Hi Whitney,
As requested.
Sri
Could you please rate our service in Perth this time?
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Great customer service. Understand the requests well and provided excellent service. Always prompt, even during when she was ill, with her replies. Will continue to engage her with our travel plans in the future. | |
Tour Guides | Command of English | 4 | No major complaints with their service as they took care of us well. |
Knowledge of Subjects | 4 | Good enough knowledge | |
Ability of Explain | 4 |
| |
Attitude | 5 | Great customer service and good attitude. They went out of the way to help us with information on transport, food, shopping, etc... | |
Flexibility | 5 | They took care of our requests well. | |
Drivers and Cars | 5 | Driver and guide are same. | |
Hotels | Location | 5 | Excellent location with many attractions and shops are within walking distance. Also, bus service was available nearby. |
Comfort | 4 | No complaints as the place was clean and well kept. | |
Sights or Activities | Worthiness of Visit | 4 | No major complaints |
Meet Your Interests? | 4 | Yes | |
Too Tight or Too Loose? | 5 | it was relaxing with the right amount of activities | |
Meals | 4 | We were able to get what we wanted. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package | 4-5 | Good trip. | |
Travel Consultant : 5
Tour Guides : English, subject knowledge, attitude, flexibility all : 5 Ability to Explain: 4.
Driver & Car : In Israel : 4 In Jordan : 5.
Hotel Locations and Comfort : 5.
Worthiness of Trip : 5.
Meals : 3.
Flights : Lufthansa both directions at times substantial delays. No WHLCH assistance anywhere. Fortunately, there was sufficient time to walk. Impression: 2.
Other Issues: In Wadi Rum "Luxury" desert camp heater broken (no telephone to report), Also no working WIFi .
Overall Impression : As mentioned : 5.
And thank you, dear Amina.
Malek. Ayumi San in Tokyo is very professional and nice
My kids like her a lot
Saito San in Nagano is also good
So everything went very smoothly
[17:45, 12/22/2022] VJ125676 Abhishek: it was very nice
[17:46, 12/22/2022] VJ125676 Abhishek: guide was nice and patient
[17:47, 12/22/2022] VJ125676 Abhishek: initially weather wasn't good but things cleared up around 1pm and we saw great views of Mt Fuji
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Hi Whitney
Kindly refer to my reply below.
Overall we are very satisfied with our trip. Starting with from the initial planning and arrangement which you had been a great help. Subsequently thanks to your regular updates and reminder. Thereafter the tour guide Vincent Yong Hur did an excellent job in taking care of us and attending to our needs and requests. Apart from showing us the places of interests, he also explained the local culture and practices to us. We had a great time and our trip wouldn’t be the same without Vincent.
A grateful thanks from the bottom of our heart.
Regards
Cindy
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
Just nice | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 | ||
you have my sincere gratitude for providing excellent quality service for this japan trip of mine. the smallest details, guidances, hotel selections, itinerary proposal and patience has made me happy with my getaway. i highly encourage tourists to plan their holidays under your service. i would definitely come back for more free and easy or even tour holidays in the future. it was my pleasure to meet you! i wish you the best in everything.
Raphael helped us last night to buy the medicine my daughter needed. he is so kind,
Brian is also very kind , he found my daughters power bank and gonna return it to us at hotel. Both drivers are so very good . Please do let your company know that they are so genuine and helpful .
The Jeju guide Gain Lee is fantastic, She brought us to buy Korean meds several times and also change the itinerary to suit the weather
Thank u Helen for helping us plan this
Here is my completed survey. I have forwarded the survey to my husband, sister and bro-in-law. So you might get 3 additional survey forms filled out. Hope it helps.
Hello, Kate! I'm attempting to send our review of the tour we did with you, so hopefully you actually receive it... :) Let me know if you don't actually get the review and I'll try again! Thank you for all of your help- we had an absolutely amazing trip, and we couldn't have done it without you or Mohammed!! Sincerely, Jen Young (and Renee Duzan) |
HiDoris,
We’d like to say thank you for planning the trip. Both of our guides were nothing short of amazing!
We enjoyed our brief stay in Luxor and if we visited again, would opt to spend 1 day in Aswan and 2 days in Luxor.
Thank you again for creating an amazing experience and memories that will last a lifetime.
Best,
Lou