It was truly an AMAZING trip.
Good Day Lynee
Mike and, I have been back over a week now, I want to thank you for your service you help make this a trip of a life time. Working with you was easy and, fun planning my Birthday Trip memories for a lifetime. I would highly recommend your company. Yuki our guide/driver exceed are expectation it had to be the hottest day of the year he had bottle water, towels for us when we got in the car. Great easy to talk to and love that every stop he was so knowable we learn so much about the culture and practices. And when the Ninja Village was close he took us Odawara Castle which we really enjoy took some great pictures there.Yuki knew the places to have lunch Mike loved the lunch all I heard was mm mm lol. When we got to the train he went in the station with us made sure we got on the right train and even purchase snacks for us then give us a note in Japanese to give to the taxi driver to make sure we got to the hotel it was late and he know we had a full day and was tried. I can't express how much it meant to us oh and he gave me a birthday gift a stamp book so while in Japan I was able to collect stamps Mike got one for himself so the last day we want to the different Temple to get stamps. Thank Thank You. Are time on Kyoto was good also we made it to every stop and had a enjoyable time guild/driver was very knowable also and made sure are needs was meet.
I pray we be back but when we're planning another trip I will contract you and we having video screening I'm putting the picture on a disk with music I think I got over 400 picture and II'm going to make sure your Company is mention through out. 100 stars Out Standing Service.
Thank You Thank You
Cynthia ChaCha Frye and Michael Frye (son)
Thank you Mike for my 60th Birthday Present.
Lynee,
Thank you for arranging our tour with Yuki today. We had a most enjoyable time with him. Yuki is so personable and friendly. He was a great guide for us today, providing good information related to the places we visited. We enjoyed all of the places. He is a very good driver. We decided to skip the Ramen Museum as we just wanted to get to the airport. Luckily, we were able to check in early for the flight, so everything worked out.
Please tell Yuki we really enjoyed our time with him. And also tell him thank you for the lovely gift of chopsticks. We were very surprised to receive the gift but we appreciate his thoughtfulness.
Thank you again for arranging our tour. We enjoyed our visit to Japan. The people are so friendly and helpful, and every place we visited was so clean.
Sue Lingo
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Very responsive
Tour Guides
Command of English
4
Sometimes hard to understand, but good overrall
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
5
Driver was excellent. Good driver, very professional, very patient. Van was comfortable.
Hotels
Location
5
All good
Comfort
4
Ryokan was kind of old. Hotels were all good.
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Tokyo river cruise was disappointing. We would have skipped if we knew what it was like. We were disappointed we couldn’t see the Imperial palace grounds. But fish mkt was amazing.
Too Tight or Too Loose?
5
Public Transportation (train, flight, cruise, etc.)
5
Shinkansen was hot. It seems the people over there are accustomed to that.
Any Other Aspect
Overall Score of the Whole Package
4
We had a really good trip, everything was on time, saw what we wanted to see.
I would like to thank you for arranging my bangkok tour last September. It was an excellent tour and very thankful for the driver and escpecially to our tour guide Amy..
Best regards.
Aida
Hi Cindy,
I’m glad you ask. The pickup from airport: Excellent.
The Tour in Tokio was above expectations, she was able to accommodate all our needs and you can tell she enjoy what she is doing.
Command of English: Excellent.
Knowledge of Subjects: Excellent.
Ability of Explain: Excellent.
Attitude: Excellent.
Flexibility: Excellent.
Whitney - we arrived safely yesterday afternoon.
First of all, we want to express our gratitude & kudos to you for helping us navigate through every aspects of our trip. The three of us had a blast and checked off everything we wanted to eat, buy, see, experience and more. We cannot ask for a better trip. You have been very instrumental to ensuring this happen for us. Your attention to detail and responsiveness gave us a lot of comfort and confidence. We will be referring our family and friends to you for sure.
We also wanted to call out the exceptional services provided by our Hokkaido tour lady and driver. The driver is a Hokkaido native and took us to some of the local restaurants and ice cream shops and exclusive sightseeing places. They really went above & beyond.
Thank you again for all your help and we look forward to working with you again. Please see survey below.
Jamie/Frances/Jenny
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Just perfect. We had the flexibility to adjust as needed. | |
Meals | 5 | Thank you for helping us with some of the reservations | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 |
| |
Spent many months organizing my trip with Amina who was great! Everything worked like clock work, trains, air, and guides. This was a private tour, Seoul, Busan, Jeju as I was traveling Solo. The guides were all friendly, helpful, and fun. I will be looking at other Novaland Tours