Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150408-DK55264 [Jan 1, 1970, from United Kingdom]

HI Siva,rnrnSorry to take so long to get back to you. We have been home for six days and suffering from insomnia due to the time difference. rnrnOur tour with Kim was good although too short due to our brief time in port. We really enjoyed seeing your beautiful country. Thanks for all you and Kim did to make our time there enjoyable.rnrnJackie

NLT-150409-YK56313 [Jan 1, 1970, from Australia]

Hi! JoannarnrnThank you for your follow up :)rnrnYes we are back in Melbourne, Australia. Arrived safely home early this morning :)rnrnWe definitely will seek your company; Novaland again for our future visits in Asia.rnYour team Ms. Kim & Mr Choi was very exceptional in their service, flexible and thoughtful.rnrnFor example changing cherry blossom viewing from Jinhae to Gyeongju. We felt very pleased with the cherry blossoms...it was our main reason for our visit and we left Busan very happy and blessed.rnrnThey were also very considerate towards my children. Always assessing and adjusting according to my children's attention and level of energy.rnrnI will definitely get in touch in future and highly recommend family and friends.rnrnThank you to you too; Joanna for your efficiency and professionalism rnYours sincerely.rnBrenda Hiu

NLT-150411-TK52363 [Jan 1, 1970]

Hi Tina,rnrnHere are my feedback:rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn- their punctuality is greatly appreciated.rn- the guides, tour locations and transportation are all very nice.rn rn2. Where can we improve to be better and stronger?rn - I can't think of anything to improve as the entire experience exceeded my expectations.rnrn3. Any other valuable comments, travel experience and happy moments you may have.rn- It has been a pleasure dealing with Novaland tours. Thank you to you Tina as for your close involvement throughout the planning stages.rnrnI will consider Novaland Tours should I be requiring a tour package in future travels.rnrnRegards,rnDavid

NLT-150412-DK57257 [Jan 1, 1970, from United Kingdom]

Siva, good morning to you, thank you for a great tour. Lee was very Knowledgable and having served in Korean Army. His experince was great and he explained every thing to us. rnrnGreat tour , great service and enjoyable meal.rnrnPlease pass on to Lee our appreciation.rnrnThank you Siva

NLT-150414-MK50436 [Jan 1, 1970, from America]

Hi Melody, We just got back to the US yesterday and me and my family are very much satisfied with the service. All the guides and driver are very nice and knowledgeable. The service is superb. The hotelsrnthat we stayed are very clean and the restaurants that we went to are very authentic korean restaurants and veryrnclean. Thank you very much for planning everythingrnfor us. We could not have done it without you .we will for sure use yourrncompany again when we plan our next trip. I will send you somernpictures of our trip soon.I dont have any negative experience in our trip. Its all positive and we willrnforever keep this experience in our hearts. To our guides Elvis, kim, julie, jumi,Mr choi, choco, daniel,plsrntell them thank you fromrnthernbottomrnof our hearts. Karen

NLT-150416-TK32850 [Jan 1, 1970]

When we arrived at Incheon airport Miss.Tina Wu and Mr.Lee were waiting for our arrival despite was late. They were helpful and kind. It was a great experience with their food arrangements and touring. Thanks to both of them.

NLT-150416-YK50747(A) [Jan 1, 1970, from America]

Absolutely perfect - our guide Apple was every thing we could have wished. Great guide, very organized, great knowledge of the area, great communications, fun. She made sure it was a great experience for is.

NLT-150419-MK54679 [Jan 1, 1970]

Hi Melody,rnrnSo sorry for my late reply.rnrnI would like to give my gratitude toward Novaland especially the prompt attention I always received from you Melody :-)rnrnAs for the day tour, in general the tour guide and driver's service were ok but regret that the whole tour was in a rush as if the tour guide was rushing to go home. 2 attractions was canceled as the tour guide said it was not an interesting places to visit, and Dalmaji Hill was totally missed out in our tour. Therefore, out of 7 attractions we covered only Headong Yonggung Temple, Beomerse Temple, Gamcheon Culture Village and Jagalchi Fish Market/BIFF and the whole tour ended at 5.30pm only.rnrnAnyway, we are happy with Novaland and will surely introduce to friends who may need your professional travel expertise.rnrnRegardsrnGrace

NLT-150422-EK53383 [Jan 1, 1970, from America]

Hi Emma Chen,rn rnThe entire trip went exactly as planned ... Thank you for your assistance.rn rnOur private tour guide (Sarah) was very patient, accommodating and knowledgeable about Jegu island. If possible, in advance, can a local contact phone number be given to make the initial contact easier ?.rn rnThe hotel selection (Jegu Grand Hotel) was great ... we were given a "suite" room. rn rnThe group tour was good but it should be noted about the expected physicalness of the Womens Divers Show/Sunrise Peak and Manjang Cave ... most people do complete the entire walking trek, optional for others.rn rnAll in all, we had a great Jegu travel experience ... the island was larger than expected.rn rnSometme in the future, I would consider Novaland again.

NLT-150423-EK37383 [Jan 1, 1970]

1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnrn My experience with your travel consultant:rnrnEmma is very prompt and very patient to ensure I get what I wanted in my tour itinerary. She is quite persistent and if she wasn't so, I guessed I wouldn't have signed up with Novaland. It was not cheap actually if you compare to a self guided tour.rnrnMy experience with the tour guide:rnrnH. Kim can speak great English and is very knowledgeable about the attractions in Busan. She is very accommodating and tried hard to ensure we get a good experience. Her enthusiasm was infectious and made our trip very enjoyable. She is really very good. We will recommend her to our friends in future.rnrnTransportation:rnrnWe are happy with the drivers and also the vehicle provided for our tour. Very comfortable. Maybe one comment is that we should get the same driver for the whole duration of the tour? We had 3 different drivers in 5 days.rnrnItinerary:rnrnJust need to caution that some attractions were dropped from our itinerary. We followed what Kim said but would be good that we can keep to the whole itinerary maybe even if we shortened the visit at each spot.rnrn2. Where can we improve to be better and stronger?rnrnYou may want to expand your marketing efforts of your tour service. More advertisement maybe? rnrn3. Any other valuable comments, travel experience and happy moments you may have.rnrnYour business model is good as we can change or amend the itinerary based on our specification. The flexibility of private vs group tours are also good. Maybe look at your pricing model as I still think the price is a bit high. In general, we had a great time and we must say Novaland helped to make our trip enjoyable.

NLT-150423-LJ56027 [Jan 1, 1970, from America]

Lillianrn rnThe tour and transfer to the airport went well. The ship docked before 8 am but a conveyor belt to transfer the luggage broke which delayed our starting time. Jay was wonderful. He was there on time and very helpful in greeting everyone as it was difficult due the luggage delay. Jay was very knowledgeable, kind and understanding. He was the best guide we had during our entire trip. I highly recommend his services.rn rnTell Jay I thank him very much as he made our short stay in Tokyo interesting.rn rnEmma H. Pendergrass

NLT-150423-YK50747 [Jan 1, 1970, from Canada]

Jeju:rnHi JoannarnJust a line or two about our tour in Jeju. The ship docked rather than tendered passengers ashore so that we were ashore about 10:10 a.m. rather than 11 a.m. Your other tour guide phoned and arranged for Cindi to come soon – she was there about 10:40 a.m. And so our tour was on its way before 11 a.m.rnOur guide was Cindi (Cindy) and she was a little overwhelmed by two or three pushy passengers especially one who wanted – almost demanded – that there be free wifi on the bus. She explained that her phone had wifi which she paid for personally and could not use to create a hot-spot on the bus. From there on that passenger was critical of everything. He and his wife were the only ones!rnCindi’s English could use improving but it was okay. And the scope of the itinerary was stretching the time possibilities and she did not realize that lunch was included so she rearranged the schedule to accommodate and telephoned for lunch arrangements at the folk village.rnThe bus and driver were very good. At lunch we went to the restaurant which she had called and they were not prepared for us so she pulled us out, we used the WCs and she arranged for another restaurant immediately. But as you can understand, with 30 passengers there was some confusion. But lunch was very good. And authentic.rnThe rest of the day went well – a visit to Sunrise Peak, a half hour at Loveland Park and a quick stop for Dragon Rock.rnAnd we were back to the ship right on 5 p.m. as required.rnAll in all the tour had a shaky beginning but turned out well. All but for one unhappy, unsatisfied passenger who didn’t get his free wifi and complained heartily about the confusion at the day’s beginning.rnA score? The early morning – about 6 out of 10.rnOnce lunch was in place and the rest of the day? 10 out of 10.rnA good tour.rnThanks.rnrnrnrnBusan:rnGreat tour in Busan today. Our guide John was excellent - an older Korean native of Busan. And he had an assistant to help herd the group. Good bus, good driver, terrific lunch. We were a little short on time but that's no one's fault.rnBestrnrnrnHakodate:rnGreat tour today. Excellent, professional guide well prepared for her job.rnEveryone is very pleased. rnLunches - which are important cultural references - was different again from our other tours and was very good.rnThanksrnBob

NLT-150426-FJ56286 [Jan 1, 1970, from Australia]

Dear AlicernrnI had a wonderful time in Japan, and want to thank you for going to all the trouble of getting extra information for me. Everything went very smoothly.rnrnI thought JTB Sunrise Tours did a great job, but I would like to make some comments.rnrn1. As a single traveler, it was a shame that I had to sit by myself on the day we had lunch in Kyoto. When you travel by yourself it is nice to have someone to talk to during the meal. That day, I did not have anyone sitting next to me on the coach so was looking forward to having someone to talk to at lunch.rnThe lunch after our visit to My Fuji was in a wonderful location, the restaurant had amazing views over the lake, but those of us who were single travelers had to sit so far away from the windows that we could not enjoy the view. There were lots of table unused right near the windows, so it did not have to be like that.rnrn2. The Mt Fuji day finished at Odawarra Station 3 hours before the train you had booked me to travel to Kyoto on was due to leave. Thankfully the tour guide suggested that I ask at the ticket office if I could change my ticket for an earlier train, which I was able to do, so I did not get to Kyoto so late. I think it would be good to tell other travelers that it is possible to change train tickets for earlier departures to save waiting around. I did the same thing when I was leaving Kyoto and got back to Tokyo earlier.rnrn3. The JTB Sunrise Guides were so careful to help all tour participants find their way back to their hotel when each tour finished. rnThey were very knowledgeable and helpful with so many things, like which type of sake to buy! Would be very happy to do their tours again!rnrnI had a great time, Alice, and think you did a wonderful job. I hope my comments are helpful.rnrnI will recommend Novaland to any friends who are thinking of travelling to the countries your company services.rnrnKind regardsrnrnAnn

NLT-150427-CJ50809 [Jan 1, 1970, from America]

Hi Cindy,rnI have arrived back in Tokyo.rnEverything has been very nice so far.rnI just have to tell you about my hotel rooms in general.rnWhen I arrived on the 15 and I checked in at the Shiba Park hotel, they told me "Your reservation is for a double but we don't have any of those rooms available, we can give you a big single room" so I said that would be fine as I am just one person. However, I didn't realize they put me in a smoking room. At first I thought all rooms have an ashtray because smoking is allowed almost everywhere here in Japan, but now I realize they actually have non-smoking rooms. I don't smoke, but the smell from other rooms was getting into mine. Today I checked in again at the Shiba Park hotel and this time they did put me in a bigger room with a bigger bed and it is no-smoking room. The difference is remarkable. So I just want to say that I'm disappointed that I had to spend my first three nights in Japan breathing second hand smoke, which is more damaging. There is nothing I can do about now and I just feel frustrated. I wish I would have I known better to demand what I had requested. rnI am very happy with my room this time. It doesn't smell like cigarette at all. I didn't know better the first time or I would have asked to be changed to a non-smoking room. I was naive and didn't know. rnThe room in Osaka also smell like cigarette, but they had an air purifier in my room so I kept it running all the time when I was in my room.rnKyoto also had an ashtray in the room, but again I thought "maybe this is the way all hotels are because almost everybody smokes here". I also kept the air conditioning on to make the smell go away.rnI did the same thing in Fuji, just kept the air conditioning running and I opened the window too.rnNo complains in Takayama. They gave me a non-smoking room.rnIn general my rooms have been nice and clean. It's just that I wish I would have known better to make sure I was always put in a non-smoking room.rnBreathing second hand smoke is very damaging to one's health.rnrnI feel so bad this happened. Lack of experience :(rnrnrnSent from my iPhone

NLT-150427-DK57861 [Jan 1, 1970, from New Zealand]

We very much enjoyed our day on Jeju. Ms. Joan was a great guide, very personable, charming and with a lot of energy. She spoke impeccable English and have us a good idea of life on Jeju. She also was very flexible with our schedule, in a good way, taking us to something that was not originally planned.rnrnThank you for arranging the tour.

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