Hi Whitney,
Below is our filled out form. Our driver told us you made sure to check in on us on a regular basis to assure everything was going as planned and we were happy. If you'd like anymore specific details on any part of the tour, please let me know. Our entire group would like to thank you for this once-in-a-lifetime adventure! You were truly wonderful to work with -- we will be sure to recommend you to friends and family!
Best regards,
Carol and the crew
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive! Great suggestions! Super flexible, organized, patient, professional and friendly. Whitney was the best! | |
Tour Guides | Command of English | 5-Israel guide 4 - Jordan guide | Yossi, our Israel guide spoke very clearly, was loud enough and was easy to understand. |
Knowledge of Subjects | 5-Israel guide 4-Jordan guide
| Yossi was the most knowledgeable guide we've ever had. The amount of information he shared was just the right amount... not too much, not too little. He was always able to answer our questions and used our "drive time" to fill us in on details. Fadi knew and shared basic information. He's knowledgeable.
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Ability of Explain | 5-Israel guide 4-Jordan guide | Our Israeli guide explained everything very clearly. He answered all our questions thoroughly. | |
Attitude | 5-Israel guide 4-Jordan guide | Yossi had a very positive and caring attitude. He was very passionate about his subject matter. He was a pleasure to spend time with and fit very well into our group. | |
Flexibility | 5-Israel guide 3-Jordan guide | Yossi was very flexible. He made sure we saw everything on the itinerary plus many other interesting places/things. We were never rushed and Yossi was more than happy to work late. He made necessary adjustments when needed. Fadi was not always flexible. | |
Drivers and Cars | 5 | The vans were roomy and very comfortable. Our driver in Jordan, Yousef was exceptional. He always offered information and help. He volunteered to drive us to the Mosque in Amman on our last day since we missed the Mosque in Aqaba. He was a very safe driver. We truly counted on Yousef since we weren't always able to count on Fadi. | |
Hotels | Location | 5 | All the hotels were beautiful with very good locations. We loved our hotel in Amman but there were no restaurants within walking distance so we had to eat at the hotel. As it turned out, the food there was fantastic so it wasn't a problem. |
Comfort | 5 | All hotels were very comfortable. The hotel employees were very friendly and accommodating other than one particular man at reception (Dan Panorama Hotel, Jerusalem) who was nasty and rude. His name was Omar Munayyer -- we're planning to write a letter of complaint to the hotel manager. | |
Sights or Activities | Worthiness of Visit | 5 | We would have not changed a thing on the itinerary! |
Meet Your Interests? | 5 | Very much so! | |
Too Tight or Too Loose? | 5 | Just right. | |
Meals | 5 | Breakfasts were all incredible -- maybe just too much food! Recommendations from the guides for other meals were very helpful. Fadi arranged a home cooked meal with a Jordanian family that we truly enjoyed! | |
Public Transportation (train, flight, cruise, etc.) | n/a |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Wifi was returned 3 days ago at the hotel. Thank you for the assistance. The tour guides gave excellent ser ice. Big hat to Steve and Bryan.
Sincerely,
Art castro
My compliments to both guide nao and Fuji.
They were great.
I apologize for the super delayed response. I have been busy with work after we came back from the trip.
I’d like to thank you for arranging everything for us. Everybody in the group had fun in all the countries we visited. We would definitely recommend Novaland tours to our friends who would like to visit the middle east.
Again Thank you,
Genevieve
Message from Doris
Hi, may I ask how about today's tour?
Tuesday, March 21 2023
Message from VAW124067
Hi Doris... great tour today ! Aboud is great...very likeable and very knowledgeable... lots of interesting historical perspective. Traffic near Tel Aviv insane... but ok since not driving ! Hotel very nice... can get water and coffee in lobby...or wine... everyone very nice. Breakfast buffet offers so many choices...will try some different things tomorrow ! Thanks !
Tuesday, March 21 2023
Message from Doris
Hello, I was just wondering how about your tour after Tel Aviv?
Saturday, March 25 2023
Message from VAW124067
Everything going well... guides are great. Weather good but we may have rain tomorrow...have suitable clothing and boots... and umbrellas if necessary.
Thanks !
Saturday, March 25 2023
Message from Doris
Hi George, how is the tour now? Although I think no news is good news. BTW, have you visited Israel Museum last night?
Wednesday, March 29 2023
Message from VAW124067
Hi...yes all is well. We did go to Israel Museum last night. It is very well done ! We went to thec 2nd temple model of Jerusalem, the Shrine of the Book, and the archeology section of the museum. . No trouble to catch a taxi..
Wednesday, March 29 2023