NLT-190328-EJ108708 [Apr 1, 2019]
Hi Emma

I’m sorry for the late response. We are on the way to Osaka now. 

Both guides have been very helpful. So far, both hotels we stayed were also conveniently located and good.
 
Thank you so much.
Regards
Janet

NLT-190327-XJ84836 [Apr 17, 2019,  from United Kingdom]
Awesome trip thanks to Novaland (and Caroline)

Just got back from an amazing 4 week trip to Japan where we had a fantastic time and (almost) everything went like clockwork.

Caroline was so helpful to us in the planning of the trip, responding quickly to all our countless questions, presenting options and responding quickly to all our requests.

We had a mixture of coach tours, tour guides and independant touring with Novaland handling all the hotels and providing us with accurate and easy to follow instructions.

The one time when things went slightly wrong, Novaland were instantly available and resolved the issue.

As UK travellers we were of course very nervous about arrangements with a non UK (and non ABTA) tour company particularly when it came to wiring large sums of money, bur we are so glad we proceeded.

We finished up with a perfect trip at a much lower cost and with much more local input than if we had gone with a UK based company. 

We would have absolutely no hestation in recommending Novaland and will definately use their services again.

NLT-190327-VK106897 [Apr 15, 2019,  from Australia]
Hi Doris,

A belated thank you for organizing a wonderful tour for us. I really appreciate all the hard work that you put in for us, and your advice on itineraries and scheduling.

My family really enjoyed their time in Korea - you have a beautiful country, with lots of friendly locals and delicious food. We were so lucky to see the Cherry Blossoms in bloom; they are truly spectacular. We would love to return one day and see more of your beautiful country.

Best regards,

Patricia
NLT-190326-EJ103148 [Apr 12, 2019]
Dear Emma

Guide Mr Miyasaki was excellent.
We enjoying ourselves so far.
Thanks for all the arrangement 

Regards

Ang KL

NLT-190325-QI109700 [Mar 26, 2019,  from America]

Wanted to let you know that Victor was amazing. Not only very knowledgeable but kept us very safe !!  Excellent guide and very enjoyable company. 
NLT-190322-DJ109185 [Apr 9, 2019]
Dear Sanjeev


Sorry for not getting back earlier, We meant to write to you and thank you and Siva along with her team for organizing a beautiful holiday for us in Japan.


The quality of transport and guides was really excellent except the guide in Tokyo could be briefed on a lot of the modern side of Tokyo especially for the younger generation. He did have excellent knowledge in regards to the older part of Tokyo.


We will  be recommending your service as well as Novaland to any of our friends who would wish to travel to Japan.


Thank you once again.


Thanks & Regards,


Sonali Furtado
NLT-190320-YK109375 [May 17, 2019,  from America]

I just got back home from my long trip to Asia. Thank you very much for the tours you arranged in Korea. We are very happy with it.

NLT-190320-JJ93044 [Mar 25, 2019]
Hi Lily, 


How are you? Sorry I haven't got back to you. 


The trip to Japan was wonderful. We had a great time. The guides were excellent. I would not change anything except maybe adding more days to the trip!!! I am happy to have visited Japan. You and Novaland made this experience precious and unforgettable. I will come back to Japan again. 


Thank you lily. Please convey my best to both my guides. Do let  them know that they took care of us very well. 


Thank you again. 


From,
Maneeta & Sania 
NLT-190320-FJ109900 [Mar 29, 2019]
Hi Alice,

thank you for assist u on our holiday. the service from your team are excellent.

I attach photo that you can use for the video

look forward to receive the result

Cheers,

Dony 

1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
4 

 

Tour Guide
Command of English
 3.5

 

Knowledge of Subjects
 3.5

 

Ability of Explain
 3.5

 

Attitude
 5

 

Flexibility
 5

 

Driver and Car
 4.5

 

Hotels
Location
 5

 

Comfort
 5

 

Sights or Activities
Worthiness of Visit
4 

 

Meet Your Interests?
 4

 

Too Tight or Too Loose?
 4

 

Meals
 4

 

Public Transportation (train, flight, cruise, etc.)
 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package
 4

 



NLT-190320-BK107840 [Apr 2, 2019,  from America]
Hi Bruce,
Jade Kim was a great,laid-back tour guide, he showed up on time at the hotel, had a roomy van for transportation; amenable to change schedules when all of us are tired; recommending appropriate food for lunch. and of course the knowledge of old history sites and treasures were abundant. It was overall very good experience and I do recommend him for other English speaking families. 
NLT-190319-JJ108931 [Apr 7, 2019,  from America]
Hi Lily,
We got home last Wed(4-3).
Our trip to Japan was enjoyable .
Our tour guides are very knowledgable
and good singers. The drivers are safe 
conscious. Thanks for your help in making our trip memorable. One feature
was lacking—-Imperial palace was closed on the day we were there.


Regards,
Perla
NLT-190318-WJ104458 [Apr 8, 2019,  from United Kingdom]
Hi Nick 


Please tell Whitney we are had a great time & really enjoyed Japan!


Tokyo was fantastic, busy day & nights with all the hustle & bustle !! Seeing Mt Fuji was incredible though we only got to the first Station. 
Have to say the hotel in Hakone on the shore of Lake Ashi with the spectacular views was incredible!! one we will never forget 
Takayama was different with the Hida Villages & more relaxing ,tranquil.
Kyoto we loved!! ( hotel perfectly situated beside waterway full of cherry blossoms!! )
Osaka is great too. Loads of cherry blossoms everywhere. 


All the tours have been great & the itinerary she prepared has worked out very well for us.


 I tried to email but for some reason they got stuck in the outbox. 


Please thank Whitney for us, all her hard work has made our holiday a truly wonderful experience in Japan.


Best regards 
Jacqui
NLT-190318-EK100663 [Mar 23, 2019,  from America]
We visited Seoul with our family for a week long visit and I’ll admit I wasn’t sure what value a private tour would bring. We were with Charlie and it made such a difference to have a local bringing us around. I would highly recommend him as someone to help navigate the traffic (!) and he knew the best local spots to eat that you would never stumble across on our own. In addition he was just a fun person to be around and we enjoyed getting to know him.
NLT-190316-XC105664 [Apr 3, 2019,  from United Kingdom]
Hi Caroline,

Just wanted to let you know that everything in Hong Kong went really smoothly and Bill (and the drivers) were excellent guides, we highly recommend them.

We are at the airport waiting for our flight to Nagoya.

Many thanks and Regards 
NLT-190307-BK109203 [Mar 16, 2019,  from America]
Hi Bruce,

We had a great time in Korea. Our guide Freddie provided outstanding service- he exceeded all expectations and maximized our time in Korea. From pick up to drop off at the airport he really took good care of us. Very polite and welcoming. He went above and beyond. We lucked out on our guide and would always have great memories of our time there. All thanks to him.
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