NLT-150625-ZJ57657 [Jul 4, 2015,  from United Kingdom]
Hi Lynnee, Wanted to let you know we had a very, very nice time in Japan. The tours was great, the guides very nice and knowledgeable and the sights were fantastic. Thank you very much for your great trip management! Best regards, Solfrid Welsh
NLT-150625-YA58166 [Jan 23, 2019,  from Australia]

NLT-150622-VJ58714 [Aug 15, 2015]
Dear Doris Tong, I just came back from Japan recent Saturday night. I stayed in Japan about 12 days ( 6 days in Tokyo & 6 days in Hokkaido, using JR PASS) Thanks for your inquiry about tour service, I will answer you as below ; 1) Overall services are good & go smooth, I trust that you are a good consultant. The driver on day tour could speak English language that no problem when mutual communication. For van transportation was comfortable for 9 tourists. My group members told me that the driver is very nice as well as he did not drive fast, follow traffic rules. He could keep time for all attractions (pick up before 08:00 am. and tour disband about 18:30 pm.) 2) & 3) There was no suggestions for improvent, tour service look good for me.. Finally, I will say to thank you for arranging tour without any problems. I will keep consider to use Novaland tour in the future. Best regards, Supachai.
NLT-150620-TC59136 [Jul 9, 2015,  from America]
Thank you for the tour. We enjoyed our time with you. Regards, Dan The tour was fine, but Kim who we had In Gyenju and Busan was the best. Shanghai: Bonnie was very nice and seemed like it would have been a great tour, if we had time for the tour.
NLT-150620-EK54145 [Jul 9, 2015,  from America]
Emma- Our tour was so wonderful! I can not believe how much information Soo Bok knew. He was an amazing tour guide and we sure enjoyed his company! We missed him when the tour was over with him and felt lost! :) I just can't express enough how much we really enjoyed SooBok! He was truly wonderful! Part of our experience was meeting people who lived there and we really enjoyed talking with SooBok! Thank you! Please extend our gratefulness to SooBOk! The tour itself as far as what was on the agenda was great. It sure was a LOT and the only reason we decided to cut it short was because we would get home at night so tired and have not time to shop and explore. So we wanted a afternoon to shop for family at home. We felt bad cutting it short! But we have little kids at home that was hoping for fun gifts from Korea! :) Also we were visiting the orphanage and wanted to have enough time and rest for that! Everything was very well organized and punctual! Everyone that we met that was part of your tour package was so accomadating and nice to be around! Thank you!! Audrey
NLT-150617-YJ36004 [Nov 6, 2015,  from Australia]
Hi Joanna, Thank you for your follow up email. We spent an extra week in Japan after the tour ended. Thanks for organising the tour, you have done a great job in coordinating it for us. It was very good & well organised. Lunches were also very good, nice food & good restaurants. We had a great time. Overall, we satisfied with the service & the tours. We will get in touch with your office again in the future if we travel to Asia. Just wondering if we will get a discount for the next trip if we book with your company (like the Japan tour)? Regards, Kathy & Paul
NLT-150616-ZK53131 [Jun 18, 2015,  from America]
All my days in Seoul have been wonderful. Great job
NLT-150613-TK57536 [Jan 23, 2019,  from America]
HI Tina, We had a fabulous time with Young on the tour. He was extremely knowledgable and really went above an beyond any of our expectations. With our group, we had a lot of preferences in terms of touring and dining, and Young always seemed to find a way to meet the needs of our group. Some highlights of the trip included all of the variety of dining that Young found for our group. We were able to experience many different types of meals and not eat the same type of food twice. In addition, Young always had very good historical knowledge about a place and the traditions. We were able to see many more places than we anticipated we would be able to see on the trip. We will definitely be recommending Novaland to all our friends and we will plan on booking tours through you again the next time we are in the far east! I will also plan on including a writeup of our experience on Tripadvisor. Thank you!
NLT-150613-MK56092 [Jan 1, 1970,  from Australia]
Yes, we are back now at home. We fell sick but it was just normal flu which I got from Indonesia. We had a good time. The place we visited are good. The tour guides are very accomodating. The only thing is we probably arrange little too busy schedules. If we havent been somewhere else before Korea that would have been fine though. So in all, everything is good and we enjoy the holiday.
NLT-150612-EK56588 [Jan 23, 2019,  from America]

NLT-150607-YK57154 [Jan 1, 1970]
Dear Joanna It is great. I appreciate the standard of your services. Tour guide is perfect, bus suitable and very punctual. As you know together with us are 4 children and 2 infant. The program are perfect for us. Tomorrow the bus will pick us at 10.45 am. Thank you very much and looking forward the Japan tour. Dear Joanna I would like to thank and congratulate you and all your team, on the success and smooth tour throughout my package with you. It has been a great tour and we have been receiving a very good support and assistance from tour guide. Definitely it is experience for everyone to remember. Thank you again Regards Yunus
NLT-150606-FJ52926 [Jan 23, 2019]
We had a very emjoyable first day. Lots to see eat & do. Looking forward to another supee fun tomorrow. Dear Alice, This is to let you know that all of us found our packaged tour in Sapporo/La Toya to our utmost satisfaction. This is largely due to our very gracious and knowledgeable tour guide, Ms Kiyoe Narita. Ms. Narita has honed her skills so well in handling tourists and provided many valuable insights and tips that rendered our stay even more productive and memorable. In La Toya, she did not leave until the problem of erroneous room booking was settled. For this, I request that you reimburse her for the overseas call charges she incurred while settling the issue between Novaland and La Toya Resort. Since posting pictures of our daily tours on Facebook, I have received queries on who our travel agent is and the logistics of such a holiday. You can well expect that I will be recommending Novaland Tours to these friends. Once again, thank you for an enjoyable trip which was my 60th birthday treat. Josie Aliwalas
NLT-150602-CJ52900 [Jan 1, 1970]
Hello Cindy Glad to inform you that we have safely landed at Kuala Lumpur International Airport at 6pm japanese time. Thank you for your good service and send my thanks to all the tour guides.We will always remember the nice and sweet memories in Japan.
NLT-150525-TK55286 [Jul 9, 2015,  from America]
Hi. I realize this got buried in my email when I got back. Overall we enjoyed our tour very much and my parents tell me they had a good tour in China. I forwarded your email to my parents so that they could respond to you directly w/ their feedback. Regarding my feedback on the Korean tour, I wrote you w/ some feedback already right after our trip ended at the end of May, but in case you are missing it, here’s what I wrote: Hi Tina. Other than the glitch at Hanwha Resort, we have had a very good tour. We said goodbye to our guide and driver tonight. They were very professional and excellent. My parents enjoyed talking with them and Mina (our guide) was very good with our two kids. Some feedback to you about the resorts: The Hanwha Resort may have said the family room could accommodate 6 people, but I think that would only be true if four of the persons were kids. Having two adult and two kids on the floor really wasn’t practical. At most, one adult and two kids could sleep on the floor… I appreciated that you did the right thing in getting a second room for our party. When we booked the tour, my understanding was that my parents would have their own room separate from ours and we’d have our own beds — the original room reservation did not meet the agreed upon lodging arrangements. Having said that, the room for four people is very nice and I’d recommend it for future guests so long as the group was no more than five people. (I might recommend for future tours choosing an alternative hotel if this situation arises again…) They had a great breakfast. The November Hotel was hard to find, but a really excellent establishment. Our favorite lodging of them all. Great decor. We were quite impressed by their amenities and service and it far exceeded our expectations. The Andong Park Tourist Hotel is really more of a 2-star hotel and was not as nice as the other hotels. Although serviceable, we recommend you use an alternative hotel in Andong for 4-5 star hotel requests by other travelers. The hotels the last two nights (Hotel the DY in Gyeongju, Eldis Regent in Daegu) were also excellent hotels on the same level as the Hanwha Resort. We enjoyed them very much. Overall, we’ve been quite satisfied by our tour. I think my mother, who was a bit nervous about what to expect, was put at ease by the professionalism and overall quality of the tour. I think that will make her feel more comfortable about the upcoming China tour for her and my father. Thanks again for checking in with me about the accommodations. Sincerely, Jonathan Choe
NLT-150524-EK57541 [Jan 23, 2019,  from America]
Dear Emma, Thank you for your follow-up email with me. I have just returned from Asia trip ( I also went to Shanghai and Taiwan to visit family after Korea) this past weekend. I very much enjoyed my time in Korea and the tour provided by Novaland! My responses in regards to your questions below: 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Response: I was very happy with the overall service provided by travel consultant, my personal tour guide Mr. Young, the hotel staff, drivers, and all that I encountered in Korea. I found the locals in Korea to be friendly and very helpful to tourists. I know that on the first day of arriving in Korea, I had missed Mr. Young picking me up at the airport, and appreciated both you, Mr. Young, and the hotel staff following up to make sure I arrived safely at hotel that night. I feel that everyone was always professional and courteous and made great effort to ensure that I was comfortable and happy! =D I was impressed by Sunbee Hotel. The Hotel service staff was very nice and knowledgeable about the area and activities nearby and my stay there felt like home. The location was convenient and had everything I needed. This accomodation was a great value for the price and I enjoyed the daily breakfast that was included there! Sunbee Hotel that Novaland arranged for me in Seoul, Korea had better overall service and resources than the 4 star Ocean Palace Hotel that I arranged for myself in Jeju Island, Korea..haha. My vacation in Korea was also really fun because Mr. Young was a wonderful tour guide! I was impressed by the personal service that I received during my four days in Seoul and he drove me everywhere I wanted to go. I am pleased that Novaland was able to provide me with my own personal guide to take me to all the places I wanted to visit. I like how customized and personal my tour was. Since Mr. Young was around my age, it was good because he also understood the things I would be most interested in seeing and we had some insightful conversations about Korean history and culture. I was able to visit everything on my sightsee list and also some additional locations and local Korean food that he suggested and I enjoyed. I can tell that Mr. Young worked very hard and sometimes went above and beyond what I have experienced with tour guides in the past - he went shopping with me and carried all my shopping bags, as well as picked me up after dinner with my friends to ensure that I got back to hotel safely. Mr. Young was very nice, attentive, supportive, and knowledgeable about all the scenic locations we visited, and he always made sure that I was comfortable during our travels and that I saw all the best highlights in Korea. Great job! I would recommend Sunbee Hotel, Mr. Young as tour guide, and also Novaland to my friends who may want to visit Asia in the future. (= 2. Where can we improve to be better and stronger? Response: I feel that Novaland was a bit expensive, and that tip to guests who arrive at Airport and cannot find Novaland driver should be advised to have information desk call local telephone number for them since we may have difficulty reaching local telephone operator. Also, in the case with me where I missed the driver on the arrival day, if the driver can stand closer to the international exit door instead of on the side facing the arrival gate in case we don't see them the first time and have turned around to look for them holding sign. 3. Other comments or memorable moments? Response: I enjoyed trying Sannakji (live Octopus in Korea), it was quite an adventure! as well as visiting the Hanbok villages, shopping in Myeongdong, and additional local highlights that Mr. Young took me to. Thank you for providing an enjoyable tour for me in Korea! Kind Regards,
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