Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150329-YK54160 [Jan 1, 1970]

Thank you very much for the great service accorded to our family.rnrnThe tour was great except that for children, going to the jewellry factory and the Ginseng Tea Shop are not of much interest to them.rnrnWe will surely recommend your tour in the near future.rnrnMRS CARMELA GO

NLT-150330-CC34620 [Jan 1, 1970]

Hi Cindy,rnrnOverall we had a good trip, except for Guiyang :rnrn1. The driver did not turn up, Nicholas the tour guide came some half hour later & he had to bring us out of the station to take 2 taxis to our hotel. The taxis do not have air-conrn2. The next morning, the driver again turned up more than an hour late to fetch us to Anshun. So I guess we skipped some sites there, like the waterfall at the Seven Star Bridgern3. The last day, luckily, the driver was on time, but he dropped us some 150 meters from the station. Nicholas the tour guide helped us with our luggage to the station.rnrnNicholas did try his very best, but with no support from the driver, I guess it was really tough on him. Suggest that Novaland do not use this driver again. Sorry that we have to say that.rnrnRegardsrnrnrnMargaret

NLT-150330-EK55672 [Jan 1, 1970]

Emma, we arrived home safely in Malaysia last Sunday night. Thank you for everything. You did a good job and I might need your help again next year for my Europe tour. Thank you again and nice knowing you.

NLT-150331-FJ54894 [Jan 1, 1970]

Thanks Alice for the reminder. Our first day is quite ok though my comment is that a very few time was allotted for the Asikasa visit. Also, the tour guide does not explain to everyone his topic. He usually engages in conversations to some group inside our group of seat in couch.rnrnI hope the tour guide tom will attend to everyone with full attention to all guests. Thanks and regardsrnrnHi Alice, our tour of Mt. Fuji and Hakone today is superb. Also, Yukari, our tour guide is far more better than Miyata (tour guide on apr 1).rnYukari is very efficient tour guide - she really attends to all of us 38 guests during the whole day of tour. She is an example of a very good tour guide. rnrnThanks for all the assistance and help. We are so far enjoying our stay here in JapanrnrnThanks very much for all the assistance Alice. I will recommend you to my sister who is visiting Japan (together with my mother and some friends) in May 2015. I enjoyed my vacation in Tokyo. Thanks to you!

NLT-150401-TK50845 [Jan 1, 1970]

Hi Tina,rnrnWe are back from our vacation.rnThank you for arranging a wonderful trip for us, my family really appreciate the help that you and Mr Young had given to us during the trip. We felt warm with your service.rnrnThanK you Novaland tours and we hope to contact your again soon for our next vacation.

NLT-150402-TK51574 [Jan 1, 1970, from America]

Dear Tina and Novaland Tours,rnrnMy wife and I want to thank you, Novaland Tours, and Mr. Lee, Soo Bok, for an outstanding job during our visit to Korea. Mr. Lee was an exceptional tour guide. His commentary and insight were excellent and were full of insight. He understood what we wanted to see and did an outstanding job of representing your company and your country.rnrnOur warmest thanks and appreciation to you and Mr. Lee for a wonderful vacation.rnrnSincerely,rnrnDoug & Lani Moss

NLT-150405-TK55015 [Jan 1, 1970, from America]

We are a group of 6 Vietnamese American and Canadian citizens who just returned home from a last week visit to Korea. I would like commend Tina at Novoland for a well coordinated 5-day private tour in Korea. Mr. Young , our Seoul tour guiide ,provided outstanding services throughout our 4-days stay in Seoul. He has very good command of English, outstanding knowledge of Korean history , and with great personabilties to be with . He was very flexible to accommodate specials requests from a couple of people for meals, changing of attractions from the original itinerary from my group. He went above and beyond to by taking us to Seoul vista view at night and more importantly , the rnmorning trip to DMZ shortly prior to our depature in the afternoon back to the US which were not included in the itinerary. It was a very historial moment for me at the DMZ We were touched by his personal escort all the way to the the final entrance of the security gate at the airport. I highly recommend having Mr. Young as your tour guide in Seoul. Once again, thank you Tina and Mr. Young at Novaland for a wonderful and unforgettable trip to Korea. Sincerely, WilliamrnrnVisited April 2015

NLT-150407-FJ53983 [Jan 1, 1970]

Dear Alice,rnrnEverything is fine with us.rnWe loved your tour and it was organized very well.rnThe food provided was also nice.rnrnHowever, you forgot to tell us about the JR pass and we ended up spending more money on our travel.rnPlease mention this pass to your other tour guests since it has to be bought before you enter Japan.rnrnWe are very happy with your tour and will definitely recommend your tour to my other friends.rnI will also write a favorable review for Novaland on Trip advisor.rnrnThanks.

NLT-150408-DK53559 [Jan 1, 1970, from United Kingdom]

Dear Siva,rn rnThank you for your email which I just opened today.rn rnWe returned home last night from a three week tour of South East Asia.rn rnThe tour with Kim was excellent. We were extremely impressed with the way in which she handled our request to change the itinerary. This was our request not to visit any markets as we had seen many prior to arriving in Busan. She remained calm, offered us a change and delivered an excellent tour considering we only had 5 hours. Her command of English was very good and her knowledge of the history of Korea and the Buddhist way of life gave us a better understanding of South Korea and its people. rn rnOur visit to the memorial to victims during the Korean war and also the Buddhist temple by the coast will be very memorable to us for years to come.rn rnShe is a very capable guide, pleasant and gentle and we would highly recommend her to any of your clients. Her car and driving were excellent and comfortable.rn rnThe only down side was the lack of time against the total cost of the tour. At $340 for 5 hours we did feel it was expensive but understood that this was the day rate for Kim plus transport. However without Kim’s insight we would not have gained so much information or seen so much in the short time.rn rnWe hope to return to East Asia in the future and will take you up on your $50 reduction. Thank you once again Siva we will recommend your services to our friends.rn rnTom and Linda Salmon

NLT-150408-DK55264 [Jan 1, 1970, from United Kingdom]

HI Siva,rnrnSorry to take so long to get back to you. We have been home for six days and suffering from insomnia due to the time difference. rnrnOur tour with Kim was good although too short due to our brief time in port. We really enjoyed seeing your beautiful country. Thanks for all you and Kim did to make our time there enjoyable.rnrnJackie

NLT-150409-YK56313 [Jan 1, 1970, from Australia]

Hi! JoannarnrnThank you for your follow up :)rnrnYes we are back in Melbourne, Australia. Arrived safely home early this morning :)rnrnWe definitely will seek your company; Novaland again for our future visits in Asia.rnYour team Ms. Kim & Mr Choi was very exceptional in their service, flexible and thoughtful.rnrnFor example changing cherry blossom viewing from Jinhae to Gyeongju. We felt very pleased with the cherry blossoms...it was our main reason for our visit and we left Busan very happy and blessed.rnrnThey were also very considerate towards my children. Always assessing and adjusting according to my children's attention and level of energy.rnrnI will definitely get in touch in future and highly recommend family and friends.rnrnThank you to you too; Joanna for your efficiency and professionalism rnYours sincerely.rnBrenda Hiu

NLT-150411-TK52363 [Jan 1, 1970]

Hi Tina,rnrnHere are my feedback:rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn- their punctuality is greatly appreciated.rn- the guides, tour locations and transportation are all very nice.rn rn2. Where can we improve to be better and stronger?rn - I can't think of anything to improve as the entire experience exceeded my expectations.rnrn3. Any other valuable comments, travel experience and happy moments you may have.rn- It has been a pleasure dealing with Novaland tours. Thank you to you Tina as for your close involvement throughout the planning stages.rnrnI will consider Novaland Tours should I be requiring a tour package in future travels.rnrnRegards,rnDavid

NLT-150412-DK57257 [Jan 1, 1970, from United Kingdom]

Siva, good morning to you, thank you for a great tour. Lee was very Knowledgable and having served in Korean Army. His experince was great and he explained every thing to us. rnrnGreat tour , great service and enjoyable meal.rnrnPlease pass on to Lee our appreciation.rnrnThank you Siva

NLT-150414-MK50436 [Jan 1, 1970, from America]

Hi Melody, We just got back to the US yesterday and me and my family are very much satisfied with the service. All the guides and driver are very nice and knowledgeable. The service is superb. The hotelsrnthat we stayed are very clean and the restaurants that we went to are very authentic korean restaurants and veryrnclean. Thank you very much for planning everythingrnfor us. We could not have done it without you .we will for sure use yourrncompany again when we plan our next trip. I will send you somernpictures of our trip soon.I dont have any negative experience in our trip. Its all positive and we willrnforever keep this experience in our hearts. To our guides Elvis, kim, julie, jumi,Mr choi, choco, daniel,plsrntell them thank you fromrnthernbottomrnof our hearts. Karen

NLT-150416-TK32850 [Jan 1, 1970]

When we arrived at Incheon airport Miss.Tina Wu and Mr.Lee were waiting for our arrival despite was late. They were helpful and kind. It was a great experience with their food arrangements and touring. Thanks to both of them.

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