NLT-190720-SJ113206 [Jul 31, 2019]
Hi Sophia, thanks again for the organization you did. Everything was perfectly executed by Novaland Tours and your services went far beyond my expectations. For example I never thought getting from Hiroshima to Mt Fuji area was easy until you showed me the route options so that made me decide to go there and do a tour with Novaland. We are now back home. I will certainly recommend your services to friends and colleagues planning their trip to Japan. 

You can let your bosses know that I think you are the best!!

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Sophia far exceeded expectations and went the extra mile so I was happy to choose additional tours or add-ons in Japan based on her recommendations. It is because of her knowledge of the Japan train system that we decided it is possible to go to Hiroshima after all and to a tour there.

TourGuides

Command of English

 4 to 5 

 Hiroshima Guide was especially good in English

Knowledge of Subjects

 5

 Hiroshima and Kyoto guides were especially knowledgeable

Ability of Explain

 4 to 5 


Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 Not Applicable

 

Comfort

 N/A

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 N/A

 

Public Transportation (train, flight, cruise, etc.)

 5

 JR Passes delivery went smoothly

Any Other Aspect

 5

 Wi-Fi device was excellent

Overall Score of the Whole Package

 5

 Thanks again Sophia!


NLT-190718-CJ110725 [Jul 26, 2019,  from America]
Hi Cindy. Our tour was good except for the cable car ride due to the fogs. Thank you for asking. 
Cesar
NLT-190716-NK109743 [Jul 18, 2019,  from America]

NLT-190712-EJ114718 [Jul 22, 2019,  from United Kingdom]
Hotel very nice, fuji tour a bit strange to have lunch in a theme park!
NLT-190709-MJ112903 [Jul 16, 2019]

NLT-190708-MJ99319 [Jul 15, 2019]
Melody, We feel your arrangement of this Tour for us is excellent.
Thank you
NLT-190705-JJ102347 [Jul 9, 2019,  from America]

NLT-190704-QJ113319 [Jul 8, 2019,  from Canada]

NLT-190704-MJ112874 [Jul 10, 2019,  from United Kingdom]
Hi Melody

Yes, we are having a lovely time and Masa and the tours have been fantastic!! 
NLT-190701-ZK109207 [Jul 18, 2019,  from America]

Novaland was fantastic in helping us arrange our large family vacation to Korea. Lynee, our travel agent, arranged a 2 week trip for a family of 8 with ages ranging from 4 yrs old to 77 years old through 5 cities. We all had varying needs, and we also wanted some time to see our family who still live in Korea. I wanted the kids to experience sleeping on the floor in a Hanok village, but also wanted to see the natural beauty and the technical and urban advancement of Korea. We stayed in Seoul, Jeonju, Juju Island, Busan and Gyong-ju. We had a private tour the entire 2 weeks with very comfortable vans, experienced drivers and English speaking tour guides. The accommodations were well arranged. We opted for the 5 star hotels in most cities as they had the pools and gyms for those who wanted them. Reviews of the hotels will be provided for each hotel. But I must say, Lynee was exceptional in helping us arrange everything based on all our wishes. She was fast in her responses, and provided feedback on our needs. The guides in all the cities were wonderful. David in Seoul has become our family friend. He was so kind and generous with the kids and my mother. He made sure we had everything we needed and also took care of my mom after the tour when she stayed in Seoul to see family. In Jeju, Dami is a lovely lady who also made sure we were taken care of and very accommodating to our changes in our itinerary. In Busan, Jade was the techno loving, history buff who was very well versed in Korean history. Now that we have had the chance to see many parts of Korea, we definitely will go back with Novaland and Lynee.

NLT-190701-DJ107572 [Jul 12, 2019]
We like the first one Ryokan we had stay in. Everyone loves the first ones. Maybe next time I will plan a trip with to just enjoy all these hotels/ryokan...

Also may I ask you if you handle tour to  China? I know some places in China maybe as beautiful if not more beautiful than Japan. Will contact you when we plan our next holidays.
NLT-190701-CJ110336 [Jul 11, 2019]

Hi Cindy,

 


1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

I have travelled many European, American  and Asian countries with local travel companies. Ms Cindy I found very helpful yet professional in her approach. She has made our group travel in Japan one of the most cherished one through her suggestions and careful arrangements.

Tour Guides

Command of English

 4

English communication is sufficient according to our need

Knowledge of Subjects

 4

Knowledge on culture, tradition, food and history is perfect

Ability of Explain

 5

 Quite convincing and informative

Attitude

 5

 Accomodative and helpful

Flexibility

 5

 Family with kids group travel wise very good

Cars

 

 

Sights or Activities

Worthiness of Visit

 5

Memorable and interesting

Meet Your Interests?

 5

 Perfect

Too Tight or Too Loose?

 5

 Comfortable

Meals

 5

 Tasty and healthy

Public Transportation (train, flight, cruise, etc.)

 5

 Convenient

Any Other Aspect

 

 Nicely organized and accurate one time guides arrived very morning and stayed till we are satisfied

Overall Score of the Whole Package

 53

Satisfying and memorable experience

 


Thanks and regards

Dr Somansu Basu

Al Ain UAE

NLT-190701-CJ108930 [Jul 4, 2019,  from America]

Hi Cindy,

     Sorry for late reply, justgot tired, busy, excited and overwhelmed. But above all we’re very happy,thanks for all your help. The driver was very good, Max our guide was excellentand very nice. The bus tour was great, the lunch was delicious.We’re going to Mt Fuji tomorrow for day 4 tour, and excited to experience onsenand ryokan.
NLT-190627-EJ113978 [Jul 2, 2019]
Hi Emma, 

We had a great time in Japan and wished it was longer. Chi, our tour guide was very nice and accommodating to all our needs. Food choices was excellent as well, everybody loves it. 

It was great doing business with you and looking forward to use your services in the future. The bus was huge for our group which is excellent. Overall we had a great time.

Sincerely,
Mae
NLT-190626-ZK113199 [Jul 1, 2019,  from America]

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