NLT-150427-LJ54802 [Jan 1, 1970]
Dear Lillian,rnrnMy apologies for not advising you if this earlier. My passengers were very satisfied with your service.rnrnThank you and we can look forward to more groups in the future. The Villamor family want to do an Osaka/Kyoto/Nara/Kobe tour same time next year.rnrnMarilou
NLT-150501-LJ57748 [Jan 1, 1970]
Hi Lillian!rnrnWe were very happy with our private tour especially with our tour guide Betty Yip. She was very knowledgable and considerate especially to the Seniors and kids who were always looking for comfort rooms. rnrnThe only comment is on the driver who refused to turn on the AC when some of my family went ahead to the van while waiting for the others who were using the comfort room. It was very hot that day and the group was tired but the driver did not want to turn on the AC for them unless we were all complete in the van. rnrnAside from that incident, we were very happy with the tour. rnrnMy husband and I will be in Tokyo from oct29-nov1 and are considering joining another 1day tour to see Mt. Fuji and other sites. I will contact you nearer that date.rnrnThank you for this smooth transaction and experience. rnrnRegards.rnAnna
NLT-150501-MK57789 [Jan 1, 1970]
We had thoroughly enjoyed our time in Seoul. We are now back in Malaysia. Pretty short trip but will go back there! Young is an exceptional guide! He made our trip easy and memorable! rnrnThank you to you too for your always speedy response.
NLT-150501-TK55027 [Jan 1, 1970]
Dear Ms Tinarn rnGood day to yournNothing much we can say. But we are extremely satisfied with the service rendered by your people, especially the tour guide, Ms Angela.rn rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnrn Travel consultant, we are very satisfied with Ms Tina’s service. Despite us asking so many questions and make so many changes, you assist us thoroughly till the end. The tour guide is awesome. Ms Angela provide us a very good service and if we ever have another trip to Korea, we definitely want her to be our guide again. Even though we arrange the hotel ourselves, she still so concern and assist us a lot in dealing and putting request to the hotel. Drivers are fine and helpful. Other arrangements are fine too. There are explanations about all the tourist spot that we visit, not too much info, just enough.rnrnIn total, we are very satisfied with all the services rendered by your time. Thank you very much.rnrn rnrn2. Where can we improve to be better and stronger?rnrn Hotel location and tourist spots. Maybe you should start considering few options for hotel. Offering Hanok stay, guesthouse stay or even a mini hotel would possibly open the options to travelers.rnrn As for tourist spots, maybe you can start proposing other tourist spots different from what other travel agencies offer. Of course your customer can customize their itinerary but proposing differently will make you special and will attract customers to know more about you. These are just my opinions.rnrn rnrn3. Any other valuable comments, travel experience and happy moments you may have.rnrn It is a happy moments throughout the trip. And we thank you for that.rnrn rnrn rn rnThank yournrn rnrnBest Regards,rnrnAzirah RadzirnSenior Executive
NLT-150505-FJ57197 [Jan 1, 1970]
Dear Alice,rnGood day, we arrive yesterday morning because the flight delay for one day.rnWe are satisfied take the tour from your company Novaland tour.rnMy brother and his family never complain of anything.rnOnly one time about the little bus, in general it's good.rnThe tour guide and Driver both them nice person.rnrnThank you Alice,i hope we can take the tour from you next time.rnrnGood bye Alice..rnBest wishes!rnYours Mimi..
NLT-150506-LK54823 [Jan 1, 1970,  from Canada]
Hi Lillian, rnrnWe just got back from our wonderful holiday and wedding in Korea. rnrnThe tour which you planned for us was just amazing. Each tour guide - Mr. Lee, Ki Ock, and Mina were just excellent and so good to us. Their English was very good and they gave us lots of history and information about all the places that we visited. The drivers were excellent as well. They were prompt and always right there to do things for us. We were always amazed that we were always picked up exactly where we were supposed to be and always on time. For lunch each day the guides took us to wonderful Korean restaurants and had wonderful meals planned for us. Our tour could not have been better. rnrnWe arrived back in Seoul Train Station 2 hours early (that was our change) so we phoned was it Jini at the Seoul Office and she was right down to pick us up. She stayed with us in the cab and then when we got to our hotel she stayed with us and we went for a walk so she could show us around and find a good place to eat. Could you please send me her correct name (I misplaced that paper) and her Seoul office email address as I want to send her an email to thank her again. She was just so nice. rnrnWe loved Korea and our time there. Thank You so much for planning such a wonderful holiday for us!rnrnAl and Joan Krause
NLT-150510-TC55003 [Jan 1, 1970,  from America]
Hi Tina,rnThe trip was great and enjoyable. The hotel in Beijing was very nice. However the location was a little bit hard for us to find English menu Resturant. We found one with recommendation from the hotel. The sites in Beijing were wonderful. The tour guide was knowledgeable and friendly. The driver was always early. The car was comfortablernrnXi'an, as you know the hotel was not as what we would have like. But the location was fantastic. It was lots of selections for dinner. The tour guide was probably the least friendly and not as personable when compared to the other two. But she was polite. The driver was good and always early. However the car was a bit old and not as comfortable in the back. The sites in Xi'an was very interesting. rnrnShanghai was wonderful. You did a great job with the hotel. The location was great. It was very convenient for two nights we stayed. We could walk everywhere. The tour guide was the best. She was wonderful, very friendly and personable. Only one day we spent with her but she made us feels so comfortable. She was helpful and very bubbly. rnrnOverall the trip was very nice. Thank you for your help and prompt respond to our request during the trip. rnrnSara and Diluks
NLT-150510-ZK57699 [Jan 1, 1970]
Hi lynee! I really plan to email you but we're so busy when we came back. rnOur tour experience in korea was great,fun and memorable one. Hotel staffs are nice,good food and clean rooms.Our tour guides Mr.Lee and Ms.Lydia were so accomodating up to the airport,never left us until we're clear.rnOverall we were satisfied with your arrangements. You had been patiently replying our queries,surely, we'll be looking forward for another travel tours with you someday. rnThanks .rnrnMelanie
NLT-150513-EI57393 [Jan 1, 1970]
Dear Emma,rnEverything was wonderful..service, guide, hotel, tour guide, food etc very good.rnThank you so much. I hope my next trip someday with my family will use Novaland again especially arrange.by Emma.rnrnYours sincerely,rnAryati
NLT-150521-MK56099 [Jan 1, 1970,  from Brazil]
Thank you for give to me and my husband a good gide in Busan.rnMrs. Ki Ock Jung is a fantastic gide, she is polite, very good gide, work hard with eficience and she is a very very good person.rnWe are going to miss her and Busan.rnLindalva Miranda from Brasil.rnrnFirst I want to tell you that your country is wonderful and nice. The city is clean. The people are educated and young people are delicate and even try to help tourists. The people in Korea are very pleasant.rn rnThe service we had on trip was great. The tourists guides were very good on their service, specially the one from Busan city! In Seoul, Mr.Lee, Soo Bok, was also a good one! The Busan guide, Mrs Ki Ock Jung, was the best...rn rnTalking about the hotels, the chosen hotels were very pleasant! But please note that apart from the hotel workers in Busan that at least one person could patiently speak english.rnIn Jeju there was nobody who could. We had a hard time in that hotel even to ask for a soup!!!!!! And I could not takes the soup!...rnExplain: When we came back from tour, the restaurant from hotel was already closed. Because of that I had dinner,two days, French fries with soda, outside hotel. Or we eat potatoes,or would have to eat very spicy Korean food *:)) gargalhadas*:)) gargalhadas*:)) gargalhadasrnSometimes the guide wrote for me, in Korean language, what I wanted to eat, but not so the manager and 3 others from the hotel,trying to help the manager, does not understand anything at all. Was a shame what happened. I chose good hotel!rn rnTransport was good. The last day in Korea, going to the airport, was the best. In Brazil when we do well every day and the last day we do the best, we say " closed with golden key ". And you did it.rn rnFor you to be better and Strong I suggest a schedule that arrive early at the hotel, for the night to go watch a show of korean dances, things korean folklore etc. I like that a lot and not watched. It was a pity!rnOf course,this is my opinion, because I think in a show beyond to watch beautiful things of the Country also in the chilled out and played and laughed with people that make tour with us for several days. It's good to make interaction with people from other Countries.rn rnThank you for the discount on the next trip. In Asia lack only know Vietnam, Laos and Nepal. The Nepal we can not go this time because of the earthquake .rn rnI hope my words will help with what you are looking for in matters of improvment of your servisse.
NLT-150523-MK56219 [Jan 1, 1970,  from America]
Yes, I am enjoying my trip so far. I didn't made a mistake with down grading to 4 star. This is perfect for me. I would definitely recommend this tour. The replacement site to DMZ, the kimchi making was fun. I would really recommend Ms Kim in Busan. She is very knowledge local guide, I learned a lot.rnrnThank you very much for arranging this tour for me.
NLT-150602-CJ52900 [Jan 1, 1970]
Hello CindyrnGlad to inform you that we have safely landed at Kuala Lumpur International Airport at 6pm japanese time.rnThank you for your good service and send my thanks to all the tour guides.We will always remember the nice and sweet memories in Japan.
NLT-150607-YK57154 [Jan 1, 1970]
Dear JoannarnrnIt is great. I appreciate the standard of your services. Tour guide is perfect, bus suitable and very punctual. As you know together with us are 4 children and 2 infant. The program are perfect for us. Tomorrow the bus will pick us at 10.45 am.rnrnThank you very much and looking forward the Japan tour.rnrnDear JoannarnrnI would like to thank and congratulate you and all your team, on the success and smooth tour throughout my package with you. It has been a great tour and we have been receiving a very good support and assistance from tour guide. Definitely it is experience for everyone to remember. Thank you againrnrnRegardsrnYunus
NLT-150613-MK56092 [Jan 1, 1970,  from Australia]
Yes, we are back now at home. We fell sick but it was just normal flu which I got from Indonesia.rnrnWe had a good time. The place we visited are good. The tour guides are very accomodating.rnrnThe only thing is we probably arrange little too busy schedules. If we havent been somewhere else before Korea that would have been fine though.rnrnSo in all, everything is good and we enjoy the holiday.
NLT-150721-LJ59736 [Jan 1, 1970]
Hello Lillian, rnrnEverything was good, our tour guide in Tokyo was excellent and was able to cater to all our needs. However, the hotel in Kyoto was not that good and needs a lot of improvement. Other than that, we enjoyed our trip and would recommend nova land tours to family and friends. rnrnThank you rnrnrnBest wishes,
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