NLT-240507-VJ133410 [May 26, 2024,  from America]
Hi Doris,

Thank you very much for making all the arrangements and being so patient with us.  We enjoyed our first trip to Hokkaido.  

Thank you again.

Sharon and Jay Fidell
NLT-240521-YJK136552 [May 26, 2024]
Hi Helen
Now in Korea our day in Hiroshima with Ms Mayumi was very good we did a lot and she was very considerate please thank her for us. 
NLT-240510-KJ135451 [May 20, 2024]
Please see attached the survey document duly filled out. I have no complaints or suggestions. You have done an excellent job in organizing and also making prompt changes to the travel plan as per my family's requirements. Thank you. Also please convey my sincerest thanks to all the tour guides. They were great and very friendly.

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 

Tour Guides

Command of English

5

 

Knowledge of Subjects

5

 

Ability of Explain

5

 

Attitude

5

 

Flexibility

5

 

Drivers and Cars

5

 

Hotels

Location

5

 

Comfort

5

 

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 

Meals

5

 

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

5

 

Overall Score of the Whole Package

5

NLT-240502-HJ131347 [May 18, 2024,  from America]
 
NLT-240512-CJ133172 [May 18, 2024]
NLT-240321-JJ133222 [May 17, 2024,  from America]
NLT-240501-KJK130511 (Original NLT-240502-KJK130511) [May 17, 2024]
NLT-240503-CJ136540 [May 15, 2024]
Hi Cindy,

My rating below.

Thanks again for your help since the beginning of enquiry and planning. I really appreciate your help and advice in the process. Hope to work with you again in the future.

Cheers,

Elisa



1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 Driver gave suggestions of which shops are good to visit along the way.

Attitude

 5

 Driver was on time on that day.

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 NA

 

Comfort

 NA

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

we had some extra time left at the end of the day.

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 NA

 

Overall Score of the Whole Package

 

 


NLT-240508-WJK128705 [May 14, 2024,  from America]
Hi Whitney,

Shoko is a excellent guide. She gave us options because of the rain and was very accommodating to our needs.  
Chi was good but Shoko was excellent told us stories and learned our names. She was very organized. We have fun with her even thought it rained. We were really happy with Shoko
Remi was excellent. 
Yoshi was very good and this hotel is very nice too thanks 
We had a nice dinner provided by Harry Kim and Alicia tonight but they couldn’t stay to join us.
Overall even with all the miscues we had a nice trip
Thank you for setting this up for us. I can’t say enough about Harry Kim and Alicia they are wonderful people to have represent Novaland tours A+
Also I would like to take the time to say we really enjoyed Olivia’s friendliness and her knowledge we learned a lot from her. People get sick like me and Stanley threw up few times today because of the slow heavy traffic that made the ride seem longer then it really was. 

Thank you , Harry Kim, Olivia and Alicia for some great memories.

Joe Sui and friends from the San Francisco Bay Area and Las Vegas Nevada. 
NLT-240413-DJ132517 [May 14, 2024,  from America]
Hi Nancy,
On behalf of the team we want to thank you for arranging our tour & providing expert guides & transportation.
Job well done 
Ramesh
NLT-240425-NJ137271 [May 13, 2024]

NLT-240406-YJ133273(Original NLT-240330-YJ133273) [May 13, 2024]
Had a wonderful time in Japan Helen.  everything has been arranged perfectly well... stay and rooms were also wonderful and comfortable.  Such a great trip.. Thank you so much
NLT-240423-WAH134550 [May 11, 2024]

Dear Whitney, 

As we are leaving back to the United States, we want to express our gratitude to both of you and your local teams n the ground  for an excellent tour. Thank you  for choosing very good hotels, transportation, and overall very good guides. The site seeing itineraries were overall very good. 
Your services were highly appreciated by all of us. We hope to use you in our future travel plans.

I second compliments about the organization of the trip and the quality of amenities and tour guides provided. We have enjoyed every aspect of the trip and have gained great memories and a better understanding of the region and its hospitable and generous people.  Thank you for your flexibility and for great planning.

Abdul/Imad

NLT-240430-YAM137307 [May 11, 2024]
Dear Helen,

All is well.  My Mumbai guide was great and I was able to do some shopping,  She took great care with us,  I recommend her highly.
NLT-240423-AK129989A [May 10, 2024,  from America]
Thank you for your wonderful planning of our trip to S Korea. We had a really great time. Everything was perfect especially our 2 drivers Chris and William. We will definitely recommend you and Novaland Tours. We are back home now. Oh also the hotels were really nice and very convenient to everything.
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