Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150214-ZJ55171 [Feb 22, 2015]

Hi Lynee, Me and my family had a great vacation in Japan. The tour arrangement was good. Choice of locations and hotel was also Excellent. The buses were very clean and comfortable. Bus drivers have Excellent skill to make the entire journey smooth and enjoyable. Tour guides able to Speak in understandable English language. Also they Have a lot of information to share. No issues with food since we enjoyed All Japanese food provided during the tour. However we just wish that there will be drop off and pick up service from the hotel where We Stay. We suffered some difficulties to walk back to our hotel after each tour because the Weather was cold and we often miss the way. The time allowed for souvenir shopping at each location was too short. Probably Can consider to have 30 minutes shopping time at each sport. Thanks for such a good arrangement to make our Japan tour a memorable one. Best regards. Subra

NLT-141019-YK50441 [Nov 2, 2014, from Australia]

Our group consisted of 10 people aged 22 to 95, and Joanna at Novaland Tours consulted with us in great detail so that all the participants had plenty to do and see. It turned out to be a perfect trip. Our guide Mr. Yoon was always cheerful, had lots of information and answered our numerous questions. He also pushed the wheelchair for our senior up and down hills. He introduced us to local Korean cuisine. The driver Mr. Lee was skillful and the bus spacious. We enjoyed all the sight seeing and all the hotels. Everything went smoothly and was enjoyed by all of us.

NLT-141010-YK50487 [Oct 29, 2014, from America]

We (I am American Caucasian and my wife, Shiony is Filipina) stayed in the Sunbee Hotel for four nights, which was centerally located to lots of shopping and eating places. It was a five star "in our book". I enjoyed all of the Korean food and especially their Soju wine. The Novaland Tour guides were very knowledgable and explained every stop we made with great detail. The planned program was also excellent and tailored to our desires. I wanted to see the DMZ area and found it to be the highlight of our stay for me. Korea is very modern and very clean. We felt safe as the Koreans were very friendly and extremely helpful when we got lost. But that is how you see new places and meet different people. In all, we were very pleased as this was our first time in Asian countries. Bob E, from California, USA

NLT-140812-YK36004 [Sep 2, 2014, from Australia]

Hi Joanna, We just got back to Melbourne on the last weekend. We stayed for another 8 days in Seoul exploring the place on our own after the tour completed before we headed back home. The itinerary was very well planned as it allowed us to visit different places from the historic sites to cultural sites, from mountains to beaches ... We enjoyed everyday of the tour and very satisfied with your service before and during our trip. You were very accommodated, promptly responded to our emails and always tried to meet our expectations. My husband and I had a great time and we were very happy with the services which were provided by you and the tour guides, especially by Mrs Kim Hyun Sook (in Busan) and Mr Lee Soobok (in Seoul). As we enjoyed learning Korean history and culture, Mrs Kim changed the itinerary for the 2nd day in Busan slightly to allow us going to the cultural museum so we could wear the traditional costumes. After visited the Jagalchi fish market, Mrs Kim took us to a restaurant and ordered the food for us (as we could not speak Korean) before she went home. On the last day in Seoul, before dropping us off at the hotel, Mr Lee drove us to Gangnam to give us a quick site seeing about this wealthy & famous area in Korea. Both of them were very flexible, punctual. friendly, patience and provided exceptional services. The transfers were very smooth and the staff very punctual, polite, friendly and professional. We did not have any problems in waiting or looking for them. The hotels were good and clean. The hotel rooms at Ever Hotel and the Sunbee Hotel were spacious. The food in Ever Hotel was fantastic. We just had a small problem with the Sunbee Hotel in relations to our room access. For whatever reason, our card was deactivated every night after we came back so we was unable to get in our room. We had to go downstairs and asked for our card to be reactivated every night. Apart from that, everything else was fine. We had a funny drama to tell you about our own transfer from Jeju airport to Ever Hotel. We gave the address to the taxi driver, however, he dropped us off at Amber Hotel. We tried to point the hotel's name and address to him but he insisted that it was the right place. He could not speak English and we could not speak Korean, we ended up just paid him & got out of the taxi. We came inside Amber Hotel & asked the reception. People did not seem to know the address very well in Korea. She called Ever hotel & told us that our hotel was not far from Amber Hotel & we could walk. She tried to show us the way & quite confused with left & right. She ended up told us that our hotel was on the left. We pulled our luggages and tried to look for the hotel. We walked for awhile and could not find anything so my husband went to a convenient store asking for directions. Again, the people in there could not speak English well. They called Ever hotel & asked for direction for us. They told us that keep walking & the hotel would be on our right hand side. One person said left hand side, one said right. We kept walking again & we finally found it on our left hand side. It was quite nerve breaking at the time and at the same time quite funny when we thought about it. Overall, the trip was very enjoyable and fun. He had a great time and were very satisfied with the services. We will put positive feedback about Novaland Tours on the website. We are considering of visiting Japan sometimes next year. Do you have any suggestions as to which parts of Japan are worth it for a visit? Thank you for your service and we are looking forward to get in touch with you in the future for other Asian trips. Kind Regards, Kathy

NLT-140728-YK36454 [Aug 11, 2014, from United Kingdom]

Thank you Joanna, I really would appreciate that. I would also like to say in Busan - my guide Suh, Hyang Kyung and driver were fantastic. I really enjoyed the tour, they are both great!!! Now looking forward to the KTX to Seoul Hi Joanna, Apart from the slight hiccup at Jeju airport, I felt the tour was very well organised. I have a few criticisms tho, The Seoul tour: What a waste of time going to the Amethyst factory! All they wanted to do was sell us their over priced items! I would remove this from your tour! The Jeju tour: I felt was not catered for the elder generation. I am 60 years old and think I'm fit but could not do the climbs in the time allocated. So felt I had missed out on the wonderful views The Busan tour: Absolutely fantastic, I have already commented on my guide & driver Transfer by KTX - a little more info would be helpful. Like the train goes further on and only stops at Seoul. The last Seoul tour: Very good, he was very funny and entertaining and did appreciate receiving my Jeju taxi refund. I can,t praise the hotel Sunbee high enough, when coming back after Jeju & Busan tour it was like coming home. My conclusion on the tour you organised: It was a wonderful experience, just wished it was better tailored to my age. Thank you Joanna

NLT-140725-YK37893 [Aug 11, 2014, from America]

Hi Joanna, I am sorry for not having replied earlier, as I am in the Philippines visiting relatives. I now know the difference between private tour and coach tour. The private tour is certainly more convenient and comfortable. Please thank Mr. Jung and Mr. Kim who were our guides in Busan, Gyeonju and Ulsan. Mr. Jung was knowledgable and helpful. Mr. Kim was also helpful, but his English is not as good. I appreciated the history he presented of the region, but the girls wanted some more advice on shopping. The drivers who picked us up in Seoul were also very helpful and I would like to thank them for their service. Although we were apprehensive at first, we were glad that the people who were assigned to pick us up came at the designated time. Thank you for your service. We will consider you again next time we plan a trip to Asia. Yours truly, Richard Lim

NLT-140723-YK39512 [Aug 11, 2014, from America]

Dear Joanna, Thank you for reminding me that I wanted to send you some feedback on the tour you arranged for me and my husband. I will respond to your questions below in a different color. We had a good time overall. On our last morning in Seoul there was confusion about where we were to get breakfast. We ate at the hotel and that turned out to be a good idea because of our different departure times at the airport. Hope this is helpful. We will keep your company in mind when we travel to Asia again. Jane 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Travel consultants--quite patient and helpful tour guides--both guides were friendly, informative and well spoken. You should employ them again. drivers--all the drivers except the the one picking us up at Seoul train station (who didn't show up) were businesslike and efficient. The driver in Busan brought us all bottles of frozen water on a very hot day--greatly appreciated. hotels--all of the hotels were far above our expectations for cleanliness, size and quality of breakfast food. We wonder now if we could have chosen 2-star hotels and still gotten quality. transportation--the minivans were comfortable. scenic spots--DMZ tour was good and fixed, so you can't change it Seoul tour--all was quite good except we did not need to be taken to the market. On our last day in Seoul we discovered a new museum that was quite wonderful. I don't know the exact name but it was the museum of modern culture. That might be a good sight to add to your list of sights. In addition, instead of the market maybe a trip to the part of Seoul made famous by the K-pop singer PSY Gangnam Style. Busan tour---the morning was good afternoon had several destinations that were not that good - the beach was not worth going to since we were at a hotel right on the beach and even if we had been in a different hotel, it probably would have been in the same area -the blue condominiums were interesting to look at from a distance, but we did not need to go up close to look at them -the film building was also beautiful from afar but perhaps not worth a stop. 2. Where can we improve to be better and stronger? I think that you could change the Busan tour up a bit and make the afternoon different. Perhaps a trip to the fish market that included lunch there instead of the restaurant we went to. 3. Any other valuable comments, travel experience and happy moments you may have. The hotel clerks in Gwangju were very helpful in getting me local transportation information to go to a pottery festival in Gangjin and to a historical village in another part of the region (I can't remember the name of the place but it is one of the famous villages).

NLT-140604-LK33218 [Jul 28, 2014, from America]

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Good Morning Lillian – I forgot to mention that almost all of our tours were private so we REALLY got a good deal! Thanks again Sharon The arrangements were the very best. The guides always called the night before and the driver always at the airport or train depot at the correct times. (Our plane was 3 hours late in arriving in Seoul because of a missed connection in Los Angeles which was a fault caused by United). This really gave us trust in Novaland because we came into a country we knew nothing about…….and could have easily felt stranded. The hotels were extra helpful especially Hotel Sunbee. The people all over Korea would help us with directions or answer our questions. My daughter Jill even started reading the Korean Symbols…I was very proud and the guides impressed. The guide in Gwangju and driver went over and above what they needed to do. We went to the Orphanage but it was really another facility where Jill was brought to when she was abandoned in 1969. The reason she was then sent to Seoul was because she could be adopted so this was the procedure then and still exists in Gwangju. We went through that Shelter for children, which has 53 children right now ages 1 day – about age 16. This had never been done before but since Jill and I were there from theUS they were most kind in showing through the facility with the rooms of children and volunteers coming in and caring for them. The guide also gave Jill her email in the event that she can discover more about herself from the files in Seoul. We loved JeJu, it was beautiful and the Coach Tours were perfect. We enjoyed Busan especially seeing theYonggungsa Temple. Our favorite guides were “Yoon” taking us to Mt Seorak, seeing the woman divers and taking us for a delicious lunch with mackerel and “Charlie” going to DMZ. He sang original Korean Folk songs to us + Elvis’s Houndog! If there was a highlight spot it probably was making Kimchi in the private home in Seoul. It was so much fun getting our pictures taken in the Hanbok and making the Kimchi and then having the most delicious lunch. The hostess couldn’t pronounce “Refrigerator” so we had fun teaching her with our 5 fingers for the syllables. (It was a Refrigerator + a freezer but we didn’t want to add to the confusion J) We carried the kimchi to JeJu, Gwangju and back to Seoul because it needed to be refrigerated. My Kimchi made it to Minnesota but Jill’s cracked open a bit and soiled some of her clothes which just added to the adventure along with the cab driver having difficulties finding the correct road and since the guide knew where to go we just walked about 8 blocks! So ends the saga of the kimchi except now I can’t find anyone who wants to eat it with me! We definitely would recommend Novaland Tours to anyone. You do an exceptional job. When we go to VietNam we will contact you. Thank-you for giving us a safe and very happy journey. Sincerely, Sharon Wesbrook

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