NLT-150329-YJ36122 [May 8, 2014]
Hi Joanna,rnrnWe just want to give our overall feedback on our Japan tour experience and the tourist guide.rnrnThough Lily, our tourist guide seems to be a nice person, she doesn't seem to be fit for an English-speaking group. I'm not sure if she doesn't understand English well or she is not really familiar with Japan. Or maybe she just doesn't care. After all, she is not Japanese. She can't answer basic questions such as where will we see Cherry Blossoms and when did it start to bloom. I asked her if it is colder in Mt. Fuji than in Tokyo and she can't even answer. She can't even recommend where best to eat. She's also not familiar with the places and asks around the mall. She doesn't really talk to us and we didn't learn anything from her about the country, like a local person can do. Worst, she talks to the driver the entire time of the tour in Chinese dialect. We of course expect her to show us around even while in the car. She seems to be very conscious of the time and we feel that the tour must really end on her specific time.rnrnWe are really disappointed especially comparing it to our experience with Mr. Young of Korea. He is a local, speaks English well, he knows a lot, very friendly, passionate with his work and treats us like his friend.rnrnI think the key here is aside from being good in English, it is best to get a local tour guide who loves his or her country and is passionate to promote it.rnrnThank you,rnAiem
NLT-140413-TK32391 [May 3, 2014,  from America]
Dear Tina:rnI just returned home from our trip to Asia. After taking your tour in Seoul we also spent time in Vietnam and Cambodia. Thank you for making our time in South Korea so enjoyable. Our tour guide was always on time, very knowledgable and a delightful host in showing us the city of Seoul. Novaland Tours is a very professional organization and I would not hesitate to recommend you to anyone interested in traveling to Asia.rnrnThank you rnHarold Hall
NLT-140413-CK33084 [Apr 30, 2014,  from America]
Hi CindyrnThanks for organizing the tour for us.rnFirst of all - our compliment to you. From the first contact you have been a joy to work with. Your are professional and very serviceminded. Except our gratitude.rnEverything worked out very well and we had a great time in Korea. rnThe hotels was very good, both standard and localitations.rnThe service in the hotels and from the drivers was excellent. Nothing to complain about.rnThe guided tours in Seoul and in Busan was also very good, lots of interesting places to visit and small groups, that gave us lots of time to ask questions and take foto.rnSpecially mention the 73 years old guide Joung in Busan - he was absolutely great. The first day he guided just the three of us in his private car!rnrnIf I should give a little negative feed back I might mention the guided tours at Jeju. The groups were too big 35 and 36 people. The first day was quite stressing. The guide walked very fast, gave us noe time to foto. Since the group was so big, and everyone wasn't able to walk as fast as the guide, the group was stretched out. The guide didn't wait for the whole group to gather up before she informed about the seeings. So a lot of the group got no info at all. rnThe second day was a little bit better, but the group was also here to big.rnSmaller groups would be better.rnThis is just a little constructiv feed backrnAbout the misunderstanding in Busan.rnSince I'm private in a middle of a moving process I had disconected my printer, so I didn't bring the arrangements in hard copy, but I had all the travel information on my tablet.rnSince both my friends had printet out the info it was easier that one of them kept us daily "updated". Unfortunately she missunderstood the pick up arrangement from the hotel in Busan. She mixed with the Jeju pick up, saying that we would be picked up by the hotel shuttle bus - thought that was in Busan.rnShe asked the reception at the Busan hotel and they confirmed that it was a airport transportation at 2:00PM, but they recommended that we took the 1:30 PM shuttle, which we did. So that's the reason, sorry about that, given you all the trouble. Give also our excuses to the driver.rnAll in all, we are very pleased with the arrangement.rnThis was the first time anyone of us used a non-norwegian company for a tour in Asia and we will have no problem recommending your company to others.rnUfortunately (for you) have we already visited all the other countries you mention.rnThanks again for arranging a great vacation for us.rnGreetings from Norway rnLill, Torill and Sidsel
NLT-140321-LJ31638 [Apr 29, 2014,  from Australia]
Hi Lillian, rnHave only just returned from our holiday. Many thanks for all your arrangements. They worked very well and we did enjoy ourselves and felt we saw a lot of Seoul. The Korean dinner and show were most enjoyable, Might I suggest that you let future people know that you have to sit on the floor for the meal, my husband has had a hip done and he felt a little uncomfortable, had to keep moving around. The food was very good but it would have been nicer if the lovely waitress could have spoken english and let us know just what we were eating.rnThe Hotel Sunbee was in an excellent position and very handy to everything.rnThe tour guides were all good and spoke reasonable english and made sure we didn't miss out on anything. All pickups were on time and we never had to worry about anythingrnAll in all Lilllian you did an excellent job and I wouldn't hesitate in recommending your services to anyone I know who wishes to visit Korea or the Asian countries.rnThe Nanta show was most enjoyable, we had never heard of it before and would never have thought of going to it without you to advise us.rnLillian again many thanksrnVal & Barry Simmonds
NLT-140407-LK35989 [Apr 25, 2014,  from America]
Dear Lillian,rnrnOur trip o Jeju was very good.rn rnOur tour arrangements were well organized and we had good weatherrnrnso we could enjoy our travel on ttheTours.rnrnThe planned schedule, the Hotel and the transportation were allrn rnvery good and on schedule.rnrnThanks for your assistance.rnrnSincerely,rnDon Dippe
NLT-140406-TK35399 [Apr 23, 2014,  from Sweden]
Hi Tina!rnrnWe were so happy and pleased with the trip as a whole! Everything's fine with all of us, including the baby :) rnApart from one small error, it said in our itinerary that our Jeju tour started at 9.30 in the morning, so we got quite startled when the tour guide called our room at 8.30 and wondered where we were? But everything worked out fine and everything else was over all expectations! I'll try to answer as thoroughly though to the questions below:rnrnI only have positive comments on all of this, from tailoring our trip, to the guides (Mrs Kim in Busan was truly amazing! So friendly, knowledgable, everything! She is the best!) everyone we came across we're very friendly and spoke good English. Only thing there might be to comment on was the breakfast service at Toyoko Inn/Busan. It was so crowded and a lot of people that we almost didn't make it before the tour. I know that this isn't your fault, but it was a bit annoying. Also in Jeju at the ever hotel. Their breakfast was delicious but only on for one hour - between 7-8! A little bit too short we thought. But everything else, too notch!rnrnFor me it was a very special trip since it was my first back to Korea where I was born. It was overwhelming in many ways, but all in a positive way. Everyone we met were so friendly and saw me as a Korean and your people were also part of this whole experience. I will definitely go back!
NLT-140315-TK34928 [Apr 15, 2014,  from America]
Dear Tina,rn rnThank you so much for all your help. We had a great time in Korea. The hotels in Busan and Jeju were really nice. Eventhough the Pacific Hotel in Seoul is not as nice as the other two, the room and bed were small, but the location was awesome. Our tour guides were excellent. Mr. Lee Chul Kyun in Seoul was so caring and nice. He took good care of my 80 years old mom. I booked the Nanta show, he even walked me to the theater making sure that I know my way there and back to the hotel. My mom and I were so touch by his thoughtfulness. Ms. Suh, Hyang Kyung in Busan was awesome too. She is very patient, kind and cheerful. Ms. Rachel from Yeha big group tour in Jeju was excellent also. All the drivers were careful and nice .rn rnNovaland makes us feel like VIP guests. Thanks for making our trip an unforgettable. I sure will recommend Novaland to friends and family.
NLT-140408-YK36580 [Apr 11, 2014,  from Canada]
Hello,rnrnYes, we had a great time. Thank you very much for your hospitality, we are very appreciative of your help. Our tour guide was excellent and extremely helpful and accommodating. We did get lost and they were brought back to the tour with acceptance and grace. rnrnMany thanks,rnrnKindest Regards,rnrnDeborah Bertram
NLT-140321-LK35065 [Apr 10, 2014,  from America]
Hi Lillian.rnrnThanks to you, for your patience and your expertise, our visit to Korea was very pleasant. rnThe tour guides, drivers, the agent in Seoul office (I am sorry I forgot her name) were wonderful and very attentive. rnOnly one "very minor" issue was the tour guide that I had could not tell me much about the places that we visited.....or may be there was not much to tell?! Other than that, he was great.rnI give a thumb up for everyone and will definitely recommend you and Novaland Tours to all my friends and will again seek for your assistant on my next trip to Asia.rnrnSincerely,rnNatalie Phuong
NLT-140306-YK36005 [Apr 4, 2014,  from America]
Hi Joanna, rnrnWe finally arrived home this morning after an amazing, wonderful trip. We enjoyed our stay in Busan and we were pleased that we found places to eat on our own but we had our son with us who had been in Korea for 1.5 years so that really helped. Other than some of the outlets not working, the Toyoko Inn was fine.rnrnI wasn't complaining about the itinerary, but for future clients (especially Americans) you should mention the lack of handicapped access in most places in Korea. It was the great quantity of giant, stone stairs that I was really talking about. They were difficult for most of us but I was very proud that I was able to do almost everything. The only things I skipped were the climb to Sunrise Mountain on Jeju Island and the tunnel in the DMZ. To understand my success, one year ago I weighed 186 kg and when we left for our trip I weighed 120 kg. My family is very impressed by the activities I was able to participate in.rnrnThe best parts of the trip happened by accident: We arrived on Jeju on the last day of the Fire Festival where they set a mountain on fire and there are fireworks and many activities set up. We took a free shuttle bus and had a wonderful time. At the Suwon village they cancelled a mock wedding ceremony due to weather and just as we were about to leave they decided to go through with it.rnrnThe only time food presented a problem was on the city tour of Seoul. We went to a restaurant that served spicy bean curd soup so we had no meat since they only served pork (this only bothered my son since bean curd and egg were OK with my wife and me). The real problem was the spicy part. We got it and could not eat it due to the spice content (and we had already been in Korea for a long time). We asked for another bowl and it was slightly less spicy but not by much. My son loves Korean spicy food and he said even his was too spicy. We ate what we could but were not happy.rnrnOur guides were great, especially Joy (Joi?) and Chul.rnrnIt was a wonderful time and I took over 1300 photos and videos. My wife and I agree that we will give Novaland 5 stars on Tripadvisor.rnrnThank you for everything you did for us and we will be sure to contact you when we go to Asia again.rnrn rnLarry Cohan
NLT-140325-YK35519 [Apr 3, 2014]
Hi JoannarnrnWe are back in Singapore yesterday.rnrnThanks very much for organising this wonderful holiday and following up with us on the details.rnrnThe tour guide were very good and patient with us as we have a baby. Treated us like VIPs. We will not hesitate to take up another vacation with novaland. rnrnWe enjoyed this holiday and will look forward to another one. rnrnThanks once again.
NLT-140309-TK33528 [Mar 24, 2014,  from America]
Tina,rnrnSuzanne and I enjoyed our trip. Charlie was a wonderful guide. His English was very good, and he's a terrific driver. He was very knowledgable. If he didn't know the answer to a question, he always found out. Charlie was very polite and helpful, and he played a big role in our having such an enjoyable vacation.rnrnThank you for making all of the arrangements for us.rnrnDiane Burrowes
NLT-140313-YK35929 [Mar 19, 2014,  from Australia]
The guide was good and he showed me the Canadian and Australian monuments. We drove around the area and I got a good overall impression of the battlefield.rnrnBut my map was not good enough to identify the exact locations of the Australian forces. Tommy tried to be helpful but he is not a military specialist. I am not complaining.rnrnNow I have a good military map from the Australian Embassy so I want to go back again to Gapyeoung.rnrnBob Muirhead
NLT-140214-LK33948 [Mar 11, 2014,  from Canada]
Dear Lillian:rnAfter Korea we were on a river cruise in Myanmar with very poor internet connection. We arrived back in Calgary from Bangkok last night. I want to tell you how much we enjoyed Seoul and that the services provided by Novaland were excellent. We are both old travelers and have been all over the world so we rarely find such good service. Thank you. After I adjust to jet-lag I will write again with more details.rnregards
NLT-140204-LK32234 [Feb 20, 2014,  from America]
hi Lillian,rnrnAfter three weeks of travels, we are back home safely. rnrnThank you for taking care of our Korea Tour. We were given first class attention from the time we arrived at Incheon Airport. The drivers and tour guides are very professional...always willing to help in any way.rnrnThe hotels you picked for us were perfectly situated. We were able to explore on our own after our daily tours. We enjoyed all of the tours but we particularly enjoyed our Jeju Tour.rnrnWe only had one confusion at the Busan train station - we didn't know that the driver will meet us as we get out of the train. We looked for him at the station exits (there were three). We eventually found him and all is well.rnrnOverall, you did an excellent job putting together our travel schedule. You took care of every detail.rnrnAloha!rnAmor
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