Hi Whitney,
We really enjoyed our time in Brazil and feel that was due to your selection of guides and tour companies.
In Sao Paulo Laura was our guide. She spoke English very well and was very knowledgeable about the city and all of its sights. We were able to visit many sites by the car which she drove.
One important note relative to you sharing with other travelers, is the level of crime and danger in the city of Sao Paulo. There were several occasions in which we visited sites and we were strongly encouraged to stay in the car because of safety concerns. Also, travelers should also consider the location of their hotels because some areas are much safer than others. Our guide put in great effort to allow us to enjoy the city even with the safety issues.
In Rio we were greeted by Bruno who was on time and waiting for us as we left baggage claim. Bruno was an exceptional guide with his extraordinary knowledge of Brazil's history as well as the city. We loved our time in Rio and really got to experience the city in a personal way. Bruno was a great listener as well as guide. He did an excellent job at modifying our given itinerary in order to include things that fit our interests more substantially. We would rate Bruno as one of the best guides we have experienced.
Our driver in Rio as well as two and from Buzios was very professional. He was always dressed in a suit, was very punctual, drove very safely, and made sure he never hit a bump or pothole to hard as to jar us. Even when we requested our pickup 30 minutes earlier than planned, he was happy to accomodate us.
As far as accommodations, we were pleased with them all. The hotel in Sao Paulo was very modern and chic. We were lucky that it was in a good area and we could walk to places to eat and shop. The hotel in Rio was centrally located, right on the beach, and had a great view of Copacabana. It had more of a classic high end vibe. Finally, the hotel in Buzios was a wonderful small boutique hotel, and had a relaxing beach vibe. It and the beach that it was located on felt very secluded and off the beaten path. It was about a 25 minute walk to the town center which had all of the shops and restaurants.
Thank you again for helping to organize our wonderful experience in Brazil. We hope the feedback provided above helps you to provide information and guidance to other travelers in the future. You did an excellent job and we look forward to working with you again in the future wherever our travels may take us.
Best wishes,
Shawn and Suzie
Hi
Replies below
Regards
Ms Gillian Tan
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 5 | Yuki Eddie Mitani Satoshi Nonaka Seiya |
Knowledge of Subjects | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Ability of Explain | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Attitude | 5 | Yuki Eddie Mitani Satoshi Nonaka Seiya | |
Flexibility | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Drivers and Cars |
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Hotels | Location | N.A. |
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Comfort | N.A. |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | Just right |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is a pleasure to work with. She tailored the tour to exactly what we requested and according to our budget. She is an excellent consultant who provides exceptional customer service. | |
Guides / Drivers | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 | Hiroko Kara is a wonderful, knowledgeable guide and is very flexible and accommodating with our group. She went above and beyond to make sure that we were comfortable, that we were having fun, and assisted us in any way she can. | |
Flexibility | 5 |
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Drivers and Cars | 5 | Execllent tour driver. | |
Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package |
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Hi Helen,
We have had a wonderful time so far. We truly enjoyed Christine as our guide. We would love to write a recommendation for her services. Is there a place we can do so she may receive the highest recognition?
Thank you for everything Helen!
Madalyn
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 4 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 4 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | Perfect | |
Meals |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Amina was a pleasure to work with. She was very thorough and patient. I will definitely recommend Amina. | |
Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 | ALL tour guides were very nice and professional. | |
| Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 | All hotels were good but the BEST ones are SHIBA Park Hotel and Hakone Airu. Our least favorite was Hotel Thomas Myeondong. |
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 4 | Could have more choices. Hotel Shiba had the best breakfast. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Besides the miscommunication with the Kyoto pick up, everything else was good. The agency made up for it and we were satisfied. | |
Any Other Aspect | |||
Overall Score of the Whole Package | 5 |
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Yes we are at the airport. Flight at 1.15pm
We have had a 7star service from Novaland (especially you)!
And this made our holiday special and we really enjoyed Japan !
Thank you so much and I will definitely give you whatever review you need to get promotion
Hi Cindy,
Miyano’s service is very good. He brought us to a nice local lunch which is very reasonably priced and even extended the tour to end at 5.30pm to make up for lost time on the journey to Mount Fuji.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very professional, courteous and focused on our tour requirements. Follows up promptly. | |
Tour Guides | Command of English | 5 | Brian and Jino both had excellent command of the English language. |
Knowledge of Subjects | 5 | Each guide provided background and context for each set we visited and both compared and contrasted with other locations we visited. The history and culture of Korea came through with every aspect of each activity. These gentlemen were clearly focused on and thoroughly enjoyed sharing the history of Korea and her people. | |
Ability of Explain | 5 | Each guide spoke in clear and uncomplicated English and were excellent story tellers. | |
Attitude | 5 | Very friendly and professional. Positive and upbeat. | |
Flexibility | 5 |
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Drivers and Cars | 5 | Excellent drivers. | |
Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 | Each restaurant showcased and highlighted a special aspect of Korea's cuisine. | |
Public Transportation (train, flight, cruise, etc.) | 5 | The train experience was beyond compare. Right on time. Comfortable. And an excellent way to travel from Seoul to Busan. | |
Any Other Aspect | 5 |
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Overall Score of the Whole Package | 5+++ | The tour more than met our expectations. Overall, it was a tremendously wonderful life experience. | |