Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-231002-WAW125339 [Oct 20, 2023, from America]

Hi Whitney,

I just sent the review to you.

Toni

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Whitney is excellent, reply email fast and helpful. Highly recommend Whitney, will tell our friends if they need private tour
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5
	Flexibility	5
Drivers and Cars		5
Hotels	Location	5
Hotels	Comfort	5
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	5
Meals		N/A
Public Transportation (train, flight, cruise, etc.)		N/A
Any Other Aspect
Overall Score of the Whole Package		5

NLT-230911-YJK128073(Original NLT-200411-XJK117471) [Oct 17, 2023]

I must thank you and your team for the very good planning and the precision in you detailing in both the countries.It was absolutely amazing.The staff involved,the people were all nice and to tell you things went very smoothly.The train network was like a maze here,but I must say we have learnt a lot that will help in my travels across the world.So once again thank you for your prompt replies and actions throughout the tour.Thanks once again

NLT-230204-YYF124951 [Oct 13, 2023, from America]

NLT-230925-VJ129181 [Oct 13, 2023, from Canada]

[14:38, 27/09/2023] Doris NovalandTours: Hi John, how was the trip to Arashiyama in the morning?

[15:28, 27/09/2023] VJ129181 John: Hello Doris, again tour was enjoyable with lots of walking. Now in hotel tired but happy. Both tour guides excellent.

[16:40, 08/10/2023] Doris NovalandTours: By the way, how about Tokyo city & Mt.Fuji tour?

[16:53, 08/10/2023] VJ129181 John: Thanks for the pickup info. This is a holiday weekend in Japan and traffic was terrible, took 5 hours to reach Hakone so decided to shorten some visits. No criticism of our guides Sat and Sun both were excellent.

NLT-230917-VJ129997 [Oct 13, 2023, from America]

Hi Doris,

We had a whirlwind, once in a lifetime, Japan adventure!

A trip like ours take months to plan and seemingly minutes to enjoy, it went by fast.

It was fabulous and exhausting! We saw a lot, yet there was so much more to see.

Because everything was only in Japanese, (street signs, attractions, tours, etc...) it was difficult to navigate without a guide or familiarity.

We appreciated our guides giving us a well-rounded experience, teaching us customs and protocol, educating us on history, culture and tradition, pointing out and explaining the architecture and practices, introducing us to culinary delights, sharing tips on where to eat and shop and getting us around.

For us, the beauty and traditional experiences were the best!

Tokyo's shrine park.

Hakone with the ryokan, onsen and kimonos.

Kyoto with its shogun history, castles, pavillions, temples and geisha show.

Osaka for its beautiful castle and grounds and shrines.

Thanks for your help in creating our wonderful adventure!

Helen

NLT-230929-VJ131415 [Oct 13, 2023]

[10/1, 18:10] VJ131415 Jing: It was great! Will the tour be similar tomorrow?
[10/2, 18:11] VJ131415 Jing: Today’s tour is great - we have good guide who is knowledgeable and understanding. For yesterday’s guide he is especially proactive and helpful. We also learnt a lot from him.

NLT-231004-JWW128424 [Oct 12, 2023, from America]

NLT-231009-VJ128372 [Oct 12, 2023, from America]

Hi Doris, we had a great trip! I gave the Wi-Fi to the hotel to put in the mail to you. Thank you for your hard work in making our trip a great success.

NLT-230917-JJ130705 [Oct 9, 2023, from Canada]

Since we were going to the Philippines with flights via Tokyo, we decided to spend 8 days in Japan. This was decided just several weeks before our departure date and I had no idea what I wanted to see and do and how to travel in Japan and the language barrier was a bit scary. But Joanna from Novaland was really quick in organizing our trip. Within a week, everything was organized and booked. She first suggested a sample itinerary with places to visit just a few hours after I had sent the request and, from there, we made some modifications based on our preferences and budget. Being a group of 4, Joanna recommended private tours and private drivers which we really appreciated. We were also able to get French-speaking guides for our city tours. Hotels booked were really good. Good variety of visits in Tokyo, Mount Fuji and Hakone areas, Kyoto and Osaka. We took subways, buses and trains which allowed us to see the people. Thank you to our drivers: Young, Law and Ho San; vans were always very comfortable and clean. And a big thank you to our guides: Toshiyuki Kaba in Tokyo, Yuki Eddie Mitani (driver and guide in Mount Fuji and Hakone areas), and Tassan (Tatsuko Sannami) in Kyoto and Osaka. They were excellent and made us discover Japan. I have experienced many guided tours with large groups. But this was my first experience having private tours just for the four of us and I would definitely do it again and I would definitely do it with Novaland again. The planning and the follow-up prior and during our trip by Joanna was excellent; the 3 times we had to get hold of her, she responded within a few minutes. We were provided a WiFi device so we could use WhatsApp to be in touch with Joanna and the drivers and guides whenever needed. Everybody was always on time (and even earlier) and accommodating. Travelling with Novaland was a GREAT experience!

NLT-231005-BK129970 [Oct 8, 2023, from America]

NLT-230921-AK126117 [Oct 8, 2023, from America]

Overall we were very satisfied. The English speaking was good to better. The country was not some place we would go again. It was interesting to see. The guide was very good.

NLT-230806-CJ129216 [Oct 2, 2023, from America]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	All of our guides were excellent and truly tried to give us a memorable experience. Cindy arranged everything with amazing skill!
Tour Guides	Command of English	5	Absolutely no issues communicating with our guides in English. They could speak it as wells I can!
	Knowledge of Subjects	5	All of the guides were very eager to explain and educate about aspects of Japan.
	Ability of Explain	5	All were excellent.
	Attitude	5	All had a friendly and helpful attitude.
	Flexibility	5	Cindy was able to arrange a tour to match our travel dates.
Drivers and Cars		5	All arrived on time in clean and comfortable cars.
Sights or Activities	Worthiness of Visit	5	Totally worth the visit! I can't stop thinking about Japan and what an amazing country it is!
	Meet Your Interests?	5	Definitely met our interests. Maybe a little too much of the temples, but all were interesting. I think I would've liked to see Monkey Park in Kyoto. But, maybe our schedule didn't have enough time for that.
	Too Tight or Too Loose?	5	I think the schedule was just right. It's impossible to see everything!
Public Transportation (train, flight, cruise, etc.)		5	The Shinkansen is amazing! I loved Japan's public transportation.
Any Other Aspect		5	I am so impressed with how well the tour was organized!
Overall Score of the Whole Package		5	The tour of Japan arranged by Novaland was perfect! Cindy handled all details, and things worked perfectly! It was just a wonderful trip, and Novaland made it easy! Thank You Cindy!

NLT-230922-CV128333 [Sep 28, 2023]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		4
Tour Guides	Command of Chinese	4
	Knowledge of Subjects	4
	Ability of Explain	4
	Attitude	4
	Flexibility	4
Drivers and Cars		4
Hotels	Location	5
Hotels	Comfort	5
Sights or Activities	Worthiness of Visit	4
	Meet Your Interests?	4
	Too Tight or Too Loose?	4
Public Transportation (train, flight, cruise, etc.)		3	The helmets used for cycling were wet and smelly
Any Other Aspect			The food at restaurant in HoiAnn for dinner is too oily
Overall Score of the Whole Package		4

NLT-230922-KYF129796 [Sep 27, 2023, from America]

NLT-230822-CJ128227 [Sep 18, 2023]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Cindy has been a very good and caring in preparing, planning our family holiday itinerary. Very responsive, and offers suggestions to us to make our trip enjoyable and pleasant. She takes notes of our request and has given good choices and options. I am very pleased and happy with her service.

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