Sorry for the late reply in feedback, but have come back from holiday and been swamped at work the last 2 weeks.
Travel Consultant - 5 - thanks for the prompt replies, feedback and updates
Tour Guides
4 - English language
4/5 - Subject knowledge (my husband was able to stump them once or twice :)
4/5 - Ability to explain
5 - Attitude - super friendly and courteous
5 - Flexibility - we had a couple of challenges with trains not running, each guide adjusted well
Drivers & Cars
5 - airport transfers were clean, roomy, comfortable and courteous
Hotels
4/5 - location and comfort of Tokyo, Kyoto & Osaka - all really good.
Sights & Activities - 5 - good choices for our "see & do as much as possible in 12 days or less" tour
Public Transport
5 - bullet trains are awesome. Probably should have done a train from Osaka back to Tokyo rather than taking a flight
4 - local trains & buses were fine; just had a issues with track closures that forced us to change plans (2x), but the guides were agile and took it in stride.
Overall score I would give a 4.5! It was a great experience and I would recommend Novaland to others.
Kind regards,
Gail
[15:12, 7/28/2023] VJ128459 Siddharth: Hi it was a nice trip. Mr Yuki was very pleasant and helpful
[17:19, 7/31/2023] Doris NovalandTours: Hi Siddharth, have you arrived at Hakone hotel?
[18:04, 7/31/2023] VJ128459 Siddharth: Hey yes. Checked in to hotel
[18:40, 7/31/2023] Doris NovalandTours: OK, sounds good!
[16:37, 13/07/2023] VJK124320 Shalayla: It was lovely
[20:06, 13/07/2023] Doris NovalandTours: Have you arrived at Kyoto hotel?
[20:20, 13/07/2023] VJK124320 Shalayla: We just arrived
[17:09, 14/07/2023] Doris NovalandTours: Hi Shalayla, I would like to know how was today's trip with Mr. Nobuaki?
[17:11, 14/07/2023] VJK124320 Shalayla: It was good
[17:23, 14/07/2023] Doris NovalandTours: Sounds nice, enjoy your trip
[18:13, 17/07/2023] Doris NovalandTours: Hi Shalayla, I notice that the weather is not good in Busan, may I ask how about your trip with Mr. Jade Kim?
[18:26, 17/07/2023] VJK124320 Shalayla: Weather has not been that bad. The trip today was great
[18:33, 17/07/2023] Doris NovalandTours: OK, enjoy your trip!
[21:02, 17/07/2023] Doris NovalandTours: Did you get the message from Mr. Brian? He sent to you a few hours ago
[21:12, 17/07/2023] VJK124320 Shalayla: Yes
[19:49, 18/07/2023] Doris NovalandTours: Hi, have you arrived at Seoul Station? Our staff is waiting you for a long time
[17:41, 19/07/2023] Doris NovalandTours: Hi Shalayla, I would like to know how about Seoul tour today?
[18:26, 19/07/2023] VJK124320 Shalayla: It was nice
[18:43, 19/07/2023] Doris NovalandTours: Sounds great!
Hi Whitney,
Hope all is well with you. We would like to thank you for organising a wonderful trip for us to Da Nang. We had a great time and enjoyed ourselves.
Our special thanks and gratitude for both Mrs Linh (Linda) and her husband Peter for providing an excellent tour and services. They both took care of us very well and both my wife and daughter were really happy with Mrs Linh taking care of them, more or less like a family member.
Once again thank you for your continuing best services for us. I will be in touch with my/our next trip requirements soon.
Take care and all the best.
Best regards,
Sri
Best,
SWM.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
5
It was great working with you Cindy.
Always pleasant and patient when we were trying to figure out our travel plans. Had a unique experience visiting family and different areas of Korea.
Cindy helped us make different arrangements when our personal plans didn’t work out to travel to Jeju Island.
4.5
5
5
5
5
5
5
We didn’t get to do the Gapyeong Rail Park because it was booked for the day. Tickets should be bought in advance. It worked out though because we were able to see the Seoul Sky Building.
5
Great options recommended by guides.
5
Last minute travel booked to Jeju Do
5
I hope you’re doing well. We returned home yesterday. I want to thank you and your team for a wonderful vacation. You made visiting Korea and Japan very enjoyable and hassle free. I appreciate all of your work. Thank you and take care.
Sincerely,
Josephine Tamola
We want to thank you for sending a cake for my Dad and sister’s bday. That was really thoughtful. Mr. Kawakita has been VERY helpful and is SUPER nice during our entire trip - even on arranging the cake delivered to the hotel! That’s beyond his duties, but he happily did it for us. Everything here in Japan is beautiful and we enjoyed every single day with the help of your company. From Ms. Sunny- who is very nice and welcoming, to Mr. Kawakita San, and our very good and patient driver (I think his name is Mo - not sure)! We will definitely recommend your company to our friends in the USA and Philippines. Will also write a very good review once we get back to the Philippines. You guys deserve it!!! 100 excellent service! You guys are awesome!! You made our family trip very memorable.
Again, our heartfelt thanks. You are the best!!
Sincerely,
Leah Quiambao
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is excellent! Very helpful. I will definitely recommend her to my friends. | |
Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | Our driver and Mr. Kawakita are very flexible, helpful, nice, and knowledgeable. Definitely 100% customer service! | |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 Yes! |
| |
Too Tight or Too Loose? | 5 | We were able to adjust our schedules. | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
|
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Overall Score of the Whole Package | 5 |
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Hi Doris,
Thank you for your services. We were impressed with the planning and organization of our tour.
I will definitely recommend your travel agency to my friends who want to visit South Korea or other countries in Asia in the future.
I filled in the form. Let me know if you have any questions.
We were definitely pleased with our visit to South Korea.
Best regards.
Miriam Abe
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris always replied the emails promptly, and was very helpful in planning and accommodating our requests related to the tour itinerary. | |
Driver Guides | Command of English | 4.5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 | The guides were always willing to help with our requests. | |
Drivers and Cars | 5 | The cars were always clean and comfortable. | |
Hotels | Location | 5 | Hotel locations were excellent in the center of the city with walking distance to restaurants and shopping. |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 | The majority of places we visited were really interesting or worth of visiting, except a couple of places that we felt awkward and not worth of visiting such as the sale pitch before visiting the folklore village at Jeju Island. |
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4.5 | The weather was very hot, so a few times it was very hard to keep up with the schedule, but the guides were always accommodating whenever possible. Other than that, the scheduled itinerary was very good. | |
Meals | 4.5 | All the places recommended by the tour guides were great. The reason for not being a 5.0 is that a couple of times the food was too spicy because we couldn’t explain our request due to the language barrier. | |
Public Transportation (train, flight, cruise, etc.) | 4.5 | In a personal note, we were a bit disappointed with the rapid train from Busan to Seoul. We were expecting something like the Shinkansen in Japan, and it was not to the same standards. | |
Any Other Aspect | 5 | The trip was very well planned and organized. The guides were always punctual, courteous and accommodating. The taxi drivers were always on time waiting for us whenever we arrived in a new location. | |
Overall Score of the Whole Package | 5 | ||
Hi Whitney - we just got back from our Vietnam trip and every part of the tour was excellent and first class, especially our guides in Da Nang and Hanoi. Thank you.
Gil Garcia
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5+ | ||
I’m so sorry for the delayed response. We jumped right back into “life” after our trip and are finally catching up with everything! We are truly grateful for all your help and greatly enjoyed our trip. If anything, we would have wanted a tour guide for another day. It was fun getting to know them and we appreciated them so much, especially Yuki.
Thank you again for everything,
Janelle
Sent from my iPhone
Hi Whitney, thanks for all your help! We had a great time. Please see my comments below.
Best,
Rebecca
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Whitney went above and beyond to create a great trip and was very patient with me! | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | The tour guides were nice, trustworthy and knowledgeable. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
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Comfort | 4 | Lotte City Jeju was just ok. The other hotels were great. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
|
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Overall Score of the Whole Package | 5 |
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