Hi
Replies below
Regards
Ms Gillian Tan
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 5 | Yuki Eddie Mitani Satoshi Nonaka Seiya |
Knowledge of Subjects | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Ability of Explain | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Attitude | 5 | Yuki Eddie Mitani Satoshi Nonaka Seiya | |
Flexibility | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Drivers and Cars |
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Hotels | Location | N.A. |
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Comfort | N.A. |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | Just right |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is a pleasure to work with. She tailored the tour to exactly what we requested and according to our budget. She is an excellent consultant who provides exceptional customer service. | |
Guides / Drivers | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 | Hiroko Kara is a wonderful, knowledgeable guide and is very flexible and accommodating with our group. She went above and beyond to make sure that we were comfortable, that we were having fun, and assisted us in any way she can. | |
Flexibility | 5 |
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Drivers and Cars | 5 | Execllent tour driver. | |
Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package |
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Hi Helen,
We have had a wonderful time so far. We truly enjoyed Christine as our guide. We would love to write a recommendation for her services. Is there a place we can do so she may receive the highest recognition?
Thank you for everything Helen!
Madalyn
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 4 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 4 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | Perfect | |
Meals |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Amina was a pleasure to work with. She was very thorough and patient. I will definitely recommend Amina. | |
Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 | ALL tour guides were very nice and professional. | |
| Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 | All hotels were good but the BEST ones are SHIBA Park Hotel and Hakone Airu. Our least favorite was Hotel Thomas Myeondong. |
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 4 | Could have more choices. Hotel Shiba had the best breakfast. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Besides the miscommunication with the Kyoto pick up, everything else was good. The agency made up for it and we were satisfied. | |
Any Other Aspect | |||
Overall Score of the Whole Package | 5 |
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Yes we are at the airport. Flight at 1.15pm
We have had a 7star service from Novaland (especially you)!
And this made our holiday special and we really enjoyed Japan !
Thank you so much and I will definitely give you whatever review you need to get promotion
Hi Cindy,
Miyano’s service is very good. He brought us to a nice local lunch which is very reasonably priced and even extended the tour to end at 5.30pm to make up for lost time on the journey to Mount Fuji.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very professional, courteous and focused on our tour requirements. Follows up promptly. | |
Tour Guides | Command of English | 5 | Brian and Jino both had excellent command of the English language. |
Knowledge of Subjects | 5 | Each guide provided background and context for each set we visited and both compared and contrasted with other locations we visited. The history and culture of Korea came through with every aspect of each activity. These gentlemen were clearly focused on and thoroughly enjoyed sharing the history of Korea and her people. | |
Ability of Explain | 5 | Each guide spoke in clear and uncomplicated English and were excellent story tellers. | |
Attitude | 5 | Very friendly and professional. Positive and upbeat. | |
Flexibility | 5 |
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Drivers and Cars | 5 | Excellent drivers. | |
Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 | Each restaurant showcased and highlighted a special aspect of Korea's cuisine. | |
Public Transportation (train, flight, cruise, etc.) | 5 | The train experience was beyond compare. Right on time. Comfortable. And an excellent way to travel from Seoul to Busan. | |
Any Other Aspect | 5 |
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Overall Score of the Whole Package | 5+++ | The tour more than met our expectations. Overall, it was a tremendously wonderful life experience. | |
Hi Cindy,
Yes we enjoyed our holiday and happy to provide below response.
The tour guides were great and I am already thinking of our next Japan trip (this time with more antique shopping )
Cheers,
SL
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Prompt and knowledgeable. Accommodates the many questions and changes. | |
Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 4.5 |
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Ability of Explain | 4.5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 4 |
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Comfort | 3.5 | Some of the rooms are too small. | |
Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 4 |
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Too Tight or Too Loose? | Just right |
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Public Transportation (train, flight, cruise, etc.) |
| Just Perfect! | |
Any Other Aspect |
| Impressed by the tour guides, all are locals and they really made a difference with their insider knowledge and first class service attitude! | |
Overall Score of the Whole Package | 4.5 |
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