NLT-141227-MK53409 [Jan 1, 1970]
The trip has been great. Planning was well too.rnOur tour guides were helpful along the way and I'm very happy about it.rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn- Tour guides and drivers were all satisfying.rn- Only downfall was the ski tour in which the payment for our ski gear was not included and only informed after the ski trip. rn- Information on what is provided for the ski trip also wasn't clear as it mentioned ski gear but the guide was mentioning that the gear did not include rental for ski top and bottom. rn rn2. Where can we improve to be better and stronger?rn- Communication with travellersrn- Apparently on the last day, our pickup to the airport came earlier but we were not told about the timing.rn rn3. Any other valuable comments, travel experience and happy moments you may have.rn- Thanks Melody and Novaland team for making this trip to Korea a memorable one. Will look forward to booking other holidays with you.
NLT-150101-DK54114 [Jan 1, 1970]
Hi Siva,rnrnIts was a wonderfull trip that arranged by you. I am very pleased and thankful to you even we arrange it at very last minute.rnrnIts was very pleasant trip and we feel very safe and secured. rnrnI just touch down last nite and even just got up this morning at 11 am after have tired journey but have a wonderdull one.rnrnOur driver cum tour guide which is Mr Lee was giving wonderfull service even though we are like "old lady walking". He also suggest a lot of place that recemonded to go according to our budget. rnrnTour guide at Jeju Island also very friendly and nice person. Also speak English well.rnrnI really thankful to you for arrange this trip for me even at very limited time consume. rnrnI definately will recommend and use your tour for our future trip.rnrnRegardrnSiti
NLT-150111-TI52299 [Jan 1, 1970,  from Germany]
Dear Tina, I did fill out the 3 surveys we got from the guides during the tour, so I hope you will receive those.rn rnWe had a great tour and we really liked it and would recommend it to other people if they would ask us. From an organization point of view everything went smooth. The guides and drivers were very courteous and accommodating. They were always on time and knowledgeable especially Mr Vongahit and Phoukhien we liked. The accommodations were as described and we especially liked the first one in Luang Prabang (Maison Dalabua), Vientiana (Ansara Hotel), the last one in Pakse (Champasak Grand we got a suite) and the eco lodges where we stayed. The other hotels were fine as well but just wanted to mention the other ones as special.rn rnFrom an itinerary perspective things were good as well. We had a couple of long driving days because of the bad roads especially in the north going to the plain of jars. In the south the roads are much better which was a surprise to us. But we had as well some shorter days of sightseeing so we could relax, so overall a good mix and not to stressful.rn rnI made 2 comments in the surveys:rn· To Done Khone Island, with the long boat, they told us that we were supposed only to take a small suitcase with supplies for 2 days. We did not know so we did not have a small suitcase and had not packed accordingly. In the end no problem as they took all our stuff along but I think you should mention it to other people going there.rnrn· On the plateau of Boloven, just before we visited the tea plantation, our guide Mr. Phoukhien took us to another waterfall just something like 10 minutes before the tea plantation and on the same way. The whole excursion might have taken 15 to 30 minutes and the fee was only 5,000 kip (so less than a dollar) but it was worthwhile. He knew about it as he did a lot of trekking in that forest and we would recommend that adding as an option. You can get the details from Mr. Phoukhien.rnrn rnSo overall we are very happy and are planning to travel again with Novaland tours. We have done already lots of travel in Asia but we have still on our list: Indonesia, South Korea, West China with Tibet (have seen the normal tourist attractions), North of Japan (similar to China have seen the normal), go back to Nepal and then a couple of countries which I think Novaland does not do Philippines and Mongolia.rn rnI will write to you in the next couple of days on our first interest and that is Indonesia and would like to get an idea on what the price would be on the trip I am thinking of.rn rnBest regards and thanks for all your help.rnJean Marie and Adi.
NLT-150111-TK53035 [Jan 1, 1970]
Dear Ms Tina,rnrnhello! rnwe really had a good time in Seoul and Busan! rneverything was so nicely organized and the guide is really nice and so helpfulrni will surely recommended everyone who want to go to Korea to use Novaland Toursrnthank you very much,novaland! =Drnrn(ps: i left my water bottle in the Seoul car)rnrnBest Regards,rnFauziah A
NLT-150112-LJ35720 [Jan 1, 1970,  from America]
Lillian,rn rnI apologize for not doing this sooner but life has been hectic, I actually ended up returning to Shanghai 10 days after getting home. Things are settling down and I really do want to give you feedback.rn rn1. You were wonderful in getting information to us and answering questions, I really appreciate that. It’s always good to know there is a person behind the company that you can have one on one correspondence with.rnrn2. Our trip went off like clockwork – always an additional plus when you just don’t have that much time in an area. Our tour guide was always prompt in meeting us and we enjoyed the time we had together.rnrn3. If we find ourselves looking for another tour in Asia I will definitely check in with you.rnrn rnThanks again and keep up the great work.rnBelle
NLT-150207-FJ55137 [Jan 1, 1970,  from America]
Thank you for your concern, yes I truly enjoyed the tours you set up! We had a wonderful time thank you so much for all your efforts!
NLT-150209-CJ52233 [Jan 1, 1970,  from Brazil]
Hi Cindy,rnrnJust to tell you that everything was perfect!rnrnAbout the Tokyo city tour : Our guide was a very nice person and teached us a lot about Tokyo. We like her a lot.rnrnKeio Plaza: Excellent hotel and near of the electronics stores. we went there by foot during our free time.rnrnShinkansen Tokyo/ Kyoto/Tokyo - Perfect!rnThe taxi left us very near to the right place.rnJust to be sure I showed the paper that Mrs. Suzuki wrote for us (tks about it!) and was easy to be sure we were in the right platform. Comfortable seats in the forward direction and we saw Mt Fuji on the right side. rn rnNew Miyako Hotel - Very good. Comfortable, many options to eat nearby and the pick up to the tour on the same place is very convenient.rnrnNara Afternoon Tour - Enough time to the attractions, guide with very good english pronounce.rnrnKyoto Day TourrnVery nice tour. Guide with very good accent. Very nice Japanese restaurant as well. However in my opinion the time spent in the Gold pavillion was not enough, about 15 minutes. On the other hand too much time indoors for the other attractions visited.rn rnWe really enjoyed the support given to us by Tours Novaland . Soon I will leave my comments on Trip Advisor.rnrnThank you for your patience and all attention given.rn rnRegards,
NLT-150212-MK54591 [Jan 1, 1970]
We really had a great, fantastic, amazing 4-day vacation in Seoul Korea (February 12-15, 2015). We feel blessed to have Novaland Tours arranged everything for us. From the moment I did inquiry, Ms. Melody, the travel consultant, never failed to immediately reply to each questions/email I raised. The proposal of our itinerary has been great and she even included some places we have suggested. The Korea guide ebook she provided has been very helpful for our preparations. The cost of the tour was really worth it.rnUpon arrival in Incheon Intl Airport, we were warmly welcomed by our good-looking English speaking tour guide, Mr. Yon Young. He has been extra nice, private tour guide/driver cum photographer, cum lecturer, cum historian. We did enjoy Korean food with the help of Young (we’re close hehehe). Actually we all gained weight as he always supplied us Korean food in the service vehicle aside from the lunch and dinner we have explored. His service overall has been superb! We were all dependent on him through out the 4-day tour. He even assisted us in the airport on our last day. He has queued for us to have our receipts validated for possible tax refund. rnWe were more than satisfied with how Novaland Tours took care of us. I have attached here our picture (I'm the 2nd from left, sitting) to show how grateful we are to Novaland Tours. We will definitely recommend Novaland Tours to our friends to experience a memorable and satisfying vacation. GOD Bless Novaland Tours! rnrnthanks so much.rnrona
NLT-150313-EC38428 [Jan 1, 1970]
Hi Emma, the private tour was good. Especially the punctuality and pick up from hotel to destination and back. Although a little bit expensive.
NLT-150315-EK54956-2 [Jan 1, 1970,  from America]
Steven was great. Very accomodating and great at explaining things.
NLT-150317-LJ37123 [Jan 1, 1970]
hi lilian,rnrnthank you so much.. the tour was great.. i had fun and the spots we visited was all amazing.. i love working again with you since im planning to go to korea mid or late this year.
NLT-150318-MK38548 [Jan 1, 1970,  from Canada]
Thank you very much for all your help in planning our trip to Korea, Vietnam and Cambodia. We had a wonderful trip and really appreciate all your efforts for us. We have not yet had a chance to reply to your email but will do so in the next week.rnrnHi Melody,rnrnI am sorry it has taken so long to write to you regarding our comments on the trip you planned for us. As I mentioned, we enjoyed the trip very much. We really appreciate all the time and effort you spent in helping us plan this trip. We did a lot in a short time!rnrn rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me.rnrnAll the arrangements you made for us worked very well. Pick ups were all there to greet us and the drivers and guides very prompt and very good. rnrnIt was a wonderful way to be able to spend some time with my niece and we all enjoyed being together!rnrnThe only thing we were disappointed in were our meals in Vietnam. The lunch we had on Gary and my day in Phoenix island was excellent. rnrnOur dinner in Ho Chi Minh was however quite disappointing, especially when we saw the menus that were provided to groups at nearby tables. The restaurant was very nice, and the food was good, but not very much was served and the variety was missing. We hoped that this dinner did not cost you very much!rnrnThe lunch on the return from the Bassac cruise was also not very good.rnrnWe enjoyed the elephant ear fish very much and could have seen it on the menu more than once. Fish in Vietnam is excellent compared to the chicken or the beef... Maybe you could have given us a choice?rn rn2. Where can we improve to be better and stronger?rnrnOther than the above, everything was very good... Thank yourn rn3. Any other valuable comments, travel experience and happy moments you may have. I am especially concern on the night you live at ship in Vietnam, is it comfortable and recommend?rnrnYes, the ship was very comfortable and we enjoyed our guide and the experience very much. i am not sure I would do both the visit to Phoenix island and the Bassac cruise. They were very similar, and I would do the cruise first. If there is not enough time to do the cruise, then the visit to Phoenix island is very nice. rnrnIn this case, since my niece was not with us for Phoenix Island, I was happy that we were on the cruise with her, so that she could experience life in the Delta.rn rn Our trip to the Cu Chi tunnels in Vietnam was one we were glad that we rn added to our itinerary.rnrn For people visiting the temples in Cambodia who may have difficulties walking, you may rn want to suggest walking sticks (or have them available from the guides, if needed) as these can be very helpful when walking up and down the uneven steps of the temples.rnrnIf you will plan for your next trip to Korea or other Asian Countries, we can offer travel expertise throughout Asian Countries (Vietnam, Cambodia, Thailand, Laos, China, Japan, Korea, India, Nepal and etc.). We sincerely hope we can service you again to realize your wonderful trip and return you an amazing memory!rnrnWe will definitely keep you in mind for our future trips to Asia. We really enjoyed working with you!!!!rn rnI also want to thank you for your help with ticket numbers and etickets that you sent to us. I really appreciate your prompt responses! rnrnIt made things possible for me to be able to get credit for these flights which I would have lost otherwise. For the moment, do not bother with Cambodia e-tickets. I do not know if I require them, but will contact you if I do.rnrn ( In future you may want to advise your passengers when the Asian airlines is associated with one of the air alliances like AC or AA. It is easier to add the number before flying then to try and get mileage credit afterwards).
NLT-150323-CJ54760 [Jan 1, 1970,  from America]
Hi Cindy,rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnrnThey were all good services - no complaints.rn rn2. Where can we improve to be better and stronger?rnrn One thing I find very hard to understand is that why the tour bus has to drop us at different location (example drop off at tokyo train station) once the tour is over? can the tour bus drop us off at the bus station in tokyo? If tour bus can improve this drop off service, I think the service will get A+ rating. rnrn3. Any other valuable comments, travel experience and happy moments you may have.rnrnI would recommend your tour to my friends.
NLT-150324-EK55198 [Jan 1, 1970,  from America]
Dear Emma, we thank you for a great Korea tour. You took good care of us. Miss Jena in Seoul was very helpful and nice. We had a great time and would certainly use your company again in future and recommend Novaland Tours to our friends.rnChristina and Michael
NLT-150327-FJ55934 [Jan 1, 1970,  from Ireland]
Hello Alice,rnrnJust a small email to tell you that the trip was very nice and everything was perfect.rnThe Fuyija Hotel was superb and well worth the money and effort.rnSo thanks again and maybe we'll book some interesting Asian trip with you for China :)rnrnTorsten
Quick Qestions
I am planning: (Not All Fields Required. Your privacy will be protected.)
The Countries & Regions I am Interesting to Visit:
Other Countries:
Destinations I Would Visit:
Estimated Date of Tour Starting:
Duration:
Number of people: Adults (> age 11) Children (age 2-11) Infants (< age 2)
Accommodation:
Private tour or Seat-in-coach tour?  

    

    

No extra fee!Replied in 0.5-23.5 hrs!