Hi Whitney
Our guide for the Matsumoto Castle & Kamikochi was Shin.
Shin is a superb guide, sharing his knowledge of the history of Matsumoto Castle, he took us walking around the area & guided us on the Kamikochi hike.
He is a very knowledgeable, friendly & patient guide.
He takes pride in his job & showed us photos, pictures & history of the Matsumoto castle etc. Would highly recommend him for future trips.
Our group of 6 went in a van together for this tour.
Fortunately for all of us the weather got better as the day went by. It was cloudy & sunny during our Kamikochi hike so our group thoroughly enjoyed our tour today.
Both Metropolitan hotels were good in terms of location. The Tokyo hotel is newer & had better breakfast menu.
Driver is also very good.
Thanks for the well wishes & your assistance along the way.
Thanks again Kim & TY
Oct 2024 • Couples
I had an absolutely amazing experience with Cindy from Novaland Travel Agency! She was incredibly patient as I made multiple changes to my itinerary, always responding to my questions quickly and with great attention to detail. Even after we landed, Cindy checked in with us multiple times to make sure everything was going smoothly. She provided updates about our next tour guide or driver a day in advance, which made the entire trip seamless and stress-free. I genuinely have nothing to complain about—Novaland Travel is reliable, professional, and truly goes the extra mile to ensure you have the most relaxing vacation. If you're looking for a dependable travel agency that will take care of every detail, I highly recommend booking with them. You won't regret it!
We are back home. We enjoyed the trip. The guides are good. Iku Ken is a good driver. The tropical garden in hakodate is not worth visiting. The other places are good. Thanks for recommending the places.
Hi Cindy,
Overall, we had a marvelous vacation, especially in Greece. We love our tour guide in Cappadocia. Our 2 tour guides in Greece were also marvelous. We dont like our tour guide much in Istanbul.
In Istanbul, we did not get to enter the Mevlevi Lodge as it was under renovation for months now. Also, we dont think we did the culinary walks and we did not go to Hagia Irene. But, we had a great time, though.
Cappadocia is magiical. And our tour guide is very good. She knows her stuff and she has been very helpful in giving tips and recommendations. Same with our guides in Athens. Highly recommend them.
As for the itinerary, I would say they are quite extensive enough. We greatly enjoyed our time in Turkey and Greece. Oh, one thing we dont like is our hotel in Athens, it is quite in the residential area. But overall, nice vacation.
And, once again, thank you very much, Cindy, for all your help. We greatly appreciate it.
Best regards,
Zsa Zsa
Carly and I just wanted to thank you for the great tour you've put together for us, we've now returned home and back to work but we would recommend Novaland tours to anyone visiting Japan! We had a really good time and would love to go back one day
Thanks again,
Ben and Carly
It was very nice. Tour Guide was very knowledgeable and patient.
1=poor, 2=fair, 3=good, 4=verygood, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | Tight | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 74 |
| |
Thank you yes - the arrangements have all gone very smoothly and we managed to do pretty much everything on the itinerary. It’s been a very special holiday
Thanks to you and Novaland for a wonderful holiday, it was very special for my mother
Sugi san is great, very good job!
They were all very good
First of all Melody, the guide Yumi was exemplary. She was organized, very informative, very observant and kind( she noticed at the beginning I have a little trouble going down long flights of stairs) and she was very well prepared and always had an alternative plan and was always thinking ahead. She is a wonderful guide.
We had a very nice day today. William is an excellent driver and he took very good care of us both yesterday and today.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Kate was accommodating and efficient. She was key to developing a very custom tour which was very enjoyable. | |
Tour Guides | Command of English | 3 | All guides spoke good English |
| Knowledge of Subjects | 3 | Satisfactory |
| Ability of Explain | 3 |
|
| Attitude | 5 |
|
| Flexibility | 5 |
|
Drivers and Cars |
|
| |
Hotels | Location |
| N/A |
| Comfort |
| N/A |
Sights or Activities | Worthiness of Visit | 5 |
|
| Meet Your Interests? | 5 |
|
| Too Tight or Too Loose? | 5 | When we were dropped off, reading Google Maps in Japan was a challenge. Walking paths were especially unclear and often underground through buildings. Some guidance on how to read Google Maps, especially in Tokyo (Shinjuku) would be helpful. Navigating downtown Kyoto was downright impossible. Even the guide had difficulty finding the Samurai Museum from the bus stop. |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 | All good | |
Overall Score of the Whole Package | 5 | Even rain did not spoil what was an enjoyable trip. | |