NLT-160811-YI69954 [Aug 16, 2016,  from America]
Yes, everything's perfect.The tours and our guides have been wonderful! Thank you for asking. We're having a great time, and still have more to look forward to.
NLT-160803-BK65936 [Jan 23, 2019,  from Australia]

NLT-160728-YK70163 [Aug 7, 2016,  from America]
We had a great time at the concert.  I gave the money to Tommy who gave it to Mr. Lee "Elvis".  Thank you for all you have done for us.   We have enjoyed everything and everyone.

Denise M. Jones, DVM
NLT-160723-CJ69109 [Aug 10, 2016,  from Canada]
Hi Cindy,

We had a really good trip.  Embedded below is my filled out feedback form.  I think everything went well with the exception of the tour guide.  She could have been better prepared and better informed.

Thanks,

Beth


Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 5            Cindy was very responsive, provided good recommendation and made overall planning easy for us.  
Tour Guides
Command of English
 5
She had good command of English.  She also spoke Mandarin well which helped with communicating with my parents.
Knowledge of Subjects
 2
 She did not know the sights well and had poor planning skills.  At the different sights, she did not offer background or historical significance.  We had to read about them ourselves.  I ended up reading everything to the children then translating it to my parents.

I had better knowledge of Kurama yama than her.  I had to tell her about the train that would take us halfway up the mountain.  She delayed us by taking us to the wrong train station so we had to delay our lunch reservation.  It was also stressful because we were afraid we would miss our train to Tokyo.  She also did not know we can hike over Kurama yama to Kibune.  I told her that was our plan and she seem very confused.

She also did not know Arashiyama well and had to defer to our driver several times.  I told her in advance that we need to know exactly where we're having lunch to avoid waiting as we had a party of 8 people.  She did not plan ahead and had to scramble after the tour had started.  She did not know which restaurants to call so I had to search on my phone to offer suggestions.  She wanted us to take us on a scenic train ride but did not look up the train schedule in advance.  She started looking at the schedule when we started driving toward Arashiyama.  We ended up not going on the train because of poor planning on her part.

In Nara, she also did not plan ahead for lunch.  We had to walk a long way down a row of restaurants, which all had a long wait for lunch, until I finally suggested a pizza place that was empty.  I also told the guide in advance that we cannot do a lot of walking because of my father and my 5-year-old.  However, she still planned to take us on hikes to temples that we then told her to scrap.

She did not provide us with Shinkansen tickets until I inquired 2 days before we were to leave for Tokyo.  Good thing I asked otherwise we would not have had our tickets.
Ability of Explain
 3 
Attitude
 5
She had a good attitude.  My husband was very frustrated with her poor planning skills and inability to understand what we wanted.  He was rude to her but she took it in strides.
Flexibility
 5My father forgot his diabetes medication.  The guide called the Taiwanese consulate where someone was able to direct us to a doctor who provided the medication.  We went directly to the doctor after our first day of tour so my father was able to get his medication right away.  It was very helpful.
Drivers and Cars
 3
 We liked our drivers.  2nd driver on the tour was terrific.  He knew more about Kyoto, restaurants, sights than our tour guide.  We could have just used him and forego the tour guide.  The cars could have been cleaner.
Sights or Activities
Worthiness of Visit
 4 We planned our own itinerary.
Meet Your Interests?
 4 
Too Tight or Too Loose?
 4 
Any Other Aspect
  
Overall Score of the Whole Package
 4 We will use Novaland again based on the service we received from Cindy.

NLT-160722-FJ71257 [Jul 29, 2016]
Alice.
All i can say is we really enjoy ur trips this time... and your services..hotels and yr driver guide is above par excellent.
He is very flexible in meeting ur needs and of course a commmendable attitude with sufficient command of english langguage ...
...the only drawback is we are unable to locate the HALAL restaurant..but it is not a big issue to us since  sea food are plenty full in hokaido.
...thank you
NLT-160722-FJ70696 [Aug 12, 2016]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 3

 

Knowledge of Subjects

 4

 

Ability of Explain

 2

 

Attitude

 4

 

Flexibility

 4

 

Drivers and Cars

 5

 Driver is courteous and humble. Command of English not good enough for effective conversation 

Hotels

Location

 4

 Good location in town but Onsen in Ashibetsu disappointing (too far away from town and facilities old)

Comfort

 3

 Satisfactory 

Sights or Activities

Worthiness of Visit

 4

 Satisfied with trip although could do away with the visit to ninja village ( not much to see or experience)

Meet Your Interests?

 4

 Reasonably happy with our expectations 

Too Tight or Too Loose?

 3

 Reasonably happy with schedule 

Meals

 3

 Could be better. 

Public Transportation (train, flight, cruise, etc.)

 4

 Satisfying 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 

NLT-160721-EK63931 [Jan 23, 2019,  from America]


Hi Emma.  Going great so far.  Young is very good.  We are having dessert with him rift now.   Thank you for checking in.  Rick

Hi Emma.  Trip is going great!  Young is amazing.  We are in Jeju right now going to Busan tomorrow evening.  For our return to Lotte Seoul for 2 nights starting on August 1, can we request rooms in the new tower?  We liked the rooms in the old tower but would like to experience the new tower if possible.  Thanks. 

Rick



______________________________________________________________

Hi Emma,

You have my approval to post our pictures on your company Facebook page.  I'll be sending you photos soon.  Working on my picture books in Shutterfly.com.  I put my rating responses in your email below.  Hopefully you, Young and your management have read my review on Tripadvisor.  It's under LonghornRick.  

Thanks again for everything. 

Rick

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Loved working with Emma. 

Tour Guides

Command of English

 5

 Young was the absolute best guide we've ever had!

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 Best!

Flexibility

 5

 Amazing!

Drivers and Cars

 4

 A slightly larger vehicle would have been nice. 

Hotels

Location

 5

 5-star luxury except for Daegu

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 Best food we've had on any trip. 

Public Transportation (train, flight, cruise, etc.)

 2

 Local airports crowded and delayed.  Chose not to take KTX. 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 Very satisfied.  Posted a nice review on Tripadvisor under LonghornRick

 



NLT-160720-ZK63566 [Jul 22, 2016,  from Peru]

Hello Lynee,

The tour was great. The tour guide ( lee min sook) was excellent, verycaring and with lots of experience and knowledge. Thanks to Novaland I had agreat time in Busan.

Thank you very much
NLT-160719-VJ67652 [Jul 19, 2016,  from New Zealand]
Dear Doris,

Please accept our tour group's grateful thanks for a very pleasant tour today in Hakodate.      The guide Mariko, was very good, and we were able to see everything outlined in your emails.       Mr Sakamoto was an excellent driver in a very nice van.   He was most helpful to Gary & Lorraine in getting the wheelchair ready, and assisting him in and out of the van.
We would highly recommend both of these people to you for the future, if you have to do tours in Hakodate.

Once I get home, I will find out where in Yokohama the Zonta Convention is being held, and get some ideas from you for short tours in the area.
NLT-160717-LJ71848 [Aug 8, 2016,  from Netherlands]

Dear Lillian,

Thanks a lot for everything, we have just returned and we had a wonderful trip. Everything went very smoothly.

Yes, indeed, we missed our Hemeiji castle tour, we were waiting in the designated spot, but somehow they missed seeing us and we missed seeing them. As you say, Frank discussed on the phone with them that we would get a 100% refund for the tour.


Can you go ahead and process the refund? You have our bank details.

And yes, we received the earlier refund.

 

Thanks a lot and let us know if you need any further specific information to process the refund. 
Regards

Aarti

NLT-160717-CJ66067 [Aug 12, 2016,  from America]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Great ideas.

Tour Guides

Command of English

 2

 Tour guides did not have full command of English

Knowledge of Subjects

 2

 Tour guides had some knowledge but not extensive

Ability of Explain

 Tour guides could not answer all questions or spoke too fast.

Attitude

 5

 Always had a great attitude

Flexibility

 2

 Schedule did not allow for it. Tour guide in Osaka was EXCELLENT! Also tour guide in Hiroshima was Excellent!

Drivers and Cars

 4

 They were fine.

Hotels

Location

 5

 Location was great

Comfort

 4

Rooms were ok

Sights or Activities

Worthiness of Visit

 4

 Some tours included the same activity. Two tours included bamboo forest and tea ceremony, redundant! Some tours were very long should have divided into 2 days (Nara)

Meet Your Interests?

 4

 This met my interest.

Too Tight or Too Loose?

 3

 Some days were too tight. We probably should have booked private guide and driver instead of more independent. 

Meals

 5

 Very good. Would also help if company could suggest restaurants to eat dinner.

Public Transportation (train, flight, cruise, etc.)

 4

 Trains were ok. We are use to private guide and driver so this was a little harder for us.

Any Other Aspect

 

 Also should suggest to ship bags from Tokyo to Kyoto and carry small luggage for 1 night in Hakone (We shipped our luggage from Kyoto to Osaka and only took small luggage to Miyajima Island)

Overall Score of the Whole Package

 3

 We would suggest to most of our friends to book a private guide and driver even if the cost is higher (Hiroshima)

NLT-160714-DK67356 [Jul 25, 2016,  from America]

Dear Siva,

Youn picked me up at airport today. He has been so gracious.  

Sorry I did not send this sooner. But everything you promised came true. I am so happy with what you helped me plan. I am impressed with how smoothly every event and transition went.

Thank you so much!!

Sent from my iPhone

NLT-160707-EK69435 [Jul 18, 2016,  from America]
Emma , I want to let you know that I had a great time on my your with your company. Three of your guides were so amazing. They were not only friendly, caring and professional.
Yoon met us at the airport with a happy smile and comfortable conversation and a lot of information and every time we met he was smiling and very very helpful.
Elena, our first day in Busan was also very friendly and helpful and the driver also went out of his way to make things easy for us. After Elena found out I had hurt my foot before and it was swelling, she took me to a pharmacy and they sent us to an emergency care.  Elena totally helped me with talking with the Dr and the pharmacist. She showed me an overwhelming amount of care and even informed Michelle for the next day so she could watch out for me.
Again Michelle and the driver went out of their way to help me because my foot was hurting so much!  Michelle was friendly, happy and very professional the whole time and treated us like friends.

On top of all that though, even after our tour was over, Michelle has been sending us all kinds of information AND because there were three Entertainment Agencies and stars I wanted to go to and maybe meet, Michelle researched them and texted them trying to get me an autograph. After that, she came to Seoul all the way from Busan to help me go to them in person because she wanted me to be able to fulfill my Bucket List!

Thanks to your company I met some wonderful people and made some new friends!!!  Thank you!


Emma, reading back over my letter I realize that I didn't go into details for what Yoon did for us in Seoul. I was just so tired. I wanted you to know just two of the things Yoon did for us. Not only did he always go out of his way to get us the best pictures even at the DMZ zone but when we were catching our flight to Jeju Island, We were both over in weight because they use a different rule than American Airlines.   Yoon went in with us and talked with the agent and got her to waive the weight limit, saving us quite a bit. He was also always helping us with our luggage because we had brought too much. 

NLT-160706-YK68084 [Jul 25, 2016]

1=poor, 2=fair,3=good, 4=very good 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 We love Mia:)Really very nice and patient.

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 4

 

Drivers and Cars

 Bus-5 driver-4

 Driver- Maybe because of language barrier, we found him to be unfriendly and some manners to be rude. But he was nice enough to give us printed copies of our photos.

Hotels

Location

 

 By our arrangement -- location is 5:) easy access to everything.

Comfort

 

 

Sights or Activities

Worthiness of Visit

 4

 

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 4

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 N/A

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4.5

 

NLT-160703-ZJ67975 [Jul 14, 2016,  from United Kingdom]

Thank you again for organizing a wonderful holiday. I would like toprovide some feedback so hopefully other people can benefit from your excellentservice. Please let me know how I can leave some feedback?

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 V.prompt , v.responsive, v.polite

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 3

 

Drivers and Cars

 

 

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 3

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 Fantastic tour operator with special thanks to Lynee who provided an excellent level of service from the start to the end of the whole holiday process

 


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