Dear Helen,
The trip was excellent, thanks for the good coordination. The WIFI device has been put in the mailbox in 18th night.
Here is the filled up form:
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English |
| NONE,Chinese-speaking driver |
Knowledge of Subjects | 5 | ||
Ability of Explain | 5 |
| |
Attitude | 5 | Good driving skill, friendly and helpful! | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | A big and comfortable car for 5 of us. The driver cleaned the car everyday. | |
Hotels | Location | 5 | Due to budget and late booking, we were satisfied with the accommodation. |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 | Some places with activities, such as the theme park can have more time in with less other sights within a day. | |
Meals | 4 | ||
Public Transportation (train, flight, cruise, etc.) |
| Nil | |
Any Other Aspect | 5 | The process of finalized the plan was pleasant. Joanna is helpful and responsive. | |
Overall Score of the Whole Package | 5 | Without the hazel of logistics, we enjoyed the trip!Will consider to have Novaland again in next family trip! | |
Hi Whitney
The following is for Kumiko AIZAWA who is our guide for Tokyo.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | Kumiko Aizawa |
Fantastic | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 | See below | |
Overall Score of the Whole Package | 5 |
| |
Kumiko is wonderful! She took great care of us. My husband fell ill at Harry Potter tour. She helped to get a transport for him and ensure he is well taken care of.
I am impressed that she takes the initiative to check the weather for our daily itinerary to ensure that we enjoyed the visit and saw the best of sights. She sought our opinions on what we wanted to eat for our daily meals, makes suggestions and helped us to make reservations. She ensure we know our way around when she is not with us.
She ensure the whole group are together and safe with constant engagement with us.
Overall Kumiko had been a great guide to us all!
Regards
Cindy
Looking forward to working on many more trips together
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 3 | Others all good, but hard to understand Chi |
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 | Geisha show was not good |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
|
| |
Cindy,
Happy New Year to you and your family. I was happy to receive your email because I wanted to thank you again for everything you did to make my family trip to Japan so wonderful. You were absolutely fantastic! Novaland Tours is very lucky to have you as an employee.
When I started to plan this trip, I did not know where to begin. You made the process so easy. You were able to take the information I gave you on my interests of sight-seeing, food, culture, and family dynamics of a 93yr old man with a wheelchair to a one-year-old child and make the PERFECT plan for us. My entire family was so pleased with everything. The transportation, guides, accommodations, food, and sights of Japan exceeded our expectations. Everything went so smoothly.
I personally appreciated your prompt responses to my questions and patience when making changes and additions to the tour plans. Your attention to detail is exceptional. You noticed that my Son was flying into the wrong airport into Japan to meet us. By you noticing this mistake, he was able to change all his flights to the right airport and meet us. Again, thank you for your knowledge and professionalism to help me make this trip the wonderful. I will always remember this beautiful trip and the time I had with my father, sisters, and family.
Wishing you health and happiness and peace.
Terryl
Hi Cindy
My apologies for the late reply.
Have been very busy since I got back.
I've given my responses to the survey. Between the 2 guides I think Brian who brought us to Nami Island was a better guide although he with us a shorter time.
Overall we're happy with the South Korea Autumn tour, the fall foliage colours were splendid, did not disappoint. Our favourite was Nami Island followed by Naejangsan National Park & Temple and Metaseqouia Road. As mentioned to you previously, more time should be given for the Nami tour in view of the vast area to cover. We didn't really cover the area near the sea but managed to quickly cover most of the tall tree areas where the colour leaves are.
During the last 2 free and easy days, we mainly went shopping and get the taste of the lovely street food. Really nice.
Thank you
Richard k
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
(Cindy)
4
Very helpful
Tour Guides
Command of English
4
Knowledge of Subjects
4
Ability of Explain
3
Attitude
4
Flexibility
4
Drivers and Cars
4
Comfortable Clean
Hotels
Location
4
Wld hv been nice if within the Myeongdong area.
Comfort
4
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
4
Need 3hrs at Nami Island
Meals
4
Public Transportation (train, flight, cruise, etc.)
4
Any Other Aspect
-
Overall Score of the Whole Package
4
[10/29, 17:52] Veronika: It was a good trip, he was very helpful, and everything went well
[10/29, 17:55] Doris NovalandTours: Sounds nice!
[10/30, 17:29] Doris NovalandTours: Hi Veronika, have you arrived Sokcho hotel? Also, did you see a lot of autumn leaves today?
[10/30, 17:43] Veronika: Hi Doris, i am just finished eating sashimi in Sokcho, very delicious
[10/31, 08:08] Veronika: Good morning from Ramada Sokcho
[10/31, 09:35] Doris NovalandTours: Looks great!
[10/31, 17:42] Doris NovalandTours: Hi Veronika, have you reached Seoul hotel and checked-in? I sincerely hope you had a good trip with Brian, if you have any feedback, please let me know.
[10/31, 17:51] Veronika: I am still on the way back to Seoul, the traffic is a bit packed
[10/31, 17:54] Veronika: Yes, I have a good trip, he showed us best places to eat delicious food, local specialities delicacies, also thank you for the good hotel
[11/7, 20:43,] Doris NovalandTours: Hi Veronika, how about Mt. Fuji tour? Are there many red leaves?
[11/7, 20:45] Veronika: Today was awesome, we really enjoyed everything, especially since Yuki is such an awesome driver guide
[11/7, 20:46] Veronika: And the places we went is also have many interesting things, thank you for your suggestions
[11/7, 20:46] Veronika: The room view was awesome, and we have lots of beautiful pictures
[11/8, 18:11] Doris NovalandTours: Hi Veronika, have you finished Nikko tour and back to Tokyo? How about the trip?
[11/8, 20:04] Veronika: Yes, i finished the trip, Nikko was nice, very interesting and beautiful place, and an awesome driver guide
[11/8, 20:05] Veronika: In our opinion, Yuki is the best guide, although all the guide is good and helpful, nothing to complain about, but Yuki is the best