NLT-180523-FA96658 [May 24, 2018,  from America]
Hi Alice,

Thank you for the photo flash gift opportunity. I've been busy getting back into normal routine so I haven't been able to go through my pictures (phone and camera) to pick out the specific pictures. I will definitely get back to you but maybe it'll be awhile from now. Lol, if that's okay.

Here's a few thoughts that I'll list:

- There were some days that we couldn't do things that were listed on the itineraries because of the hours of operation.

- Sunrise Tours, they did great on all of our coach tours.

- In Hakone, the taxi ride from Odawara station to the hotel was extremely expensive for the distance. We had to take two cars which ended up being double the price. There was a couple that was on the same coach tour as us. They were picked up by taxis from Mt. Komagatake Ropeway and dropped off to the same hotel as us. They indicated that it was pre-arranged and paid for prior to so perhaps that could be an option for setting up your guests that need to get to their hotels.

- Osaka Bay Area tour indicated it was a coach tour but ended up being a private tour and public transportation which wasn't a problem.

- Osaka to Busan flight itself was fine. There was confusion regarding our booking because I didn't realize we didn't have the actual confirmation code. I had the ticket numbers but not the booking number.

- All the private drivers were all good drivers and were all on time (except for that small confusion over Seoul Airport pick up).

- The tour guides were all pretty good.

- Portable WIFI was very handy.

Overall, it was a great experience. We really enjoyed our time and overall felt safe and taken care of.


Thanks again Alice for all your hard work,
Sheryll
NLT-180516-FJ95376 [May 24, 2018,  from America]

Hi! Yes, we had a good time, we are just so tired! The guide gave us some very nice photos of us as a gift. Thank you very much!

-----------------------------------




NLT-180512-CJ99248 [May 21, 2018]
CLICK TO SEE THIS ITINERARY.

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 Very good and accommodating guide

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 4

 

Drivers and Cars

 

 

Sights or Activities

Worthiness of Visit


Meet Your Interests?

 3

 

Too Tight or Too Loose?

 3

 

Meals

 

 Not happy with the roasted eel lunch. Kind a dry and a little hard. Maybe overcooked

Public Transportation (train, flight, cruise, etc.)

 4

 Van is clean. Driver drives safely and a good driver

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 

NLT-180515-MJ96962 [May 18, 2018]
CLICK TO SEE THIS ITINERARY.
For the remarks, pls see below:

Travel Consultant - 5

Tour Guide:
Command of English - 4
Knowledge of Subjects - 4 
Ability to Explain - 5
Attitude - 5
Flexibility - 4

Drivers and Cars - 5

Hotels:
Location - 5
Comfort - 5

Sights or Activities:
Worthiness of Visit - 5
Meet your Interests - 5
Too tight or too Loose? - just right 

Meals - 5

Public Transportation - 5

Overall Score of Whole Package - 5
NLT-180513-FK97963 [May 14, 2018,  from America]
Everything was good. Enjoying our first day tour. Our tour guide is very friendly. Thanks for checking on us.
NLT-180409-CJ93900 [May 13, 2018,  from Canada]
CLICK TO SEE THIS ITINERARY.
 It was a fantastic trip you arranged for us everyone was happy. Had a nice time with Mr Young. 
Perfect
Give you 5 marks for everything except the Hotel in Busan.
Hopefully next year plan Cambodia tour.
Thanks

Ajay

Sent from my iPhone


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 


NLT-180509-MJ98937 [May 11, 2018]
CLICK TO SEE THIS ITINERARY.
We're doing good so far. Just pretty tired. But all good. Thank you for your help! 
NLT-180410-CC87739 [May 11, 2018,  from America]

Cindy

 

The Novaland part of our trip went very well in most all aspects. The main area for improvement would have been our Taipei guide in Taiwanwho went by the name of “Elvis” [ ?].

His knowledge of English may have been adequate but it was very hard tounderstand him because he spoke too quickly, did not form his words well,mumbled, and was often confused- saying one thing and then contradictinghimself with his next statement. 

 

He also did not think things through - the key problem here was that oftenat one place or another the van would park relatively far from what we weredoing due to local restrictions. He would make us walk quite a long way to thevan’s location; when we then boarded the van it turns out that the route to thenext place went right by the place we had been - the guide should have askedthe driver [ who was excellent, by the way ] to simply drive the vehicle towhere we were so we could hop right in quickly and he could then drive to thenext spot. That seems so basic and logical but the guide just didn’t “get it”and repeated the mistake a number of times despite my requesting again aftereach time he did it. Not a terrible thing but it just showed he was notthinking clearly.

 

The length of activities each day was good as was the degree of‘fullness’. Not too many things, not too few - just enough.

 

All the lodgings were wonderful. The things we saw were amazing. Japan wasespecially fun for us. The driver and experience in Osaka/Kobe was also verygood. All the vehicles we were given were very clean and comfortable,especially the air-conditioning since it was quite hot on Taiwan.

 

Let me know if you’d like me to fill in the form online and how.

 

By the way, you, the Consultant, did a fine job, too. Really. We will useNovaland again when we next have a need for independent travel in Asia.

Bob Specker


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