Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-190327-XJ84836 [Apr 17, 2019, from United Kingdom]

Awesome trip thanks to Novaland (and Caroline)

Just got back from an amazing 4 week trip to Japan where we had a fantastic time and (almost) everything went like clockwork.

Caroline was so helpful to us in the planning of the trip, responding quickly to all our countless questions, presenting options and responding quickly to all our requests.

We had a mixture of coach tours, tour guides and independant touring with Novaland handling all the hotels and providing us with accurate and easy to follow instructions.

The one time when things went slightly wrong, Novaland were instantly available and resolved the issue.

As UK travellers we were of course very nervous about arrangements with a non UK (and non ABTA) tour company particularly when it came to wiring large sums of money, bur we are so glad we proceeded.

We finished up with a perfect trip at a much lower cost and with much more local input than if we had gone with a UK based company.

We would have absolutely no hestation in recommending Novaland and will definately use their services again.

NLT-190408-RJ107656 [Apr 17, 2019]

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5
	Flexibility	4
Drivers and Cars		5
Hotels	Location	5
Hotels	Comfort	5
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	5
Meals		4
Public Transportation (train, flight, cruise, etc.)		n/a
Any Other Aspect		5
Overall Score of the Whole Package		5

NLT-190414-XJ109177 [Apr 16, 2019, from America]

Caroline:

We wanted to let you know that our guide, Toru, was FANTASTIC! He took us from Aomori to Hirosaki Castle & Park. He was knowledgeable, well prepared & a joy to be with! We would rank him tied for #1 in all the guides we have had in our many journeys. Please thank him for us again. He was truly amazing!

And both Jin & Sunny were amazing tour guides! Sunny lived up to her name & was so enthusiastic & is a FANTASTIC guide!

Thank you so very much!

NLT-190415-DJ103280 [Apr 16, 2019]

NLT-190330-MJ105905 [Apr 16, 2019]

Good Japan tour with Novaland with excellent help from travel consultant Melody Fan

We(three senior citizen Indian couples)had a good tour of Japan in the cherry blossom season in April 2019 with Novaland.we toured Tokyo,Mt Fuji,Hakone ,Kyoto,Hiroshima and Osaka for 10 nights and eleven days.
Travel consultant Melody fan was an excellent help in planning our first ever tour of Japan.The itinerary was well laid out,the hotels were excellent and the transport arrangements(cars,trains etc)were meticulous.We did not have to follow up at all and cars guides and drivers were extremely punctual. The local guides were very enthusiastic( though they need to spruce up a little bit on spoken English ).We had some glitches on food especially vegan food(Indian diets are difficult to cater in Japan).The guides eventually managed to find an acceptable solution every time!

Melody was a great help and available 24/7 on telephone to answer and resolve the few questions we had.

The wireless device that was provided free of cost to us was a great help and the flash design of pictures done by Novaland was also nice.

All in all ,a good trip Novaland and Melody fan.

NLT-190412-MK104719 [Apr 16, 2019, from United Kingdom]

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Prompt in all our dealings. 2 tiny points, when mentioning the meeting of our train, we assumed the station entrance, not on the platform. Returning the wifi equipment the instructions said Terminal 1 when we were flying from Terminal 2. Luckily someone told us there was a return desk in Terminal 2.
Tour Guides	Command of English		All 3 guides were excellent, About 8/10 for their English
	Knowledge of Subjects		When they didn't know they came back with an answer the next day.
	Ability of Explain		Good
	Attitude		Very positive, went the extra yard.
	Flexibility		Very good, acknowledged all our requests to deviate from the schedule.
Drivers and Cars			The guides were good, safe drivers and our driver to and from the airport was good.
Hotels	Location		Seoul was well placed but the sauna/spa was ONLY for men. Very disappointing. Bhusan was on the beach so excellent. Jeju was located in the red light district so not so good.
Hotels	Comfort		All were very comfortable
Sights or Activities	Worthiness of Visit		Each place had numerous notable places to visit.
	Meet Your Interests?		Yes
	Too Tight or Too Loose?		Each guide catered to our wishes, but as the days passed we asked for 10.00am starts and earlier finishes. We should have planned for a day off in the middle.Too much for us at our age.
Meals			The Korean lunches were spectacular but for us too much food.
Public Transportation (train, flight, cruise, etc.)			Train and flights were good.
Any Other Aspect
Overall Score of the Whole Package			8/10

NLT-190413-MJ109491 [Apr 16, 2019]

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Melody was superb-prompt,communicative,patient,flexible!
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	4
	Attitude	4	Sunrise Tours Guides, not patient, but 2 Pvt Guides were.
	Flexibility	4	Sunrise Tours Guides,not flexible,but 2 Pvt Guides were,esp Tokyo Guide
Drivers and Cars		5
Hotels	Location	Tokyo-2,Kyoto-4

Comfort
Tokyo-2,Kyoto-4

Sights or Activities
Worthiness of Visit
5

Meet Your Interests?
5

Too Tight or Too Loose?
Too tight

Meals
4

Public Transportation (train, flight, cruise, etc.)
5

Any Other Aspect

Overall Score of the Whole Package

NLT-190413-VC108574 [Apr 16, 2019, from Australia]

2019.04.16

Yes. All going v well. Anson was a v friendly and helpful guide. Thank u so much.

Ed.

2019.04.22

Hi Ed,

How about your tour now?

At Shanghai PVG airport, Ms. EMILY will serve your family until departure, her tel number is: +86 136XXXXXXX.

BTW, I hear Impression Sanjie Liu in Yangshuo closed due to weather, did you receive refund from tour guide?

Doris

====

Yes. Got $200 back. Went for some cycling in pm instead.

Tour is v well organised.. thank u.

NLT-190412-VJ107379 [Apr 15, 2019]

Hi Doris

We are doing fine and enjoying our trip. We are in good hands of Mr Rauf and your driver. They are very attentive and thoughtful during our trip.

NLT-190327-VK106897 [Apr 15, 2019, from Australia]

Hi Doris,

A belated thank you for organizing a wonderful tour for us. I really appreciate all the hard work that you put in for us, and your advice on itineraries and scheduling.

My family really enjoyed their time in Korea - you have a beautiful country, with lots of friendly locals and delicious food. We were so lucky to see the Cherry Blossoms in bloom; they are truly spectacular. We would love to return one day and see more of your beautiful country.

Best regards,

Patricia

NLT-190407-EK102205 [Apr 13, 2019, from United Kingdom]

Dear Emma

Thanks for arranging our fantastic holiday to South Korea. We had a mavellous time. The tour guides were very good and knowledgeable.

We didn't try the traditional room in Daegu hotel but managed to get a lovely twin room instead.

South Korea is very interesting & beautiful! Highly recommended!

You are free to use our photos for promotion if you wish. Choose what you need & delete the rest.

Hope you are well & not working too hard!

Yes, I will send you some photos in traditional costumes if I can find them.

Take

Warmest regards

Gk Cheong

NLT-190406-NK108303 [Apr 12, 2019, from United Kingdom]