Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150801-LA39548 [Jan 1, 1970, from America]

Hi. We did have a very good tour but we also had some issues.rn rnFirst, on the day in Tokyo when we had to get a bus a few blocks from our hotel, and carry all of our luggage, that was very inconvenient. We ended up getting two cabs because one wouldn't have been enough. BUt I do think that you could have provided transportation because carrying luggage is not easy. By the same token, when we were dropped off at the train station after the Mt Fuji tour, it was quite a walk to our hotel, again with luggage, and again we had to get a cab halfway when we realized how long the walk would be. I am used to door to door service on tours and not have to scramble to either find the bus in the morning or from a bus to our hotel after a tour. That may be okay if you are backpacking and have just one bag to carry but it's not okay when you are on a three week vacation and have two bags apiece. So the inconvenience of the arrangements at times was notable.rn rnAs to the tours, we liked all of them except the particular tour guide at Hiroshima seemed to have her own agenda as far as moving us along during the tour. It was the 70th anniversary and we wanted to take some time and enjoy the atmosphere but she was always trying to get us moving and not allowing us to stop and look at things. Moreover, when we first arrived at the ceremony, she was at a loss to know where to go, as if she'd never been there, and consequently we weren't able to get positions close to the side fence where we could see, despite having arrived in sufficient time. We spent ten or fifteen minutes wandering around trying to figure out where to go. So we were not happy with her tour guiding. rn rnBut the hotels were all good. And the particular tours were good. Unfortunately, the weather was bad for Fuji so that was a wasted day but that's not anyone's fault.rn rnSo those are my thoughts.rn rnpatrice

NLT-150907-LC61405 [Jan 1, 1970, from America]

BOB IS GREATrnrnTHANK YOU

NLT-151019-LK54709 [Jan 1, 1970, from Canada]

Hello Lillian,rnThank you for reaching out to me. I was going to send you an email, just trying to get over the jet lag. I’m back at work and things are good.rn rnFirstly I really want to thank you for your patience on arranging our tour and your suggestions and tips. Really appreciate it. I have nothing but good things to say in dealing with you.rn rnWhen it came to the bus tour. The tour guide Paul, wasn’t really a good fit. We didn’t find that his English was good enough, so that when he had to translate something it took him quite a while and we lost interest in what he was talking about. Actually his Korean wasn’t very good either.rn rnHe made it known right at the start that he was a Christian (which is fine), but the majority of the bus aren’t religious. When he found out that my sister in law is a United Church Minister, he then continued to talk about religion. Yes some of the info was pertinent as we were going to a Buddhist Temple.rn rnAt the end of the tour, he was talking about things we already knew, like our baggage weight restrictions on our checked bags, our carryon baggage and departure time allowance. We all arrived to Seoul fine and had already been aware of the baggage and time allowances.rn rnHe told my daughter in law (since she spoke Korean) that we all needed to tip him 10,000 won each. We did reluctantly. I knew that the tip for the guide and driver weren’t included, but I didn’t expect to be told what we had to tip. We would have tipped him but certainly not $170.00. We didn’t think he was worth it. I also then thought that maybe this is for partly the driver, but found out from him that he wasn’t going to share. So this didn’t sit well with us.rn rnWhen we first reached Gwanjiu, the bus took us to a Folk Museum centre and it was closed on Mondays. I looked at our schedule and it wasn’t even listed? Maybe he had extra time. It was our first stop, so it didn’t sit well that the first place we go to is closed. He did try and get us to pay 10,000 won each for admittance to a art gallery which was next door. We declined. Lunch he suggested a place which was a bit pricey for everyone, but my husband and I had already discussed paying for a meal for everyone to thank them in coming to Korea to attend our son’s wedding. So it worked out and everyone enjoyed the authentic Korean dining experience.rn rnThe Ramada Inn in Gwanju was really nice and very welcome to everyone. We’re not used to the hard beds that the typical Korean sleep on, so having a hotel with more comfortable beds for the one night was great. Having the breakfast included was very nice as well and made for the early morning easier.rn rnThe tea plantation was amazing and so beautiful, we all thoroughly enjoyed it. Actually everything that we had planned was enjoyed, again we just didn’t think that Paul was a good fit for us.rn rnThe Japan portion of our trip worked out well. Arrived in Osaka and got our rail pass, made it to Hiroshima and then back to Osaka. This is where it got bad. We couldn’t find the hotel and then Tony went into a hotel and they directed us to a hotel, too far away and it was wrong. We then got back to the right area, we just didn’t know which way to turn. A young man came and walked us to the hotel, which turned out well as by that time the street life, wasn’t good. Ladies of the evening and their pimps were around. I don’t know if I’d recommend the hotel in Osaka, just given the area. It was only one night for us, so fine.rn rnThe tour guide and driver picked us up promptly at the hotel and the days tour was great. He was fun and knew a lot since he lives in the area. The day ended with them dropping us off at the train station onto Nagoya.rnHad a great day there and went to the Noritake Museum/outlet and then the Toyota Science Museum. Both were great and the hotel in Nagoya was good.rn rnWe went on to Tokyo and the hotel that your arranged for us was very nice. It worked out well for us with access to the subway close.rnThank you again for all of your assistance. rnDebbie McCallum

NLT-160107-AJ63949 [Jan 1, 1970]

Dear Ann,rnrnthank you for your email and so sorry for very late reply rnplease find below my brief respond on the issue you askedrn rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnrn ( overall the service is good , as we know the tourist industry and the general manner in Japan is above the others :) , we were happy and appreciate of all the arrangement and the persons involved , especially our tourist guide in Hiroshima , Akiko san, she is one of a kind, one of the best guide we have encounter ) some small think maybe some new tourist may be shock if they may need to stand up in the train when rush hour, it may be good if they are informed before) rnrn rn2. Where can we improve to be better and stronger?rnrn( additional time at the place that so many souvenir shop , so we can have enough time to spend or to buy the souvenirs)rnrn rn3. Any other valuable comments, travel experience and happy moments you may have.rnrn(We are happy with your company arrangement , we will recommend the service to our friends and especially for you Ann, I do personally appreciate , your full support and attention to the detail and make our travel more secure and safe.)rnrn rn4.If you will plan for your next trip to Japan or other Asian Countries, we can offer travel expertise throughout Asian Countries (Vietnam, Cambodia, Thailand, Laos, China, Japan, Korea, India, Nepal and etc.). We sincerely hope we can service you again to realize your wonderful trip and return you an amazing memory! rn rnMoreover, for you next trip arranged by us, you will enjoy benefit of deducting USD80/group from your full amount of next tour package with over 5 days duration. rn ( thank you , we will come back to you if we have chance to comeback to japan ) rnrnBest regards,rnrnrnJohan

NLT-160522-SJ67603 [Jan 1, 1970, from America]

Hi Sara , we had a wonderful time with Kumiko today , we have a chance to wear the kimono and walk around the Temple and the Gion corner. Quite an experience .

Dear Sara, we spent a day with Hiraki and he also was wonderful . I couldn't thank you enough to made all the arrangement for us . We have such a good time here .

Dear Sara , we're home . This journey couldn't make it so nicely without you . Thank you. I would like to send you the pictures to you . How will you like me to send them to you ?

NLT-160524-SJ67586 [Jan 1, 1970]

Sara we are backfrom our Japan trip.

I have come back with many sweet memories of Japan30years back.

Your all arrangements were absolutely upto themark except Tokyo guide and Tokyo transporter.

Tokyo guide mr Tanaka was a s a person very nicebut dod not prove to be good guide.

Selection of Tokyo indian restaurant at such a farplace which was a take away place only made things worse. we had to omitcertain itinerary because of that and I know very well about regulationsover there but the transporter ran away with all belongings including ourmedicines and passport. Our guide should have at least collected those valuablesfrom bus.

All other arrangements were fantastic without anyany hussels.

I must compliments you for your efforts andpatience and thank you very much for the same.
Your arranged osaka transporter mr Um and Beppuguide Ms. Kiyota were beyond expactation. They both were caring.

Hope to contact you for some next trip soon.

NLT-160607-SJ71291 [Jan 1, 1970]

ven we wereworried but the airport staff was very good and they only made arrangement forbuying ticket for limosine Except initial two days the entire trip was parexcellence .

NLT-160608-SJ70925 [Jan 1, 1970]

Ok will check later. We enjoyed although it was a bit hot when walking to gion. Betty was a good tour guide. Thank you Sara

NLT-160618-SJ70846 [Jan 1, 1970]

Hi sara,

Thank you verymuch from me and My aunties.

We had a greattime.

No worries weare ok with compiling on our own.

Thank you again

NLT-160621-HJ71707 [Jan 1, 1970]

Thanks so much dear Zoe for remembering.

Just reached Fukuoka hotel. Everything went perfectly fine. Your guidance worked at every stage.

When I reached Narita Tokyo. Yuri welcomed us at airport. Our name card was displayed. She stayed with us till the last when we boarded the bus. Helped us in getting the JR Pass and currency change plus getting the shuttle. All went very fine. I am so happy. Thanks so much.

Will be contacting you soon.

Stayin touch.

Bestregards.

Shafi

NLT-160824-NK69253 [Jan 1, 1970, from Australia]

Thanks Nick. We have already set up our photos – Bernard is quite good in that respect. We were very pleased with Sung Il and all that she did with us.

Regards

Maureen and Tony and Bernard

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Very helpful before our trip and accommodated all our requests
Tour Guides	Command of English	4	more than adequate for all our needs
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5
	Flexibility	5
Drivers and Cars		5	Same as guide
Hotels	Location	5
Hotels	Comfort	5	An infinite improvement on our Seoul hotel which had tiny rooms
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	5	Not rushed in any way
Meals		5	Our guide recommended a restaurant to enjoy black pork and it was great with other customers very friendly
Public Transportation (train, flight, cruise, etc.)		4
Any Other Aspect			Loved the Teddy Bear Museum but all the sights were well worthwhile
Overall Score of the Whole Package		5	And the weather was just superb, after our last trip to Jeju was rain rain rain!

NLT-161215-NK75083 [Jan 1, 1970]

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		4
Tour Guides	Command of English	4
	Knowledge of Subjects	3
	Ability of Explain	3
	Attitude	4
	Flexibility	5
Drivers and Cars		4
Hotels	Location	4
Hotels	Comfort	4
Sights or Activities	Worthiness of Visit	3
	Meet Your Interests?	3
	Too Tight or Too Loose?	4
Meals		3
Public Transportation (train, flight, cruise, etc.)		4
Any Other Aspect
Overall Score of the Whole Package		4

NLT-240318-ZJ134824 [Jan 1, 1970, from Australia]

You have organized such a great holiday, we are all very impressed! Thank you so much. We've spoken about how we will be recommending you to our friends back home if they are coming to Japan as you've chosen the best itinerary. Much appreciated!

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