NLT-221227-KE125185 [Jan 11, 2023,  from America]
NLT-221223-WJ123707 [Jan 10, 2023]

Hi Whitney,

See the filled form below.

Khai

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 

Tour Guides

Command of English

 5

Takae Suzuki is an excellent tour guide. She is passion about her job. She communicates well with the driver and the rest of us. Everyone is extremely happy with her service.

 

 

 

 

Knowledge of Subjects

 5

Ability to Explain

 5

Attitude

 5

Flexibility

 5

Drivers and Cars

 5

 Van a bit small for the number of luggage we have. Driver surprisingly can speak some English. He is very polite.

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 n/a

 

Any Other Aspect

 

 It was great to have pocket wi fi

Overall Score of the Whole Package

 5

 

 


NLT-221220-WJ125521 [Jan 9, 2023,  from America]
When Japan dropped its requirement to obtain a Visa prior to entry back in October of 2022, my wife and I decided to plan a trip to Japan over the Christmas Holiday. I sent out inquiries to 5 different companies outlining what cities we wanted to visit, our budget, etc. The responses I got back were very generic and didn't answer most of our question. The exception to this was Novaland Tours. We dealt with Whitney - she was fantastic! She wanted to make sure she understood our needs before she gave us a proposal. She made sure that our tours were exactly what we wanted and stayed within our budget. She put us in great hotels and set us up with awesome tour guides. Everything went off without a hitch.
I can't say enough good things about Whitney. She always responded to us right away with extremely detailed answers. She also checked in with us during the trip to make sure we were happy and continues to communicate with us - sending us pictures that our guides took of us during our tours.
Novaland Tours has expertise all over the world. Whenever and wherever we decide to go next, Whitney at Novaland Tours will be our first call!
NLT-221224-VJ124470 [Jan 7, 2023,  from America]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 

 just about right

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 

NLT-221224-KE124832 [Jan 6, 2023,  from America]
Travelfreak
Travelfreak
4 contributions
Dec 2022
Novaland was the right choice from the minute we started planning. Starting with the planning with Kate and meeting the best duo Amin & Ahmed in Egypt for a group of eleven. This trip was customized to our needs and flexible on excursion changes and other add on without any hassles. Highly recommend them to anyone looking to discover Egypt based on your interest and not be subjected to a large bus with a stringent schedule. We got to see exactly what we wanted and have downtime with family and friends every day. We realized that some of the things we wanted to do with the time we had may have been over-ambitious, so we were able to change a few items once we got there. Both Amen and Ahmed spoke very good English and were professional and fun. Another plus was that we had cold water, Wi-Fi and a great driver for our trip. Kate checked on us regularly to see if the planned vacation was going well and if she can help with anything else.

NLT-221223-KE125259 [Jan 5, 2023,  from America]
Kate,

It was a wonderful 10 days spent traveling to Egypt.  Thanks for this remarkable and memorable experience you helped us to get.  Our family is extremely happy and I am happy especially with your patience and making all the changes I requested for. Infact we want to use Novoland go forward for our vacations.  Thanks again. 

Attached is the survey, I made a comment on this which is to improve and no offense to anyone or anything.  Please review and let me know what you think and if you have any questions. 

Thanks
Sri

NLT-221225-YNM124196 [Jan 3, 2023,  from America]
We are back in US, waiting for our final connection to Philadelphia 
It was a great trip to Brazil/Argentina and very well planned. Left is stress free with all the planning
NLT-230106-YT126399 [Jan 3, 2023,  from United Kingdom]

Hi Helen,


Thank you so much for all your work. You have been superb.


I expect we'll be back in touch. We'd love to go to South Korea and Japan one day!


Thank you again

Dominic

NLT-221226-WJ125218 [Dec 31, 2022,  from America]
We've now used Novaland for both Korea and Japan; absolutely wonderful service. Great communication with Whitney at HQ and seamless coordination of what we wanted to do with the in-person tour team. Customization allows you to take minute to minute control of what you want to do on vacation which is much better than being stuck in a traditional tour group. We loved our tour guides (in particular Sam at Tokyo....awesome!!!). Highly recommend using Novaland as we have told a bunch of our friends about them.
NLT-221228-JJD126289 [Dec 30, 2022,  from America]

NLT-221222-CJ126545 [Dec 30, 2022]

Dear Cindy,

 

I filled in the list below, thanks for your assistance this trip!

 

Regards,

Garion

 

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

     4

 

Tour Guides

Command of English

     2

 

Knowledge of Subjects

     3

 

Ability of Explain

     2

 

Attitude

     4

 

Flexibility

     4

 

Drivers and Cars

     5

 

Hotels

Location

     -

 

Comfort

     -

 

Sights or Activities

Worthiness of Visit

     5

 

Meet Your Interests?

     4

 

Too Tight or Too Loose?

    Fine

 

Meals

     4

 

Public Transportation (train, flight, cruise, etc.)

     -

 

Any Other Aspect

     -

 

Overall Score of the Whole Package

     4

 

 

NLT-221227-JYF123433 [Dec 29, 2022,  from America]

NLT-221215-CJ126458 [Dec 28, 2022]

Hihi Cindy,

Blessed evening!

Thanks and we had a wonderful time in Hokkaido!

As requested, see below on the feedback.

Have a Great 2023 ahead!

Cheers!

Vincent

 

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 5

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

 

Sights or Activities

Worthiness of Visit

 4

 

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 4

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 NA

 

Overall Score of the Whole Package

 4

 

 

NLT-221205-YK124485 [Dec 27, 2022]
Hi Helen,

A huge huge thanks to you and your team for helping me plan this wonderful trip.
Everything was just perfect. 
The Hotel Check ins were so smooth. I did not have an issue anywhere.
All the SIC tours went on without a glitch.

This Trip has been totally amazing for me. All thanks to you.
Thank you so much for making this a memorable trip for me and something that I will always cherish.
As always, I am very impressed with the Service of Novaland Tours.

Thank you so much for your constant support.
NLT-221223-FJ124125 [Dec 26, 2022]
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