NLT-170801-FU81165 [Aug 20, 2017]

[03:07, 8/20/2017] Genna Ting: Hi Alice! at the airport now, thanks for the gift! was looking at whittard to take home and suddenly Ian gave us one! haha left the pocket wifi with Ian and he will be the one to send it to the post :)

Thanks for all the help! we had a wonderful time and all the guideswere really great! especially Ian! highly recommend him for your next tours toEngland and Scotland! Nothing but praises! 

NLT-170807-DJ87172 [Aug 18, 2017]
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Dear Siva,

 

First of all please accept oursincere appreciation for the wonderful arrangements you made for our tour toJapan. All the sightseen tours were very interesting and enjoyable. The tourguides were up to date with all the information and was very educative.

Travelling to and from the hotels todesignated places of pickup  was not difficult at all and after the firsttwo days we were quite used to getting about.

 

Hotels which you had selected for uswere very comfortable and had easy access to all the pickup points and also tosome shopping areas. Staff members of all the hotels were very helpful at alltimes.

 

Once again Thank you very much forall the arrangements.

 

Chandrika and Suresh

 

Regards

 

Suresh Pathirana

Senior Assistant Secretary General - Operations

The Ceylon Chamber of Commerce

50 Navam Mawatha

Colombo 2

T.P 5588807,2324573,2421745-7

E-mail suresh@chamber.lk

www.chamber.lk

NLT-170717-CJ77103 [Aug 9, 2017,  from America]
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Hi Cindy,

 

Thank you for your time and scheduling.  Our guide Hiroshi was excellent.  If ever we go to Hokkaido again, I will ask for him.

 

I will refer my friends to you for your help.

 

Aloha,

Roberta Richards




1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

(Cindy)

 4

 I don’t normally give 5 because no one is perfect.  I could not understand her English grammar at times.

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 4

 Had a few questions he couldn’t answer

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

 A little mixup sometimes about how long he was to drive.

Sights or Activities

Worthiness of Visit

 3

Ice cream making was disappointing;other sights were good

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 NA

 

Overall Score of the Whole Package

 5

 


1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

(Cindy)

 4

 I don’t normally give 5 because no one is perfect.  I could not understand her English grammar at times.

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 4

 Had a few questions he couldn’t answer

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

 A little mixup sometimes about how long he was to drive.

Sights or Activities

Worthiness of Visit

 3

Ice cream making was disappointing;other sights were good

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 NA

 

Overall Score of the Whole Package

 5

 

NLT-170722-WJ86110 [Aug 4, 2017]

Hi Whitney, 

 

Thanks for checking.Travel was fun. It was GREAT!

Just one favor, can youplease remove Gil's name on 

your email movingforward. Just my name only. 

 

Hope you were able toreceive photos I've sent you. 

 

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 3

 The first hotel was tiny. Requested a queen bed if not king. The rest are ok. 

Comfort

 3

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 3

 It's ok

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 4

 

Overall Score of the Whole Package

 4

 

 

Thanks again. 
Sent from my iPhone

NLT-170730-FJ86440 [Aug 1, 2017]
                        
 Alice:  How is your tour today? Do you like our driver and vehicle?                        


Lasma: We really enjoy our trip and we like our driver. He is nice.  Thank you

NLT-170716-NK85294 [Jul 29, 2017,  from United Kingdom]
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Hi Nick,
Thank you so much for the offer of the photo flash but I already copied in CD and would take time to send the pics so sadly have to decline the offer . 
Hope you find the feedback fair enough . I would not like to single out but the taxi driver who picked us up from train station in Seoul was quite a character ( close to rude). He was grumpy because the address was misleading. 
I'm very happy to see Mr Nam on the last day who picked up at the airport on the first day too. We were 20 mins delay on the first arrival in Seoul and he patiently waited without complaint at all. Very pleasant and full of manners .  
On the whole we enjoyed the trip very much and appreciated your service greatly.
kind regards,

Shwe 


1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Very efficient and quick response to problem

Tour Guides

Command of English

 3

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 4

 The guide in Jeju is the best . We had extra time of 30 mins before catching the flight so he did extra , driving us to supermarket to find the particular brand of tea which we couldn't find in shops . 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 4

except the confusion of the location of the PJ hotel in Seoul. Supposed to be in Myendong  but it is in downtown , so the driver said wrong address and took him a while to find out. And the hotel cleanliness is not up to the 4 star . The carpet is very dirty the slippers provided were worn off too. Room smells cigarettes . It was only 2 nights stay so we did not complain . The free shuttle bus to Myendong is very convenient . Apart from cleanliness and confusion of the address , the hotel is ok.

Comfort

 4

 All other hotels are fine, and very comfortable. 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 

Meals

 

Public Transportation (train, flight, cruise, etc.)

5

Only inconvenience was when we flew from Seoul to Busan , the flight was delayed for 30 mins and we arrived hotel around 10 pm. Although  the restaurants closed at 11 pm they did not accept customers after 10 pm. Hotel restaurant closed at9:30 pm so we end up buying any available food at convenient store. The tour could have been scheduled to finish earlier  and let us catch the flight earlier , in case any delay like that .  

Any Other Aspect

 

 

Overall Score of the Whole Package

 


NLT-170626-ZK85139 [Jul 28, 2017,  from America]
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Hi Lynee,

We were very pleased with the tour of SouthKorea.  I'll write up a review for Trip Advisor and let you know when itgets posted.  We have some out-of-town commitments for the next 3 weeks soit won't be right away.

Thanks for the photo offer but we don'treally need it.

Here's the questionnaire we filled out.

Marian

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

​5​

 

Tour Guides

Command of English

 

​5​

 

Knowledge of Subjects

 

​5​

 

Ability of Explain

 

​5​

 

Attitude

 

​5​

 

Flexibility

 

​5​

 

Drivers and Cars

 

 

Hotels

Location

 

 

Comfort

 

​5​

 

Sights or Activities

Worthiness of Visit

 

​5​

 

Meet Your Interests?

 

​5​

 

Too Tight or Too Loose?

 

 

Meals

 

​5​

 

Public Transportation (train, flight, cruise, etc.)

 

​5​

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

​5​

 

 

NLT-170725-NK87085 [Jul 25, 2017,  from America]
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Nick: Hi Sean, 

I hope you are fine. 

Did you have a pleasant trip today?

Sean: Yes, I did. Thanks Nick 

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