NLT-150902-CJ60245 [Sep 21, 2015,  from New Zealand]
Hi Cindy Thanks for the contact. From Japan we went to Hong Kong then home to NZ but I have been home a week now. I was going to write to you any way, as I own a company and encourage feed back so we can do better. Over all you did a great job sorting out the tour and Cindy you worked hard with all my changes, so I was never going to buy from anyone else. I will answer the below for you in Red 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Cindy was just perfect, I know I was not the easiest tour to arrange but Cindy kept answer the questions and making the changes. Drivers and guides were fine and the hotels where as expected. 2. How do you feel about the food during the tour? Especially for your daughter since she has food limit. Food is a good question, everywhere there was food supplied, the operators did an outstanding job except on the Night tour in Kyoto that was a Japanese Dinning experience. This was a Dinner tour and they got it 100% wrong all my daughter could eat were the peas, a true disaster, we had to buy her Sushi when we got back to the hotel so she could have something to eat. It was like she was not expected. I would have thought that a company contracted with a focus on a Japanese Dinner ( Dinner tour) would listen to your instructions about any of your customers special dietary needs, but they did not, so it did make us feel like they did not care at all. I know you only subcontract in companies to do the jobs so it’s not Noverland directly, but it does reflect on you indirectly. Would I book another Dinner tour with Noverland? not likely as I am not confident the message would be passed on correctly. (all other tours were fine with food) The best and most Outstanding meal was the Tokyo Day trip, it probably was the Guide that made it all happen but the meal was Top Class on equal with any quality restaurant, well done to the company you contracted. The Fiji trip was well catered too. Overall more good than bad, think the Kyoto Dinner tour company needs a wakeup call or change the operator you use. 3. Where can we improve to be better and stronger? Can only suggest better communication with the companies you sub contract to do the work, particularly around Food. 3. Any other valuable comments, travel experience and happy moments you may have. You did not get the weather right on the day we went to Mt Fujiyama, very cloudy and did not see the mountain, though we were an 8am start we did not leave Tokyo until 9.15 as the company you use does a Hotel tour picking up everyone then brings them all back to a central hub for distribution. This made a late start to the day, we meet a couple on the Train to Kyoto who had been picked up from there Hotel at 8.30am and got to the mountain about an hour before us and saw it before it clouded in. Just one of those things. So if you can control the weather over Mt Fuji you will have a everyone on you tours. I know you can’t control the weather and we accept the day was what it was, got some great pictures of pictures of Mt Fuji so we know what it looks like. Kyote was magnificent and the Bullet Trains are fast Thanks Cindy
NLT-150902-BK36408 [Sep 9, 2015]
I have a lovely day in Busan. My guide is excellent and she opened up my eye to see the sights, smell the smell and taste the taste of southern South Korea uniqueness. Overall a fabulous trip and impressive view of the city. Thank you.
NLT-150831-MK58093 [Sep 29, 2015,  from America]
We are having a great time and all has gone perfect. We like the hotels and the guides. Thanks for any assistance. We are so enjoying your country! We did not get home until Monday morning so I am behind in answering emails. We loved the tour and your company so I will post a review on tripadvisor. Look for it there.
NLT-150831-CJ53048 [Sep 9, 2015,  from America]
Cindy I would be happy to give you some feedback. Booking a tour such as ours with an overseas firm we have never dealt with before can lead to big troubles, especially when one has to pre-pay everything upfront with no possible recourse if problems arise. However, this was certainly NOT the case with our Novaland experience. Everything was as perfect as a trip experience can be. The driver was right there on the pier in Otaru at the chosen time. He even asked some staff from the ship if we had left the ship yet. His car was impeccably clean and neat every day he drove us. He cleaned it every evening and made it look new every morning [ even though my wife and I were very respectful towards his car and left no mess inside and we wiped our feet every time we got back in to the car ]. The drive, Kakahiro Hosono, was extremely polite and his knowledge of English was in fact just ‘basic’ but that was fine. He communicated very well with us and even offered some information one would usually get only from a tour guide and not from a driver. The itinerary you put together for us was perfect, including large amounts of time for my photography in some very interesting and very beautiful places on Hokkaido. The flower fields in Furano were particularly spectacular. And the Shiroi Koibito park was amazing. I’m glad we went there since our ship did take us to the Otaru canal area and the Aoyama Family villa on Aug. 30. The Sapporo Grand Hotel was very nice; the Daiichi Takimotokan was “less nice” but still adequate. Two of our three full days with Kakahiro were beautifully sunny; the third day was rainy but we managed okay. The restaurants he offered us for lunch were actually quite good and gave us some traditional Japanese meals. And your work, Cindy, was also top notch. Your communications were punctual, informative, and very helpful. Every aspect was covered, our questions were directly answered, revisions to the itinerary were easily made by both you and by the driver. Your confirmation of payments was timely and complete and your initial proposal was very informative and helpful. One request I would make is that Novaland NOT charge a surcharge for taking payments by credit card. That is a rather “unfriendly” gesture, especially to first time customers who don’t know whether to trust a first time supplier. Paying by credit card gives the customer some assurance that, if anything goes wrong, the customer would have the support of the credit card company. Paying by bank wire can be dangerous if the supplier is dishonest; once the money is sent it is gone forever and the customer has no way to regain his loss. So, in summary, all the above things made for a very pleasant experience and I would happily recommend Novaland to others. Job well done !!! Thank you. Bob Specker
NLT-150830-LJ58692 [Nov 15, 2015,  from Luxembourg]
Dear Lillian, Sorry for not replying earlier - we’ve been very busy since getting back from our holiday in Japan. Please find our replies below. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me. We were very happy with the Novaland Tours service throughout. As our travel consultant, you, Lillian, were thorough and meticulous in the planning of our trip, which involved multiple revisions in order to take into account all our personal wishes. This excellent service continued right through to the actual holiday itself where the couple of queries which we had while while in Japan were answered extremely promptly and usefully. We particularly appreciated the level of detail you provided in our itinerary, including all sorts of invaluable tips such as how to travel on buses, lots of maps and information for getting from the various train stations to our hotels in different cities, even on the days when we were travelling independently. The Sunrise guides were always very friendly and full of interesting information during the all the different visits in which we participated. Each guide was different and we enjoyed getting to know each of them. The bus drivers were always professional and courteous, and the organisation, which was especially complicated in bigger cities such as Kyoto and Tokyo, worked very well. 2. Where can we improve to be better and stronger? While we cannot find fault with any of your services, we preferred the tours where there were fewer participants. There was one tour, I think it was the Kyoto 1-day tour, where we were indeed many people - two big buses - and we found it a bit difficult to get close enough to the guide to hear all the information about the places we visited. On the other hand, sometimes we were very few (for Koya San, just the two of us with the guide), and this was wonderful, a real treat ! We unfortunately missed out on visiting Kyoto Imperial Palace as this trip was planned for a Sunday, when the palace was closed, so if that has been known in advance, we might have been able to arrange it differently. 3. Any other valuable comments, travel experience and happy moments you may have. Some particular highlights for us were Koya San, Himeji Castle, Hiroshima & Miyajima, the tea ceremony in Uji, Byodoin Temple, the Sagano Bamboo Grove, the Castle Gardens and Kenrokuen Gardens in Kanazawa and our free time in Tokyo. On the less positive side, we would not recommend the Osaka 1-day walking tour - the Ariel Garden and the Aqua Liner were quite a waste of time, although Osaka Castle was interesting to see. Also, we spent a whole hour walking up and down one street at the Takayama morning market, which was too long (normally only 30 minutes were planned for this). And finally, the tea ceremony in Tokyo was disappointing (too many people squeezed in and not enough time and space to appreciate the ceremony), especially as we’d had a far nicer experience in Uji. Just one other thing now that I remember: on September 9, we took the Sagano Bamboo Grove & Arashiyama walking tour. This was supposed to be with lunch on a moving boat. Due to heavy rains, the lunch was cancelled and (I think) the guide said we should get a refund for that part of the tour. Do you know something about this ? Lillian, all that remains is for us to thank you once more for all your care and attention in arranging our holiday in Japan. I hope our comments are useful for you. regards, Annie & Jean-Jacques
NLT-150830-LA54484 [Sep 8, 2015,  from America]
Thank you!!! for all your help. The trip was fabulous!!!! Great Job! Regards,
NLT-150829-QJ60751 [Jan 23, 2019]

NLT-150829-EK57552 [Sep 23, 2015]
Dear Emma! Our vacation was amazing & fantastic. I really liked the tours, tour guides, hotels & transportation. I want to tell you & all other guys my great thanks!!! The only thing is that on Jeju island there were little time to visit all the places included in tours. For example, we had just 1 hour for Hallim park. But the place is really wonderful. It's good to have at least 2 hours)). I smiled a lot during our journey :) and took pleasure of every day in South Korea. I want to share my photos/videos. I uploaded them to google drive: https://drive.google.com/folderview?id=0B-3Y0kkZhlFkcTJhcTdMV2czaGc&usp=sharing Also, please, send to me Novaland tours post address. I want to send some gifts to you & also the tour guides I liked most of all: Daniel (Seoul City tour) & Mr. Yoon (DMZ & Suwon tours...). THANK YOU !!! p.s.: of course, if I go to Asia next year, I'll certainly use Novaland Tours!!! With best regards, Anna
NLT-150827-VJ61416 [Sep 6, 2015,  from Canada]
15-09-01 Hi dear Doris, I just came back to Kyoto from Nara tour. The New Zealand tour looks very interesting and most likely I will join it. I will try to book a flight from Hiroshima to Auckland for Sept.05 so I can be in Auckland in Sept 06. By the way, which airline you like the most for Japan-New Zealand flights. I will check the flights and inform you of my booking soon. Again, many thanks for your wonderful arrangements! I will take shower now and go for dinner. Hesham 15-09-06 I just wanted to say thanks you dear Doris for all the arrangements. Right now I am traveling to New Zealand and expect to arrive tomorrow morning. Regards, Hesham
NLT-150827-EK55479 [Sep 29, 2015,  from Canada]
Hi Emma, I just got back from North Korea, so I was not able to contact you before. I just wanted to thank you for arranging my trip to South Korea. It was a wonderful experience, which I thoroughly enjoyed. All of the arrangements, and accommodations were very satisfactory, and most comfortable. The itinery was packed with the most interesting events and the tour logistics just fell into place naturally. I would certainly highly recommend Novaland to anyone seeking confirmation of your suitability as a tour operator. Thank You once again and Best Regards John McAvoy
NLT-150823-YK60597 [Sep 8, 2015]
Hi Joanna (my father is also CC'd to the email), I apologize for getting back to you so late, but getting back from vacations is always hard :-) Firstly, I want to thank you for a wonderfully organized vacation. We did not encounter any major issues during our time in Korea, and the tours organized by you were orchestrated perfectly. Now, for more specifics on yours tours: 1. Jeju tour - as we already mentioned in a previous email, our guide (Yong, I think) did an outstanding job during our two days together. She was extremely nice, had perfect English and knew exactly how to modify our trip to make it as enjoyable as possible to us. We highly recommend her and were 110% happy with the service. 2. Seoul guide (DMZ tour and Seorak) - never in our lives have we encountered such a kind and helpful guide. He took care of ANY small detail or task during our time together, from driving, to tickets, food etc. We highly recommend him as well. Our guide and driver for the rest of the time (Busan etc until making it to Seoul) were also great, and we had no issues whatsoever. To sum up: we would highly recommend your service for anyone considering trips to Asia from Israel, and we had a wonderful time. Please don't hesitate to contact us for any additional questions. Cheers from Israel, --Gal
NLT-150819-MK60095 [Aug 29, 2015,  from Canada]
Just got back. I enjoyed my trip with Novaland very much! Kim was a delightful tour guide! Besides showing us the sites she was a great person of insight for Busan and Korea in general.I must say everything about dealing with Novaland from start to finish was very professional. I was very impressed how quickly you responded with a trip that I couldn't have planned better myself. Your people came through on time and delivered exactly what you promised and what I wanted. I will be telling anyone going to the Far East about your company. I was a little hesitant about paying 100% before the tour. I would have preferred a debosit system (say 50%?). But in the end, it all worked out. Thank-you.
NLT-150815-YC59210 [Sep 3, 2015,  from New Zealand]
Hi Joanna , All went well in Taiwan . You have organised it very well. No hiccups at all. In Malaysia , Sarawak , at the moment, going to Singapore & back to Sydney tomorrow . Thank you very much again , for a job well done. Best regards Danny
NLT-150815-VJ60424 [Aug 23, 2015]
Dear Doris. Thank you ever so much. We had a wonderful holiday. Going back to UK on Tuesday. Will keep in touch. Take care. Regards. Vimala/Bala
NLT-150812-CJ60709 [Aug 22, 2015]
Hi Cindy, I just got back yesterday night. The tour is great, but I think next time I would prefer to join english tour instead of japanese tour. Mr. Hosono 's english is quite good, we could understand all he said. The food he recommended us for lunch also quite delicious. Have a nice weekend, Nadia
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