I love it!Rauf is wonderful, thank you
Lynne, we loved Mr. Tanaka. He was very efficient & we got to c everything. He can answer any questions we had as well. You did great!
We want to report that we had a fantastic tour yesterday with Jade as our guide. He met us promptly, was very polite, well spoken, well informed and personable. He kept us on schedule, yet did not rush us.
All of us were very impressed! His professionalism matched yours and all members of our party were so pleased that we would highly recommend Novaland.
I also wanted to mention that our coach for the tour was beautifully clean and so comfortable. Our driver seemed very efficient and he had a smile for everyone.
Again, much appreciation from our entire group. I personally could not have been happier with the way everything went.
Again, much appreciation from our entire group. I personally could not have been happier with the way everything went.
Many, many thanks for your client care over the past months!
Sincere regards,
Janet
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 3 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Lily,
I write to thank you for helping me visit Kasuga. The guide you arranged for me was so very good. She was a pleasure to spend time with. She had done a good deal of research--both with logistics and with the history of the place. It was an exceptional day for me.
With appreciation,
Dorothy
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
| NA, as we used public transportation | |
Hotels | Location |
|
|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 | I wish I had more time but she was so organized I got as much as possible from the time I had. | |
Meals |
| We had an interesting lunch--tasty. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Japanese public transportation is light years ahead of ours. | |
Any Other Aspect |
|
| |
...
Thank you a million times over for the best tour we ever took anywhere. First, as you know, I had no desire to go to Korea and this expedition was a gift to our son for his birthday. Man, was I wrong. It's a beautiful country with beautiful people and a rich and complicated history. So, I thoroughly enjoyed this journey. And, it was worth each and every penny.
Not a moment (literally) went by without the help of our guides. We were met at the airport, escorted to the trains and everywhere else. But let me take a second to talk about our guides. Young was outstanding. His teaching ability (having a PHD in Modern Korean History) was outstanding. His personality was most pleasant and his driving abilities, unparalleled in Seoul. He knows everything about modern Seoul and the different cultures that helped to shape Korea into modern Korea. We loved him. Then, in Busan, Jade met us. He is a laid back and knowledgable guide with even better driving abilities. Having served in the Army as a driver, he is incredibly adept at the wheel.
We enjoyed hiking the hills and climbing the stairs (actually, I'm being facetious in this sentence as you know I can neither hike nor climb. That said, he really did make me climb 77 steps one day, and it was worth it.) The ancient history of Korea is preserved near Busan and so it was especially nice to see the remnants and history of the Silla Dynasty.
Since we have been back, we have told everyone we know about each of our guides and about the tour services you provide. Centermark hotel was adequate but Crown Harbor Hotel was superb for accommodations. Seoul's location was better for walking around but the view from floor 25 of CHH was outstanding, especally at night.
So, thank you for everything. Sorry we didn't have a chance to meet; perhaps, someday we will.
Sincerely,
Harriet and Ray Fellows
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 | Elvis and Laura are a friendly and nice person
|
Knowledge of Subjects | 4 | both of them have a good knowledge
| |
Ability of Explain | 4 | They both have a good communication
| |
Attitude | 4 | very good and helpful
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 | nice and spacious car
| |
Hotels | Location | 4 | very convenient location
|
Comfort | 4 | nice and clean hotel
| |
Sights or Activities | Worthiness of Visit | 4 | all places are very good to visit
|
Meet Your Interests? | 5 | those are places that we looking for
| |
Too Tight or Too Loose? | 5 | we have enough time to visit
| |
Meals | 5 | nice meal, various korean meal
| |
Public Transportation (train, flight, cruise, etc.) | 4 | good public transport
| |
Any Other Aspect | 4 |
| |
Overall Score of the Whole Package | 4 | a well organized tour.
| |
Hello Mona
Here is my reply,
Travelconsultant 5
Drivers and cars5
Hotels locationSeoul 5 , Jeju 5 , Busan 3
Comfort 4
Sights andactivities 4
Meals 5
Publictransportation 5
Otehr aspects -The pick up from the hotel In Jeju was not well organized .
Overall score 4
I did not takepictures and i got only few ones from our guide in Busan .
THanks
[14:34, 2018年4月15日] Myra: Thank you for always accomodating our request even some are last minute and a lot of changes happened.
Whitney,
We had a very good time, allplace were very good. One comment still was the directions for meeting stillcaused us hassles, mainly having to run to the correct meeting places. Alltrips were excellent.
Regards
John Easthope
| Travel Consultant | Mark (1poor – 5excellent) | Advice or Remark | ||||
| Mona | 5 | Made excellent itinerary and accommodations for outside the normal tour areas. | ||||
| Tour Guide | Command of English | Knowledge of Subject | Ability to Explain | Attitude | Flexibility | Remarks |
| Saeki Noriko | 5 | 5 | 5 | 5 | 5 | Great job adjusting the schedule for an additional stop in shopping! Also, excellent work in trying to teach/practice the language with me and explaining the history. Transportation went smoothly with her knowledge of the rails. |
| Rauf Jefura | 5 | 4 | 5 | 5 | 5 | Would have liked to have spent a little longer in Edo Wonderland, some of the activities seemed fun, but we were short of time. He tried his best to accommodate my needs and hunt for souvenirs! |
| Tanaka Masaaki | 5 | 5 | 5 | 5 | 5 | Excellent teacher of the language and history. Great food recommendations. |
| Mr. Takehiko O-zumi | 5 | 5 | 4 | 5 | 5 | Car was a little larger than necessary for my needs, but he does accommodate the special needs. I definitely appreciate this! His knowledge of the area and roads was dependable. |
| Kigami Masako | 5 | 5 | 4 | 5 | 5 | Struggled a little with explanations, but she does know it as I had to define my own questions better. With more experience she will be a great guide! She also looked into finding a place that would give a smaller lunch as I do not eat the large portions. I really appreciate not having to waste food. |
| Driver and Cars | Understanding of English | Remarks | ||||
| From Tokyo Airport | 4 | some struggle understanding english, but excellent driving | ||||
| To Osaka Airport | 2 | little understanding of English, but excellent driver | ||||
| Hotels | Location | Comfort | Remarks | |||
| The Strings | Tokyo | 5 | Nice hotel, room was a little warmer than I liked, very conveniently located near the Tokyo Train Station. Staff were very friendly and helpful in locating the supermarket on a map. | |||
| Hotel Granvia | Kyoto | 5 | Good hotel, staff was very helpful in getting my packages mailed home. | |||
| The Prince Hakone | Hakone | 4 | Hotel was spread out with long walks to get to the rooms, took a bit to find my way around. Staff did not speak English very well when questioned, but after some time they were able to understand the point. | |||
| Sheraton Grand | Hiroshima | 4 | Great staff, but the room did not appear to be in great shape with peeling wallpaper. The bathroom cleanliness could have been improved. | |||
| The Westin Osaka | Osaka | 5 | My favorite hotel on the trip. The staff were incredibly accommodating and surprised me with a birthday treat on my stay there. They also stored my luggage for when I made the journey to Hiroshima and back for a day. | |||
| Sights or Activities | Worthiness of Visit | Interests Met | Timeframe Too Tight, Loose | |||
| Tokyo Tower | Great | Yes | just right | |||
| Tea Ceremony | Excellent | Yes | just right | |||
| Sumida River Cruise | Good | Yes | just right | |||
| Senso-ji temple | Great | Yes | just right | |||
| Anime Japan | Good | Yes | just right | |||
| Ghibli Museum | Good | Yes | just right | |||
| Pokemon Ctr | Great | Yes | added on by Saeki Noriko. The pokemon café would have been nice to experience, but we did not know you had to make reservations. Time spent was just right | |||
| Shibuya | Excellent | Yes | just right | |||
| Nikko Toshogu | Excellent | Yes | just right | |||
| Edo Wonderland | Excellent | Mostly | Too tight – more time would have been nice to see some of the activities | |||
| Mt Fuji | Great – poor weather | Yes | just right | |||
| Lake Ashi cruise | Excellent | Yes | time was extended as the ropeway was closed made it worthwhile trip | |||
| Mt. Hakone Ropeway | Excellent | Yes | great location near the prince hakone | |||
| Onsen experience | Excellent | Yes | just right | |||
| Nijo castle | Excellent | Yes | just right | |||
| Kinkaku-ji temple | Excellent | Yes | just right | |||
| Kyoto Imperial Palace | Excellent – one of my favorite places | Yes | just right | |||
| Heian Shrine | Excellent | Yes | just right | |||
| Kiyomizu-dera temple | Excellent | Yes | just right | |||
| Osaka Castle | Excellent | Yes | just right- had to rush from osaka castle, but we made it in time. Others may have difficulty. | |||
| Aqua Liner | Great | Yes | just right | |||
| Dotonbori | Good | Yes | just right | |||
| Himeji Castle | Excellent | Yes | just right | |||
| Maiko Promenade | Unknown | No | Closed for repairs the day we went. | |||
| Itsukushima Shrine | Excellent | Yes | just right | |||
| Hiroshima Peace Park | Excellent | Yes | just right | |||
| Atomic Bomb Dome | Excellent | Yes | just right | |||
| White snakes museum | Excellent | Yes | just right | |||
| Iwakuni Castle | Excellent | Yes | just right | |||
| **All meals were great. I tried to get as much authenticity as possible. Unfortunately I did not take notice of the places we stopped to eat. | ||||||
| Mark | Remarks | |||||
| Public Transportation | 5 | Hardly any waiting, timing by guides and trains was exceptional. It would be nice if the ticket costs could be decreased. | ||||
| Other Aspect | JR PASS | Would have been helpful to obtain not just the pass, but the reserve seat tickets at the same time. Had to stand in line on 2 different days that would have been spent sight-seeing. The wait was not too long for me, but I could see how this can easily impact other travelers on busy days. | ||||
| Other Aspect | Phone | On one other trip I went on, I was provided a cell phone that had all emergency numbers and contacts with the tour company logged in. I thought it was a great idea as there were no additional fees to worry about and every contact was made readily available without having to look them up. | ||||
| Other Aspect | Coin Purse | This was a very useful item to me on this trip. It was also very cute! | ||||
| Overall Score: | 161 | OF | 170 | |||
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
Tour Guides
Command of English
4
Had a little trouble, but always got his point across and we understood him.
Knowledge of Subjects
5
We did ask many questions and he was very knowledgeable
Ability of Explain
5
Attitude
5
More than happy to please us, helped take pictures
Flexibility
5
We did change some times, and he went with the flow
Drivers and Cars
Sights or Activities
Worthiness of Visit
5
Enjoyed everything we saw
Meet Your Interests?
5
Yes
Too Tight or Too Loose?
4
Things were a little tight, but I made the schedule so I can only complain to me.
Meals
4
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package
4.9
Your company and our tour guide did a fantastic job, thanks to all who helped put this tour together
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
Tour Guides
Command of English
4
Had a little trouble, but always got his point across and we understood him.
Knowledge of Subjects
5
We did ask many questions and he was very knowledgeable
Ability of Explain
5
Attitude
5
More than happy to please us, helped take pictures
Flexibility
5
We did change some times, and he went with the flow
Drivers and Cars
Sights or Activities
Worthiness of Visit
5
Enjoyed everything we saw
Meet Your Interests?
5
Yes
Too Tight or Too Loose?
4
Things were a little tight, but I made the schedule so I can only complain to me.
Meals
4
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package
4.9
Your company and our tour guide did a fantastic job, thanks to all who helped put this tour together