NLT-160402-YJ62765 [Jan 23, 2019,  from New Zealand]
A big thank you from all of us for you Joanna. All are very happy, they said we had a great tour with your help & advices.rnrnHi Joanna rnWe had a final farewell yesterday. As a whole the whole group unanimously agreed we has an excellent trip.rnWe had a wonderful time and you reacted well to our small issues so thanks.rnWe will send a detailed feedback
NLT-160403-GK68476 [Jan 23, 2019]

NLT-160411-EK53699 [Jan 23, 2019,  from America]
Emma --We are safely at home in Baltimore. I wanted to thank you for a really great tour of Korea. In every respect, we were very pleased with the tour and the arrangements that you made. All of our guides were excellent and very interesting people. We really enjoyed the opportunity to get to know them. rnrnI would be very happy to provide an endorsement of the services provided by your company should you wish me to do so.rnrnThank you, again.rnrnDavid Daneker
NLT-160417-EK65585 [Jan 23, 2019,  from Australia]

Just had an amazing 6 day holiday in Seoul courtesy of Novaland tours. We are a party of 5 adults and 3 young children and contrary to general expectations (when travelling with small kids) we had the most stress free and yet eventful time in Seoul. All this wouldn't be possible if not for Mr. Young's genuine service and attentiveness throughout the tour, he made our private tour with Novaland felt 'personalised' indeed!

Mr. Young had to cater for a wide range of age group (from 2 to over 60 years of age), but he did this by effortlessly and patiently adapting to our individual needs whenever and whatever they may be. Throughout the trip you can just sense his bona fide desire to make all of us experience the very best of Seoul in terms of culture, landscape and of course culinary diversity (the last bit is debatable as food is predominantly Kimchi-based). 

He is always a few steps ahead ensuring we had a completely stress free holiday. Even my parents were very impressed with his politeness and willingness to help which stems from his Confucianism ideology, a rarity in this day and age. 

All in all, a fabulous tour of Seoul made exceptional by Mr. Young's service (its the little things that count most).

Many thanks also to Emma Chen for the pre-tour organisation, she is always available to make suggestions and answer questions 24/7.

Visited April 2016

NLT-160420-EJ67609 [Jan 23, 2019]
Hi Emma

Thank you for the offer to do a flash show for us.

As we will be doing our own slideshows for this trip, i  will skip this offer. Our grateful thanks to your designer
for offering to do this

I will let my good buddy fill up the form and other comments

Once again, on behalf of all our members, thank you very much for your assistance and guidance during our recent tour

with best wishes

yeo eng seng

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 responsive and efficient

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 4

 

Flexibility

 4

 

Drivers and Cars

 3.5

 driver tends to use phone sometimes whilst driving

Hotels

Location

 5

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 4

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 ok

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 5

 timely

Any Other Aspect

 

 no futher comments




NLT-160425-ZK66417 [Jan 23, 2019,  from Australia]

NLT-160501-QJ66678 [Jan 23, 2019]

NLT-160503-BK68225 [Jan 23, 2019,  from America]

NLT-160504-EK66645 [Jan 23, 2019,  from America]
Hi Emma, 
Everything is going fine. Our guide is great and we are all getting along very well. We love Korea!!   
Stefan 

NLT-160515-RK69279 [Jan 23, 2019,  from America]

NLT-160518-BK69408 [Jan 23, 2019,  from America]
Bruce,

Thanks so much for the offer on the photo flash, I will send the photos over the weekend to you! You are more than welcome to use the photos on Novalands Facebook page. 

Your rating form was not fill able so I'm am writing the reviews for the categories here.

1. Travel consultant - 5 - very responsive to all emails sent.

2. Tour guides
     a. Seoul - 4 - very comprehensive and well spoken
     B. Busan - 5 - absolutely a great tour guide!! Well spoken, knowledgable and clearly loves  
          being a guide! 
     C. Daengu - 4 - great attitude! 
     D. Jeju - 1 - was perhaps better suited for being a guide for very large groups. Somewhat 
         difficult to understand, was not vert personable (usually walking 30 in front of us), was more 
         of a driver than a guide. 
3. Drivers and cars - 4 - cars were all in good condition. Only had separate drivers with 2 of the 4 
    guides
4. Hotels
    1. Seoul 
        A. Location - 4
        B. Comfort - 4
    2. Busan 
        A. Location - 4
        B. Comfort - 5
     3. Daengu
        A. Location - 3
        B. Comfort - 4
     4. Jeju
         A. Location - 5
         B. Comfort - 2 ( this really was more like a 2 star hotel)
  5.  Sights and activities
       A. Worthiness of visits - 4
       B. Meet interests - 4
       C.  Too tight to loose - 5 - well planned 
 6. Meals - 3 
 7.  Public transportation - 5 - well done

Overall a great tour and will certainly recommend to others and use again on our next trip to Asia.

Jm Wales 

NLT-160520-DK61680 [Jan 23, 2019,  from America]

Hello, Siva,

I wanted to let you know that we are home now and that wehave had a wonderful time in Korea!  Mr. Young was a wonderful host and wewere surprised and pleased with his hospitality!  He even made breakfastfor us for our ride to the airport this morning!  What a considerate thingto do!  I had no idea that he would provide so many services for us andwas more than helpful.  Many thanks to you for introducing us to him andto him for all he had done for us!  I will heartily recommend NovalandTours to anyone who plans to travel to Asia! 

 

It has been a pleasure working with you.  I want tolet you know that for my daughter, Hannah, this trip has been an enlighteningexperience to discover more about her Korean legacy and the circumstances ofher adoption.  She has started her journey to learn more about her legacy. She is grateful.

 

Thank you again for everything!

Sincerely,

Susan


NLT-160528-BK70722 [Jan 23, 2019,  from America]

NLT-160528-SJ69796 [Jan 23, 2019]

NLT-160530-BK68976 [Jan 23, 2019]
Hi Bruce,

 My children and I had a wonderful time in Korea.  The tour that you have prepared met our expectations and more.
Although there were some changes in the original schedule due to the Rotary convention , it was only minor and we were
able to adjust. I would like to commend our guides Elvis in Seoul, Mina and Michelle in Busan . They were all friendly and
helpful and were able to answer our questions and even give suggestions on our tours. They made the tour
more personalized and made us feel at home even  though we were in a different country. Mr Choi our driver in Busan was always
on time and very polite and though he cant speak English he made sure that we  were comfortable in our  land trip to Busan.
Overall we are happy and would definitely recommend Novaland to others. We hope to have more tours with Novaland.

All the best.

Dinah

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