Family Vera:
We had a wonderful time
Thank you for this trip Joanna
Family Echo:
Well done , Joanna,this trip was beyond our expectations. Thank you so much for all your prompts assistances and services. We will definitely recommend your service to our peers in the future and more of our future destinations as well
Family Lily&Pearl:
I do want to share we really liked Toshi Kenda as our guide. She was very accommodating and we can tell she had a plan to maximize our time. Also was very kind to help my mom out. Please share that with her company.
Partly our fault for not looking up Ghilbi studio and differences in the types of tickets- we found without their premium tickets there were places we could not access(just an FYI for your future planning with other guests). It was still a lot of fun and we had an amazing time. Definitely will use you guys in the future for Japan tours and will recommend to others. Thanks.
Dear Helen - we enjoy very much our Tokyo day - Our tour guide Nick-San is very good , careful and detailed oriented -
Again thank you so much Helen to make our journey wonderful and stress free -
You are very good and talented good care of all our needs -
Again thank you so much -
Thank you again for making this happen!
Perfect!! Thank you for all your help at the last minute.
See below.
--
Kris Hartojo
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5, 3 | First number is for Tokyo Guide (Toru). Second number is for Osaka/Kyoto Guide (Yuki). |
Knowledge of Subjects | 5, 3 | First number is for Tokyo Guide (Toru). Second number is for Osaka/Kyoto Guide (Yuki). | |
Ability of Explain | 5, 3 | First number is for Tokyo Guide (Toru). Second number is for Osaka/Kyoto Guide (Yuki). | |
Attitude | 5 |
| |
Flexibility | 5, 4 | First number is for Tokyo Guide (Toru). Second number is for Osaka/Kyoto Guide (Yuki). | |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 | Novaland only responsible for New Otani in Tokyo. |
Comfort | 5 | Novaland only responsible for New Otani in Tokyo. | |
Sights or Activities | Worthiness of Visit | 3 | The downside of picking a preselected list of sites to visit is we ended up going where everybody else is going. I think in the future we would rely more on local guide to recommend itinerary instead. However, this requires us to "know" and/or "trust" the guide. This may not be doable. |
Meet Your Interests? | 3 |
| |
Too Tight or Too Loose? | 3 |
| |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
5
Hotels
Location
5
Perfect ( Hilton and Gran Via)
Comfort
5
Sights or Activities
Worthiness of Visit
4
Some tours added seem to be more to occupy time than anything else ( boat tours for ex). Too far from Mt Fuji.
Meet Your Interests?
5
Too Tight or Too Loose?
Confusing question. If I answer is it about tight or loose?
Meals
NA
Public Transportation (train, flight, cruise, etc.)
3
Too much Metro on day 1 in Tokyo Shinkansen was perfect.
Any Other Aspect
Overall Score ofUI the Whole Package
4
May 2024 • Solo
Amazing! Incroyable! Unbelievable experience!
I’m already planning my next trip with them! Joanna is so professional, always available, she is making sure you are ok on everything. I highly recommend their service. I did travel solo and she made everything tailored around it.
Thank you so much for this magical experience.
I’m already planning my next trip with them! Joanna is so professional, always available, she is making sure you are ok on everything. I highly recommend their service. I did travel solo and she made everything tailored around it.
Thank you so much for this magical experience.
Truly, your service was excellent in every aspect. I appreciate your attention to all the details. I cannot seem to fill the form online that you sent.
I answer all categories with a 5. Overall score=5.
I would recommend you to my friends, and in fact, my nephew (Nathan Lee) is going to Japan in October with 10 of his friends, so I will give him your contact because I think there are some things they could learn better and easier if they have your help. I will give him your email contact.
So thank you again, Doris. We hope to return to Japan again in the future, it is a lovely country and we found many lovely people who were very kind to us when we were unsure what to do.
Best regards,
Benjamin Lee
1=poor, 2=fair, 3=good, 4=very good, 5=excellent