We have had an amazing time in Japan & thank you for all you have done
Thank you so much
Graham & Linda
I dealt with the tour specialist, Cindy – She was fantastic and awesome! She understood our needs before she gave us a proposal & I always get her responds in a timely manner in answering all my questions before & during the trip. She put us in hotels that near train stations as req and make sure that our tours were exactly go accordingly to what we wanted.
Our 9 days in Japan were well spent, 3 different experience guides being assigned to us separately for private tour in Tokyo, Hakone, Kyoto & Osaka, all guides were very helpful, kind & informative with wonderful services. Especially Tour guide Tanaka Masaaki-san in Kyoto & Osaka, he is really amazing and very informative! The guides bought us to many diff places to take good angle pictures and to try their local cuisine by taking Metro, Local Bus, JR Line and Shinkansen! Everything went off without a hitch. I enjoyed the most is Mt Fuji, Hakone tour, Nara & Osaka Castle with beautiful Cherry blossom.
Highly recommend Novaland tours to anyone that want to hv pleasant and fruitful trip, really with no regret. Will definitely use Novaland Tours again in our future traveling.
Fadi was wonderful and very reliable. Please pass on the review to the local office.
Cindy,
Sorry for the late reply. Has been busy with work and other matters.
Firstly, thanks for all your support and arrangement to make our holidays in Japan a wonderful experience and well organised ones. You are the main key for this, your support and continuous update and always be there for us (timely and engaging via whatsapp), very much appreciated.
Once again, Cindy well done on your great support and hardwork !!! keep up your great work!
S.Sugu
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Cindy) | 5 | Always there, timely support, ontime follow up and updates and attention to details. | |
Tour Guides Choyo Tanaka
Hisashi Tokuda
Makiko Shigetani | Command of English | 3 | Among all, Hisashi from Osaka is much better in English |
Knowledge of Subjects | 4 | All are equally good here. They have planned schedule and share the info before we start the trip. | |
Ability of Explain | 4 | All good and covered what we expected | |
Attitude | 4 | Great attitude, no issue at all…also, we know Japan people, they are humble and nice….patience. Well done ! | |
Flexibility | 4 | All good here too, they are flexible with our plans | |
Drivers and Cars | 4 | Nothing much to say here since we use it for Fuji mountain trip, safe driving skills and timely too ! | |
Hotels | Location | 4 | I like the proposals, all closer to train station and its make it so easier to commute. |
Comfort | 4 | Hotels are good. I like the airport hotel due to the size of the room, the rest is smaller but this is expected in Japan. | |
Sights or Activities | Worthiness of Visit | 5 | We did much more since we had the train JR tickets, this is a real handy and we plan it well . everyone enjoyed the trip…. |
Meet Your Interests? | 5 | Very much and more …we covered Hiroshima | |
Too Tight or Too Loose? | 4 | About right | |
Meals | NA | Our tour guide suggested the places, we been and enjoyed, great suggestion from them | |
Public Transportation (train, flight, cruise, etc.) | 5 | All great with ontime as always…we enjoyed all , train, bus, taxi, cruise…. | |
Any Other Aspect | 5 | It was all great plans from Cindy, proposals and with great help from the guides, we have no issue at all …its all great experience in Japan and we enjoyed …the trip | |
Overall Score of the Whole Package | 5 | Novaland tours, can tailor our trips based on individual/personal requirement and also handle the change at last minutes without any issue. Great support and service. Well done team and keep up the good work !!! Once again, thank you ! | |
Thank you for rollout on our trip!
The driving guide, Mr. Miyano, is very knowledgeable and speaks English very well. We are enjoying his help.Weather was not good yesterday so had to adjust our tour destination schedule a bit. Not a problem.
The hotel is quite comfortable. Room is large and perfect for a multi day stay. Hotel staff is excellent as is the dining.
The onsen is typical and the outdoor onsen is enjoyable. We are enjoying the bathing a lot!
Highland Resort view of Mt Fuji is perfect!!
The Takayama and Shirakawa sites were far superior the Iyashi no Sato place. Overall we are pleased with the trip.
Dear Helen,
Thank you very much.
As always, I am very grateful for your excellent service :)
Warm regards,
Alberto
Thank you for the message! Everything has been so amazing, we have very impressed. Thank you for checking in!
Erin