NLT-150404-YK53874 [Apr 26, 2015,  from Australia]
Dear Joanna, Thank you for organising a wonderful holiday for us. We thoroughly enjoyed seeing the sights, learning about the history of South Korea and eating delicious Korean food. All of the guides were excellent, and each had their own strengths. Mr Lee (Day 1 & 2, Airport transfer and Suwon Tour) had great local knowledge. From the moment he picked us up at the airport he was sharing information on what to see and do while in Seoul. Jeff (Day 3, Seoul tour) was eager to show us the sights and be our personal photographer. Joy (Jeju Island) was friendly, helpful and encouraged us to climb mountains as she knew it would be worth the effort. Despite having such a large group she took the time to talk to each of her guests, making them feel welcome and catering to their needs. Mrs Kim (Busan and Gyeongju) was kind and willing to make adjustments to the schedule when requested or if she saw something that would interest us. We liked the variation of group sizes also, with some days just us and others in a larger group, this really helped to make each day different from the last. Thank you for organising all of our transfers, even these people seemed to go above and beyond to share their knowledge of Korea and history with us in the little time we spent with them. The accommodation throughout our stay was incredible. The service was excellent and all of the staff had at least a basic grasp of English which was extremely helpful. The rooms were all immaculate and far more luxurious than we would have expected. We had a fantastic time in South Korea and will definitely be looking at Novaland for our next holiday in Asia. We will be recommending you to anyone else that is travelling throughout Asia in the future. Thanks again, Ashley & Hayley Boardman
NLT-150412-ZJ54675 [Apr 21, 2015,  from United Kingdom]
Yes the tour was good thank you. Not as much walking as I thought as lots of stops and waiting for people to catch up all the time. Thank you so much for booking all my tours and trains. Upset I missed the blossom so may have to come again soon Kelly xx
NLT-150403-ZJ55585 [Apr 16, 2015]
We had a good time on our tour, we just had a few hours to tour around kyoto, we were only able to visit few places, our tour guide was not really a local guide living in japan so she does'nt have much knowledge on the sites that we visited, she did not explain very well the historical background of the sites that we went but she was overall friendly, helpful and nice. Thank you very much for your help.
NLT-150329-CJ55473 [Apr 9, 2015,  from Australia]
Dear Cindy, Thank you for your email. First of all, we are really satisfied with the overall service we received. Travel consultant is great, tour guide and driver is also helpful although English are limited that creates certain difficulties for us The scenic spot is fabulous, we really enjoy taking photos of “sakura”. The fact that within the tour, we still have private time to travel within the city by ourselves is a plus, we have time to explore the city, get to know the local people and their living style more. This is a plus. On our last day, we are able to find our driver is fantastic service provided by you. I would like to see more dynamic tour arrangement in our itinerary, such as on the day of kyoto and tokyo, for each city, all we do in one day was cherry blossoms and pagodas, we would like you include more activities that we should see. Although, we want to see cherry blossoms and wish to travel there, we are tourist and still need more advice from you. We love the hotel, food that you arrange for us. They were fantastic. Thank you. Kind Regards,
NLT-150214-ZJ55171 [Feb 22, 2015]
Hi Lynee, Me and my family had a great vacation in Japan. The tour arrangement was good. Choice of locations and hotel was also Excellent. The buses were very clean and comfortable. Bus drivers have Excellent skill to make the entire journey smooth and enjoyable. Tour guides able to Speak in understandable English language. Also they Have a lot of information to share. No issues with food since we enjoyed All Japanese food provided during the tour. However we just wish that there will be drop off and pick up service from the hotel where We Stay. We suffered some difficulties to walk back to our hotel after each tour because the Weather was cold and we often miss the way. The time allowed for souvenir shopping at each location was too short. Probably Can consider to have 30 minutes shopping time at each sport. Thanks for such a good arrangement to make our Japan tour a memorable one. Best regards. Subra
NLT-141019-YK50441 [Nov 2, 2014,  from Australia]
Our group consisted of 10 people aged 22 to 95, and Joanna at Novaland Tours consulted with us in great detail so that all the participants had plenty to do and see. It turned out to be a perfect trip. Our guide Mr. Yoon was always cheerful, had lots of information and answered our numerous questions. He also pushed the wheelchair for our senior up and down hills. He introduced us to local Korean cuisine. The driver Mr. Lee was skillful and the bus spacious. We enjoyed all the sight seeing and all the hotels. Everything went smoothly and was enjoyed by all of us.
NLT-141010-YK50487 [Oct 29, 2014,  from America]
We (I am American Caucasian and my wife, Shiony is Filipina) stayed in the Sunbee Hotel for four nights, which was centerally located to lots of shopping and eating places. It was a five star "in our book". I enjoyed all of the Korean food and especially their Soju wine. The Novaland Tour guides were very knowledgable and explained every stop we made with great detail. The planned program was also excellent and tailored to our desires. I wanted to see the DMZ area and found it to be the highlight of our stay for me. Korea is very modern and very clean. We felt safe as the Koreans were very friendly and extremely helpful when we got lost. But that is how you see new places and meet different people. In all, we were very pleased as this was our first time in Asian countries. Bob E, from California, USA
NLT-140812-YK36004 [Sep 2, 2014,  from Australia]
Hi Joanna, We just got back to Melbourne on the last weekend. We stayed for another 8 days in Seoul exploring the place on our own after the tour completed before we headed back home. The itinerary was very well planned as it allowed us to visit different places from the historic sites to cultural sites, from mountains to beaches ... We enjoyed everyday of the tour and very satisfied with your service before and during our trip. You were very accommodated, promptly responded to our emails and always tried to meet our expectations. My husband and I had a great time and we were very happy with the services which were provided by you and the tour guides, especially by Mrs Kim Hyun Sook (in Busan) and Mr Lee Soobok (in Seoul). As we enjoyed learning Korean history and culture, Mrs Kim changed the itinerary for the 2nd day in Busan slightly to allow us going to the cultural museum so we could wear the traditional costumes. After visited the Jagalchi fish market, Mrs Kim took us to a restaurant and ordered the food for us (as we could not speak Korean) before she went home. On the last day in Seoul, before dropping us off at the hotel, Mr Lee drove us to Gangnam to give us a quick site seeing about this wealthy & famous area in Korea. Both of them were very flexible, punctual. friendly, patience and provided exceptional services. The transfers were very smooth and the staff very punctual, polite, friendly and professional. We did not have any problems in waiting or looking for them. The hotels were good and clean. The hotel rooms at Ever Hotel and the Sunbee Hotel were spacious. The food in Ever Hotel was fantastic. We just had a small problem with the Sunbee Hotel in relations to our room access. For whatever reason, our card was deactivated every night after we came back so we was unable to get in our room. We had to go downstairs and asked for our card to be reactivated every night. Apart from that, everything else was fine. We had a funny drama to tell you about our own transfer from Jeju airport to Ever Hotel. We gave the address to the taxi driver, however, he dropped us off at Amber Hotel. We tried to point the hotel's name and address to him but he insisted that it was the right place. He could not speak English and we could not speak Korean, we ended up just paid him & got out of the taxi. We came inside Amber Hotel & asked the reception. People did not seem to know the address very well in Korea. She called Ever hotel & told us that our hotel was not far from Amber Hotel & we could walk. She tried to show us the way & quite confused with left & right. She ended up told us that our hotel was on the left. We pulled our luggages and tried to look for the hotel. We walked for awhile and could not find anything so my husband went to a convenient store asking for directions. Again, the people in there could not speak English well. They called Ever hotel & asked for direction for us. They told us that keep walking & the hotel would be on our right hand side. One person said left hand side, one said right. We kept walking again & we finally found it on our left hand side. It was quite nerve breaking at the time and at the same time quite funny when we thought about it. Overall, the trip was very enjoyable and fun. He had a great time and were very satisfied with the services. We will put positive feedback about Novaland Tours on the website. We are considering of visiting Japan sometimes next year. Do you have any suggestions as to which parts of Japan are worth it for a visit? Thank you for your service and we are looking forward to get in touch with you in the future for other Asian trips. Kind Regards, Kathy
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