NLT-190419-VJ109445 [Apr 21, 2019,  from Australia]
Lovely tour. But not the best weather. Low clouds covered Mt Fuji and cold and windy in Hakone. Yuko, our guide, was great.
The sun is shining this morning and we are going to Kyoto, via Nagoya.
All the best,
Tom
NLT-190419-EJ104172 [Apr 22, 2019]
Traveling with elderly wasn’t easy however Novaland thoughtfulness made it possible for us, sincerely thanks to the effort and helpful tour guide with no language barrier during the trip.
NLT-190416-CK110785 [Apr 24, 2019,  from Australia]
Dear Cindy, 

I am just back from the trip and quickly thought I should report back to you. 

My tour was excellent and Michelle the guide was great to work with. Whilst under time pressure with the ships departure at 4 PM we managed to do everything I had planned. 

Adriana was also happy with her day in Busan. 

I would always suggest to visit the temple by the sea first to beat the crowd. It also means that Gamcheon is open and in full swing. The visit to the War Cemetary is a must for our travellers. A real highlight which we managed to squeeze in. 

Michelle booked a restaurant which was on the bottom of the hill requiring many steps down from Busan Tower. Not Ideal as we are dealing with mature travellers that just can't handle all the steps, especially after already walking more than 100 at the temple. 

The restaurant would not have been my choice, although travellers seemed to enjoy it. The entrance and stair where less than appealing and dirty. 

In future I would much prefer the restaurant we went to on the last trip. Its upstairs in a shopping mall. very clean, lots of food choices offering a buffet. 
Sorry I don't remember the name. 

Michelle was fun spoiling us with all sorts of sweet treats. Knowledgeable and very organised and obliging with our requests and needs. 

Many thanks for organising this for us. Well done. 

I guess it will be on again on the 13th of April 2020. Get ready and send your quote when you get a chance. 

Thank you for your good work. 

Yours sincerely,

Hardy Schneider
NLT-190415-DJ103280 [Apr 16, 2019]

NLT-190414-XJ109177 [Apr 16, 2019,  from America]

Caroline: 

We wanted to let you know that our guide, Toru, was FANTASTIC! He took us from Aomori to Hirosaki Castle & Park. He was knowledgeable, well prepared & a joy to be with! We would rank him tied for #1 in all the guides we have had in our many journeys.  Please thank him for us again. He was truly amazing! 

And both Jin & Sunny were amazing tour guides! Sunny lived up to her name & was so enthusiastic & is a FANTASTIC guide! 

Thank you so very much!
NLT-190414-WJ102013 [Apr 23, 2019]

NLT-190414-BJ100459 [Apr 26, 2019]
Hi Bruce,
We had enjoyed our trip very much. The tour guide and the driver, you arranged had fulfilled all our itinerary. Would like to give the driver an excellent for his services.

Best regards,
Cecilia Tan
NLT-190413-VC108574 [Apr 16, 2019,  from Australia]

2019.04.16

Yes. All going v well. Anson was a v friendly and helpful guide. Thank u so much.

Ed.


2019.04.22

Hi Ed,


How about your tour now? 


At Shanghai PVG airport, Ms. EMILY will serve your family until departure, her tel number is: +86 136XXXXXXX.


BTW, I hear Impression Sanjie Liu in Yangshuo closed due to weather, did you receive refund from tour guide? 


Doris

====

Yes. Got $200 back. Went for some cycling in pm instead.


Tour is v well organised.. thank u.

NLT-190413-MJ109491 [Apr 16, 2019]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Melody was superb-prompt,communicative,patient,flexible!

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 4

 

Attitude

 4

 Sunrise Tours Guides, not patient, but 2 Pvt Guides were.

Flexibility

 4

 Sunrise Tours Guides,not flexible,but 2 Pvt Guides were,esp Tokyo Guide

Drivers and Cars

 5

 

Hotels

Location

Tokyo-2,Kyoto-4

 


 

Comfort

 Tokyo-2,Kyoto-4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 Too tight

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

NLT-190412-VJ107379 [Apr 15, 2019]
Hi Doris


We are doing fine and enjoying our trip. We are in good hands of Mr Rauf and your driver. They are very attentive and thoughtful during our trip.
NLT-190412-MK104719 [Apr 16, 2019,  from United Kingdom]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

Prompt in all our dealings.

2 tiny points, when mentioning the meeting of our train, we assumed the station entrance, not on the platform.

Returning the wifi equipment the instructions said Terminal 1 when we were flying from Terminal 2. Luckily someone told us there was a return desk in Terminal 2.

 

Tour Guides

Command of English

 

All 3 guides were excellent, About 8/10 for their English 

Knowledge of Subjects

 

When they didn't know they came back with an answer the next day. 

Ability of Explain

 

Good 

Attitude

 

Very positive, went the extra yard. 

Flexibility

 

Very good, acknowledged all our requests to deviate from the schedule. 

Drivers and Cars

 

 The guides were good, safe drivers and our driver to and from the airport was good.

Hotels

Location

 

 Seoul was well placed but the sauna/spa was ONLY for men. Very disappointing.

Bhusan was on the beach so excellent.

Jeju was located in the red light district so not so good.

Comfort

 

 All were very comfortable

Sights or Activities

Worthiness of Visit

 

 Each place had numerous notable places to visit.

Meet Your Interests?

 

 Yes

Too Tight or Too Loose?

 

Each guide catered to our wishes, but as the days passed we asked for 10.00am starts and earlier finishes. We should have planned for a day off in the middle.Too much for us at our age.

Meals

 

The Korean lunches were spectacular but for us too much food.

Public Transportation (train, flight, cruise, etc.)

 

Train and flights were good. 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

8/10 

NLT-190412-EJ109324 [Apr 18, 2019]

Good morning! We are fine. 

Yeah we like the tour and no rush


NLT-190410-CJ100047 [Apr 25, 2019,  from Canada]
HI Cindy,

The tour guides were awesome.
And they were so patience of our requests :)
We all had a great time overall..
I definitely recommending them as tour guides and company to use when we will be in Japan again in the future.
Thanks again,

Carolyn

NLT-190408-RJ107656 [Apr 17, 2019]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 4

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 n/a

 

Any Other Aspect

 5

 

Overall Score of the Whole Package

 5

 


NLT-190407-EK102205 [Apr 13, 2019,  from United Kingdom]
Dear Emma
Thanks for arranging our fantastic holiday to South Korea.  We had a mavellous time.  The tour guides were very good and knowledgeable.  
We didn't try the traditional room in Daegu hotel but managed to get a lovely twin room instead.
South Korea is very interesting & beautiful! Highly recommended!
You are free to use our photos for promotion if you wish.  Choose what you need & delete the rest.
Hope you are well & not working too hard!
Yes, I will send you some photos in traditional costumes if I can find them.
Take
Warmest regards
Gk Cheong 
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