Dear Cindy
Following are our evaluation report for your attention.
Thank you for providing us with prompt services and customised our tour to interesting places of sightseeing.
All of us enjoyed the tour with memorable moments happily together. Overall, Novaland Tour had
provided us with great services and we look forward to have another tour to be conducted by Novaland
with experience Travel Consultant, Tour guides and provided with clean and comfortable transportation
with experience drivers.
Once again our thanks to you and team of Novaland staff.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5+ |
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Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | No |
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Overall Score of the Whole Package | 5 |
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Best regards
Irene Ng
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 4.5 | Not being able to stay at Bulguksa when it had been on our itinerary for months and having to request our final travel documents. | ||||
Tour Guides | Command of English | 4 | Jade’s command of English was the best of the three. | |||
Knowledge of Subjects | 4.5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 | All three were very willing and helpful with working around the typhoon. | ||||
Drivers and Cars | 5 |
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Hotels | Location | 5 | In Seoul, we preferred the Hotel Thomas to the PJ. | |||
Comfort | 5 | All were quite comfortable. | ||||
Sights or Activities | Worthiness of Visit | 4 | The Folk Village in Yongin was too much of an amusement park for our liking. You were right about the snorkeling…not good! Kayaking was not satisfying either. BUT is was nice to get in the ocean and cool off. | |||
Meet Your Interests? | 4.5 |
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Too Tight or Too Loose? | 5 | The typhoon created some loosening and tightening of our schedule, but it all worked out. Would have liked more time in the Confucius garden. | ||||
Meals | 5 | With the exception of some of the “junk” food we ate, it was all amazing!! | ||||
Public Transportation (train, flight, cruise, etc.) | 5 | Everyone was friendly and went as well as possible. | ||||
Any Other Aspect | 5 | Overall wonderful job, especially with navigating the interruption of the typhoon. | ||||
Overall Score of the Whole Package | 71.5 |
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Back home-
Just wanted to let you know some reviews-
Seoul- hotel was good, location great- All the tours were wonderful- really liked the garden tour we took with Brian, a lovely man.
Jeju- Hotel Leo, nice hotel, but location sucked, when we asked what to do around there, the man said nothing really. Would have assumed we would be near a beach or a place with things to walk to. Our view was literally a wall, like if we opened the window we could touch the other building. The doors to the rooms were also fire hazards, they went into the hotel hallways, so for the three nights my father would talk about how dangerous that was (when he was young his family home burned down and they all were able to escape). Han our guide was amazing and the best one we had the whole time, went above and beyond a couple of times in order to help us out.
Busan: Hotel Ramada, great location, my dad did call down for an extra pillow (only one given for each) and was told they didn't do that. I don't think that has ever happened before. Jino Kim was also a lovely man, he was always trying to make sure we were comfortable and would stay with us in the hotels for check in to answer questions- would highly recommend him as well.
Daegu- Didn't care for the hotel, room were fine, but why have a window into the bathroom? They didn't have breakfast marked down for us, so it took a couple of min to sort that (again,, Jino was there to help with that), everything was an extra cost (like the pool), the man who I assumed was a doorman didn't actually open doors for anyone. And it wasn't really near anything walking distance.
Temple stay, you were right, one night was enough! but it was a very unique experience and we are glad we did it. When it was time to leave Jino took us to the train station and even waited till we were on before he left, it was very sweet. My dad did have the thought of why didn't we fly out of Daegu to Seoul or take the train from Busan, so Jino wouldn't have to drive extra.
Overall it was a lovely trip, it was very hot, but a nice trip. Thank you again for putting together this trip for us. I do hope you use Han and Jino again, they were fantastic.
Best regards
Laura and Tom Elliott
Sorry for the late reply in feedback, but have come back from holiday and been swamped at work the last 2 weeks.
Travel Consultant - 5 - thanks for the prompt replies, feedback and updates
Tour Guides
4 - English language
4/5 - Subject knowledge (my husband was able to stump them once or twice :)
4/5 - Ability to explain
5 - Attitude - super friendly and courteous
5 - Flexibility - we had a couple of challenges with trains not running, each guide adjusted well
Drivers & Cars
5 - airport transfers were clean, roomy, comfortable and courteous
Hotels
4/5 - location and comfort of Tokyo, Kyoto & Osaka - all really good.
Sights & Activities - 5 - good choices for our "see & do as much as possible in 12 days or less" tour
Public Transport
5 - bullet trains are awesome. Probably should have done a train from Osaka back to Tokyo rather than taking a flight
4 - local trains & buses were fine; just had a issues with track closures that forced us to change plans (2x), but the guides were agile and took it in stride.
Overall score I would give a 4.5! It was a great experience and I would recommend Novaland to others.
Kind regards,
Gail
[15:12, 7/28/2023] VJ128459 Siddharth: Hi it was a nice trip. Mr Yuki was very pleasant and helpful
[17:19, 7/31/2023] Doris NovalandTours: Hi Siddharth, have you arrived at Hakone hotel?
[18:04, 7/31/2023] VJ128459 Siddharth: Hey yes. Checked in to hotel
[18:40, 7/31/2023] Doris NovalandTours: OK, sounds good!
[16:37, 13/07/2023] VJK124320 Shalayla: It was lovely
[20:06, 13/07/2023] Doris NovalandTours: Have you arrived at Kyoto hotel?
[20:20, 13/07/2023] VJK124320 Shalayla: We just arrived
[17:09, 14/07/2023] Doris NovalandTours: Hi Shalayla, I would like to know how was today's trip with Mr. Nobuaki?
[17:11, 14/07/2023] VJK124320 Shalayla: It was good
[17:23, 14/07/2023] Doris NovalandTours: Sounds nice, enjoy your trip
[18:13, 17/07/2023] Doris NovalandTours: Hi Shalayla, I notice that the weather is not good in Busan, may I ask how about your trip with Mr. Jade Kim?
[18:26, 17/07/2023] VJK124320 Shalayla: Weather has not been that bad. The trip today was great
[18:33, 17/07/2023] Doris NovalandTours: OK, enjoy your trip!
[21:02, 17/07/2023] Doris NovalandTours: Did you get the message from Mr. Brian? He sent to you a few hours ago
[21:12, 17/07/2023] VJK124320 Shalayla: Yes
[19:49, 18/07/2023] Doris NovalandTours: Hi, have you arrived at Seoul Station? Our staff is waiting you for a long time
[17:41, 19/07/2023] Doris NovalandTours: Hi Shalayla, I would like to know how about Seoul tour today?
[18:26, 19/07/2023] VJK124320 Shalayla: It was nice
[18:43, 19/07/2023] Doris NovalandTours: Sounds great!
Hi Whitney,
Hope all is well with you. We would like to thank you for organising a wonderful trip for us to Da Nang. We had a great time and enjoyed ourselves.
Our special thanks and gratitude for both Mrs Linh (Linda) and her husband Peter for providing an excellent tour and services. They both took care of us very well and both my wife and daughter were really happy with Mrs Linh taking care of them, more or less like a family member.
Once again thank you for your continuing best services for us. I will be in touch with my/our next trip requirements soon.
Take care and all the best.
Best regards,
Sri
Best,
SWM.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
5
It was great working with you Cindy.
Always pleasant and patient when we were trying to figure out our travel plans. Had a unique experience visiting family and different areas of Korea.
Cindy helped us make different arrangements when our personal plans didn’t work out to travel to Jeju Island.
4.5
5
5
5
5
5
5
We didn’t get to do the Gapyeong Rail Park because it was booked for the day. Tickets should be bought in advance. It worked out though because we were able to see the Seoul Sky Building.
5
Great options recommended by guides.
5
Last minute travel booked to Jeju Do
5
I hope you’re doing well. We returned home yesterday. I want to thank you and your team for a wonderful vacation. You made visiting Korea and Japan very enjoyable and hassle free. I appreciate all of your work. Thank you and take care.
Sincerely,
Josephine Tamola
We want to thank you for sending a cake for my Dad and sister’s bday. That was really thoughtful. Mr. Kawakita has been VERY helpful and is SUPER nice during our entire trip - even on arranging the cake delivered to the hotel! That’s beyond his duties, but he happily did it for us. Everything here in Japan is beautiful and we enjoyed every single day with the help of your company. From Ms. Sunny- who is very nice and welcoming, to Mr. Kawakita San, and our very good and patient driver (I think his name is Mo - not sure)! We will definitely recommend your company to our friends in the USA and Philippines. Will also write a very good review once we get back to the Philippines. You guys deserve it!!! 100 excellent service! You guys are awesome!! You made our family trip very memorable.
Again, our heartfelt thanks. You are the best!!
Sincerely,
Leah Quiambao
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is excellent! Very helpful. I will definitely recommend her to my friends. | |
Guides | Command of English | 5 |
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Knowledge of Subjects | 5 | Our driver and Mr. Kawakita are very flexible, helpful, nice, and knowledgeable. Definitely 100% customer service! | |
Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 Yes! |
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Too Tight or Too Loose? | 5 | We were able to adjust our schedules. | |
Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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