Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-140406-TK35399 [Apr 23, 2014, from Sweden]

Hi Tina! We were so happy and pleased with the trip as a whole! Everything's fine with all of us, including the baby :) Apart from one small error, it said in our itinerary that our Jeju tour started at 9.30 in the morning, so we got quite startled when the tour guide called our room at 8.30 and wondered where we were? But everything worked out fine and everything else was over all expectations! I'll try to answer as thoroughly though to the questions below: I only have positive comments on all of this, from tailoring our trip, to the guides (Mrs Kim in Busan was truly amazing! So friendly, knowledgable, everything! She is the best!) everyone we came across we're very friendly and spoke good English. Only thing there might be to comment on was the breakfast service at Toyoko Inn/Busan. It was so crowded and a lot of people that we almost didn't make it before the tour. I know that this isn't your fault, but it was a bit annoying. Also in Jeju at the ever hotel. Their breakfast was delicious but only on for one hour - between 7-8! A little bit too short we thought. But everything else, too notch! For me it was a very special trip since it was my first back to Korea where I was born. It was overwhelming in many ways, but all in a positive way. Everyone we met were so friendly and saw me as a Korean and your people were also part of this whole experience. I will definitely go back!

NLT-140315-TK34928 [Apr 15, 2014, from America]

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Dear Tina, Thank you so much for all your help. We had a great time in Korea. The hotels in Busan and Jeju were really nice. Eventhough the Pacific Hotel in Seoul is not as nice as the other two, the room and bed were small, but the location was awesome. Our tour guides were excellent. Mr. Lee Chul Kyun in Seoul was so caring and nice. He took good care of my 80 years old mom. I booked the Nanta show, he even walked me to the theater making sure that I know my way there and back to the hotel. My mom and I were so touch by his thoughtfulness. Ms. Suh, Hyang Kyung in Busan was awesome too. She is very patient, kind and cheerful. Ms. Rachel from Yeha big group tour in Jeju was excellent also. All the drivers were careful and nice . Novaland makes us feel like VIP guests. Thanks for making our trip an unforgettable. I sure will recommend Novaland to friends and family.

NLT-140408-YK36580 [Apr 11, 2014, from Canada]

Hello, Yes, we had a great time. Thank you very much for your hospitality, we are very appreciative of your help. Our tour guide was excellent and extremely helpful and accommodating. We did get lost and they were brought back to the tour with acceptance and grace. Many thanks, Kindest Regards, Deborah Bertram

NLT-140321-LK35065 [Apr 10, 2014, from America]

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Hi Lillian. Thanks to you, for your patience and your expertise, our visit to Korea was very pleasant. The tour guides, drivers, the agent in Seoul office (I am sorry I forgot her name) were wonderful and very attentive. Only one "very minor" issue was the tour guide that I had could not tell me much about the places that we visited.....or may be there was not much to tell?! Other than that, he was great. I give a thumb up for everyone and will definitely recommend you and Novaland Tours to all my friends and will again seek for your assistant on my next trip to Asia. Sincerely, Natalie Phuong

NLT-140306-YK36005 [Apr 4, 2014, from America]

Hi Joanna, We finally arrived home this morning after an amazing, wonderful trip. We enjoyed our stay in Busan and we were pleased that we found places to eat on our own but we had our son with us who had been in Korea for 1.5 years so that really helped. Other than some of the outlets not working, the Toyoko Inn was fine. I wasn't complaining about the itinerary, but for future clients (especially Americans) you should mention the lack of handicapped access in most places in Korea. It was the great quantity of giant, stone stairs that I was really talking about. They were difficult for most of us but I was very proud that I was able to do almost everything. The only things I skipped were the climb to Sunrise Mountain on Jeju Island and the tunnel in the DMZ. To understand my success, one year ago I weighed 186 kg and when we left for our trip I weighed 120 kg. My family is very impressed by the activities I was able to participate in. The best parts of the trip happened by accident: We arrived on Jeju on the last day of the Fire Festival where they set a mountain on fire and there are fireworks and many activities set up. We took a free shuttle bus and had a wonderful time. At the Suwon village they cancelled a mock wedding ceremony due to weather and just as we were about to leave they decided to go through with it. The only time food presented a problem was on the city tour of Seoul. We went to a restaurant that served spicy bean curd soup so we had no meat since they only served pork (this only bothered my son since bean curd and egg were OK with my wife and me). The real problem was the spicy part. We got it and could not eat it due to the spice content (and we had already been in Korea for a long time). We asked for another bowl and it was slightly less spicy but not by much. My son loves Korean spicy food and he said even his was too spicy. We ate what we could but were not happy. Our guides were great, especially Joy (Joi?) and Chul. It was a wonderful time and I took over 1300 photos and videos. My wife and I agree that we will give Novaland 5 stars on Tripadvisor. Thank you for everything you did for us and we will be sure to contact you when we go to Asia again. Larry Cohan

NLT-140325-YK35519 [Apr 3, 2014]

Hi Joanna We are back in Singapore yesterday. Thanks very much for organising this wonderful holiday and following up with us on the details. The tour guide were very good and patient with us as we have a baby. Treated us like VIPs. We will not hesitate to take up another vacation with novaland. We enjoyed this holiday and will look forward to another one. Thanks once again.

NLT-140309-TK33528 [Mar 24, 2014, from America]

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Tina, Suzanne and I enjoyed our trip. Charlie was a wonderful guide. His English was very good, and he's a terrific driver. He was very knowledgable. If he didn't know the answer to a question, he always found out. Charlie was very polite and helpful, and he played a big role in our having such an enjoyable vacation. Thank you for making all of the arrangements for us. Diane Burrowes

NLT-140313-YK35929 [Mar 19, 2014, from Australia]

The guide was good and he showed me the Canadian and Australian monuments. We drove around the area and I got a good overall impression of the battlefield. But my map was not good enough to identify the exact locations of the Australian forces. Tommy tried to be helpful but he is not a military specialist. I am not complaining. Now I have a good military map from the Australian Embassy so I want to go back again to Gapyeoung. Bob Muirhead

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