NLT-170714-MJ84079 [Jul 25, 2017]
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Hi Melody,

 

I am back at work in Barcelona and I would like to share with you my satisfaction about the holiday we booked through Novaland Tours.

Japan has really met my expectations and the route jointly designed with your assistance was certainly a great choice. The organizational part was quite good and it’s obvious that Novaland, and particularly yourself, has taken good care of every detail.

Those lines have the purpose to thank you and to tell you that I will recommend Novaland if somebody ask my advice.

Again thank you very much Melody.

 

Best regards

Jordi

NLT-170708-ZJ81501 [Jul 24, 2017]
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HI Lynne,

Apologies for my late response.

Please find our comments as below

 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Tour Guides

Command of English

 4

 Good, able to communicate well

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 4

 

Flexibility

 4

 

Drivers and Cars

 5

 

Hotels

Location

 4

 5 central and near Sapporo Station. Making it easy to travel

Comfort

 

 Hotel without standing shower, point to remember as i had mentioned that i have mobility issues hence bathtubs are very difficult.

Sights or Activities

Worthiness of Visit

 

 As expected

Meet Your Interests?

 

 Yes

Too Tight or Too Loose?

 

 A little tight but managable

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 Regards,

Joanna

 

NLT-170713-FK84648 [Jul 22, 2017,  from America]
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Hello Alice! We have returned from our wonderful trip to Korea and I wanted to thank you so much for your assistance in helping us plan our trip!

Iknow reviews are very important and so wanted to give some feedback on somethings.  First of all my family really enjoyed the itinerary that you setup for us! It was a great combination of everything from site seeing toactivities, etc.  We loved everything and it was a great amount of things,so we felt like we really got to use our short time there to the best waypossible!!! Thank you so much for that and of course for your patience andkindness with dealing with my countless questions and emails.  We willdefinitely be seeking your assistance again in the future.

Thenext is the hotels.  We really enjoyed the center mark hotel! It was in agreat location and the hotel itself was clean and staff helpful.  Thecrown harbor hotel was a little older but still a great hotel.  Our onlyissue was the location, wasn't really close walking distance for my parents whowere a little older but thanks to your upgrade of private tours it was notreally an issue.  Just wanted to mention for future patrons.  

Theonly other issue was the taxis.  Thank you so much for including ourhotels in English and Korean! Our only problem was we asked several taxis inBusan and Seoul and had difficulty and resistance, so in Busan when we arrivedwe ended up walking to our hotel.  And in Seoul we took the subway. Just wanted to mention so that others are aware especially when you've had along day and have luggage and older travelers.  Again thank you though foryour assistance in trying to make it easier for us.  

Theother issue was the pocket Wi-Fi.  Almost every day we seemed to run outof data, which was weird because we didn't use it nearly as much as in Japanand never had an issue there, so was unsure why we were having so muchissues.  But it was okay.

I'msorry I had to mention those things but hope that maybe it will help others.

Nowto the 2 tour guides we had in Seoul and Busan.  They were both so amazingand was the perfect guides for my family.  Joan and Jade both made us feelcomfortable and by the end of our trip we felt they were family taking usaround.  Joan was so funny and really tried to help us when we lost ourcamera.  You can see she loves talking to people and had such a bigheart.  Jade was also so friendly and made us feel so comfortable. He added extra sites in between and we loved them all.   They wereboth so knowledgeable in their city and history and so patient with us. They both never made us feel like we needed to rush and was still great atkeeping us at a good pace so that we can do everything.  They really tookcare of us and made sure we were always comfortable.  They are suchawesome tour guides and already said we will recommend them for future visitorsof our friends and family.  I just wanted to make sure I give them thepraise that the deserve!!!! Amazing amazing guides but more importantlypeople.   

You three have helpedmake my family's vacation so wonderful and memorable, and we really appreciateit all!!! Thank you again for everything 

 

NLT-170701-NK77474 [Jul 14, 2017,  from Australia]
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Dear Nick,

I must thank you and Novaland for a wonderful visit to South Korea.

Everything thing worked perfectly.  The guides, Elvis in Seoul and Steve and Beth were excellent. Very knowledgable and very enthusiastic. We had no problem with understanding them.  

The lunch meals in Seoul were good but somewhat disappointing in Busan.

The hotels were very good for the price, but more 3 star than 4 star.

Therefore I have to give a 5 as we totally enjoyed the tour.

Thank you once again for all your efforts.

Kind Regards,

Bob
NLT-170710-EA77045 [Jul 12, 2017,  from America]
Hi Emma,

Thank you!  Mr. Fujii was very nice and accommodated our requests. My niece wanted to see the Harajuku area so we did that instead of going to Meiji shrine, and he gave us a little time to shop at some of the markets. The restaurant he took us to was very good and something we had never had before so that was a special treat. We're looking forward to our trip to Mt. Fuji today. 


Hi Emma,

 

I just wanted to let you know that we had a wonderful time inJapan and Korea!  The hotels were great, especially the The Royal ParkHotel Shiodome in Tokyo.  That one was our favorite.  The tour guideswere very nice, informative, and helpful.  Mr. Youn in Seoul went out ofhis way to show us Seoul at night and take us to a restaurant we never wouldhave found.  I think that was one of our favorite meals on the wholetrip.  

 

The only glitch was with the pick up at Narita airport.  We were hoping the driver wasmonitoring our flight arrival times because we ended up arriving almost 40minutes early.  The driver didn't speak English at all so when Icalled to find out when he was coming, he couldn't respond and then he didn't answer my calls when Icalled again (I had found an airport employee who could translate forme).  We waited about an hour for the driver to arrive, and then hedidn't seem to know where the hotel was located.  The original driverswitched places with the man who came into the airport to get us, and that guyalmost drove right through the toll booth gate and couldn't figure out how tooperate the vehicle.  Fortunately the original driver got back into thedriver's seat.  It was a rough start and made me question how the rest ofthe trip would be.  Since the driver couldn't communicate with us, we hadno idea where the tour guide would meet us.  The lobby at the Shiodomehotel was on the 24th floor so we came downstairs to the car around 8:45 and must have just missed thetour guide.  Once that was all cleared up, the rest of the trip went verysmoothly.  But I will say that I was getting very nervous about mychoice.  My mother was very unsettled at the beginning too, which made meeven more nervous!

 

The other drivers/tour guides in Korea were extremely prompt, werewaiting for us at the airport and train station, and knew exactly where ourhotels were.  They were on time and waiting for us in the lobbies andadjusted the schedules to suit our wants and needs.  Overall, the trip wasfantastic.  My mother commented last night that she had so much fun on thetrip, despite being so tired everyday.  Thank you for organizingeverything for us.  We had a great time!

 

Jeanette


NLT-170619-TU70482-2 [Jul 8, 2017]

WhatsApp with Theresia:

Our trip was good. Some couldn't see because we ran out of time...
 Ian was great...so was Sally
 The tour guide in London...he was nice but didn't organise lunch time so we had to ask time for lunch break 
 No complain about the rest of the hotels they are great except at st giles
 Ok... Will contact you again and we really satisfied with this tour
 You have been very helpful and considerate




NLT-170412-CJ81939 [Jul 4, 2017,  from America]

Sorry it took so long to do evaluation. Wehad a fantastic time. Everything was fantastic. Everything is a 5 except Hotelcomfort 4. Only issue is that Japanese beds are very firm which I finduncomfortable.  Obviously not something you could control.

Very good travel plans and service fromyou. Thank you so much. 

 

Anne Gabriel and Pat Hines 


1=poor, 2=fair, 3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 5

 

Overall Score of the Whole Package

 5

 

 

NLT-170624-EC78857 [Jun 29, 2017]
Dear Emma,

Is a great shopping trip.

For Shenzhen tour guide, Viki is provided good services. 

For Guangzhou tour guide, is okay, not much comment.

Regards,
Janice
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