NLT-150829-EK57552 [Sep 23, 2015]
Dear Emma! Our vacation was amazing & fantastic. I really liked the tours, tour guides, hotels & transportation. I want to tell you & all other guys my great thanks!!! The only thing is that on Jeju island there were little time to visit all the places included in tours. For example, we had just 1 hour for Hallim park. But the place is really wonderful. It's good to have at least 2 hours)). I smiled a lot during our journey :) and took pleasure of every day in South Korea. I want to share my photos/videos. I uploaded them to google drive: https://drive.google.com/folderview?id=0B-3Y0kkZhlFkcTJhcTdMV2czaGc&usp=sharing Also, please, send to me Novaland tours post address. I want to send some gifts to you & also the tour guides I liked most of all: Daniel (Seoul City tour) & Mr. Yoon (DMZ & Suwon tours...). THANK YOU !!! p.s.: of course, if I go to Asia next year, I'll certainly use Novaland Tours!!! With best regards, Anna
NLT-150921-BK61414 [Sep 22, 2015,  from Australia]
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Bruce Thanks for asking. It was tiring because we have just arrived the night before but we enjoyed every minute of it. We look forward to Suwon tour tomorrow. Rachael
NLT-150914-EK58279 [Sep 22, 2015,  from America]
Emma, Thanks for asking about our tour with you. I will be glad to respond. The man who picked us up at the airport was great! He gave us a nice talk on the way to the hotel. The man who took us to the airport did not seem to speak English. This was not so good. The tours were fine. Some of the times and directions seemed to change for the program after we got there. This is not good. Pickup time for the airport was changed the morning of pick up—not good. The hotel was fine but some of the staff did not speak much English. The location of the hotel is great. It would be nice to tell your customers like us of some of the points of interest that are within walking distance to the hotel. The night markets are nice but people may not know about them. We found the people very nice, friendly and helpful!!! I hope this helps, Don Ward
NLT-150912-MK62134 [Sep 22, 2015,  from America]
Hi Melody, we had a wonderful time and Kim was a great guide! Will be happy to post a review this weekend. Kind regards Melanie
NLT-150902-CJ60245 [Sep 21, 2015,  from New Zealand]
Hi Cindy Thanks for the contact. From Japan we went to Hong Kong then home to NZ but I have been home a week now. I was going to write to you any way, as I own a company and encourage feed back so we can do better. Over all you did a great job sorting out the tour and Cindy you worked hard with all my changes, so I was never going to buy from anyone else. I will answer the below for you in Red 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Cindy was just perfect, I know I was not the easiest tour to arrange but Cindy kept answer the questions and making the changes. Drivers and guides were fine and the hotels where as expected. 2. How do you feel about the food during the tour? Especially for your daughter since she has food limit. Food is a good question, everywhere there was food supplied, the operators did an outstanding job except on the Night tour in Kyoto that was a Japanese Dinning experience. This was a Dinner tour and they got it 100% wrong all my daughter could eat were the peas, a true disaster, we had to buy her Sushi when we got back to the hotel so she could have something to eat. It was like she was not expected. I would have thought that a company contracted with a focus on a Japanese Dinner ( Dinner tour) would listen to your instructions about any of your customers special dietary needs, but they did not, so it did make us feel like they did not care at all. I know you only subcontract in companies to do the jobs so it’s not Noverland directly, but it does reflect on you indirectly. Would I book another Dinner tour with Noverland? not likely as I am not confident the message would be passed on correctly. (all other tours were fine with food) The best and most Outstanding meal was the Tokyo Day trip, it probably was the Guide that made it all happen but the meal was Top Class on equal with any quality restaurant, well done to the company you contracted. The Fiji trip was well catered too. Overall more good than bad, think the Kyoto Dinner tour company needs a wakeup call or change the operator you use. 3. Where can we improve to be better and stronger? Can only suggest better communication with the companies you sub contract to do the work, particularly around Food. 3. Any other valuable comments, travel experience and happy moments you may have. You did not get the weather right on the day we went to Mt Fujiyama, very cloudy and did not see the mountain, though we were an 8am start we did not leave Tokyo until 9.15 as the company you use does a Hotel tour picking up everyone then brings them all back to a central hub for distribution. This made a late start to the day, we meet a couple on the Train to Kyoto who had been picked up from there Hotel at 8.30am and got to the mountain about an hour before us and saw it before it clouded in. Just one of those things. So if you can control the weather over Mt Fuji you will have a everyone on you tours. I know you can’t control the weather and we accept the day was what it was, got some great pictures of pictures of Mt Fuji so we know what it looks like. Kyote was magnificent and the Bullet Trains are fast Thanks Cindy
NLT-150910-YK54220 [Sep 16, 2015,  from America]
Everything has beem great
NLT-150902-BK36408 [Sep 9, 2015]
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I have a lovely day in Busan. My guide is excellent and she opened up my eye to see the sights, smell the smell and taste the taste of southern South Korea uniqueness. Overall a fabulous trip and impressive view of the city. Thank you.
NLT-150831-CJ53048 [Sep 9, 2015,  from America]
Cindy I would be happy to give you some feedback. Booking a tour such as ours with an overseas firm we have never dealt with before can lead to big troubles, especially when one has to pre-pay everything upfront with no possible recourse if problems arise. However, this was certainly NOT the case with our Novaland experience. Everything was as perfect as a trip experience can be. The driver was right there on the pier in Otaru at the chosen time. He even asked some staff from the ship if we had left the ship yet. His car was impeccably clean and neat every day he drove us. He cleaned it every evening and made it look new every morning [ even though my wife and I were very respectful towards his car and left no mess inside and we wiped our feet every time we got back in to the car ]. The drive, Kakahiro Hosono, was extremely polite and his knowledge of English was in fact just ‘basic’ but that was fine. He communicated very well with us and even offered some information one would usually get only from a tour guide and not from a driver. The itinerary you put together for us was perfect, including large amounts of time for my photography in some very interesting and very beautiful places on Hokkaido. The flower fields in Furano were particularly spectacular. And the Shiroi Koibito park was amazing. I’m glad we went there since our ship did take us to the Otaru canal area and the Aoyama Family villa on Aug. 30. The Sapporo Grand Hotel was very nice; the Daiichi Takimotokan was “less nice” but still adequate. Two of our three full days with Kakahiro were beautifully sunny; the third day was rainy but we managed okay. The restaurants he offered us for lunch were actually quite good and gave us some traditional Japanese meals. And your work, Cindy, was also top notch. Your communications were punctual, informative, and very helpful. Every aspect was covered, our questions were directly answered, revisions to the itinerary were easily made by both you and by the driver. Your confirmation of payments was timely and complete and your initial proposal was very informative and helpful. One request I would make is that Novaland NOT charge a surcharge for taking payments by credit card. That is a rather “unfriendly” gesture, especially to first time customers who don’t know whether to trust a first time supplier. Paying by credit card gives the customer some assurance that, if anything goes wrong, the customer would have the support of the credit card company. Paying by bank wire can be dangerous if the supplier is dishonest; once the money is sent it is gone forever and the customer has no way to regain his loss. So, in summary, all the above things made for a very pleasant experience and I would happily recommend Novaland to others. Job well done !!! Thank you. Bob Specker
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