Hi Cindy,
Sorry for the delayed response. I have had a horrible cold (not covid!) that started a few days after we returned from Japan. We had a wonderful time, and all of our tour guides were fantastic. Thank you for putting together a great trip!
Jeanette
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | T- K- O |
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Tour Guides | Command of English | 5- 5- 5 | All 3 tour guides spoke English very well |
Knowledge of Subjects | 4- 5- 5 | T (Tokyo)- tour guide told us we were his first tour group ever so he was a little nervous, which was fine! He did a great job and will only get better over time and with more experience. Everyone has to start somewhere! K (Kyoto) and O (Osaka)- both were seasoned veterans and gave a lot of information and answered any questions we had. | |
Ability of Explain | 4- 5- 5 | T- he'll develop his skills as he gets more comfortable and experienced. He was so nice, and he'll be a great tour guide soon enough! | |
Attitude | 5- 5- 5 | All were very positive and took pride in their cities and sights | |
Flexibility | 5- 5- 5 | Very flexible. We finished some sights quickly, and they were able to find other things to do and/or let us linger where we wanted. Sachi in Kyoto altered our plans a little so we would have time for an experience that wasn't part of our original plan, and it was something we wouldn't have experienced anywhere else. | |
Drivers and Cars |
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Hotels | Location | 4- 4- 5 | T & K- felt they were a little out of the way from where we would have liked to have been, but they were very nice, comfortable, clean and quiet so no major complaints. O- it was nice being so close to a lot of shops and restaurants. Made things easier in the evening when we were too tired to look for food. |
Comfort | 5- 5- 5 | The hotels were very comfortable and quiet. Breakfasts were very nice. | |
Sights or Activities | Worthiness of Visit | 5- 5- 5 | Very nice selection of sights to see |
Meet Your Interests? | 5- 5- 5 | Yes, and we were able to see some other things on our own on our free days. | |
Too Tight or Too Loose? | Just right | Schedule was perfect for us | |
Public Transportation (train, flight, cruise, etc.) | Great | Family really enjoyed the bullet train. Public transportation was easy. Ichiro (Osaka) had transportation cards for us to use for the day, and that made train travel a breeze. | |
Any Other Aspect |
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Overall Score of the Whole Package | 5 | Everything was wonderful. Family can't wait to go back. Thank you! | |
Hi Cindy,
Please see my evaluation below.
Thanks,
On-Nei
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Cindy) | 5 |
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Tour Guides | Command of English | 3 |
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Knowledge of Subjects | 4 |
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Ability of Explain | 3 |
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Attitude | 4 |
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Flexibility | 5 |
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Drivers and Cars |
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Hotels | Location | 4 | All hotels were very good and close to convenience stores. |
Comfort | 4 |
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Sights or Activities | Worthiness of Visit | 4 except Furano, 1 | Furano was not worth driving to in June as the flowers haven't bloomed. See attached photo. |
Meet Your Interests? | 4 |
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Too Tight or Too Loose? | 4 | Not enough time in Tomamu considering how far of a drive it was. Would recommend 2 nights. | |
Meals | 4 |
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Public Transportation (train, flight, cruise, etc.) | 4 | Mini bus was good size for the 11 of us. | |
Any Other Aspect |
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Overall Score of the Whole Package | 4 |
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Hi Whitney,
We really enjoyed our time in Brazil and feel that was due to your selection of guides and tour companies.
In Sao Paulo Laura was our guide. She spoke English very well and was very knowledgeable about the city and all of its sights. We were able to visit many sites by the car which she drove.
One important note relative to you sharing with other travelers, is the level of crime and danger in the city of Sao Paulo. There were several occasions in which we visited sites and we were strongly encouraged to stay in the car because of safety concerns. Also, travelers should also consider the location of their hotels because some areas are much safer than others. Our guide put in great effort to allow us to enjoy the city even with the safety issues.
In Rio we were greeted by Bruno who was on time and waiting for us as we left baggage claim. Bruno was an exceptional guide with his extraordinary knowledge of Brazil's history as well as the city. We loved our time in Rio and really got to experience the city in a personal way. Bruno was a great listener as well as guide. He did an excellent job at modifying our given itinerary in order to include things that fit our interests more substantially. We would rate Bruno as one of the best guides we have experienced.
Our driver in Rio as well as two and from Buzios was very professional. He was always dressed in a suit, was very punctual, drove very safely, and made sure he never hit a bump or pothole to hard as to jar us. Even when we requested our pickup 30 minutes earlier than planned, he was happy to accomodate us.
As far as accommodations, we were pleased with them all. The hotel in Sao Paulo was very modern and chic. We were lucky that it was in a good area and we could walk to places to eat and shop. The hotel in Rio was centrally located, right on the beach, and had a great view of Copacabana. It had more of a classic high end vibe. Finally, the hotel in Buzios was a wonderful small boutique hotel, and had a relaxing beach vibe. It and the beach that it was located on felt very secluded and off the beaten path. It was about a 25 minute walk to the town center which had all of the shops and restaurants.
Thank you again for helping to organize our wonderful experience in Brazil. We hope the feedback provided above helps you to provide information and guidance to other travelers in the future. You did an excellent job and we look forward to working with you again in the future wherever our travels may take us.
Best wishes,
Shawn and Suzie
Hi
Replies below
Regards
Ms Gillian Tan
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 5 | Yuki Eddie Mitani Satoshi Nonaka Seiya |
Knowledge of Subjects | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Ability of Explain | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Attitude | 5 | Yuki Eddie Mitani Satoshi Nonaka Seiya | |
Flexibility | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Drivers and Cars |
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Hotels | Location | N.A. |
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Comfort | N.A. |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | Just right |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is a pleasure to work with. She tailored the tour to exactly what we requested and according to our budget. She is an excellent consultant who provides exceptional customer service. | |
Guides / Drivers | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 | Hiroko Kara is a wonderful, knowledgeable guide and is very flexible and accommodating with our group. She went above and beyond to make sure that we were comfortable, that we were having fun, and assisted us in any way she can. | |
Flexibility | 5 |
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Drivers and Cars | 5 | Execllent tour driver. | |
Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package |
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Hi Helen,
We have had a wonderful time so far. We truly enjoyed Christine as our guide. We would love to write a recommendation for her services. Is there a place we can do so she may receive the highest recognition?
Thank you for everything Helen!
Madalyn
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 4 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 4 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | Perfect | |
Meals |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Amina was a pleasure to work with. She was very thorough and patient. I will definitely recommend Amina. | |
Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 | ALL tour guides were very nice and professional. | |
| Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 | All hotels were good but the BEST ones are SHIBA Park Hotel and Hakone Airu. Our least favorite was Hotel Thomas Myeondong. |
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 4 | Could have more choices. Hotel Shiba had the best breakfast. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Besides the miscommunication with the Kyoto pick up, everything else was good. The agency made up for it and we were satisfied. | |
Any Other Aspect | |||
Overall Score of the Whole Package | 5 |
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Yes we are at the airport. Flight at 1.15pm
We have had a 7star service from Novaland (especially you)!
And this made our holiday special and we really enjoyed Japan !
Thank you so much and I will definitely give you whatever review you need to get promotion