NLT-180516-FJ95376 [May 24, 2018,  from America]

Hi! Yes, we had a good time, we are just so tired! The guide gave us some very nice photos of us as a gift. Thank you very much!

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NLT-180523-FA96658 [May 24, 2018,  from America]
Hi Alice,

Thank you for the photo flash gift opportunity. I've been busy getting back into normal routine so I haven't been able to go through my pictures (phone and camera) to pick out the specific pictures. I will definitely get back to you but maybe it'll be awhile from now. Lol, if that's okay.

Here's a few thoughts that I'll list:

- There were some days that we couldn't do things that were listed on the itineraries because of the hours of operation.

- Sunrise Tours, they did great on all of our coach tours.

- In Hakone, the taxi ride from Odawara station to the hotel was extremely expensive for the distance. We had to take two cars which ended up being double the price. There was a couple that was on the same coach tour as us. They were picked up by taxis from Mt. Komagatake Ropeway and dropped off to the same hotel as us. They indicated that it was pre-arranged and paid for prior to so perhaps that could be an option for setting up your guests that need to get to their hotels.

- Osaka Bay Area tour indicated it was a coach tour but ended up being a private tour and public transportation which wasn't a problem.

- Osaka to Busan flight itself was fine. There was confusion regarding our booking because I didn't realize we didn't have the actual confirmation code. I had the ticket numbers but not the booking number.

- All the private drivers were all good drivers and were all on time (except for that small confusion over Seoul Airport pick up).

- The tour guides were all pretty good.

- Portable WIFI was very handy.

Overall, it was a great experience. We really enjoyed our time and overall felt safe and taken care of.


Thanks again Alice for all your hard work,
Sheryll
NLT-180512-CJ99248 [May 21, 2018]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 Very good and accommodating guide

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 4

 

Drivers and Cars

 

 

Sights or Activities

Worthiness of Visit


Meet Your Interests?

 3

 

Too Tight or Too Loose?

 3

 

Meals

 

 Not happy with the roasted eel lunch. Kind a dry and a little hard. Maybe overcooked

Public Transportation (train, flight, cruise, etc.)

 4

 Van is clean. Driver drives safely and a good driver

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 

NLT-180515-MJ96962 [May 18, 2018]
For the remarks, pls see below:

Travel Consultant - 5

Tour Guide:
Command of English - 4
Knowledge of Subjects - 4 
Ability to Explain - 5
Attitude - 5
Flexibility - 4

Drivers and Cars - 5

Hotels:
Location - 5
Comfort - 5

Sights or Activities:
Worthiness of Visit - 5
Meet your Interests - 5
Too tight or too Loose? - just right 

Meals - 5

Public Transportation - 5

Overall Score of Whole Package - 5
NLT-180513-FK97963 [May 14, 2018,  from America]
Everything was good. Enjoying our first day tour. Our tour guide is very friendly. Thanks for checking on us.
NLT-180409-CJ93900 [May 13, 2018,  from Canada]
 It was a fantastic trip you arranged for us everyone was happy. Had a nice time with Mr Young. 
Perfect
Give you 5 marks for everything except the Hotel in Busan.
Hopefully next year plan Cambodia tour.
Thanks

Ajay

Sent from my iPhone


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 


NLT-180410-CC87739 [May 11, 2018,  from America]

Cindy

 

The Novaland part of our trip went very well in most all aspects. The main area for improvement would have been our Taipei guide in Taiwanwho went by the name of “Elvis” [ ?].

His knowledge of English may have been adequate but it was very hard tounderstand him because he spoke too quickly, did not form his words well,mumbled, and was often confused- saying one thing and then contradictinghimself with his next statement. 

 

He also did not think things through - the key problem here was that oftenat one place or another the van would park relatively far from what we weredoing due to local restrictions. He would make us walk quite a long way to thevan’s location; when we then boarded the van it turns out that the route to thenext place went right by the place we had been - the guide should have askedthe driver [ who was excellent, by the way ] to simply drive the vehicle towhere we were so we could hop right in quickly and he could then drive to thenext spot. That seems so basic and logical but the guide just didn’t “get it”and repeated the mistake a number of times despite my requesting again aftereach time he did it. Not a terrible thing but it just showed he was notthinking clearly.

 

The length of activities each day was good as was the degree of‘fullness’. Not too many things, not too few - just enough.

 

All the lodgings were wonderful. The things we saw were amazing. Japan wasespecially fun for us. The driver and experience in Osaka/Kobe was also verygood. All the vehicles we were given were very clean and comfortable,especially the air-conditioning since it was quite hot on Taiwan.

 

Let me know if you’d like me to fill in the form online and how.

 

By the way, you, the Consultant, did a fine job, too. Really. We will useNovaland again when we next have a need for independent travel in Asia.

Bob Specker


NLT-180509-MJ98937 [May 11, 2018]
We're doing good so far. Just pretty tired. But all good. Thank you for your help! 
NLT-180423-JJ95512 [May 9, 2018,  from America]

Hi Lily,

 

I just wanted to get back to you regarding our impressions and experiences during our visit to your country.

 

Itinerary – Excellent

Accommodations – Excellent

Transportation, Bus, Local Trains and Bullet Train – marvelous

Friendliness of the people – very friendly and helpful

Tour Guides – Very knowledgeable and friendly

 

All the people were very helpful and patient with us when we showed some concern or when we needed further clarification.

 

And finally LILY – You were so very helpful in helping us plan our trip. Doing this totally on our own would have taken us a great deal of effort.

All of the trip flowed seamlessly from point to point and culminated in Osaka where we paid tribute to my mother by visiting the National Museum and viewing the documentary about my Mother

‘FLORA’. The curators of the museum were very gracious and even treated us to dinner.

 

Thanks very much LILY,

 

Dave and Marji Mayo

NLT-180428-BJ98685 [May 6, 2018]
Everything going great, Mr Saito treat us very well. He is kind and patient. The hotel is nice,but we dont really like the last hotel, one of the bed is 3 sofa that come up together, it feels not good,  and the air circulation is not good too. The other things just fine.
NLT-180430-BJ95719 [May 6, 2018]
The tour was amazingly good and very well planned. The guide was an excellent and friendly girl and the people forming the group were also nice. We really had a wonderful time. The rain started almost at 17.00 hrs by then our tour was done. This light drizzle like rain does not bother is Bombay people as we are used to very heavy showers.
NLT-180501-FJ95240 [May 6, 2018]
[晚上6:12, 2018年5月2日] Alice NovalandTours: Never mind. I just want to check how is your tour today? And confirm that you catched the train smoothly?

[晚上6:14, 2018年5月2日] Richard Teo: Yes. Thank you. Guide Keiko san was good. Showed us well around the various cherry blossom sites. Very good. All blooming. Thank you! Looking fwd to tomorrow.

[晚上6:15, 2018年5月2日] Alice NovalandTours: So glad that you enjoyed nice cherry blossom views today!
NLT-180405-RK80067 [May 3, 2018,  from America]

Hi Mona,

 

Sorry it took me this long to reply.

First, I had a great time on my trip,and I want to go back.

I am having problems getting thepictures from the phone i used. I  am still working on trying to getthe  pictures from  the phone, and trying to figure out how toattach the folder with pictures. I hope this offer doesn't expire toosoon. 

Thanks,

Elida


NLT-180411-CJ93653 [Apr 30, 2018,  from United Kingdom]
Hi Cindy 
Thanks for arranging our trip to Japan it was comfortable and hotels were good and central we were very happy and had lovely time 
Thanks once again for all your help
NLT-180409-EJ86522 [Apr 28, 2018,  from United Kingdom]
The walking tour was great, our guide Junica, I think her name was, (we called her June), was very good, in fact all of the Sunrise tour guides have been excellent. We were all very tired at the end so the river cruise was very welcome.

We are looking forward to the Hiroshima & Miyajima tour tomorrow.

Thanks for all of your help and advice forour Japan Tour. Overall it has been a great experience, albeit a bit hectic attimes, trying to make the tour meets and our feet suffered from all of thewalking, but that is probably due to our age more than anything. The paperworkwas excellent as was the tour content and organisation. We never had anyproblem travelling between cities or indeed on the subways in each city.

 

I have filled in the questionnaire but amhaving trouble restricting the photos to between 20-40. Once I have managed toreduced the number, I will send them which will probably be via a Google Drivelink, as I think there will be too much data for an email.

 

Many thanks.

 

Mike& Jacquie

 

1=poor, 2=fair,3=good, 4=verygood5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Excellent

Tour Guides

Command of English

 5

 Excellent considering it’s a second language

Knowledge of Subjects

 5

 Excellent

Ability of Explain

 5

 Excellent considering it’s a second language

Attitude

 5

Helped out in every way. Nothing was too much trouble.

Flexibility

 5

 Very flexible when we made changes.

Drivers and Cars

 N/A

 

Hotels

Location

 4

Some were hard for us to find and a little way from Pick-up points.

Comfort

 4

All of them were adequate and some very good.

Sights or Activities

Worthiness of Visit

 5

Definitely a great experience.

Meet Your Interests?

 5

Definitely

Too Tight or Too Loose?

 4

Some a bit hectic as involved a lot of walking but they all served to allow us to experience Japan

Meals

 5

Very good and allowed plenty of time.

Public Transportation (train, flight, cruise, etc.)

 5

 All excellent. Never had any problems.

Any Other Aspect

 

 Experience of a lifetime.

Overall Score of the Whole Package

 4-5

Nearer 5 

 

 




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