NLT-181202-NJ105785 [Dec 2, 2018]

Hi nick. 

We just finished our tour. It was wonderful. Ms noriko and bus driver are great guides.

Cecile Co

Thank you

NLT-181201-RJ102723 [Dec 8, 2018]

Hi Mona,

I am leavingOsaka this morning. I put these items into blue envelope and pass it to hotelfor mailing. 

 

Overall, I had agreat time during my vacation in Japan given this is my first trip and also asolo traveler. The hotels are nice and located near train station. The tourswere good as well and the tour guides were very friendly. I definately willrecommend this vacation package to my friend in Malaysia. 

 

Do let me knowhow are you going to refund the lunch arrangement that was used utilized. 

 

Thank you againfor your kind assitance and looking forward to work with you in the future.thanks


NLT-181130-JJ104324 [Dec 4, 2018]

Dear lily 

 

Replyper below thank you :)

 

Willjoin again for other places in future 

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 4

 

Drivers and Cars

 5

 

Hotels

Location

 

 Na

Comfort

 

 Na

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 4

 Gotemba too rush

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 

 Na

Any Other Aspect

 

 Na

 




 

 

NLT-181129-WJ106649 [Dec 9, 2018]

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 Great package, looking forward for next trip with novaland

NLT-181127-CJ101443 [Dec 4, 2018]

Dear Cindy

 

Thank you for the email.

 

My response as such.

 

You the tou consultatant is execellent. Fast, reliable, efficient and responsive. Will not hesitate to try the company services again. Just one point is on the overtime. Perhaps good to highlight which you actually did.

 

On the tour guide.

 

I had asked for a chinese speaking one and i have one. I didnt mentioned about the needs that she can speak english thus cannot fault her for that. However good to note that typical Singaporean conversed much metter in english. Thus it was a problem for the children. Credit to her that after telling to tell the guide in english name, she did immediately. Secondly she constantly draw comparison between china and Japan. Perhaps for China tourist that will be happy. Lastly i think after assessing the wheel chair situation of my parents, she did not managed to do immeidate adjustment to the plan ot suggest otherwise. Did feed back to her good to compile a list of place and activites for wheelchair bound tourist so that the company can be quick to tourst needs.

 

Driver

 

Execellent driving and comfortable.

 

Hope the feedback helps.

 

Sincerely

 

Jonathan

NLT-181126-DJ103536 [Nov 29, 2018]
Thanks Siva
Yes, I enjoy Hokaido trip even though we cannot do the rope way because of the windy day.
NLT-181125-FJ103244 [Nov 27, 2018,  from America]
The tour is going great so far. Can’t wait to see my Fuji tomorrow. Thanks!
NLT-181125-BK102758 [Nov 30, 2018,  from Peru]

Hi Bruce,everything was great. We had a great time and Jade is an excellent guide.

Just coming back from the DMZ. Interesting visit.

NLT-181124-BJ103087 [Jan 23, 2019,  from Canada]

Hi Bruce, what is an appropriate tip you recommend for your drivers? All is well.


Hi Bruce all is well in Kyoto! Good tour guide today.


Thank you, yes it was very good we liked the tour guide and saw a lot!
We really have enjoyed both cities and are looking forward to tomorrow.

Yes we were really pleased with Osaka and glad we were there, good tour guide and car. We had enough time and lives seeing all the action and the views from sky tower. We are having a great trip on our way to Tokyo Kieo  plaza this time.



NLT-181122-RJ102929 [Dec 12, 2018,  from United Kingdom]

Please refer tothe score below ... 

 

Warmest regards

Annabelle 

 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

Tour Guides

Command of English

5

Knowledge of Subjects

5

Ability of Explain

5

Attitude

5

Flexibility

5

Drivers and Cars

5

Hotels

Location

Comfort

Sights or Activities

Worthiness of Visit

5

Meet Your Interests?

5

Too Tight or Too Loose?

Meals

4

Public Transportation (train, flight, cruise, etc.)

5

Any Other Aspect

Overall Score of the Whole Package

54


NLT-181118-YK100505 [Nov 26, 2018,  from America]

We has a really good time. Our tour guide was excellent, It was a really good trip and experience.

We are having soooo much fun. Best experience ever.
Thank you for your service.

NLT-181118-XC82924 [Dec 17, 2018,  from America]

Thank you Caroline.  We are enjoying our stay. We like the sights and the food. Miguel has been veryhelpful.   

 Regina 


NLT-181117-BJ102372 [Nov 27, 2018]
All the guides were very nice & honest so no complaints
NLT-181116-XK97381 [Nov 21, 2018,  from America]
Young did an excellent job of sharing Seoul with our group in a profound and meaningful way. We could not have had a better tour guide.

Joy,
Leah
NLT-181114-CJ102123 [Dec 22, 2018,  from Canada]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Organization was excellent and itinerary was great

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 5

 

Ability of Explain

 4

 

Attitude

 4

 

Flexibility

 4

 

Drivers and Cars

 4

 

Hotels

Location

 5

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 3

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 4

 The explanation of how to get from the station to the hotel could have been better

Overall Score of the Whole Package

 65

 

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