NLT-170414-CK80211 [Apr 29, 2017,  from America]
Hi Cindy,

Overall tour was fine.  There are a couple of things I want to comment and I'm glad you sent the survey.  Please see my comments below.  It was nice working with you and thanks for all of your help organizing the tour for us.

Cheers,

Chi

 
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 5
I really appreciated Cindy's responsiveness and helpfulness and willingness to accommodate our requests on pricing, itinerary and changing of tour guide 
Tour Guides
Command of English
 3.5
Bonita's English is decent but not fully sufficient as an English speaking tour guide yet I think she would be a wonderful in Korean speaking guide
Knowledge of Subjects
 3.5
 She tried  very hard to explain but it was rather difficult to understand because of the strong accent
 
Ability of Explain
 3
 She tried  very hard to explain but it was rather difficult to understand because of the strong accent
Attitude
 5
 She was very sweet and very helpful. Very prompt.
Flexibility
 5
 Very accommodating
Drivers and Cars
 3.5
 The van was sufficient for the amount of people but it was not very comfortable, especially when we had to commute more than an hour to some of the sites.  Some people and I got a little bit of car sick
.The car that was used for the transport to the airport on the last day did not have enough storage space for the luggages so some had to be placed on empty seats
Hotels
Location
 
 Not applicable

Comfort
 
  Not applicable
Sights or Activities
Worthiness of Visit
 4
 The DMZ tour, the Fortress, Nami Island and Morning Calm Garden were good sights to visit.

Two sights were considered a waste of time were the Ginseng Center (was only for a commercial purpose) and the Seoul Tower. It took time to commute there and we didn't learn anything from it. Could have saved the time for more shopping
Meet Your Interests?
 4
 
Too Tight or Too Loose?
 
Meals
 3
The bulgogi on the first day was good. 

The second was good because we paid requested to have bbq and paid additional 10,000 so we can get a good meal, but it wasn't quite enough food. 

The third day was the chicken soup and it was tasteless so we didn't like it. There were no dessert (in any of the 4 days meal) so we paid additional 5,000 for each table for fruit and they didn't provide much of anything.

The last day was half bibimbap and half tofu soup. They were decent but again still not enough food. Luckily there were food stands outside we bought food/dessert there.


 
Public Transportation (train, flight, cruise, etc.)
 
  Not applicable
Any Other Aspect
 
 
Overall Score of the Whole Package
 3.5
 

NLT-170413-ZJ82279 [Apr 16, 2017]
Thank you very much for your kind help and assistance. We had a fantastic time here in Japan.
NLT-170413-NJ82204 [Apr 16, 2017]
Dear Nick,

We will collate and arrange to send the pictures but it will be a few days. 

As for the trip, we enjoyed it. Mr. Gu was ok as a driver with basic english skills. He was quite helpful in recommending the restaurants. We really liked the kobe beef lunch we had at a restaurant called pound. As for the crab dinner, we felt it wasn't bad but it was too expensive for us. For the rest of the itinerary, we enjoyed it. Thanks. 

Best regards, 

Alvin

NLT-170412-VJ82168 [Apr 24, 2017]
Hi Doris
Goo afternoon. We all left from Osaka yesterday with lots of lovely memories.  We had an excellent holiday in Japan and everything about it was AMAZING.  Tokyo is a very beautiful city and Mount Fuji and the Alpine was awesome.  Just a pity that due to bad weather we could not go to the snow corridor.  Osaka was also nice and we enjoyed the goodies in Dotenburi.  The Universal studio was also wonderful, thank God that they had the fast pass.
Your service and arrangements were excellent.  Both the guides in Osaka and Tokyo were very nice and helpful.
Overall a wonderful trip and thanks to you
Best regards
Laju
NLT-170412-CJ81939 [Jul 4, 2017,  from America]

Sorry it took so long to do evaluation. Wehad a fantastic time. Everything was fantastic. Everything is a 5 except Hotelcomfort 4. Only issue is that Japanese beds are very firm which I finduncomfortable.  Obviously not something you could control.

Very good travel plans and service fromyou. Thank you so much. 

 

Anne Gabriel and Pat Hines 


1=poor, 2=fair, 3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 5

 

Overall Score of the Whole Package

 5

 

 

NLT-170411-WK82513 [May 15, 2017]

Dear Whitney,

 

Good afternoon.

 

Sorry I could not write you beforeactually when I come back I had to go to another country and since then I amextremely busy.

 

About money my dear  I don't have USD account...I have bank account on which only UAE Dirhams can be sent...can you check from your bank that isit possible that USD are transferred from there and I get credit in UAEDirhams? if so then I send you bank account details. Paypal account I do nothave.

 

I have filled the Survey form also.

 

Can you please send me email of Tour Guide (Ms Park ) shewas my tour guide in Busan...actually she wrote me an email when I cam backhere but it was accidently deleted and I could not write her back.

 

At the end I want to thank youspecially for your care and let me know how I can also be of any help to you.

 

Thanks and regards,

 

Mehmood

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 

 

NLT-170411-MK75911 [Jan 23, 2019,  from America]

NLT-170410-FJ82875 [Apr 18, 2017]
Overall the trip is good. The problem is the group leader didn't tell the passages  all details of the tour. They think all the meals are included, and don't need to pay any more cost in Japan. But when they arrive, they find breakfasts, lunches are not included. They very upset. 
NLT-170409-ZJ80898 [Apr 18, 2017,  from Portugal]

Dear Lynne

We are back our sweet home and back to workas well, so we will only be able to provide you with the photos next week.

About the evaluation report I am attachingit now.

 Have a great day and we will talk laterthis year for our next trip in Japan in February 2018.

 Best regards

CarlaFlores

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

(Ms. Lynee Zhao)

5

 Lynne was the reason why we have travelled with Novaland to Japan: she was the first to reply, always helpful and willing to accommodate our requests and gave us excellent suggestions on how to make our first trip in Japan such a success. And she is the reason why we will go back to Japan next year with Novaland!

Tour Guide

(Mr.Tsuyama Hiroshi)

Command of English

3

 

Knowledge of Subjects

4

 

Ability of Explain

4

 

Attitude

5

Always willing to help us by booking special restaurants to have dinner and made really good suggestions of visits whenever there was extra time to kill

Flexibility

5

 

Drivers and Cars

5

 

 

Hotel

(Hotel Kintetsu

Kyoto Station)

Location

5

 

 

Comfort

4

There was hardly any options for a western breakfast (e.g. no bread and no fresh fruit) but the room was very quiet

Hotel

(Hotel Granvia

Osaka)

Location

5

 

Comfort

2 (first night)-4

On the first night we were given such a small (impossible to open the only suitcase we had brought and my husband could not fit the bed) and noisy room that we had to complain at the reception. On the following 2 nights we had a normal and quiet room. However the breakfast was excellent. 

Hotel

(Miyajima

Kinsuikan Ryokan)

Location

5

 

Comfort

5

Gorgeous dinner and amazing room

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 Just perfect

Meals

All the lunch options suggested by our guide were perfect

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

5

The wi-fi router idea was fabulous. Please keep doing it Novaland!

Overall Score of the Whole Package

5

But there is still room for improvement: a guide with better command of English and the slightly wider rooms, if available with western breakfast as an option



NLT-170409-VJ82564 [Apr 10, 2017]
Hi Doris,


Tour was ok, a little tiring. We switched back to going to the Aquarium -- and kids enjoyed that a lot. Would it be possible to get a car for Wednesday for the Nara Park or the Mitsui Outlet? How much additional should we pay if we get half day or full day? 


Thanks and regards,

Jane


Apr 11:

We would just like to request that we start our tour at 10am tomorrow (instead of 9am).


John was ok with the pace. We're just not used to a lot of walking :)

NLT-170409-CJ80669 [Apr 20, 2017]
My family is very pleased with Mr. Tanaka's service. He is such a nice gentleman and blends well with our group. I also want to thank you again for all your help. I will surely get Novaland's service in the future. 
I hope to talk to you again someday. 
More power!

Have a blessed holy week.

Best regards
NLT-170408-NK81580 [Apr 13, 2017]

Hi Nick,

 

Hope you and Jin are doing well. We have received the video. Please seebelow for our feedback.

 

Thank you again for the great service!

 

Regards,

Farah

 

 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 Just nice

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

5

Guide is proactive and made good suggestions for site visits, videos were well put together and helped make the trip more memorable

Overall Score of the Whole Package

 5

 

 

NLT-170408-JK79756 [Jan 23, 2019,  from Australia]

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Very courteous and prompt replies. Helpful advice. Good follow up.

Tour Guides

Command of English

 5 & 3

 Jun very good. Sophia was difficult to communicate with. The driver had better English than Sophia and seemed to be more knowledgeable.

Knowledge of Subjects

 5 & 3

 Jun was excellent. Sophia seemed to have only a superficial knowledge of the subjects and the area.

Ability of Explain

 5 & 2

 Jun excellent. Sophia really struggled to explain and respond to questions.

Attitude

5 & 5

 

Flexibility

 5 & 5

 

Drivers and Cars

 5 & 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 4

Interesting country and friendly people. Only issue is food. There is not enough variety. 

Meet Your Interests?

 4

Too many temples. Cherry blossoms were amazing. Nice scenery particularly in the mountains,

Too Tight of Too Loose?

 5

 

Meals

 4

 Kimchi, Kimchi and more Kimchi. Food was of good quality but somewhat monotonous.

Public Transportation (train, flight, cruise, etc.)

 5

 KTX excellent.

Any Other Aspect

 

 

 

 


NLT-170407-XJ77527 [May 16, 2017]

Dear Caroline, I'm back in Abudhabi.

Thanks for the wonderful trip.

The staff, food, tour agent are allgood.

We love hakone okada hotel. It wasreally good

It's me, Monette and Angie. We had a great andmemorable time in Japan. 
NLT-170406-CJ82333 [May 18, 2017]

I have attached the feedback form. Some of the comments are more to make you aware and not a complaint. In case of any clarification, do feel free to ask.


We hope to visit again some day!


Thanks a lot.


Best,

Kala


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

   3-4

 Cindy Huang was very responsive and supportive with local details and travel plans. Thanks to her, the trip was memorable.

Tour Guides

Command of English

 4

 The guide on the last day for the local Tokyo tour was the best – all round information and good command of language. Would certainly want his services again.

Knowledge of Subjects

 4

 Guides were quite knowledgeable.

Ability to Explain

 4

 Only on the day of the Fuji station cable trip, 2 passengers delayed, so we arrived late at the cable car station. It was crowded and the guide did not co-ordinate the group properly. We did not even get the tickets but luckily managed to catch her at the last minute. If changes occur, guide should be able to adapt and plan accordingly.

Attitude

 5

 Extremely courteous and co-operative. As a country too, the people are efficient, quality conscious and hospitable. Excellent work ethics and sense of punctuality.

Flexibility

 5

 Guides were tourist-friendly and flexible.

Drivers and Cars

 5

 Missed the bus for the snow monkeys! And elders found the climb uphill difficult, so before the walk, a taxi till that point, would have been more convenient. We had to skip lunch too. The guide was unable to get tickets for the bus.

Hotels

Location

 5

 All conveniently located except it was difficult to walk with luggage to Prince Hotel – we were not aware of shuttle from train station to hotel. Mitsui Grand was the best in terms of location!

Comfort

 

 All the hotels were comfortable but service in Prince Hotel was not up to the mark – reception was slow to attend and had poor communication skills.

Sights or Activities

Worthiness of Visit

 4

 Worth visiting again!

Meet Your Interests?

 5

 Guide said the tourist information centre could not provide proper guidance as how to reach the snow monkeys’ destination.

We visited the Bamboo Grove on our own. But there were no proper signboards to show the exact location despite using google, we found it difficult to locate.

Too Tight or Too Loose?

 4

 

Meals

 4

 The French restaurant in Prince Hotel did not offer value for money – vegetarian food was not good. In Fujiya Hotel, they were not informed that guests were vegetarians.

Public Transportation (train, flight, cruise, etc.)

 5

 Scoot airways from Singapore, did not notify passengers that they should disembark at Taipei. Trains should have more seats for elderly.

Any Other Aspect

 4

 

Overall Score of the Whole Package

 4

 


Quick Qestions
I am planning: (Not All Fields Required. Your privacy will be protected.)
The Countries & Regions I am Interesting to Visit:
Other Countries:
Destinations I Would Visit:
Estimated Date of Tour Starting:
Duration:
Number of people: Adults (> age 11) Children (age 2-11) Infants (< age 2)
Accommodation:
Private tour or Seat-in-coach tour?  

    

    

No extra fee!Replied in 0.5-23.5 hrs!

Get a Free Useful Travel Guide
& Your Free Professional
Tour Proposal within 24hrs!
Save Time & Consult Now!