big thank you from all of us for you Joanna. All are very happy, they said we had a great tour with your help & advices.rnrnHi Joanna rnWe had a final farewell yesterday. As a whole the whole group unanimously agreed we has an excellent trip.rnWe had a wonderful time and you reacted well to our small issues so thanks.rnWe will send a detailed feedback
NLT-160403-GK68476 [Jan 23, 2019]

NLT-160411-EK53699 [Jan 23, 2019,  from America]
Emma --We are safely at home in Baltimore. I wanted to thank you for a really great tour of Korea. In every respect, we were very pleased with the tour and the arrangements that you made. All of our guides were excellent and very interesting people. We really enjoyed the opportunity to get to know them. rnrnI would be very happy to provide an endorsement of the services provided by your company should you wish me to do so.rnrnThank you, again.rnrnDavid Daneker
NLT-160417-EK65585 [Jan 23, 2019,  from Australia]

Just had an amazing 6 day holiday in Seoul courtesy of Novaland tours. We are a party of 5 adults and 3 young children and contrary to general expectations (when travelling with small kids) we had the most stress free and yet eventful time in Seoul. All this wouldn't be possible if not for Mr. Young's genuine service and attentiveness throughout the tour, he made our private tour with Novaland felt 'personalised' indeed!

Mr. Young had to cater for a wide range of age group (from 2 to over 60 years of age), but he did this by effortlessly and patiently adapting to our individual needs whenever and whatever they may be. Throughout the trip you can just sense his bona fide desire to make all of us experience the very best of Seoul in terms of culture, landscape and of course culinary diversity (the last bit is debatable as food is predominantly Kimchi-based). 

He is always a few steps ahead ensuring we had a completely stress free holiday. Even my parents were very impressed with his politeness and willingness to help which stems from his Confucianism ideology, a rarity in this day and age. 

All in all, a fabulous tour of Seoul made exceptional by Mr. Young's service (its the little things that count most).

Many thanks also to Emma Chen for the pre-tour organisation, she is always available to make suggestions and answer questions 24/7.

Visited April 2016

NLT-160420-EJ67609 [Jan 23, 2019]
Hi Emma

Thank you for the offer to do a flash show for us.

As we will be doing our own slideshows for this trip, i  will skip this offer. Our grateful thanks to your designer
for offering to do this

I will let my good buddy fill up the form and other comments

Once again, on behalf of all our members, thank you very much for your assistance and guidance during our recent tour

with best wishes

yeo eng seng

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 responsive and efficient

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 4

 

Flexibility

 4

 

Drivers and Cars

 3.5

 driver tends to use phone sometimes whilst driving

Hotels

Location

 5

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 4

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 ok

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 5

 timely

Any Other Aspect

 

 no futher comments




NLT-160425-ZK66417 [Jan 23, 2019,  from Australia]

NLT-160501-QJ66678 [Jan 23, 2019]

NLT-160503-BK68225 [Jan 23, 2019,  from America]

NLT-160504-EK66645 [Jan 23, 2019,  from America]
Hi Emma, 
Everything is going fine. Our guide is great and we are all getting along very well. We love Korea!!   
Stefan 

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