Hi Whitney,
I’m very pleased with Novaland services. Everyone is friendly, punctual, knowledgeable and Well communicated . Thank you so much for making my vacation stress free.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | beyond expectation | |
Tour Guides | Command of English | 4 |
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Knowledge of Subjects | 4 | ||
Ability of Explain | 4 | ||
Attitude | 5/4 | Roger=5, Javier=4 | |
Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Hi Whitney,
Sorry it took me a few days to complete your questionnaire.
I was not yet back from the trip when your email arrived.
Thank you so much for your kind assistance - we are planning to come back with our husbands next year and will definitely be in touch with you for planning.
And Machiko was such a wonderful guide and we felt like family with her by the end of our time together.
All the best,
Anita Langer
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars |
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Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 4 | We could use one more night at Benessee House, but that was not the travel agency’s fault. We will take the responsibility. ^-^ | |
Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | 5 |
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Overall Score of the Whole Package | 5 | Thank you for your valuable assistance. | |
Mr. Fauzi is an excellent guide and tour leader! I am having a wonderful experience here in KL. Thank you!!
Mike
Mr. Yuki was a great Sensi(Japanese for teacher). We had a spectacular time in Kyoto with Ms Maikkio.
All organized by the most woderful Ms. Whitney from Novaland. I usually do not leave reviews for anything because they almost never get posted or help anything. Yet in this case i must sing the praises of Novaland Tours.
I am highly satisfied with Novaland Tours. So much so i booked another trip within this trip to Mylasia, also organized by Ms.Whitney.
5 stars all around...use Novaland Tours. You will be happy you did. I surely am so! Blessings to all!
Hi Whitney,
Sorry for the late reply. My friends and I feel this was the best trip we had in years. We all enjoyed it very much and there are no words to describe the feelings. On behalf of my friends, I would like to thank you for a wonderful Job and your team in Bali for taking care of us very well.
Best regards,
Sri
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | We are very happy with Whitney's professional services. As always, she did a wonderful job from day 1 to the last day. Without her wonderful service with personal touch, we wouldn't have enjoyed our get together so much. | |
Tour Guides | Command of English | 4 | He did a good job and his English was good and understandable. |
Knowledge of Subjects | 5 | Very good. | |
Ability of Explain | 5 | He did an excellent job and also has a good sense of humour. | |
Attitude | 5 | Partha is an excellend Guide and a good human being. He was very understanding with our needs and went out of the way to accommodate us. We were lucky to have him as our guide and everyone liked him. | |
Flexibility | 5 | He is very understanding and always willing to help us. | |
Drivers and Cars | 5 | The airport pickup and drops were good. But we would like to give credit to our bus driver for his patience and excellent driving and smiling face. | |
Hotels | Location | 5 | Both hotels were excellent. Services were good. |
Comfort | 5 | Very good. | |
Sights or Activities | Worthiness of Visit | 5 | Amazing experience. |
Meet Your Interests? | 5 | Yes. | |
Too Tight or Too Loose? | 4 | Too tight on 2 days... mainly because of the traffic jam in Bali. Otherwise, it would have been more relaxing | |
Meals | 5 | Excellent choice of restaurants and choice of food. | |
Public Transportation (train, flight, cruise, etc.) | NA |
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Any Other Aspect | 5 | The overall experience from the arrival to the departure were good. Everyone said the the whole tour was beyond their expectation. Thank you. | |
Overall Score of the Whole Package | 68/70 |
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Our travel consultant Alice is excellent, as well as all the hotels.
Noriko guide is quite helpful.
We had the best possible guides in Egypt. Our logistics were impeccably planned. I highly recommend Novaland. Doris from Novaland was continually in touch with us. A+++++++
Three of us traveled on Novaland to Cairo, Aswan and Luxor. Doris arranged everything perfectly. The guides, drivers, hotels and sightseeing were wonderful.
===
Novaland Tours Jordan
Petra is incredible. Having a terrific guide from Novaland makes it even more incredible. Novaland did a fabulous job. Loved the guide. Loved the tour. Doris from Novaland is simply wonderful.
Doris is a great organizer. She is very thorough and follows up to see that everything is in order. Jordan was very memorable.
===
Novaland Tours Israel
Thanks Doris for arranging my trip of a lifetime.. It was a bucket list for me to see where Jesus lived and walked. My guide Nasser was knowledgeable and very honest.
Hi Whitney,
Below is our filled out form. Our driver told us you made sure to check in on us on a regular basis to assure everything was going as planned and we were happy. If you'd like anymore specific details on any part of the tour, please let me know. Our entire group would like to thank you for this once-in-a-lifetime adventure! You were truly wonderful to work with -- we will be sure to recommend you to friends and family!
Best regards,
Carol and the crew
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive! Great suggestions! Super flexible, organized, patient, professional and friendly. Whitney was the best! | |
Tour Guides | Command of English | 5-Israel guide 4 - Jordan guide | Yossi, our Israel guide spoke very clearly, was loud enough and was easy to understand. |
Knowledge of Subjects | 5-Israel guide 4-Jordan guide
| Yossi was the most knowledgeable guide we've ever had. The amount of information he shared was just the right amount... not too much, not too little. He was always able to answer our questions and used our "drive time" to fill us in on details. Fadi knew and shared basic information. He's knowledgeable.
| |
Ability of Explain | 5-Israel guide 4-Jordan guide | Our Israeli guide explained everything very clearly. He answered all our questions thoroughly. | |
Attitude | 5-Israel guide 4-Jordan guide | Yossi had a very positive and caring attitude. He was very passionate about his subject matter. He was a pleasure to spend time with and fit very well into our group. | |
Flexibility | 5-Israel guide 3-Jordan guide | Yossi was very flexible. He made sure we saw everything on the itinerary plus many other interesting places/things. We were never rushed and Yossi was more than happy to work late. He made necessary adjustments when needed. Fadi was not always flexible. | |
Drivers and Cars | 5 | The vans were roomy and very comfortable. Our driver in Jordan, Yousef was exceptional. He always offered information and help. He volunteered to drive us to the Mosque in Amman on our last day since we missed the Mosque in Aqaba. He was a very safe driver. We truly counted on Yousef since we weren't always able to count on Fadi. | |
Hotels | Location | 5 | All the hotels were beautiful with very good locations. We loved our hotel in Amman but there were no restaurants within walking distance so we had to eat at the hotel. As it turned out, the food there was fantastic so it wasn't a problem. |
Comfort | 5 | All hotels were very comfortable. The hotel employees were very friendly and accommodating other than one particular man at reception (Dan Panorama Hotel, Jerusalem) who was nasty and rude. His name was Omar Munayyer -- we're planning to write a letter of complaint to the hotel manager. | |
Sights or Activities | Worthiness of Visit | 5 | We would have not changed a thing on the itinerary! |
Meet Your Interests? | 5 | Very much so! | |
Too Tight or Too Loose? | 5 | Just right. | |
Meals | 5 | Breakfasts were all incredible -- maybe just too much food! Recommendations from the guides for other meals were very helpful. Fadi arranged a home cooked meal with a Jordanian family that we truly enjoyed! | |
Public Transportation (train, flight, cruise, etc.) | n/a |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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