Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-140720-YK39276 [Jul 27, 2014, from New Zealand]

Hi Melody, Thanks for the note above. We had a good stay in South Korea thanks to you and your tour guides. All three of them were, punctual, very good and they made our stay in Seoul and Busan indeed memorable and enjoyable Tommy, Kim and Chul although one different to the other were all good, accommodating and spared no pains to make us comfortable and happy. We were taken around to see all the places you have mentioned and explained all the historical and cultural aspects of life and work of the Korean people. South Korea has alway interested me for its rapid development from abject poverty to what they are today - one of the leading industrial powers in the world. The tour guides - Tommy a biology graduate, Kim a history teacher and Chul a former police officer, typified to me the average character of the people of South Korea as a hard working and honest people who are happy and happy in what they did as tour guides. Their knowledge of the country, its history were excellent and they were all very patriotic people who loved their country. We also enjoyed the eating places they took us to and the Korean food. That was an experience! My wife and I are very happy and certainly will recommend your services and also the tour guides - Tommy, Kim and Chul to our friends. However I have to say that the quality of the hotels you have chosen were below our expectations, but served our purpose as just overnight stopovers. Maybe this is one area you can improve. They were not 3 star hotels although the staff were good and courteous. All in all we had a happy and contented stay in Seoul and Busan. We will certainly remember the memories and endeavour to return one day again. I am now spending 5 weeks in Sri Lanka and will be very busy for the next few days with a trip to India also in the cards. Thank you again and kind regards, Sarath & Theja Bulathsinghala

NLT-140717-YK36915 [Jul 21, 2014, from America]

Hi Joanna, I was happy with your service including the tour arrangements and the tour guys. Everything works very well. We are now back to Guangzhou, our home town. Thanks again for everything!

NLT-140518-TK36552 [Jul 19, 2014, from America]

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Dear Tina: Please, let me first apologize to you. I have had your e-mail for a long time and I had lots of opportunity to answer it but I have been lazy. I am sorry. So, let me answer each of your questions in order: 1. My brother and I love our tour guides in Korea and Beijing. Luwei and Mandy were great and fabulous. They treated us like family so much, we called them “mom and dad.” They were great and bent over backwards to meet what we wanted to do and where we wanted to go while sticking with the schedule. In Korean, Young treated us the same. We again had a great time with him. We went to the baseball game with him and he would take us to great places to eat while letting me explore my past. They were Great! The only two things that were disappointing to me was the tour of the old city in Beijing and see a typical house. In Korea, Young took us out to a place where you could get a spa treatment and buy soaps. They were two things I didn’t like. The rest was beyond our expectations. 2. I explained that in one. Get rid of the spa place in Korea and the typical house in Beijing 3. Luwei and Mandy! We just loved them and hated to leave China. We grew very close to them. They were truly like family to my brother and I by the time we finished. The same can be said for Young. I think in this case he grew close to us and hated to see us leave. We had a good time with him as well. I hop that answers your questions. I apologize for not answering sooner. I may use your service again. I am divorcing and am looking for a new wife. I have been corresponding with some women in China and may visit one in the future. I will definitely keep you in mind. Michael Wood

NLT-140626-YI36483 [Jul 14, 2014, from America]

Good morning Joanna! Yes we are back at home and more than happy with novaland tours the experience was amazing the service and the tour guides were great I don't have any complaints, per contrary, only good things to say thank you so much for everything!

NLT-140616-TK39048 [Jul 14, 2014, from America]

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Hi Tina, Thank you so much for preparing the Korea Tour Package for us. We had a wonderful time in Korea. We will remember this trip forever. These are comments about the Hotels: Pacific Hotel: Good location, good services, nice hotel. We would love to come back and stay at this hotel next time. The Grand Daegu Hotel: Good location, services were ok. Hotel Kolon Gyeongju: Good View, not good services, the bathroom needs to remodel. The lobby is nice, but all floors need to remodel. We didn't like this hotel much. Haeundae Grand Hotel: Good location, good view, good services, nice hotel. We would love to come back and stay at this hotel next time. The tour guides: Mr. Charlie: Nice, speaks English well, we had him for only 1 day for the DMZ tour. Mr. Yoon: Nice, friendly, open and caring towards us. He spent time with us for the rest of the tour. We were so happy to see him when he took us to the airport to depart to U.S.A. In the future, if we go to Korea again, then we wish he would be our tour guide. Transportation: We were so pleased with the arrangement from Busan to Seoul by Express Train. The van was nice, clean and comfortable to drive from city to city during the tour. The drivers: The first driver was nice, he was at the airport when we arrived. We were so sorry about the mistake with the money, we wanted to give him $10 for the tip, but we gave the wrong bill which was $1. We didn't know his name, would you please tell him. Mr. Charlie: He was a good driver. Mr. Yoon: He was a good driver, he knows where he goes and does very well. We trusted him. Travel Consultants: Tina Wu, we don't know her in person, but she did a good job. We will ask for her next time when we travel to Korea again. Well done, Tina. Ms. Jina, we don't know her in person, but she did a good job too. After all, We will tell our friends and families, if they want to go to Korea, we will tell them to go with NOVALAND TOURS. Thank you again. The Pham Family

NLT-140613-TK32521 [Jul 14, 2014, from America]

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Hi Tina, We are finally back !! It's good to travel but it's also good to be home after such a long trip. Overall we were very pleased with how our tour went. We did not have any problems with being picked up or transportation. Everyone was their to greet us and take us to the next destination. Our tour guide in Seoul was Chue (maybe not spelled correctly), he was exceptional, we all loved his positive attitude. We still takes about how great he was. He took a special liking to her. He is a very humble man and I can't say enough good things about him. Our tour guide in Busan was Joy. She was also very good but the bar was set so high by Chue. It was nice that she had her own driver, that allowed her to focus on pointing things out while he was driving. She had a true passion for Korean and the city of Busan. Some of the highlights were the Seoul Tower, DMZ tour, and the Korean Folk Village. While at the DMZ tour we were interviewed for a TV program called 'Ariang Today'. The interview was on TV about 3 days later and we were able to watch it while in Busan. We are TV stars in Korea !!!!. In Busan the highlights were the Geyongju City and Yonggusan Temple. Busan is such a beautiful city. Joy recommended we take a night time cruise in the harbor and that was such a wonderful idea, we did it that night and got some wonderful pictures. I like how flexible things were, one day Taylor (my daughters friend) did not feel good so Joy adjusted the schedule to meet our needs. The food was a bit of a challenge but that's because the American diet is so different from Korean diet. I think both our guides knew we struggled with the local cuisine and helped us make adjustments each day. The only thing I would change is that we did see a lot of temples (I think at least six). We were 'Templed' out by the end of the trip. You and your team did a fantastic job with all aspects. The communication prior to the trip and all the accomodations during the trip were exactly as I had hoped for. Thank you for helping make this a truly wonderful experience for my family.

NLT-140530-TK38185 [Jul 14, 2014]

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1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide?s, drivers or others? attitude; hotels, transportations, scenic spots? arrangement; and any other words you would like to say to me. I have to say you did a good job in the booking of the Korean airlines to fly my family out from Jeju island earlier than our original flight. you also continue to update me the situation that day. Also, Elvis, the driver that picked us up that day...he was kind enough to stop by at the children clinic so my son could get the medical treatment. I never regret to book that day airport pick up, if I go by taxi I will definitely unable to find the children clinic. 2. Where can we improve to be better and stronger? Next time if there is a delay problem from Jeju perhaps you should warn your clients to listen to the airlines manager at the airport. If the managers said no flight that day better they re-booked the next day flight immediately by lining up again and try to get the earlier flight. We waited too long that day hoping to catch the late afternoon flight, the manager already told me that the weather is getting worse and no flight out. By the time we went back to the airlines desk we can only get the late night flight. So do share our experience with your other colleagues and your partners in Seoul. Also, do have doctors or hospital address at hand, especially those near to the clients hotels. 3. Any other valuable comments, travel experience and happy moments you may have. For the Jeju tour, the tour guide should tell us that the temperature in the cave was cold so we could prepare our jacket when we went into the cave. you could put this in your itinerary too. For the Udo island trip, the tour guide -- ms Rachel, she was friendly, informative and love to share the local products for us to try. She even called me the next day, warn me about the weather and also informed us where to find food in the airport. For the Udo trip, you should tell the company to have minimum 3 to 4 hours to tour the island. 2 hours was too short and we could not even have enough time to go to the light house as it was one of the land mark. It was a very rush tour around the island. For the pacific hotel it had excellent location and they gave us connecting room which was really good. Do tell the hotel that the carpet is dirty, so it is about time they should wash the room carpet. Well, this is what I can share with you and overall I do enjoy the tour even though there were hiccups (jeju weather and me n my son were sick) along the way and you did a good job... Best regards Sanwie

NLT-140619-MK36443 [Jun 28, 2014, from America]

Hi, Melody, I am on my way home now, waiting for my connection flight at the airport lounge. We had a wonderful time in Seoul. The tours are great and the tour guides are nice and knowledgeable. We learned a lot about Korea from them. They took us to the greatest Korean restaurant for lunch. I will definitely want to work with you guys again for my next Asian trip. Liddy

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