Siva, God bless you. We wish you to retain our planner for next trip.
Hansa and I are in San Francisco ( our neph.ew family live- my elder brother son ) for 5 days before reaching to Chicago. Chicago is our home teaching on 16 April. Once again thank you very much for your effort. All were pleased. Once again thank you.
Emma,
Just to say we have had a very good day in Jeju. The guide and driver were fantastic, the tour good and lunch interesting. We are just getting back on the ship.
Lynda
Thanks for theinformation. We had such a good day in Tokyo and our guide was fantastic!
Anyway, today in Nagasaki our tour and guide were excellent and the larger party of 20 people were all kept well informed despite the crowds. We all really enjoyed it.
Must tell you that the last couple tours guides have been delightful. Sonny in particular was outstanding in information and her personality was amazing with a great sense of humor and was fun. Was a beautiful city and we enjoyed the tour.
June and Dave Watson
June and Dave Watson
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
5 |
| |
Tour Guides | Command of English |
5 |
|
Knowledge of Subjects |
5 |
| |
Ability of Explain | 5 |
| |
Attitude |
3 |
| |
Flexibility |
3 |
| |
Drivers and Cars |
2 |
The car was dusty and not well kept. | |
Hotels | Location |
4 |
Arranged by client. |
Comfort |
5 |
Arranged by client. | |
Sights or Activities | Worthiness of Visit |
5 |
|
Meet Your Interests? |
5 |
| |
Too Tight or Too Loose? |
3 |
| |
Meals |
3 |
Wanted to try some raw seafood but driver ordered vegan (which was okay) but effort could have been better to fulfil the client's request. | |
Public Transportation (train, flight, cruise, etc.) |
N/A |
| |
Any Other Aspect |
N/A |
| |
Overall Score of the Whole Package |
4 |
| |
With one exception the guides were great, flexible and easy to work with.
The younger guides like Son and Scent were a little better with the English but it was never an issue with any of the others.
Dear Emma,
We are enjoying the tour very much. We are in Mt.fuji now and returning. I spoke to my group and quite happy with the guide. Little concern may be quality of the lunch.
Thanks Emma.
The tour was great. You can send the refund to my PayPal account, which is under my email.
Thanks.
Owen
Rosa N Alexandre
We had a great time on our customized tour to Japan! Thank you NovalandTours Alice for working with me over numerous weeks and emails to find the perfect combination of guided day tours and self guided tours! It was a perfect combination for our budget and needs. We were able to see and do everything we wanted! We loved Sam, our tour guide in Tokyo and Hero, our tour guide in Kyoto. Both were so accommodating and went out of their way to make sure we did everything on our itinerary, without rushing us and letting us set the pace. Their knowledge of the subways, buses, trains etc made moving from one place to another easy and fast - we would not have been able to do so much or learn so much on our own. It was a pleasure having them guide us! I would highly recommend Novaland Tours to anyone traveling to Japan or any of the areas that they are knowledgeable in! Thanks Alice!
[09:44, 2018年5月8日] James: enjoy the tour around Tokyo?
[01:51, 2018年5月9日] vandana qj98420: Amazing. Rauf was our best guide so far
[01:51, 2018年5月9日] vandana qj98420: Thanks a ton for your help
[01:51, 2018年5月9日] vandana qj98420:
Our driver drove smoothly, that we relax and feel asleep as soon as we get on the bus. As for the photos, we have thousands and it is so hard to pick the best ones, as they were all awesome pics. Thank you for the offer.
And most of all, i would like to thank you Melody for being so accommodating, and helped us through all the itineraries, if not for your assistance...we won’t be able to make it successfully.
I thought you were in Fukuoka, when i asked you where your base was, it’s because i want to give you a little gift to show my appreciation and gratitude for being helpful.
Rest assured that Novaland will always be our utmost choice when we will be looking for travel agency to assist us in the future.
Hope this email serve as our feedback, instead of printing out and filling out the form you gave us:
MELODY - EXCELLENT
DRIVER - EXCELLENT
TOUR GUIDE - EXCELLENT
MORE POWER TO YOU
LILY
It was great tours.
My Familly were very happy during the tours.
Mr Rauf and Ayumi san are the proffesional tour guide..they are kindness..polite and smilley. My son and my daughter very like them..and i am so happy cause both of my kids directly can practice english with them.
Thanks for support us..
Rgd
Agustunus H
