The trip has been great overall. There are always some things you might change if one could do it over again. But it has been an educational and interesting trip. Many thanks for all of your help making it a special one for us!
Best,
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 | The itinerary put together by Lynee, our tour consultant, was just perfect. We were able to see all the must see places at each of the location. | |
Tour Guides | Command of English | 4 | The command of the English of the tour guides was okay. |
Knowledge of Subjects | 4 | Tour guides were well verse in the history of places the we visited. | |
Ability of Explain | 4 |
| |
Attitude | 5 | All tour guides were very pleasant, friendly and helpful. | |
Flexibility | 4 | Very flexible. | |
Drivers and Cars | 4 | The vehicles that we were in were clean and well kept. Drivers were very professional. | |
Hotels | Location | 5 | All hotels booked were in a good location close to restaurants and shopping. |
Comfort | 5 | Hotels were clean with comfortable beds. In Busan, we were upgraded to a suite room which was great. | |
Sights or Activities | Worthiness of Visit | 5 | All suggested sights were very good and well worth visiting. |
Meet Your Interests? | 5 | Yes | |
Too Tight or Too Loose? | 4 | Enough time were allowed at each sight location. | |
Meals | 4 | Breakfast at the hotels were very good with good variety. The best breakfast was at Shilla Stay in Jeju and Novotel in Busan. Provided lunches were good as well. | |
Public Transportation (train, flight, cruise, etc.) | 5 | The bullet train ride from Busan to Seoul was on time and very relaxing. | |
Any Other Aspect | 4 | Everything went well with our planned trip. No complain at all. | |
Overall Score of the Whole Package | 4.5 | Highly recommend Novaland Tours to family and friends. | |
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Tour Guides
Command of English
4
Knowledge of Subjects
5
Ability of Explain
4
Attitude
5
Flexibility
5
Drivers and Cars
4
Hotels
Location
Comfort
Sights or Activities
Worthiness of Visit
4
Meet Your Interests?
4
Too Tight or Too Loose?
4
Meals
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package
4
Hi Emma,
Thank you for helping us withour trip. It turned out really well overall after the initialhiccups. I just wanted to let you know about a couple things:
·The 2ndguide in Seoul (Thomas Kim) was really good. My mom liked him the best of allthe guides we had in Korea by far and she's traveled quite a bit and is verypicky.
·A largetaxi in Jeju is much more costly than 2 small taxis -- for example, our farefrom our hotel to the airport was 23KRW vs 11KRW total for two small taxes fromthe airport to our hotel.
Thanks foreverything. Hope you enjoyed the company vacation!
Lynda
We got off the ship much earlier than we thought we would and Tony was there waiting for us.
Thank you for the great tour and for hiring such top notch guides.
Margie Moore
Hi Doris,
Yes we are back home safely and getting back into the normal routine.
I have completed your survey below and will respond further with some feedback about our trip.
Overall it was excellent and we very much appreciate all the time and effort you took in making this tour so enjoyable and memorable. Thank you.
I will get the feedback to you as soon as I can but in the meantime please see my ratings to your survey below.
With thanks and kind regards,
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Extremely helpful, professional, efficient and cooperative. Did an outstanding job | |
Tour Guides | Command of English | 4 | Some better than others but overall they did a great job particularly Mr Masaaki |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 | Better description of how to get to the some hotels would have been helpful |
Comfort | 5 | All excellent except Hida Hotel as the room was old but the bathroom was nice | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | We could have done with a couple of extra rest days as some tour days were long with a lot of walking | |
Meals | 5 | I would have like breakfast included in the quoted price as it would have made it a little easier and would have been paid up front rather than having to take cash to cover this expense | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | A wonderful experience | |
Hi Whitney
I'm back in Indianow.
I just wanted to writeto you to thank you for organising such a wonderful trip across Japan forme! Mr. Osamu and Mr. Hiro were excellent guides and the seat-in-coachtours were great too! All the hotels booked were excellent and everythingwas handled and organised so well and professionally! I had a magical twoweeks and it's all thanks to you!
I got some greatpictures everywhere I went (you can see them on my Instagram atsohamjpanchamiya). I have recommended Novaland to many of my friends whonow want to travel to Japan after seeing my pictures and the amazing time I hadthere!!
Thanks again!!
Soham
We had a really nice time in Japan, thank you very much!
Still so much left to see - hopefully we can visit again soon. :)
Please see below table
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Melody is such a trooper - did everything she could to craft the best travel plan for us and during the trip too
Tour Guides
Command of English
5
Knowledge of Subjects
4
Ability of Explain
4
Attitude
5
Flexibility
5
Drivers and Cars
5
Very nice and friendly; cars are spacious and comfortable
Hotels
Location
4
Tokyo hotel - really good location, near tourist spots, malls, restaurants and trains; Osaka hotel - few mins walk from train station but still good
Comfort
4
Both hotels very good
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
4
Just right, although may be quite tight/tiring since we've been touring for several days already.
Meals
No meals
Public Transportation (train, flight, cruise, etc.)
4
Any Other Aspect
Overall Score of the Whole Package
4.5
Really good tour package overall
Dear Siva,
Hope you are doing fine. Firstof all, let me tell you that we had great holiday in Japan. Your planning wasvery good and very helpful. Hotel selections at each places were veryconvenient and hotels were good. The tours were good and OK. As a whole, Japanis not a great tourist spot. We believe, everybody should at least once shouldvisit Japan to witness their way of life, culture, organized pattern, value fortime, respect for others etc etc. We re so glad that we made this trip andlucky that we got you to plan our trip. There are so many of our friendsinterested to visit Japan and asked for the itinerary.
We may give your reference tothem and they contact you.
Your planning was one of thereasons for the success of our trip - A VERY BIG THANK YOU !!!!!!!!!!!
Keep in touch....
KP & Nafeesa
It was great! Kim was an excellent guide, we really enjoyed the day. Thanks for your help.
Jane
Thanks for checking! We had a great tour with Kim I would highly recommend this tour to friends. Thanks for being so accommodating when we needed to change the date due to our itinerary changes.
Thanks again ! Roseanne
This was truly a highlight of our trip. I would recommend Novaland to all. It was the most comprehensive tour we had on this trip. Thank you, thank you to BK
We had a very good day tour of Kyoto with Mr. Masa. Thank youfor the arrangements
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | N/A |
|
Comfort | / |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | / |
| |
Meals | N/A |
| |
Public Transportation (train, flight, cruise, etc.) | N/A |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 41 |
| |
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