Hello Whitney,

Yes my husband and I enjoyed our visit in Japan, the time went quickly as you said.  We will definitely plan to come back in another time maybe during autumn time to see the leafs change their colors in November-December.  Thank you for keeping us updated throughout our trip here in Japan. We appreciate your detail attention.

Warm regards,

Lana Quan

Hi Whitney, hope you're doing well. We had a wonderful time in Kyoto.
Thank you for your message about Mr Ling. We also wanted to thank you and your guides for a lovely vacation.  Even after some unforseen medical (and energy!) deficits on our part ,it was everything  we had hoped for. All of your guides were very knowledgeable and helpful. We wanted to commend Yasuyuki for his thoughtfulness in suggesting and taking us to Ainokura. It was even more beautiful and serene than Shirakawa. And our 3 days with Chizuko in Kyoto were very special- she was so informative and a master at guiding us through several forms of public transportation where we would otherwise have been lost! We enjoyed her tours and her company very much. We will certainly recommend you and Novaland Tours to any friends and family who are thinking of coming to Japan in the future. 

Warm regards, 

Robbie O'Neal and Jim Foster 

Hello Whitney,

Sorry it took a while to reply. We are very please with Novaland Tours and will recommend to our friends and relatives. Thank you!

1=poor, 2=fair,3=good, 4=very good5=excellent

[7:49 pm, 22/03/2023] Alice NovalandTours: Hi Rick, have you arrived at the hotel safely? Do you like the rooms of Mercure Ginza?
[8:47 pm, 22/03/2023] Rick: Hi Alice.  We arrived close to 6:30.  The rooms are nice, and the location is great.  The hotel put us in rooms next to each other so we’re happy about that.  A little small but we expected that in Ginza.  We stopped at 7-11 to pick up dinner after a long travel day.  

[7:40 am, 23/03/2023] Rick: Hi Alice.  We like the hotel even more now that it’s day time.  The location is incredible and the breakfast is very nice.  

[1:14 pm, 23/03/2023] Alice NovalandTours: Hi Rick, how is your tour going today?
[1:15 pm, 23/03/2023] Rick: Hi Alice.  It’s going well even with the rain.  Mark is a very accommodating guide and nice person.  

[4:56 pm, 24/03/2023] Alice NovalandTours: How is your hakone Tour today? It is said that Hakone area is less crowded than Mt Fuji area. Are you encounter big crowds today? BTW, is the pocket WiFi works well?
[4:58 pm, 24/03/2023] Rick: The Hakone tour was very nice.   Crowds weren’t too bad.  The pocket WiFi works great.

[3:38 pm, 28/03/2023] Alice NovalandTours: Hi Rick, have you checked in at the Kyoto hotel? Do you like it? Is it smooth for you to meet the driver at the Kyoto station?
[3:39 pm, 28/03/2023] Rick: Hi Alice.  We have checked in, and we really like the hotel.  Very smooth.  The driver was waiting for us on the platform.  We are shopping nearby the hotel already.  

[6:36 pm, 29/03/2023] Rick: Hi Alice.  Thank you for the wonderful Kaiseki meal today!  Everyone enjoyed the experience and the delicious food.  We really liked the restaurant and staff.  We had a full and fun day today in Kyoto.  

[7:04 pm, 30/03/2023] Alice NovalandTours: Hi Rick, how is today's Kyoto tour? Do you like the Kyoto tour guide and the Osaka hotel?
[7:09 pm, 30/03/2023] Rick: Hi Alice. It went very well.  Ric is excellent and very customer service oriented.  We really like him.  The rooms at the Cross Hotel are very nice.  They placed  us on the club level floor so we have access to the club level amenities.  The hotel location is perfect just like Kyoto and Tokyo hotels. 

[7:49 pm, 01/04/2023] Rick: Hi Alice.  Osaka and Kobe tours were great!  The Kobe beef dinner was very nice. 

[7:01 pm, 03/04/2023] Alice NovalandTours: Hi Rick, how is today's tour? Here is the weather forecast for Tokyo tomorrow.
[7:17 pm, 03/04/2023] Rick: Hi Alice.  Another great day!  Mark is so accommodating to our needs, and he has made great restaurant recommendations.  We were able to go to Asakusa, Shibuya and Harajuku today which we missed early in our trip due to my father’s injuries.  My father had his stitches removed yesterday, and he has healed nicely.  By the way, for the Kansai part of our trip, we really enjoyed our guide Ric Higashi and Mr. Tan who provided transport to and from the Shinkansen stations.  I’ve also forgotten to thank you for refunding us for the tickets that weren’t purchased.  Everyone in our party has thoroughly enjoyed this trip, and we will make the most of our last day tomorrow.