NLT-170927-VJ83231 [Oct 20, 2017,  from America]
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Doris,

Yeswe're back home and recovered from our amazing adventures in Japan. We had sucha wonderful time and have so many happy memories.

 

Thankyou so much for the offer of a Photo Flash, but that will not be necessary, butI do appreciate the offer.

 

Iam happy to fill out the review form. You were so great with setting up ourtour/trip, and all of our guides were excellent. I will definitely recommendyour company to friends and family.

 

Would you do me a favor to fill in the form and give marks?

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 NA

 

Hotels

Location

 5

 Hotel Granvia in Kyoto was amazing, staff and location were perfect. Our Ryokan in Hakone the room was a bit small and a smoking room when non-smoking was requested but they were very helpful in accommodating us. The dinners there were outstanding. 

Comfort

 5

 All very comfortable

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

 Tour days in Tokyo and Kyoto were a little tight with so many activities so spread out, but it was still a wonderful experience. Otherwise everything was great

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 We had an amazing time and will highly recommend Novaland tours to friends and family! Thank you!

 

 

Elizabeth Skeins, MD
ecskeins@aol.com
504-270-7909

NLT-170930-JJ88186 [Oct 19, 2017,  from Netherlands]
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Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 4

 

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 


Yes, my parents are back and enjoyedtrip very much!

Unfortunately they were too tired togo on the kyoto 

and narra tour, no worries they justrest that day:) 

 

Filled up survey below, thank you forall your help and 

will recommend to friends:)

 



NLT-171004-ZK86535 [Oct 17, 2017]
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Hi, Lynee,

Thank you for the emil. Hope you have agreat holiday too. I had a great time in South Korea.

Thank you but I do not need the photoflash. However, I'll complete the feed back for you. Please see below.

 

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 very prompt in replying

Tour Guides

Command of English

 3

 

Knowledge of Subjects

 5

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

 

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 4

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 

 Regards,

Hui Hui

 

NLT-171003-ZK88706 [Oct 17, 2017,  from Australia]
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Hi Lynee!

My tour in Busan was excellent.  

Sarah was an excellemt tour guide with agreat amount of knowledge of Busan! She took me to all the places I wanted togo to. Very comfortable!

Thank you so much Lynee for your assistancewith everything!

 

NLT-171009-ZK90365 [Oct 15, 2017,  from Australia]
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Hi Lynee,

Thanks for your email.

I had really good time on the tours in Jeju.

NLT-171001-VJ87576 [Oct 10, 2017]
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1=poor, 2=fair,3=good,4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 3

 There are 2 guides. Both command of Mandarin were good 

Knowledge of Subjects

 

 4 (guide 1) ; 3 (guide 2)

Ability of Explain

 

 4 (guide 1) ; 3 (guide 2)

Attitude

 

 4 (guide 1) ; 3 (guide 2)

Flexibility

 

 4 (guide 1) ; 3 (guide 2)

Drivers and Cars

 

 

Hotels

Location

 

 (5) Keio Plaza (5) Nikko (5) Kintetsu

Comfort

 

 (5) Keio Plaz (4) Nikko (3) Kintetsu

Sights or Activities

Worthiness of Visit

 4

 Especially at Keio Plaza, located at Shinjuku area

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 3

 Too loose

Meals

 4

 At Keio Plaza & surrounding area

Public Transportation (train, flight, cruise, etc.)

 4

 But my flight via Japan Airline which I have booked on my own, not good due to bad choice of food and dirty toilet.

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 Great experience 

NLT-170923-WJ86938 [Oct 9, 2017]
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Hi Whitney,

For some reason I can't enter the information directly into the form inthe email.  I will provide my 'ratings' below.

 

Travel Consultant - I presume that is you.  My score is '5'.  Ifound you exceptionally easy to work with.  You were incredibly flexiblewith our many changes both before and during the tours.  You were veryunderstanding about the need for us to pay separately and set up individualpaypal charges, which I am sure was time consuming for you.

Tour guides - command of English - generally '4'.

Tour guides - knowledge of subjects - generally '4'.  Our Tokyo andKyoto tour guides were excellent and should get a '5'. 

Tour guides - ability to explain - generally '4'.

Tour guides - attitude - generally '4'.  I found our Mt Fuji tourguide to be only a '3', but I think others on the tour would rate him morehighly.

Tour guides - flexibility- All were '5', excellent.

Driver and cars - '5' for all locations.  The vans were in goodcondition and the drivers were excellent.

Hotels - does not apply to our tours

Sights - worthiness of visit -  Mt. Fuji and Busan were a '4'; Kyotoand Tokyo a '5'. Aomori was a '3', in large part due to the fact that there wasnot much to see there from a touring perspective.  The guide was willingto add a trip to the Art Museum, but several members of the group did not wantto participate in that activity.

Sights - met your interests - Busan was a '4'; Kyoto and Tokyo a '5'.Aomori was a '3' because there wasn't much to see, and so was Mt Fuji,primarily because we were not able to see all of the scheduled sites for Mt.Fuji

Sights - Too tight orloose - Most schedules were tight.  
NLT-170923-WJ80627 [Oct 7, 2017,  from America]
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Whitney. All the tours were great. Each tour delivered on the agreed upon itinerary . The drivers were all great. Some of the guides were better than others. In Tokyo & Kamakura he was good . He need to be more sensitive to working with total group. The best guides were in Kyoto and Aomori. 
I was very satisfied with overall experience and will recommend Novaland for future travelers.
Thank you
Jerry
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