Fadi was wonderful and very reliable. Please pass on the review to the local office.
Cindy,
Sorry for the late reply. Has been busy with work and other matters.
Firstly, thanks for all your support and arrangement to make our holidays in Japan a wonderful experience and well organised ones. You are the main key for this, your support and continuous update and always be there for us (timely and engaging via whatsapp), very much appreciated.
Once again, Cindy well done on your great support and hardwork !!! keep up your great work!
S.Sugu
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Cindy) | 5 | Always there, timely support, ontime follow up and updates and attention to details. | |
Tour Guides Choyo Tanaka
Hisashi Tokuda
Makiko Shigetani | Command of English | 3 | Among all, Hisashi from Osaka is much better in English |
Knowledge of Subjects | 4 | All are equally good here. They have planned schedule and share the info before we start the trip. | |
Ability of Explain | 4 | All good and covered what we expected | |
Attitude | 4 | Great attitude, no issue at all…also, we know Japan people, they are humble and nice….patience. Well done ! | |
Flexibility | 4 | All good here too, they are flexible with our plans | |
Drivers and Cars | 4 | Nothing much to say here since we use it for Fuji mountain trip, safe driving skills and timely too ! | |
Hotels | Location | 4 | I like the proposals, all closer to train station and its make it so easier to commute. |
Comfort | 4 | Hotels are good. I like the airport hotel due to the size of the room, the rest is smaller but this is expected in Japan. | |
Sights or Activities | Worthiness of Visit | 5 | We did much more since we had the train JR tickets, this is a real handy and we plan it well . everyone enjoyed the trip…. |
Meet Your Interests? | 5 | Very much and more …we covered Hiroshima | |
Too Tight or Too Loose? | 4 | About right | |
Meals | NA | Our tour guide suggested the places, we been and enjoyed, great suggestion from them | |
Public Transportation (train, flight, cruise, etc.) | 5 | All great with ontime as always…we enjoyed all , train, bus, taxi, cruise…. | |
Any Other Aspect | 5 | It was all great plans from Cindy, proposals and with great help from the guides, we have no issue at all …its all great experience in Japan and we enjoyed …the trip | |
Overall Score of the Whole Package | 5 | Novaland tours, can tailor our trips based on individual/personal requirement and also handle the change at last minutes without any issue. Great support and service. Well done team and keep up the good work !!! Once again, thank you ! | |
Thank you for rollout on our trip!
The driving guide, Mr. Miyano, is very knowledgeable and speaks English very well. We are enjoying his help.Weather was not good yesterday so had to adjust our tour destination schedule a bit. Not a problem.
The hotel is quite comfortable. Room is large and perfect for a multi day stay. Hotel staff is excellent as is the dining.
The onsen is typical and the outdoor onsen is enjoyable. We are enjoying the bathing a lot!
Highland Resort view of Mt Fuji is perfect!!
The Takayama and Shirakawa sites were far superior the Iyashi no Sato place. Overall we are pleased with the trip.
Dear Helen,
Thank you very much.
As always, I am very grateful for your excellent service :)
Warm regards,
Alberto
Thank you for the message! Everything has been so amazing, we have very impressed. Thank you for checking in!
Erin
Hi Kate,
We enjoyed our tour/vacation so very much! Thank you for planning such a wonderful experience for us!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very professional | |
Tour Guides | Command of English | 3 | Some of them with some difficulties to find the correct words. |
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Very kind all of them | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Excellent car and punctuality. | |
Hotels | Location | 5 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 | The last breakfast (metropolitan hotel) not as good as the one of the other hotels. | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 4 |
| |
Overall Score of the Whole Package | 4 | ||
I’m back home in the States now and just wanted to thank you for the customized trip of Israel and Jordan. I’ll tell you something, Laith with Sky Road Logistics that was my driver and chaperone was one of the BEST people I’ve ever met in my numerous travels around the world. I highly recommend you use him and his company as much as possible.
I’m planning a trip in the Spring to a few countries in Western Europe, but my plan in the Fall is to visit China for a few days (assuming I’m able to with Covid) and then stop in Seoul for a couple days on my way to Japan where I’d like to spend the majority of my trip. I see that you specialize in Korea and Japan. If you have any marketing or info you could send me for my files so that after my spring trip when I start to plan for the Fall, I have some resources to decide what I’d like to see through your company…..I’d me most appreciative. My plan was to do this trip in Fall of 2020, but obviously Covid didn’t allow that.
Thanks again for all your help and making a memorable Birthday trip for me.
Sincerely,
Christopher Brandon Ayers
I had themost amazing time! Everything was absolute perfection! I am so appreciative forhow you worked with me and for my guide. It was the best day!
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | N/a |
|
Comfort | N/a |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |