NLT-150309-MK51704 [Jan 23, 2019,  from Canada]
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Here is some feedback as promised: ******************************************************************************************************************************* Pretour booking arrangements with Novaland were very efficient and professional. Email communications were answered quickly and clearly. Payment details were straightforward and precise. The pricing was fair, with choice of private or group tour. Melody Fan was the travel consultant and I quickly developed a good rapport with her which is good because I can be diificult and demanding ! The tour was in multiple parts because we were doing some independent travel as well but it all worked seamlessly. Drivers and guides were always on time, the vehicles used were good, and the guides very professional, personable and knowledgeable with good English skills. The drivers were good although one did drive faster than we like, perhaps because the distances were far but he was competent and we did not feel unsafe. The tour in Jeju was with a group on a coach and we had a pickup with a van in the morning. At the tour end we were given bus tickets and dropped at the airport to catch the next bus. This was not very good because it took 1.5 hours to return to our hotel late at 18:45. It would be better to have a return transfer. The pace of each day tour was good, the selection of sites to visit was very good but we did wait until late to stop for lunch on 2 days. This was on the 2 day part out of Busan. It would be better if the driver & guide gave us some detail of the days itinerary first, this is what the Seoul and Jeju guides did. There was some confusion about our last dinner being included but we sorted this out with the driver and guide. The hotel in Busan was fine with a nice breakfast, in Andong the hotel did not have any non smoking rooms or a breakfast area so we stopped at a highway restaurant. Fortunately there was no smoke in the hotel ! We were very impressed with the beauty of Jeju and the tour brought us to some very scenic places. The fist stop the Trick Art museum was fun but we would prefer something more scenic or cultural. The guides really helped us to understand Korea, to appreciate the ancient temples, palaces, villages etc. so we want to return but later in Spring so that the blossoms are out and all is green and even more beautiful. We found we could travel independently because people are very helpful but also are very happy we did some portion with Novaland Tours because of the extra insight we got. Melody Fan and Ms. Amor Huang of Novaland are a class act who treated us with tremendous concern and caring whenever there was even a slight problem. *********************************************************************************************************************************
NLT-150307-TK53924 [Jan 23, 2019,  from America]
Dear Tina, Thank you for following up with my request for Mrs. Freedman. I think there is little doubt that we all enjoyed the trip to the DMZ and learned a great deal of new information. We all appreciated the services provided and the guides attempt to make us comfortable as well as to make up for not having enough time for a meal by buying us a Korean treat to snack on. If I had one suggestion for him it would be to be a bit more assertive in offering information to the tour groups he guides. He certainly seemed knowledgeable and when asked was quick to provide the information requested. He also accommodated our desires to stop to shop etc. shmiller
NLT-150306-MK50322 [Jan 23, 2019]
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NLT-150222-EK53416 [Jan 23, 2019,  from America]

NLT-150118-TJ53228 [Jan 23, 2019]
Dear Ms. Tina, We just got back here in the Philippines last Friday, January 23,2015. About the tour package, we have no problems with that, its GREAT! We got to see what we're expecting! And I just want to thank you for your very good service, very good tour package, the tour guides are very courteous and hospitable and very knowledgeable about the historical places which gave us a better understanding about Japanese culture. We also tried their Japanese cuisine , wishing on their temples, great shops! the only problem we encountered was when we left by the bus on the 1st day of our tour, But we made it ! Fortunately, they contacted us, and waited for us in a bus terminal! Maybe my suggestion is, the tour guide must hold a banner with which includes the name of the pax on it, because the only banner that they're holding is the name of the agency, SUNRISE travel and tours, which we got confused because we're looking for NOVALAND travel and tours. That's all! THANK YOU SO MUCH! I just want also to share some of our pictures during the tour ! Sincerely yours, Alvin Ocampo Sent from my iPad
NLT-150111-TK39206 [Jan 23, 2019,  from Australia]

NLT-150107-EK38416 [Jan 23, 2019]
Hi Emma, I had so many great times during our trip in Korea, not only because of the beautiful places & sceneries we visited, but also because of the hospitality of our tour guides, the comfort hotels, and many more. The arranged schedule was quite tight, almost everyday we had to start at 9 AM and came back to hotel at 7 PM. For some of my friends it was exhausted (the very cold weather also quite draining), but overall it was fun and we could see many great places & experienced many korean culinaries. Mr. Young is the best tour guide I have had, so far. We had lost 3 suitcases at the time we arrived in Incheon, and he helped us to get the suitcases in a short time. He also took care all of our needs even though it was not really his job to do. Mr. Victor also gave us great services while in Jeju. Among 3 hotels we have stayed, I mostly like our hotel in Busan Toyoko Inn. The room was not so big, but it was clean and neat. Also near to the beach. Personally, I am grateful to have selected Novaland Tours, and will not think twice to use your services again for my next trip. Hopefully with an even more better price. Thanks Emma! Have a nice day. Regards, Ester Agustina Tampubolon
NLT-141229-YK51234 [Jan 23, 2019]
Hi Joanna, First of all, My sincere thanks to the wonderful arrangement you have done for my recent trip. Five star accreditation for Mr.Young. We enjoy every single moment of our trip in Korea. Will definitely recommend Novaland tours to my friends and family. Thanks Best Regards, Jerry
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